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XM Sirius Radio / unauthorized charges

1 Detroit, MI, United States Review updated:
Contact information:
Phone: 1-877-228-9058

I had XM service from October of 2004 until 1/12/09. I received a statement in the mail indicating that I needed to contact XM Radio to update my credit card information for their auto renewal program. I decided that I wanted to cancel my subscription instead. My subscription should have expired on 1/12/09.

I contacted their "XM Listener Care" line on 1/13/09 @8:30 a.m. I was on hold for 10 minutes before someone named Cheryl answered the line. I told her that I wanted to cancel my subscription and she said she had to transfer me to another department... waited another 10 minutes before "Kineisha" came on the line. She asked how she could be of service. I asked her to please cancel my subscription. She said that she had to update some information… i.e., street address, etc. She asked why I was cancelling and I said that I felt that the service was too expensive. She offered to sell me 1 year of XM Radio for $77. I declined. She tried to offer me another package. I declined. She offered to give me 5 months of service for free. I declined. Then, she stated that my service would continue until 1/12/2011. I said, “Pardon me? I don’t understand. The statement indicated that my service expired on 1/12/09. She said, “Oh, it did, but ‘they’ charged your credit card, yesterday and so you have service until 1/12/2011.” I said, “How can you charge me for continued service without the appropriate credit card information? I want this service cancelled immediately and my account credited in the full amount of $271.95”. She said, “Ok, I will cancel your account, but we will charge you 50 cents for having the service an additional day.” I called American Express (our credit service) and immediately contested the charges. Since this just happened today, I will have to wait & see in the upcoming billing cycle to make sure this is resolved. Too bad, XM & its staff use such crappy, sleazy tactics… I might have returned as a customer at a later time. Sign me a disgusted former customer of XM/Sirius Radio!!

Ab
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Comments

  • Me
      12th of Feb, 2009
    0 Votes

    I just got a letter from my bank stating I was $-183.00 in my account. No letter or option to canel they just renew the contract WITHOUT my authorization. Which we planned on cancelling since we just heard about them filing bankruptcy and who's to say they'd even be around for the full year contract? This should be illegal. I can't just go and charge on someone else's account legally so what would make them think they can do it? Buyer BEWARE.

  • Lm
      15th of Feb, 2009
    0 Votes

    On January 16th, I renewed my subscription to Sirius to the tune of $225.47. On Friday (day before yesterday) I received my statement from Master Card and not only had they taken the $225.47 but they also false billed me another $1, 227.17. I called them immediately and was told to send a copy of the Mastercard statement as soon as possible so I told them I would fax it. I called afterward to ask if they had received it but was told they hadn't and to try again. Two subsequent tries were unsuccessful - their fax wasn't accepting it or was busy. I called them again and they said yes, they had received a copy but it was too light. I photocopied the statement, darkening it, and on the next call to them, they said it was too dark. I then called the Mastercard people to complain and they told me to send the copy by registered mail. I then called Sirius again and told them that I would be sending it by registered mail. At that, I was asked what the USD amount was and the girl "Helen" said that everything was OK, that I had verified, in fact, I had the statement and that she would take care of everything - that I didn't need to do anything more. She called back an hour later and said everything had been taken care of.

    I will call Mastercard again tomorrow (Monday) to see whether the situation has been rectified, holding my breath because I have read that Sirius may be declaring bankruptcy on Tuesday. I'm not sure where that will leave me because if they are under bankruptcy protection, Mastercard may have trouble getting the money back.

  • Ed
      28th of Nov, 2010
    0 Votes

    They took $450.00 out of my account was suppose to be 88.00. Guess they are getting there money back off of us because you can't talk to anybody in the usa.I can't belive they can get away with this.

  • Co
      26th of Jun, 2012
    0 Votes

    I just had the same issue with XM charging my card twice without my authorization. They get your credit card number through your bank. The bank will swear up and down they do not give XM your card number. After hours of going back and forth I had both XM and Wells Fargo on the phone. It came down to XM and Sirius have a credit card validator. This allows them to get your new credit card number through the bank. In my case it was Wells Fargo. I suggest never giving XM or Sirius your card number because in the end you will have one big mess. Also switched banks, will never do business with Wells Fargo again. They don't support there clients they support the big businesses. Not even a call or letter stating that XM was trying to get my account number. They just gave out my personal information and let them charge what they wanted. Because they had a credit card validator machine and a agreement with the banks. Great job Wells Fargo. Way to lose a 15 year customer to University Federal Credit Union.

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