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Windstream Communications / internet

3 United States Review updated:

On 9/19/18 I set up a plan with a windstream rep over the phone to have an installer come set up to 25 mbps of internet in my new place. On 9/26/18 the installer came and set me up for 1.5 mbps of internet. He said something in the computer would need changed and someone would call me to send another installer out. Who wants 1.5 mbps of internet? You cannot do anything with that. No one called so I called back several days later and was told that the person who entered the information in the computer hit the wrong button and only signed me up for 1.5 instead of 25. I stated that was their mistake and when could an installer come back out to fix it - October 30. More than 30 days away. I said that was ridiculous and I would call another company, which is what I did and they came the next day and gave me 100 mbps of data. I called Windstream to have my service disconnected and have them send me a label to send back the modem. I talked for 25 minutes on the phone with a customer service lady. She told me she waived my bill (I received a bill for over $100 and I didn't even have or use the service) and she was sending me a shipping label. She said she disconnected my service. Several days went by and I got an email about my bill so I called in to find out why since my service was disconnected. I was told that "the call was dropped" during my last conversation so no my service wasn't disconnected and no a shipping label wasn't sent to me. Our call was NEVER dropped. I was told at that time that I would receive a confirmation text and email when a supervisor had disconnected my service. Two days later and I've yet to receive a text or email so I just called in again. The person that picked up the phone proceeded to have a conversation with another worker about him needing a ride home from work before he even said hello to me. Find out from him, that there was another "dropped call" from my last conversation and my service wasn't disconnected. These people are ridiculous. No one will cancel my service or send me a shipping label to send the modem back so that they can try to charge me for it. Then he told me that his boss just left and that there was nobody there today that would be able to help me disconnect my service. Unbelievable. HORRIBLE, HORRIBLE COMPANY

Su
Oct 10, 2018
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Comments

  • Wi
      25th of Oct, 2018
    0 Votes

    Good Afternoon. I am LaToya and I manage web-based reviews for Windstream. I apologize that you had this overall experience from installing and disconnecting service. We hate to lose any customers but the process should be a simple and obviously it wasn't. Please allow me to assist you with resolving your account for disconnection and billing resolution. Can you please provide your Windstream account/telephone number via email at WINCanHelp@windstream.com.

    Thank you,
    LaToya
    WINCanHelp@windstream.com

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