XM Sirius Radio / unauthorized charges
I had XM service from October of 2004 until 1/12/09. I received a statement in the mail indicating that I needed to contact XM Radio to update my credit card information for their auto renewal program. I decided that I wanted to cancel my subscription instead. My subscription should have expired on 1/12/09.
I contacted their "XM Listener Care" line on 1/13/09 @8:30 a.m. I was on hold for 10 minutes before someone named Cheryl answered the line. I told her that I wanted to cancel my subscription and she said she had to transfer me to another department... waited another 10 minutes before "Kineisha" came on the line. She asked how she could be of service. I asked her to please cancel my subscription. She said that she had to update some information… i.e., street address, etc. She asked why I was cancelling and I said that I felt that the service was too expensive. She offered to sell me 1 year of XM Radio for $77. I declined. She tried to offer me another package. I declined. She offered to give me 5 months of service for free. I declined. Then, she stated that my service would continue until 1/12/2011. I said, “Pardon me? I don’t understand. The statement indicated that my service expired on 1/12/09. She said, “Oh, it did, but ‘they’ charged your credit card, yesterday and so you have service until 1/12/2011.” I said, “How can you charge me for continued service without the appropriate credit card information? I want this service cancelled immediately and my account credited in the full amount of $271.95”. She said, “Ok, I will cancel your account, but we will charge you 50 cents for having the service an additional day.” I called American Express (our credit service) and immediately contested the charges. Since this just happened today, I will have to wait & see in the upcoming billing cycle to make sure this is resolved. Too bad, XM & its staff use such crappy, sleazy tactics… I might have returned as a customer at a later time. Sign me a disgusted former customer of XM/Sirius Radio!!
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