Window World
Reviews and Complaints

window world is the suckest place my husband works for them and they treat their employes worse then the costomers they have to purchase thier own calk and trim and only make 10 dollars a window and they dont give a hist about anyone but them selves so i would not recomend them at all none stand for the little people call and ### stand for equal respect and rights

Sorry one more thought. If you got so much money you can get a laywer and do all that other crap just why in Gods good name were you so cheap you didnt get your on people to install the wonderful windows?

Dude get real here. First put yourself in the multimillion dollar zapatos these ### at WW ware. Just how in the heck, do you, sitting behind your desk, stand up for the hundreds of thousands of the loosly contracted drunken or drugged out pukes who make a buck putting these windows in for you? YOU DONT. YOU CANT. For Gods sake man get real? You wouldnt do it either! If you got a house big enough for 24 bloody windows what you whining about. Fix the alarm, lick your wounded pride and move on. If you really want to do something take the drunken/drugged out pukes who installed your 24 well made windows and get your coin back. Have I ask how the windows work? Really well I bet. You didnt whine about them at all just prattled on about the alarm. Anyway great windows arnt they. Yup I saw them on american chopper when they built a bike for WW...

WW claims over 200 hundred thousand windows installed in Virginia Beach and only this complaint. Not to shabby I'd say. Even with 100 complaints such as this compared to 200 thousand installs...Eat your heart out competitors. Not bad for so called "junk" Alside manufactured Excaliber and Shefield windows.

It’s easy to slander someone when there is no name or face, and the reason they didn't put their name was they knew opening themselves up for slander. It seems odd that they hired a lawyer to only check Window World of Jacksonville's credit rating. As to the liens, if you were to go to http://www.duvalclerk.com/oncoreweb, you can search for the liens against Window World of Jacksonville, and you don’t even have to hire a lawyer.

I find it funny reading all these complaints about window world of boston they advertise the lowest prices in the industry this is what you get. Drafty windows no service and so on. I had 2 friends of mine that worked for window world of boston they would joke and laugh about how bad there installers were they are known to pay thier installers the lowest pay these are subs that can get work anywhere else. Remember the old adage if the price sounds to good to be true it probably is...

I am having the same experiance...what a disaster. The screw holes in the bottom of the sills allow water to pour into the walls below.

I do have to disagree Brady2011. I have worked with Eric for a couple of years and I have sen him be nothing but fair to the people that worked for him. I do believe that he has made his way up through management with hard work and dedication. Not theses so called lies that you talk about. In the few years I've have worked with him never seen him ask his office girls to do his "dirty work" or made promises that he has never kept. In fact I have seen him go above and beyond for his employees and do what ever he can for them.

I worked at Window World Boston Eric Peabody was the store manager and he is now higher up in management.. which is funny considering he is such an arrogant lying ###...who has his office girls do his dirty work for him because he constantly makes promises he never intends upon keeping... he lied from the start and continues to do so... all while claiming to me a man of GOD... what a joke...

simply not true sounds like your more a salesman but if you make a statement first you should get your information right window world does not manufacture their own windows they buy the windows from alside (applied materials) it is the excalibur line which is the 2nd lowest quality line alside manufactures if you go to the nfrc website you will not window world listed most states have adopted the nfrc not only that but to qualify for any tax credit you needed to have an nfrc rated window so you dont make your own window and lastly window world sells franchises like subway does each one is individually owned and operated so they are misleading when they say they are a large window company their installers are paid the lowest rates in the industry these are subs that are not very good and usually not very expienced otherwise they would go to work for a company that would pay them more maybe where they could be employees instead of subs and get benifits even the sales reps at window world are subs paid on a 1099 which means window world does not pay any fica or medicare tax low prices equals low quality

I do work for Window World in central PA and our installers earn great livings because we do incredible volume. Window World does so by creating massive buying power and being a company with a transerable lifetime warranty. Full coverage! Because we manufacture our own windows, not just go to a lumber yard to buy one like any contractor has to which results in a manufacturers limited warranty. I find it questionable who those 2 "installers" were simply because I've been with the largest window replacement company for 4.5 years and know how the operate. Our installers love their work because they know they install great quality. And the company knows they do so at incredibly great pricing. I love their slogan of "simply the best for less!"

Ordered 8 replacement windows. I have paid the 1/2 down payment required. The 4 they installed were not like the others in my house so now I will have to replace 2 more so the front view of my house will be the same. The contractor used my bathroom and flooded it and the hallway thus damaging my wood floors. They have only offered $140 to fix the floors and the estimate is $1300. They are still pestering me about installing the other 4 windows! Don't want them back on my property!

Wow, that is alot of bad experience there! I own just a small company ( EntryPoint Exteriors) in Virginia Beach but have many years of experience. We always recommend that you look at the performance ratings on a replacement window before buying as it is the only way to know if you are over paying or not. Then we suggest you check reviews thoroughly. You shouldn't have to over pay to get a good job!

Evidently they tore out new construction metal or vinyl windows, you are onlygoing to have about an inch and a half left of your drywall because the window is over 3 inches wide and yes it is screwed through the drywall(to the 2x4 that is lurking behind it duh).Did you pay for the windows to be wrapped on the outside? From the pics it looks like they are not wrapped and yes water wind bugs and all kinds of other stuff will come through there eventually.Every company that subs out work runs into problems every now and then, but to me it looks like you got the $189.00 job that comes with no wrapping.

We had WW install new windows in our home near Nashville, Tennessee and had problems with an extremely large bay picture window in our living room. WW made several attempts to correct the problem but to no avail. After an email to corporate, we received a phone call from the local WW asking when they could come out and resolve this problem. When the store owner came out, he brought a former employee with him who now has his own installation company and he informed us that due to the weight of window it was improperly installed. He went to the local builders supply, bought the necessary materials and repaired the window immediately. We also had the WW store in Jackson, TN. to install the same double pane argon filled low-E windows in a home we have on Kentucky Lake in Camden, Tn. When the installers arrived to do the installation, all of the windows were too narrow and too short and we would not accept them. They re-measured and re-ordered the windows and this time they were correct. Mean-while, the large picture window near Nashville exploded and had to be replaced. Another call to WW and they responded, took measurements, ordrerd a new window, came out to replace the window, began sealing the edges and wham, the glass broke. It was not safety glass which is required on all floor level glass. So guess what? Another 15 foot window ordered, and replaced and so far we have not had any more problems with WW . So keep emailing corporate and they will step in and take care of you.

here are the SOME pix of the shoddy work...(that's putting it mildly...)

Shoddy workmanship runs pretty consistent across the USA as it pertains to Window World. We have about the same problems as ViWalker. They did NOT make the windows big enough for the opening and therefore inserted them close to 2" inside of the original window placement. They screwed them into the sheet rock! I had blinds that USED to fit INSIDE the window, now I have to hang them OVER the window because the windows are so far into the house. In addition, we have so much draft and cold air. We have used 15 tubes of caulk on 6 windows so far. They put the windows so far into the house they set them on the TRIM! If I wanted to change the trim later on inside, I won't be able to...the windows are on it! Looks horrible! (see the 2 first pix) This is a nightmare! I wish I had read reviews before I contracted WW. Their customer service--well there isn't. I contacted 'headquaters' and that was of no value.
I can't understand how a business like this can stay in business for long. Everyone I know that is looking to get windows will be alerted about this company. I have prevented one other couple from making the same mistake, I will do my best to see that WW NEVER has business in MY town again! EVER.
Oh yes, and they want to blame the customer! NEWSFLASH WW! You're SUPPOSED to be the experts here, not us!
@JW3...rest assured I will be contacting an attorney over this. I am SICK over it!
I am filing complaints with every agency I can think of, including but not limited to Attorney General, BBB, Consumer Protection. I will be doing some research to find out if this company can be banned from entering the County I live it. I feel that is consumer protection as well.

UPDATE: The Window World regional manager (Bill McConnell) came out this afternoon and confirmed that there were some unacceptable air leaks in our windows. He's making us an appointment with a different crewman to come out in the next couple of days to run some silicone sealant behind the wood trim and stuff some extra insulation between all 4 windows and their frameworks. He said that if that doesn't take care of the problem, then he'll order for the windows to be removed, remeasured, and replaced if need be. I'm hoping that we wont have to go to that extreme, but I'm loving the fact that he's willing to do whatever he has to do to get the problem fixed. He takes care of the whole Toledo, Detroit, Findlay, Pittsburg, Steubenville, and Youngstown areas. I strongly encourage anyone else in these areas that may be having problems with their windows, to give him a call. The cell phone # listed on the business card that he gave me is as follows. [protected] ~ He seems like a fair and honest guy. He did mention that he will be calling a meeting with the installers that put our windows in to talk to them about the mistakes they made and to let them know that the excuses they're giving his customers were not acceptable by his standards.
A simple adjustment (made by Bill this afternoon) fixed some of my issues and he said in regards to the spacing issue seen in my photo above that it is normal for the windows to "sag" and be a little uneven here and there to allow/compensate for imperfections in the framing, or the hole in the wall that the window sits in. (Normal settling over time of any home will sometimes cause uneven squaring of the opening.) ~ He made note and checked that all the locking mechanisms were lining up and working properly and assured me that as long as they were and as long as there aren't any air leaks between the two windows where the two pieces of weather stripping meet, then it's nothing to be concerned about. With all due respect, that doesn't seem to be a factor for us. *thumbs up* .. An explanation from the regional manager as opposed to an excuse like "Well, that's typical" from the installer makes me feel a lot better about the flaw and as long as it doesn't create a problem later on down the road, I'm happy with that. Even if it does, I've been assured that the windows are covered under a lifetime warranty and in the event I run into a problem, all I have to do is give Bill (or whomever may be filling his shoes) a call. He was very helpful today. I am anxious to see what kind of magic his other crewman (Terry, I guess is his name?) can work with the air leaks we currently have on our hands. I have a notion that it can't possibly be any worse than it is and that anything he can do for us will offer up some definite improvement. I hope this post has proven helpful and given those of you who may have lost hope of getting your troubles resolved, if nothing else, a glimpse of the light at the end of the tunnel. Best wishes and good luck.. Be well.

Trying again with the picture upload.. If this doesn't work, I apologize in advance.

Not sure what happened, but apparently my photo didn't upload to the message board. Sorry about that. :-(

I'm currently having issues with the Toledo office and our windows. I wish I would have seen this complaint before we suggested Window World to our landlord and had him replace 4 of our windows upstairs this past fall. We live in a 111 year old farmhouse. It's rental property, but the house is not a falling down dump like some rentals seem to be. It wasn't a cheap home when it was originally built. We're out in the country in the middle of a 90 acre corn field and the winter winds here can be brutal. One of the windows (the larger of the 4, and the one that cost the most because by code it had to be tempered glass ~ which the landlord had to pay $65 extra for) leaks quite badly. (All 4 windows leak, but the larger of the 4 is worse than the others.) ~ The top of the window doesn't latch and drops about 1/2 an inch when you lower and latch the bottom half of the window. There are air leaks between the two windows up near the lock mechanism and air leaks in the framework around the caps on the sides and at the tops. One of the smaller windows has a visual flaw that indicates that the window is either defective or not installed properly. (It's crooked, see pic below. If you look closely at the white horizontal line across the top, you can see that the right side is higher than the left.) ~ I've called the installers out twice since the initial install to diagnose the problems. (I can't remember the guys name, but he's not hard to see coming. He drives the old ABC Seamless Siding truck and he walks with a limp due to having bad knees.) ~ All he's been able to do for us is make one excuse right after another. "That's typical for all windows", "it probably just needs caulk" (He did squirt some caulk in the larger window once where they claimed they detected a pin hole ~ but that didn't do any good) and my all time favorite "Well, since your landlord didn't pay extra money to have the aluminum capping redone on the outside, of course they're going to leak." ~ Hmmm.. That's funny! We had two other windows installed by a private contractor in another room upstairs about a year and a half ago. He didn't replace the capping and those windows are fine. While I'm on the subject of those windows (the ones the private contractor installed) it wouldn't hurt to add here that our Window World installer asked me why we weren't having that rooms windows replaced. I explained to him that they were just done a year ago. He asked me who did them, to which I replied "I'm not sure. My landlord hired him and I don't know who he was." He then asked me if he could take a look at them. I said "sure, go ahead." ~ He pulled the curtains back, took one look at them and said "Wow, I hope your landlord didn't pay too much money for these. They're junk and I'm not just saying that because I work for Window World. You'll get 5 good years out of these if you're lucky" ~ WTF?! They're a hell of a lot better than the POS windows he installed. Another thing I noticed is that Window World did not use/stuff fiberglass insulation strips in between the window frame and the window itself before they put the woodwork strips back around the window. When I asked them why, they told me that their windows have a foam rubber pad on them that keeps them from having to go to such measures. When they installed the larger of the 4 windows, it appeared to be such a tight fit (maybe because it was measured incorrectly?) that the foam rubber pad caught the wood, and curled and rolled up as it was being put into the hole. Our upstairs is so cold that when you get half way up the steps, it feels like there's a window open somewhere. What a joke this company is. We're expecting some pretty nasty winter weather in the next few days with temps in the teens, snow, and high winds. Our kids are going to have to sleep downstairs on the couch to keep from freezing to death in their own bedrooms. I'm going to call Window World yet again this morning and demand to speak to someone in charge to state my complaints. If need be, they can either come out here and see for themselves what kind of crap they peddled off on us, or they can send another installer out here to give me a second opinion. Not that I expect to get restitution. One way or another, I want the problem fixed! Pretty bad when you have to consider hanging plastic over windows that are only 2 months old to keep my heat bills from skyrocketing!

Hello, we used the office in Toledo and the workmanship and quality has been as bad as I have had in my life. We had a bow replacement window, storm door and metal front door installed TWO yrs ago. The have been back a dozen times. First they took out our bow window, unloaded the new one, when they took it out of the box, it was the wrong window. They never even checked to see if it was the right color quite obvious no quality control. The had to temporarily put it the new window and because of the gaps, we ended up having mice that we had to catch. Two months later, they brought the correct window, after coming back three times, they finally got it installed correctly, altho with the bad cold below freezing winter we had last yr, we ended up with frost on the window. The said because it was a bow and stuck out so far the updraft from the wind froze the window (according to the main factory). Next we purchased a screen door, and metal insulated front door. They installed the handles backwards on the storm door and the front door was crooked. The came out again, fixed the handle on the storm door, then replaced the front door. After replacing the front door it left a 1 inch gap between the door frame and hinges. They sent a factory rep from the door company said nothing they could do. I complained again, they sent us a whole new door & frame, when they installed it, the hinges were were defective and we couldnt lock the storm door because they had to add extra wood from the damage of removing the door. In addition they told me they would insulate around the door and window. My wife was home during installation and no insulation was added. I would never recommend Window World to anyone and my wife is pissed I even chose them as a contractor. I have called the office in Toledo and they have not returned my call, even tho he says on his phone message "you will be surprised how quickly I will return your call!" I think they are tired of hearing from us. You are probably better off going to Lowes and have them install as I have better luck from them or a good local contractor that we use. Stay away from Window World

We tried to contact Window World in Winston Salem but because we purchased windows from WIndow Pro
they could offer us no help. No one seems interest even though we paid for the windows and I belive they were built by a company in Lexington NC who moved to Salisbury nc and are now not in business. Can sombody help us

We purchased windows for our entire home from Window Pro with lifetime warrenty. They are no longer in business aand we have several windows needing maintenance but can get no help as Window Pro is in Detroit Mi and are not interested in our problems in North Carolina. We are at whitts end aand ned a solution.

LIFETIME WARRANTY...WHAT A JOKE...WINDOW WORLD IN ORMOND BEACH, FLORIDA IS AN ABSOLUTE JOKE...WHAT A WASTE OF MY TIME AND REQUESTS TO REPLACE 3 WINDOWS THAT THE SEALS HAVE CRACKED. BEWARE ORMOND BEACH RESIDENTS...DO NOT SPEND YOUR HARD EARNED CASH GIVING IT TO THESE CROOKS. HOWEVER, SOME OF YOU WILL, , , AND WE WILL SEE YOUR POSTS EVENTUALLY. THEY CAN EVEN MAKE ANY ATTEMPTS TO SATISFY THEIR CUSTOMER BASE...POOR, VERY POOR, EXTREMELY POOR COMMUNICATION BETWEEN ORMOND BEACH OFFICES AND CORPORATE OFFICE. THEY COULDN'T EVEN AFFORD A DECENT OFFICE SPACE THAT WAS A BIKER BAR FOR YEARS! THE PREVIOUS OWNER OF THE BAR SHOULD REOPEN...KICK EM OUTA THERE. :/

Do not under any circumstance contract with this company for anything(the contract means nothing to them)...they charge for service that is not provided(charged me $3000.00+ for removal of existing exterior) the contractor simply nailed 7/16 OSB over old exterior along with the Free gutters(have more waves than the ocean) have lead to water problems in home...check the names of their contractors before work is done...and from what I have researched pray you don't have any issues warranty or otherwise as they will blame everything on you...once they get your money you mean nothing to them...STAY AWAY FROM THIS COMPANY!

Window World touts their great customer service - but they are rude and
will not helpful if you actually try to take them up on their lifetime
guarantee. I was told different things everytime I called and each time
it became more expensive. In my case, they did not stand behind the
quality of their defective window. Please beware before you use this
company. Their President says in a video on the window world website
that they "will not abandon their customer". Well, I can tell Dana Deem
they not only abandoned me, they were rude too!

Window World touts their great customer service - but they are rude and will not helpful if you actually try to take them up on their lifetime guarantee. I was told different things everytime I called and each time it became more expensive. In my case, they did not stand behind the quality of their defective window. Please beware before you use this company. Their President says in a video on the window world website that they "will not abandon their customer". Well, I can tell Dana Deem they not only abandoned me, they were rude too!

Just called for a leaking window...was told they didn't cover the installation but for two years...well that's not what we were told!

warning found too late ! but i now see the light wish i would have looked harder before i bought from them.

Window world is the worst do not use them the are just the worst in the roanoke valley period they argue with the customers and take months or in my case a year to get tha job done not good service at all in fact the worst I have ever encountered u have been warned!

Both companies have lots of registered complaints. It appears that bad reputations are finally catching up to bad jobs. My advice would be to stay away from either of the two.

We hired Window World of Washington, Il to install some windows, soffit and gutters in 2009, the windows are fine, the gutter is not slantted properly so when it rains the water gushes out of the gutter right over the door, after at least 10 complains that is still not fixed, but because we were happy with the windows, we foolishly hired them again to replace two custom size exterior doors. They came out with regular doors not custom and not even the style we ordered, cut the house to fit one of the doors, cut the door to fit the other door, so the door handle is very low. the doors are not flush on the sides or bottom, and for some reason after they installed the short door the nearly new storm door no longer fit so they cut the bottom off that. They did no clean up, there was insullation and trim flying all over the neighborhood. I have called 7 times. Jeff from the Galesburg office came out over a month ago, said the doors would be replaced, measured and has not been heard from since. The Washington office keeps telling me they will check on the doors and get back to me but they never do... Signed: In limbo in East Peoria, IL

the installers are being ### ust like the customers they have to muy all the materials not window world installers only get ten dollars a window my husband works there

amen, the worst installation ever... i called their office and told them i was unhappy with the installation, and to noty run my credit card untill the work was satisfactory, they ran it anyway, and then it was one excuse after antoher..

Window World sends out salespeople, not the installer to measure the windows. Some of the salespeople have little to no knowledge of construction and make promises to customers that can't be kept.

The installers sometimes find that the windows have been measured incorrectly and have to make them fit by any means possible. This can be quite time consuming and because they pay by the window and not by the hour the quality of the installation is compromised.

Because Window Worlds prices are so low and they need to make a profit they cut costs somewhere. Most likely by cutting labor costs.
Because they pay very little they cannot get or keep quality installers. You get what you pay for.

What do you people expect? This is an important home improvement. You wouldn't buy clothes & furniture at KMart, why would you ever buy windows there? The product is as cheap as you can find in the world...HELLO

I wish I would have seen this post sooner. The windows are alright. The service does suck. Save yourself the headache and get your windows someplace else.

go sue ww for there crappy services and products

This was posted by a previous disgruntled employee who was terminated from our company

I purchased 18 windows for my home last year from Windows World Montgomery, Alabama. Every morning now I get up and they sweat on the outside. None of my neighbors windows do this. When I first reported it, their representative said he had never seen anything like this in 21 years. When he came to examine the windows the next day he said it is normal. They have no intention of replacing this windows that cost $6, 000. Windows World is one of the most corrupt firms out there!

I am looking to replace all my windows. Today WindowWorld came to give a demo. The salesman was very rude and defensive. Instead of answering my questions directly, he got offended every time I asked a question, while I was not even trying to attack them. He did not understand that customers might not be experts in windows, and might not know their practices or policies. I felt being attacked and insulted by him the whole time, and ironically he acted as if I insulted his company by asking any questions regarding their warranty policy. He kept saying that he already told me this and that...indication is that no question should be asked a second time, and we should just trust anything he said. He was yelling the whole time. I have never seen a salesperson behave this way, so thought I just got a bad salesperson, but it looks like all of them from WindowWorld behave this way. I do not think I would use this company for any work. If salespeople even behave this way, it is hard to imagine anyone else from this company would behave better. Oh, well. Cheap companies sell cheap windows.

I suppose the first person that needs a grammar lesson would be you C Smith. It would be their grammar not there grammar.

Wow looks like most of the people on here need to work on there grammar first!

What do you people expect? This is the cheapest product on the planet..HELLO. You can't get the best quality, the best service for the cheapest price. Spend KMART money, get KMART crap.

There is not good communication between the workers and the office. I had a fiberglass door and storm door installed. They didn't bring keys for the locks. Next time they only brought out the door handle lock so I still have no matching keys. Deadbolt doesn't latch - worker just shrugged his shoulders. Storm door was "wrong size" 1st delivery - turns out the installer didn't know how to measure it - it was ok and I had to wait a month to get the same door back. They cut the door opening larger - then trim didn't fit - they put little pieces of wood at the bottom that looked like crap. They were to replace the trim on the 2nd trip - they didn't bring any and said they knew nothing about it. I had purchased some the day before they arrived that day (4 hours late). Now I am stuck staining the trim! I still owe $ so they are not getting one penny until this is resolved. Riduculous. This is the 2nd time I have waited 4 hours or longer for them to show up "first thing". Office does not care anything about its customers. This is the Omaha, NE office.

window world is just a very dirty company to deal with. they claim oh it happens to 1 out of every 10 customers or its only a very few ppl who have these problems...but truth is its not just a few ppl its ALOT! and its not just isolated to one location or store its happening in ALL their stores/franchises. from my own experience in dealing with their window world chantilly store i can assure you their service overall is really bad. perception is reality and the fact of the matter is this shouldnt be happening, not to ANY customer even ONE because that person could be you. and if you deal with these guys youre probably next. and the really sad part is that they dont care if youre having a problem cuz they fail to address any of your needs or concerns instead they get rude, defensive and outright confrontational, just read the comment above. its a commom theme and their dirty laundry list goes on and on horrible customer service, they dont return calls, work is shabby and poor, install crews are illegals, extra charges, delay and errors, leaky windows, the list just goes on

At least you were able to get someone to your house. First they would not return phone calls and then they blew off the appontment that thye made. Stay away from this ignorant and rude company. There are to many chioce to be treated like garbage by them

We recently had 40 windows installed by Window World of Greater Boston. The three men who installed the windows were courteous, respectful, and did a wonderful, quick and efficient job. I would recommend this company to any one.

after reading of problems will think long and hard about using them.

Yep, customer service is not impressive, installation is not good, and product is substandard. Shop around.

I had window world give me an estimate for a bay window but at 4500 I said no thanks. after hearing all the comments glad I said no

As a Class A General Contractor in Virginia Beach I would strongly not recommend Window World . I find there installers work to be sloppy and unprofessional and not caring. I have seen window installed into rotten framing on several occasions and there work to be incomplete. I am telling people this due to the fact that I as a contractor am tired see consumers rip-offed. I am not looking for business from anyone, I am tired of seeing companies advertise and take advantage of there costumers. Just because their name is on a NASCAR or Jill Ireland does a commercial does not mean they are responsible company.

DO NOT BUY FROM WINDOW WORLD OF TAMPA!
I am currently deployed in the Middle East and unfortunately my wife was alone with our two children while this company's "Certified" installers worked more like unskilled meth-heads.
First, the contractors they hired (which I was told the Window World did not use contractors and had a full time payroll crew) removed all of the windows of my home by shattering them INTO the house with only a cloth placed behind the window to catch the debris; this allowed shards of glass to scatter throughout rooms and eventually become embedded into the carpet which later cut my wife when she missed cleaning up some near our toilet!
They very sloppily threw the old windows into the back of their truck causing glass shards to drop and scatter all over the road when they left; which the neighbors complained to my wife and she had to sweep up later that night after the children went to sleep.
They left their caulking gun and a tube of caulk in my 5 year old daughter’s bed.
Then after their horrible remove/install experience it took days for them to fix one of their leaky windows, the main technician Mike came out to caulk the window which didn’t fix the problem so they sent out the contractors, Jim and Justin, and they has to reseal with a different caulk... they said the caulk didn’t seal properly. Of course we were placed into the waiting queue of other customers and was told that they were busy and we would have our problem addressed when they could get around to it as they had other installs to attend to (although they did come out first thing in the morning which was outstanding on their behalf!).
The sliding glass door was installed crooked and Mike had fixed by performing an adjustment of the rollers I believe. Now the sliding glass door is leaking even worse than the window did. Window World is closed for the weekend so my wife will have to bear the storm trying her best to keep the water from flooding our home…Thanks Window World!
Even though I was not there to witness the install, my neighbor is a licensed contractor and he informed me that he was watching the install in horror, saying that they looked like a bunch of amateurs and he couldn’t believe the methods they had used to remove the windows (shattering INTO the home) and how much of a mess was made when they left. Also, during the permit inspection the county inspector said he was only checking for anchoring, but told my wife that she should definitely have them come back out and fix it because it didn’t look good.
I wonder if I can pay another company to come out and fix my windows and have Window World foot the bill since they have been a major regret ever since the sales pitch was over and the install had begun. The salesman was very friendly and was great, although he did say that Window World had its own installers that were licensed, drug tested, and were employed by Window World which simply was not the case. My wife even asked the installers main technician and he said that he doesn’t drug test his guys. This is either a case of an uneducated salesman, a lying salesman, or perhaps a lying contractor. Either way my trust with this company is gone!
DON’T BUY FROM WINDOW WORLD OF TAMPA!

The Charlotte NC based franchise World of Windows company is more than shady, they are out right crooks. I paid a $1000 deposit for one door and two windows. They made many promises, on the day of installation they said none of it was in writing so they would not honor it. I halted installation immediately and asked for management to call me to work this out. They refused to return my calls so I took them to court and won. However since this is a franchised company of Windows World Inc NC, they sold the franchise to a new owner and are refusing to pay the court judgment. So I contacted the corporate office (Windows World Inc) and they said tuff luck. Do NOT let this company on your property, they are liars and thieves.

The W.W. franchise here in Atlanta, GA apparently went under & closed it's doors some time ago and we cannot get service for our windows. The glass is fogged up on 2 windows and there is air leakage on a few of them and we can't get anyone to help and rectify our problems!

We called the corporate office and were told to contact the manufacturer, AMI windows, after much to do, they finally sent someone to inspect our windows and the man told us they were improperly installed and that the warranty is void! The company, W.W. of Northeast GA, aparently had quite a reputation for not installing the windows the sold properly and that many throughout Atlanta were in the same boat! This company's warranty is obviously NOT worth the paper it is written on! BUYER BEWARE OF WINDOW WORLD is all we can say!

Window world has many issues. From their Promises that they do not keep, - to mismeasuring the windows. I had two houses one with 2 windows and one with three done in one day. The 2 windows did not fit the opening the windows were about 8 inches short for the opening. That did not matter they split the difference and nailed in the window and then stuck some insulation in the holes and covered it up.
They aslo say that if you are referred from a person that had their windows done, they will send that person a gift certificate to a resturant. I was referred and my person did not ever get a gift cert. I was sure to mention this person multiple times and he assured me that they would get it in the mail. After talking with my friend asking if they recieved anything and they did not, I called the company and spoke to the "owner" who promised to send it out. Still to this day about half a year later they still have not come through on their promise. In our contract they were to leave 2 window that they took out carefully behind but they ended up taking all of them. Now I have to buy more windows. The only reason I had them replaced was so I could have the solar glass on the south facing side of my house. I was going to reuse the good windows that were taken out in my garage but they took them and I have to buy new. I refuse to use Window world for the rest of my replacements and will be buying all my other windows through another company even if they cost more. Too bad for them I have over 52 windows to replace. The company does not stand to their word and their customer satisfaction is below poor. I spoke to the owner an and she is not polite nor true to her word. The company is awful and I would not ever tell anyone to get windows through window world.

Window World sucks big time, switch and bait pricing, salesman selling upgrades so they can make more commissions. Window World does not even make one of their windows, they all made by Alside which is a contractor grade product, the Low E glass has been around since the early seventies and it old technology and their "bait and switch" lowest grade window does not even qualify for the energy rebate. Call their Corporate office and ask them to take a tour of their manufacturing plan! Don't even exist.
How would you like to go to McDonalds and order an empty bun with nothing in it? Do you eat a la carte? if you do than u qualify to buy Window World "Plastic Window" as specified on their brochures and such. Remember a few years ago when you could buy a Yugo for $2300? So many people got ripped off and the Company was gone after selling disposable cars, same with disposable windows! Do your self a favor don't waiste your hard earned money with Window World, the testamonials here are true and the person that mention about the second comment (Michael) is correct that person more than likely works for Window World.
As far as the advertising about standing on the window, ask yourself a question " How many times are you going to stand on your window this year? secondly I will promess you that it is a gimmick, if you practice enough you can stand on any window if the weight is distibuted evenly. Cheap things always turn out to be expensive. Best thing is to go to a true Custom manufacturer that can build custom install service and finance like Pella, Champion Window even better, top notch product for equitable cost true lifetime warranty all belts and whistle included nice & easy no wonder their advertising campaign and reputation is best around. Good Luck

Also read this Corporate Window World don't give a s___ about consumer like us because they have no control over their FRANCHISES yes u see they get paid Franchise fees

Window World - Odessa, Florida
Posted: 2006-09-08 by Angela [send email]

Being stood up three times and yelled at!

Complaint Rating:
On May 3, 2006 I had my windows replaced in my home by Window World, Odessa, Florida. After installation, I noticed two "scratches" on the inside of two of my sashes. When I called the company to let them know, Linda told me that this can sometimes happen, and they would order new sashes, which would take about 10 days. They said they would call and schedule a time to come out after the new sashes were in. I waited 14 days and then called, since I had not heard back. During that time I noticed that the caulking job was inferior and needed that to be redone. Finally I was scheduled an appointment or someone to come out on 06/08/2006. Well, no one showed. I got a call stating that they had ran behind in the first job of the day and would need to reschedule.

I understand things can happen, so the next appointment was made for the last week of June at 8:30, assuring me a first appointment of the day. Well, once again I waited and no one showed. I get a call for a need to reschedule. I felt, okay, I will give them three times without getting mad or upset. Things can happen.

My third appointment was for 07/11 and again no one showed. This time I decided to take it up with the corporate office, as this is just a franchise and the parent company should be able to resolve this. Well, a couple of days later I received a call from Linda again, stating that someone could come out on 07/15 at 9:00. I asked how was I to be sure that someone would be there, as I was to be the first appointment one other time and no one showed. She just glossed over that. She started trying to explain that maybe it had rained after my windows were installed and that is why the caulk failed. I said that they were installed in May and it did not rain here until June. After I said that, Linda screamed through the phone to me, "I AM NOT GOING TO ARGUE WITH YOU, ANGELA".

Infuriated, I hung up and called the corporate office and brought them up to date on the situation. They said that they would contact Linda to make sure that this would be done. They said that it is a franchise and basically, they have no control over them.

I could not believe that after spending over $8000 for windows and being stood up three times and being yelled at, I still received no apology from anyone. I would never recommend this company to anyone. They may talk a good game, but when it comes down to it, they do not deliver. As for that lifetime guarantee. Good luck. I am sure that I will never get anyone out to do anymore work if I need it.

Window World sucks. If you are OK with your purchase now just wait awhile. When, not if, they start having problems you will sing a different tune about the service and product. I purchased my overpriced under fitting windows from them and was counting on the fact that what I was being told was the truth because after all they are suppose to be the pro's..NOT! I have contacted the corporate office and now understand where the WE DON'T GIVE A CRAP attitude comes from. This company is built on thief's and liars.

window world is just a very dirty company to deal with. they claim oh it happens to 1 out of every 10 customers or its only a very few ppl who have these problems...but truth is its not just a few ppl its ALOT! and its not just isolated to one location or store its happening in ALL their stores/franchises. from my own experience in dealing with their window world chantilly store i can assure you their service overall is really bad. perception is reality and the fact of the matter is this shouldnt be happening, not to ANY customer even ONE because that person could be you. and if you deal with these guys youre probably next. and the really sad part is that they dont care if youre having a problem cuz they fail to address any of your needs or concerns instead they get rude, defensive and outright confrontational, just read the comment above. its a commom theme and their dirty laundry list goes on and on horrible customer service, they dont return calls, work is shabby and poor, install crews are illegals, extra charges, delay and errors, leaky windows, the list just goes on