Wish

about a year ago i placed a order for the apricot jacket a shirt and a neckalace, i had received the lion neckalace with th red eyes but havent received my shirts and its been months past now, i called customer service didnt get a answer emailed customer and still no answer, i am tempted to call corporate but want to guve a chance to get my products that i did pay for, i had gotten a notification in my email when i had placed that order awhile back amd they told me my items were at a DC, somewhere but didnt tell me where so i wasnt able to get my item, i am highly upset cuz its been a very long time and i have paid for this, i would either like my refund or my products i bought and if i dont get them i Will go to corporate, and the news about this because i also have had a friend who didnt get her things either and if you are stealing clients money thts wrong and should be blasted for your wrong doings, contact me at [protected] i live in colorado address 158 inverness drive west 80112

Upon ordering an acupuncture kit in March from China it was taking longer than expected. I allowed more time. Checked on tracking in April it was in progress. In June I wondered where it was. Checked on tracking again. The item seemed to disapear in transit. I was tired of waiting requested a refund. So 10 emails later After requesting names, numbers, addresses to lodge a formal complaint...all I keep getting is it's past their 30 day RETURN POLICY. It's NOT A RETURN I never received it. Nor have I gotten the info to lodge a formal complaint. You can't talk to anyone. Cust. Number is a recording to the online email. I have contacted BBB AND CA ATTORNEY GENERAL. I am out my money And my item. I am not the only consumer having this problem. What be done to stop them from taking people's money?

On june 26th, 2017, my 7 year old son got onto my ipad and made a $850.00 purchase on my wish.com app. I immediately began cancelling the orders. And I even sent an e-mail to this very same address. Even though it was within the stated '8 hours of purchase', there were several big ticket items that claimed were already 'being shipped'. There was a total of three items.

I have received two of the three items. And I have had them for about 3 weeks now. I contacted the seller immediately upon receiving them. They claimed they sent me a 'return address label' via e-mail. I only received one e-mail. Therefore, I have only been able to return one item.

1. The one item I did return to sender, the sender has yet to contact me or refund my money. I know they got their product back. Un-opened. And I want my money back. This has been going on for weeks.

The second item, despite my many, many, many messages asking them to please re-send me the e-mail with a 'return shipping label'. This also has been going on for weeks. So here I am with a cell phone I do not need, nor do I want. Un-opened. And I cannot get a single person to respond to me. The allotted 30 days are about up. And this is total [censor].

The last item remaining is a $300.00+ cell phone. I have not received this item yet. Which is pretty damn ironic considering I was told they could not refund my money since it had already 'been shipped'.

There is over $500.00 dollars out of my account right now that you guys owe me. I have taken ever proper step stated to take. You can look through my account and see the many, many messages I have sent attempting to get this mess taken care of. And I am tired of being patient. I am hoping I will get a response from this e-mail. Or I will be contacting my local sheriff's office and I will begin the paperwork to press criminal charges. I will also be contacting our lawyer.

I ordered a pair of shoes that started out costing $6.00 - then when I received them the package said they cost $7.00 - the finale charge to my credit card is $19.00 - I need a refund or an explanation as to how they ended up costing so much more than stated in your ad. I will be waiting to hear from you ASAP - or I will be contacting my credit card company to have this charge reversed. If you choose to - you can send me another pair of shoes - the same size a different color THAT is acceptable - but one pair at this rate is NOT. If I have not heard from you within the next 48 hours I will contacting my credit card company to reverse these charges.

I am missing 3 items that I paid for. These items were purchased a long time ago and I just realized when I went to go on the site and track a recent item. My debit card has changed so the money for these items will not be able to come back to me. And my address has changed as well so please do not try to resend the items. Could I please get a credit for my missing items that were paid for? I have sceenshots of the misding items attached to the email.

My name is Lindiswa

I am interested in ordering a few items from you but the system keeps declining my card. I use capitec bank (master card)

The error message I get is: OOPS
"There was a problem with processing your payment . Please contact your credit card provider or try an alternative payment method.

This is very frustrating as ive contacted my bank and the assured me that the problem is not on their side.

Please would you please kindly assist.

Kind Regards
Lindiswa
[protected]

There are 10 different charges from you that are on my checking account and over drew it. I did not make these orders or charges. I would really appreciate it if you could fix this right away as that is coming out of my pay check that pays my bills! It is not ok for this to be happening I have children that I need to take care of and you should make sure that it is ok to take money out of peoples accounts before doing so

The items received ct not as described as they were see-through cover-ups not a dress and the sizes I ordered were not even close to normal USA sizes. I am having great difficulties in my many request and attempts for refund even after sending them them the requests of pictures, labels, etc. I will never do business with Wish Company again. Wish is nothing but a scam company and their customer service reps only know to their training off scripts so beware and stay far away.

Sir, I purchased items by paying amount through credit card.more than 6 months lapsed but l have not received my items even though I make complaints more than 2 or 3 times.I received some items regularly i e within 2/3 months.So on that basis I trust upon company & gave more order for different items.My orders were confirmed & I was informed to receive items within 45 days.Thereafter I send reminders so many times on customer support but till this date I am not in Receipt of my items as per my order history.So it is my request with complaints for giving refunds or Wish should arrange for deleivery of my Un deleivered items as per my order history

Got an email promo from Paypal about this website. Thought i'd check them out. Then after ordering 5 items, ALL the items got rejected 2 days later and said refund will be made in 5-11 days... wth? ALL ITEMS? Then why the heck did they list them in the first place?

Also Paypal, shame on you for making a partnership with these fools... I guess its back to Amazon! Chow!

Wish has no problem contacting me, but I can't get in contact with wish. I been on the website and done everything I was asked to do. I would like to get a refund. The shoes and clothing I ordered or all to small and I would like a total refund. I need to know how to return them back to you.I have more things on the way.Wish.com has all of my credit card formation and has received the money, but when I got on the website, it says that I don't have anything order and it can't be tracked, but I have received three of the itemsI order.

Dear Wish.com,

I attempted to purchase a product off of your website back in the month of April but my purchase was declined for unknown circumstances. To no avail that is not my primary concern. I was charged for said Tablet; the same purchase that was declined. I was charged $120.00 to my direct express Mastercard ending in number's 4552. I have been trying to get this matter resolved ever since it occurred and have had no luck after dozens of efforts. Please respond back and legal action can be avoided.

Chris Hartzler
20 E. Cherokee (OLD ADRRESS)
P.O. BOX 193
MCALESTER, OK 74501

this is a [censor] company thats boasts about making money but cant even get a package to me, ive had to reorder once already and with the second order they didn't even update the shipping details, and now I cant get a refund, pathetic is not the answer, they dont even compensate for taking your money and not delivering. 3 month later and my packages are still leaving the seller, think its time to take this to court seeing ans they cant even get a physical person to contact me, every other response is the same, automated [censor]! what a bunch off bull

An item I was interested in is listed as free so you only have to pay shipping, but as soon as you add it to the cart it changes the price to an insane amount (23 dollars including shipping). This is very deceptive and manipulative. Especially since its so easy to place orders on this site. It's a good thing I always double and triple check my orders from wish.

I made an order very close to 1:30 a.m. on Thursday, July 13, 2017. I purchased approximately 5 things and my total was 22.70. I was charged twice, but I do not understand why, so if I could please get a response as soon as possible as to why this happened. If this was an accident, I was wondering if I could please have a refund. Below are images of my bank account summary.

I did not receive a order. my name is janice holton and I do not remember what I order or what all i oreded and my account on Facebook was hacked and so I had to make a new account and when I did so I lost all my order information. I need help with trying to find my order or trying to get a refund. If there is any more information that you need please let me know because I want this resolved as quick as possible

I am so angry. Don't think I'm going to buy from wish again. I ordered a sweater and when I got it not only was it a size smaller than what I ordered (which doesn't even fit me) but it was nothing like what the picture was. So I got a completely different item to what I saw online! Disgraceful. The fact that this sweater was completely different is so infuriating as I was so excited to receive my item. It also took so long to be delivered which made me even angrier and disappointed when I received the it. Also, online it says you pay for shipping when you purchase the item online (which I did do) but when I went to get the item from the post office, I had to pay extra money for shipping! Maybe that is post office regulations but I did not have to do it for the previous item I had received from Wish. I think this is very unfair as wish has lovely items and we pay money for what we are buying. So when I purchase something online I expect to get what I saw and what I paid for. This sweater also was not good quality. So disappointed.

Good day,

It is my first time ordering from Wish.com and I paid via paypal but the payment is not reflecting despite going off my paypal (I can prove this) and I cannot click next, as it keeps insisting on credit card details. Please could you help? My order is a gift for me daughter. I cant find an email address to email to them to. I dont know how to get hold of them. When I try to contact them and log in via their contact us tab it says my email address does not exist on the system but that cannot be because I just logged in to buy the item I wanted. I would greatly appreciate your help in this matter. I would like to be a regular supporter of Wish.com and make many future purchases, but this is a big problem for me. Please assist.

Kind Regards,

Carrie Grant

Question Details
Awaiting store response
Store: Kingking zhang
Asked: Jan 23, 2017
Question #: 58854dce72b7656af4a05c60
Topic: Request Late Refund
Items
Order Placed: Dec 16, 2016
Order #: 5853448c62f9f1d063498f96
Details
2016 Style
Kingking zhang
Shipped
Tracking #: SYBMY20378948
Delivery Estimate:
Jan 7, 2017 - Jan 17, 2017
Track Package
Messages

Jan 23, 2017
Wish Support said:
Thank you for using Wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful: Yes - No

Mar 22, 2017
Lisa Tapiki said:
this product has never arrived and I want my refund in full and credit back to my credit card not wish credit!

Mar 22, 2017
Lisa Tapiki said:
I WANT A FULL REFUND ON THIS ITEM WHICH I NEVER RECEIVED! I ALSO WANT COMPENSATION FOR WAITING FOR MANY MANY MONTHS!

CREDIT MONEY BACK TO MY CREDIT CARD. I DO NOT CONSENT TO WISH CREDITS!

Mar 22, 2017
Wish Support said:
Hello Lisa,

Thank you for contacting Wish Customer Service.

We're sorry to hear that you didn't receive your order. As it turns out, you are beyond Wish's 30-day policy. Thus, the option to refund is now unavailable.

In the future, should you have any concerns, kindly get back to us within 30 days from your latest delivery date.

We do not mean inconvenience on your part. As much as I want to help you on this one, I can only provide you options based on our policy.

Thanks for understanding. I'll make sure to take note of this so that we can serve you better.

Mary,
Wish Customer Service Team
WWW.wish.com/help
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Apr 7, 2017
Lisa Tapiki said:
I demand a refund. You rip off. Bad business with customer service. Give my money back with interests. Bad bad bad

Apr 7, 2017
Wish Support said:
Hello Lisa,

I understand how important it is to receive your order. My apologise that you're unable to receive the item. In all respect, the system no longer permits me to provide options to make up with this.

Our system shows you're beyond 30 Wish's 30-day policy. Our full refund policy can be viewed here: HTTPs://WWW.wish.com/return_policy

I want to make this right for you. Though we have policies to follow. For future orders, kindly get back to us within 30 days from your latest delivery date for any concerns. We'll definitely assist you.

Thank you for your understanding.

Patrick
Wish Customer Service Team
WWW.wish.com/help
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Jun 11, 2017
Lisa Tapiki said:
Hi. Can you credit my account for this order I never received, I will be happy with that. This is no fault of mine, and I should not be punished for it. Cheers.

Jun 12, 2017
Wish Support said:
Hello Lisa,

It is fair that you needed to be refunded since your order did not arrive. It happened, the request for a refund was made beyond the time frame and I know it is not your fault. You may have overlooked certain things on your email. Our full refund policy can be viewed here: HTTPs://WWW.wish.com/return_policy.

Please note that the merchants and Wish have agreed that once the item is not delivered on the promised date, the customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.

Don't worry, I'll make sure that Wish and the merchant will take note of this experience.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date. So, we can proceed and assist you further.

Roland
Wish Customer Service Team
WWW.wish.com/help
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Jun 24, 2017
Lisa Tapiki said:
Hello. On the 22nd of March 2017 I replied asking for my product or credit me, this was done 29days, within the time frame of policy. I want to be honoured with a refund credit. I'm sick and tired of your excuses. Do what is right and bring closure to my torment of an incompetent trader who did not fulfill the policies of Wish, leaving a very upset Consumer frustrated. Plz credit my account so I can move forward. Thankyou.

Jun 24, 2017
Lisa Tapiki said:
I responded from support on the 23 Jan. You must give me leeway due to waiting for the product for one month. I notified wish and continued waiting months later for this product. I was and is still making contact about it.

Jun 25, 2017
Wish Support said:
Hi Lisa,

We're sorry for the inconvenience and I understand that you haven't received this item. Kindly note that the Merchants and Wish have agreed that once the item is not delivered on the promised date or have any product issue, customers should be refunded or sent a replacement. These options are available within 30 days from the latest expected delivery date.

Not to worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for the item that hasn't received beyond 30-day policy.

For future orders, kindly get back to us within 30 days from your latest delivery date and we will definitely assist you with your refund. :)

Please don't hesitate to CONTACT US again if you need more assistance.

Warm Regards,
Sophia
Wish Customer Service Team
WWW.wish.com/help
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Jul 3, 2017
Lisa Tapiki said:
I would still like the shoes. I never got the refund. I appreciate your correspondence. Cheers.

Jul 3, 2017
Wish Support said:
Hello Lisa,

I am sorry to hear that you still haven't received your order. Please be advised that Wish offers a 30-day refund policy on all orders.

We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.

If you have any other concerns, kindly let me know and I will be more than happy to assist you.

Thank you for your utmost patience.

Christopher
Wish Customer Service Team
WWW.wish.com/help
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Jul 3, 2017
Lisa Tapiki said:
It is not good enough to give your team feedback. It is now 7 months later and I am still trying to retrieve my refund which you claimed I received, not! No more feedback. WHEN WILL THESE SHOES Deliver? that's the answer I wish to hear, if not, WHEN WILL I GET MY MONEY BACK is the next answer I want to hear, not a feedback request. Give me my money back or send the shoes. HOW DO I SET A COMPLAINT ABOUT YOUR MANAGERS?

Jul 3, 2017
Lisa Tapiki said:
7 months I have been communicating with you. I'm over your dumb feedback. Fully refund my money or send the shoes!

Jul 3, 2017
Lisa Tapiki said:
I paid for my order, there was no communication. I requested the whereabouts and to this day I get nothing but excuses from your admin. FULLY REFUND OR SEND THE SHOES. YOU RIPPED ME OFF!

Jul 3, 2017
Wish Support said:
Hello Lisa,

I understand that you haven't received your item until now. I'm sorry to hear that. I can see here that it's been a long time since you placed this order.

Please know that the Merchants and Wish have agreed that once the item is not delivered on the promised date, the customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.

I did check all my resources to proceed with the refund. However, the requested refund was made beyond the time frame and I know it is not your fault, maybe you are just busy.

Don't worry Lisa, I'll make sure that our team will see this experience so we can come up for an exemption for the item that hasn't received beyond 30 days.

For future orders, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can proceed with your refund right away.

I owe you an apology for this still.

Patrick
Wish Customer Service Team
WWW.wish.com/help
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Jul 8, 2017
Lisa Tapiki said:
Hi Patrick. The item was not received. Plz tell the Merchant to quickly solve this matter. I have fears the Merchant is procrastinating. I want to move forward from this.

Jul 8, 2017
Wish Support said:
Hello Lisa,

I understand that you haven't received this item that you ordered previously. I can clearly understand how you'd like to resolve this now.

We want to treat our customers fairly, that's why Wish has a 30-days satisfaction guarantee for all orders in accordance with our policy. Within that timeframe, if there was no contact about the order, we assume that it has already reached the customer or the item worked as expected.

Upon checking this order, it looks like this transaction is beyond the satisfaction guarantee that WE OFFER. Having said, our ability to issue a refund is no longer available. You may review our return/refund policy through this link:

HTTPs://WWW.wish.com/return_policy

If you'll need assistance with any of your future purchases, please reach out to us within 30 days after the estimated delivery date to ensure that WE PROVIDE the best possible and immediate solution available on our end.

I will make sure to pass this instance to our team so they're aware of your experience and make applicable adjustments.

We truly appreciate your understanding and we are looking forward to serving you better on your next purchase.

Aria
Wish Customer Service Team
WWW.wish.com/help
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Jul 12, 2017
Lisa Tapiki said:
I want to make A COMPLAINT plz send me merchant's name and your supervisors names.

Jul 12, 2017
Lisa Tapiki said:
I want to Make COMPLAINTS TO THE BOSS. WHAT IS HIS NAME AND EMAIL ADDRESS.

Jul 13, 2017
Wish Support said:
Hello Lisa,

We can accommodate your feedback on this email and I guarantee that we will escalate this to our internal team so that we can address your concern.

Will be waiting for your reply and I want you to know that our team will always be available to help you.

Athena
Wish Customer Service Team
WWW.wish.com/help
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Jul 13, 2017
Lisa Tapiki said:
Store: Kingking zhang YOUR A LIAR!

Peter Szulczewski is the CEO of Wish.

Who are you? Are you the owner of king king kang or are you the administration staff who continues to lie to a consumer? I will now investigate wish myself and make sure you return my credits.

Jul 13, 2017
Lisa Tapiki said:
Headquarters:
San Francisco, CA

Customer Support number:
[protected]

I WILL COPY AND PASTE THE ENTIRE CORSEPONDNCES SINCE 7 MONTHS AGO. IM SICK AND TIRED OF YOUR [censor] LIES YOU WILL SORT THIS MATTER OUT. I'M OVER BEING NICE.

Jul 13, 2017
Lisa Tapiki said:
Did you delete the entire correspondence?

I already saved it. This confirms your guilt. I will follow through with this way over due complaints... relying on Wish has been an utter disgrace and a let down to consumers. Luckily for me, I am persistent. I can not comprehend how many ripped of consumers you have let down.

Jul 13, 2017
Lisa Tapiki said:
My apologies I just found it. Don't you think this has been escalated enough already?

Hi. During the time of purchase, I was on holiday. Then returned home still no product arrived. I hear that it is often late, so I waited and waited, in the process, I messaged your support team who continue to lie to me.

I am not giving up on this process now I am making sure someone follows it through this process. If I have to make a utube about the terrible customer support I will. I want this matter dealt with today, not tomorrow or 7 more months from now. ESCALATED AGAIN.