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WOW! [Wide Open West] / Knology / cable/internet services

1 Montgomery al, United States

I would like to speak to someone in regards to VERY unprofessional customer service! First, I had an appointment scheduled for a transfer & the guy over the phone input my appointment incorrectly! I work from home I have now missed a total of 3 days of work not even within a week. I spoke to a supervisor who informed me the notes were correctly input my the guy messed up my appointment date! That was a total
Inconvenience! My appointment was suppose to been for Sunday sept.23 but the guy put it for Tuesday sept.25 which is two days later for one! Come to find out that the tech who had come out did not hook up my services correctly and he wasn't confident that they were hooked up properly!!! I call customer service to inform them of the inconvenience & they told me they were going to try to get someone out ASAP due to this interfering with MY JOB!! The supervisor i spoke to stated he was going to make a call and someone was going to be giving me a call ... I sat about 15min waiting to receive a phone call.. finally i received a phone call from the tech that came out to install my services and I received the worst customer service in my life! The guy was very unprofessional and rude. He was cursing the whole time and stating how pissed he would be if he had to drive from Clanton to Montgomery! He was trying to assist me but he was becoming very frustrated with himself.. I think he was on his personal phone so that's why he gave me the service that i received after getting tired of hearing all the unprofessionalism I asked the gentlemen for hid supervisor he hung up in my face and I called him back he sent me to voicemail leaving me in the steps of trying to make my services work. I have missed three full days off work to receive the worst customer service there is! Something needs to be done about this I am a VERY UNSATISFIED customer and if it was not for my job I wouldn't even worry about trying to keep the services after this huge inconvenience! If someone could get in touch with me as soon as possible I am going to get to the bottom of this, this is ridiculous!!

Sep 26, 2018

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