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Window World / terrible service

1 United States Review updated:
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We hired Window World to install 4 windows for us. The old ones leaked so we asked the to send an installer with the sales guy to access the damage before they went to work. The refused, the sales guy said our kitchen window would be fine that we wouldn't lose any tile.

Long story short, they showed up with the wrong windows, then after thy got the right ones, we lost the tile around our kitchen window. They left sharp jagged grout and used 3/4 inch baseboard trim around the window! Looks like my 6 year old did it.

They said they would fix it but, this is the 3 day I have taken off work to get this window fiasco done and they never showed. When I called they wanted to reschedule again!!! Lesson learned... put down a deposit and only pay the balance when the work is done correctly! Once Window World had our money, they didn't care what happened with the job!

Va
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Comments

  • Ha
      29th of Mar, 2009
    +1 Votes

    window world is just a very dirty company to deal with. they claim oh it happens to 1 out of every 10 customers or its only a very few ppl who have these problems...but truth is its not just a few ppl its ALOT! and its not just isolated to one location or store its happening in ALL their stores/franchises. from my own experience in dealing with their window world chantilly store i can assure you their service overall is really bad. perception is reality and the fact of the matter is this shouldnt be happening, not to ANY customer even ONE because that person could be you. and if you deal with these guys youre probably next. and the really sad part is that they dont care if youre having a problem cuz they fail to address any of your needs or concerns instead they get rude, defensive and outright confrontational, just read the comment above. its a commom theme and their dirty laundry list goes on and on horrible customer service, they dont return calls, work is shabby and poor, install crews are illegals, extra charges, delay and errors, leaky windows, the list just goes on

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