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Window World Customer Service Phone, Email, Contacts

Window World
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2.0 2 Reviews 223 Complaints
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Window World Reviews 225

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12:00 am EDT
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Window World Quality Workmanship and Energy Efficiency

I recently had Window World of El Paso replace my outdated windows with new energy-efficient ones, and I must say I am impressed. The installation team was professional, efficient, and took the time to explain the process to me. Since the installation, I have noticed a significant improvement in my energy costs, which is a huge plus. The communication from start to finish was excellent, and I felt confident in their work. I highly recommend Window World of El Paso for anyone looking to upgrade their windows.

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12:44 pm EST

Window World Window World Never Put in a Top Header and the Town Inspector Failed All My Windows and Slider.

The Installers never finished the job, and I now have a home with a Failed Inspection, which Window World is in no hurry to fix, as I paid them originally at the conclusion of the job, not at the conclusion of the home inspection. By the way, Window World didn't set up the Final home inspection until a month after they had "installed" the last window.

During this process, which was supposed to be done in 1 day, which took 3 days, they didn't cover furniture, or the floor, counters, etc. Even though I cleaned up every day after their 2 guys, I was still recleaning a week later to get rid of all the construction dust these guys left behind. I spent hours, repatching, caulking, and painting interior and exterior walls, only to find out that in order to be up to code, I will have to go through the whole process again.

the General Manager refused to call me back for 2 days after the failed inspection, which should speak volumes about the type of operation he runs.

Don't use them, they are not honorable,

Recommendation: Don't ever buy from them, they are dishonorable, and there is no reason to support businesses who treat their customers as poorly as I have been treated.

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  1. Pros
    1. High-quality vinyl windows
    2. Lifetime warranty offered
    3. Energy-efficient product options
    4. Free, no-pressure estimates
    5. Nationwide service coverage
  1. Cons
    1. Limited Customization Options
    2. Inconsistent Franchise Quality
    3. Warranty Claims Can Be Cumbersome
    4. Aggressive Sales Tactics Reported

Window World Complaints 223

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11:12 am EST
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Window World Design consultant bill phillips ww volusia

The Design Consultant was pompous. Complained about my dog, threatened me with a lawsuit, and was screaming at me in my own home, snatched my paperwork, and slammed my front door on the way out. I called his office to log a complaint. Was informed I would be contacted by both sales managers from his Volusia location. They have not called. What kind of company allows this behavior and a loss of $8,500 in sales? It is absurd.

Claimed loss: $8,500 guaranteed sale - gone.

Desired outcome: Provide a reputable salesman from the Jacksonville area, Volusia does not deserve my money.

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Hi. I have had multiple issues with my dealings with Window World in San Antonio. I have tried to resolve these issues, but they are never addressed. No one from Window World has ever apologized for the mistakes they have made, or the ways that they have possibly even broken the law. In April of 2022, I had Window World come to my house to measure for 9 new...

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Window World Installation

It's been 2-1/2 years. Still have not gotten a final inspection after failing 2 previous inspections. Today they were scheduled to replace 2 window frames that were broken during installation and square all frames and recaulk the frames. The scheduled installer was sick so the handed the job off to another installer (I'm guessing poor english based on his text messages) that said he was coming to replace 2 window frames. This is not what was discussed with the dispatcher which was to have a supervisor on site to make sure that the windows were installed correctly and repair EVERYTHING as needed.

Desired outcome: Desired outcome. Let me think. How about taking out your windows, giving me my money back. I will deal with the holes until I can get some PGT windows.

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Is Window World Legit?

Window World earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Window World to be a trustworthy company. Although there's a 23% resolution rate for customer complaints, which deserves attention, Window World is known for their high standards and safety. If you're thinking about dealing with Window World, it's wise to check how they handle complaints.

We found clear and detailed contact information for Window World. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Window World has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Window World has registered the domain name for windowworld.com for more than one year, which may indicate stability and longevity.

Windowworld.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Windowworld.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Windowworld.com you are considering visiting, which is associated with Window World, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Window World's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 2 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Window World. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:58 am EDT
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Window World Having to pay after a cancellation.

We received a threat of a law suit it a payment o 6,427.00 was not made. We cancelled the order with the sales person, which we believed to be resolved. We did sign a contract, but also trusted the salesperson. Here are the emails with a Owner/Member Mr. Henry Santelices...

Mr. Grey, sorry but you enter into a contract and its all spelled out. Here are your choices.

Pay for material with no install or

Collection to proceed.

Henry

From: Tony Gray

Sent: Tuesday, July 18, 2023 7:27 PM

To: Henry Santelices

Cc: Tony Gray

Subject: Reply Re: Letter from Tony Gray-Leakesville, MS

Henry,

We followed the orientation from your sales person, Jeremy and by good faith thought that everything was done according to the company approval. NOTHING was said to remind us about a 3 day window for cancellation or about the necessity for a written notice. We certainly would have done so.

We apologize for any mistakes we may have made, but we truly believed that our cancellation with your personnel was done appropriately.

We would ask that you believe our position and release us from any responsibility that you feel is ours.

Tony & Karen Gray,

[protected]@pobox.com

[protected]@icloud.com

www.pioneermissions.org

www.facebook.com/missaopioneira

On Jul 18, 2023, at 4:20 PM, Henry Santelices wrote:

Mr. Gray based on the message log that we have its broken out as follows:

Contract date 2/23/

Measured 3/7

Received material 3/29

Called to schedule installation on 3/30 and this is first notice from yall to let us know you wanted to cancel the contract.

As stated on contract, you have 3 day right of recission by law and your notice was past that date. Also, stated it must be in writing, not received by WW.

Therefore, payment is due for the contract.

Henry

From: Tony Gray

Sent: Tuesday, July 18, 2023 10:21 AM

To: [protected]@windowworld.com

Cc: Tony Gray

Subject: Letter from Tony Gray-Leakesville, MS

Mr. Henry Santelices,

I just returned home from Brazil where we are missionaries. A letter from you dated 4/12/2023 advising us that we owe Window World a past due balance. The letter was quite threatening and demanded our immediate attention, or be faced with a law suit.

We need to talk. Please call me at [protected].

Until I hear from you I will give you some pertinent information.

1. After we had made the order for windows for 1802 Texas St. Leakesville, our circumstances changed and we IMMEDIATELYcanceled the order

WELL within the grace period for cancelling. This cancellation was done through the salesman who visited our home and with whom we made the

order. His name is “Jeremy”. He confirmed our cancellation.

2. A couple of days later a lady (didn’t get her name) from Window World called and confirmed the cancellation. We also understood and confirmed that our deposit of $714.00 was not returnable.

3. So, in February it was our understanding that the purchase had been cancelled.

4. What probably happened was, Jeremy and your personnel confirmed the cancellation with US, but DID NOT confirm the cancellation with the

production department. Thus the windows were made and delivered to Window World to install only to find out the order was cancelled, as

confirmed by salesman Jeremy and others. Now you are trying to get your money from us to cover a company mistake by multiple employees.

5. As to your rather concerning letter, I want to make mention that your comment of “This is not the first of a series of demands, but rather, the

last correspondence prior to filing suit”. We have NOT received any letter, e-mail or phone call from you or anyone else from Window World asking

for ANY payment. After looking again at the envelope for your letter, we saw that it was sent to the house where the installation was to

take place (1802 Texas St. Leakesville, MS)…which is a vacant rental property and NOT my home (7218 Jernigan Road, Leakesville, MS).

Thankfully our local Post Office forward the 4/12/2023 letter to my home.

You should have sent the letter to my residence (which probably was in the contract) and we would have addressed this issue in April before I left for

Brazil in May.

I look forward to speaking to you and resolving this issue.

Rev. Tony & Karen Gray

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2:41 pm EDT
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Window World No customer service...lies, bait and switch

Lies, bait and switch, and more lies. Contract was for windows & sliding glass door. Door measurements were wrong & wrong door was ordered. Window World gave new quote for door additional 110% ($4700 vs $9800). No response to emails, phone calls, text messages to salesman, managers, or owners. Charged double for permit, inspection of windows not ordered, finishing of windows not complete, broken screens. They talk a good game and do nothing.

I have no doubt they are laughing at me since I was dumb enough to separate the contract since I believed they would work with me on making the sliding glass door right. A truly idiot move on my part but I was taken with their support of St Jude and did not imagine a company that supports St Jude would be so ruthless. That may sting more than their underhanded business practices.

Desired outcome: Not additional 110%+. Initial quote $4701+ install $1360 = $6061. New quote is $9810+ $1360 = $11,170. MAX 50% increase: $7051.50+ install= $8411.50 Do what's right for your existing customer, like I did, for fair & equitable response.

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I have called window sworld here in Fresno Ca to make an appointment, they sent this fellow out that I had to wake up because he was sleeping in his truck. Then he put some stuff in the windows and a few still leak. And they have not come to look at the two that have this stuff growing inside of them. The fellow side that he has called me several times to...

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9:11 pm EDT
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Window World Replacement windows

Bought 10 new windows. Finally a beautiful day left windows open came home to tons of bugs. Trying to figure out why. We noticed every screen doesn't close all the way there is a gap on each side of the screen. Also a latch to hold the screen is broken.

Not even a month old install and now we cannot even open the windows

Quick install but horrible job about making the window screens even so there are no gaps and no bugs can come in. Finally nice weather and the windows cannot be used after $6000 plus spent.

Desired outcome: I want the screens to be fixed so we can open the windows.

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Window World Screen door screen replacement

When I purchase my windows patio doors, they told me I had a lifetime warranty on the windows and free screen replacements if needed . They replaced my patio door screens twice with no charge. I called them today and they said they don’t have free replacements on screen doors. It would be $75 to redo the screen they replace the screen on my patio door twice before no charge and I was beyond the 90 days they told me that they wanted the screens for

Desired outcome: Fix my screen

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4:58 pm EDT
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Window World Patio door screen.. More drafty than old windows

Installed windows smaller windows than my original.. which was nit discuss prior.. that patio screen door is damaged and when I brought it to the attention of installers I was told the door closes fine from the outside. I said what if I'm inside and was to close the screen.. I was told it would be replaced when I pay the completion balance. I tried to explain that is not an option because the jib is not complete.. the installers should not have left the damaged screen.

I have waited more than 2 weeks for the completion of the job.

I am told they schedule would replacement of the screen under warranty but not til I pay th3 balance.. I will not pay any more Mon until the job is complete.

I wanted quality energy efficient windows and doors not damaged goods. Not sure where to turn but this has been a negative experience thus far.

Desired outcome: I want undamaged goods (screen door)The representative saleman Christ Greenlee stand behind his word , he has never contacted me as a follow up of the job..I want a supervisor to inspect these installed windows.

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Window World Windowsill on bow window nov 2022

We had a bow window and two regular size windows installed costing over $9000. We picked oak for the windowsill on the bow and after the installation was complete we placed a small artificial Christmas tree in the center of the sill and after the holidays we took down the tree which was in a small wooden bucket. At first we thought the window leaked because there were black stains on the oak surface so we called window world and the installers came to inspect the window they said the window didn't leak they didn't know why that happened and they would notify the manufacturer we never heard back from them. So we decided to try to fix it ourselves we bought wood bleach and after a few applications it didn't work but only warped the surface, now we had to sand it to try to get it somewhat smooth again only to find out it wasn't real WOOD. Area's sanded off exposing particle board not solid wood like we were lead to believe. Now we ended up using wood filter and trying to sand it smooth (didn't come out the same as it was) and painted it white. The moral of this story is never assume you are getting good quality material for your money.

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Window World Windows/customer service

We had 18 windows replaced by Window World of Frederick, MD. We signed the contract in the beginning of September 2022, they didn't complete the job until the end of January 2023. The first day, they literally ripped out all of our windows in which four of the new windows were incorrect sizes. They tried to install them anyway, but my husband caught the mistake, as he could fit his hand between the window and the wall. He then demanded that the order the correct sizes. For four months they had to leave the incorrect windows installed with only foam insulating them in the dead of winter. Not only did that happen, but they left all of our windows uncapped and uncaulked during these cold Winter months as well. Our house felt like a freezer, our electric billed doubled, we had to order an extra tank of heating oil and had space heaters in every room just trying to stay warm. There were at least five day's that we stayed home waiting on them, moved all of our vehicles and arranged for our dogs to be out of the way, but they never showed up, nor did we receive a phone call. Once the job was complete, we requested a credit for our electric bill, oil consumption and time lost. Not only did they offer a ridiculous $100 credit, but the production manager, Eric, yelled and screamed at us over the phone because we felt that was beyond unacceptable for our expenses and our time.

Desired outcome: We have already discussed our expectations of a refund amount with several management personnel to no avail.

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Window World Service & installation

We signed up to have 26 windows replaced by window world and were told that it would be around Halloween for installation. Our Windows were installed on Jan 11th & 12th of 2023 or about 6 1/2 months after order. They stated this would be a 3 day install and I feel they rushed to be done in 2 days to have a long weekend. When the scheduler called for the install date they never mentioned that we should cover everything just like a painter would do and we have 2 to 3 days of cleaning up from the dust and broken glass they left everywhere. They only said to move as much as possible from the windows being replaced. Duke offers a rebate but only if you have an Energy Efficiency review within 2 years of the installation and Duke was surprised we were never told that by Window World. The installer caused damage to the structure below the dining room window and the repair was shoddy at best. also some small damage above the door. They have us fill out a survey as they are leaving while watching over your shoulder as if anyone would feel safe to complain to their face. They stayed too late on each day in order complete the work in 2 days and I have much more to say that was not good. I give them an F rating

Desired outcome: Get a true professional to repair the damage to the structure and stucco and some compensation for the rebate that was missed due to negligence on the WW agent for not mentioning it.

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I knew better
Clanton, US
Jan 24, 2023 10:59 am EST
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Purchased 16 windows and one sliding door. Door was ordered wrong. Installer didn't check before removing old door. Installed door. Door seals or interlocks were not correct for door installation. A rep was sent from the office. Interlocks were cut/modified to work "until next week". Next week was two weeks ago. I have called the office twice. First call was on hold 15 minutes. Told parts on order. Second call was told parts won't ship for 2 more weeks. They modified interlock/seal keeps falling off. Additionally, three windows can't be locked. Cleanup was very poor. Still picking up slivers of aluminum and window parts from the yard.

Stay away from ANY window world.

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3:54 pm EST
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Window World Credit card number emailed in text

When we place the order the salesman email our credit card number, exp date and CVV code in a plain text email from a Gmail email account. When I talked to the company they said that is the way they do that. I don't them that because of PCI rules they could not do that and they didn't care! When I called the corporate office of Window World they wouldn't talk to me and didn't care about my problem!

Desired outcome: I want someone from the corporate office that knows what the PCI rules are to call me and tell me how they should handle credit card payments and what they plan to do to fix this problem.

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9:12 pm EST

Window World Never returns phone calls

First, they blew us off on our date of installation.

Never called. I called every hour on the hour, no return phone call. I called Corporate who directed me to Consumer Relations. All they do is send emails to ask them to call me. The door showed up the next day, WRONG SIZE!

Back it went. No apology nothing, no phone call two days later. SANFORD ORLANDO OFFICE SUCKS! THEY DONT CARE ABOUT YOU!

I am telling everyone I know, still telling friends and strangers NEVER to use them.

Ugh, aggravating

Desired outcome: Either my door correctly installed or refund

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2:37 pm EST
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Window World Siding

We suffered hail damage to our home on April 4th, 2022. On October 26th, Window World installed windows to our entire home and siding to the west side, as it seemed easier to do the one side with the windows out. It was on April 18th that Tyler Frizzell came to our home for the window estimate and we asked at that time about the siding. No samples were provided but we were assured by Tyler that matching siding would be installed. To our dismay, the siding pattern and length are not the same at all. We have a wood grain pattern and a straight-line pattern was installed. Secondly, the siding is 4.5 inches wide and should be 4 inches.

Damage was done to the south side, and we were supposed to put the undamaged siding from the west to the south. It seems pointless as it is not matching and will need to be, in order to make the home as it was, with matching siding! We contacted the Poke County Window World and they have refused to help in any way. We asked for $1800.00 to have a handyman put a similar pattern and width siding from Mobile Home Depot that we found to be acceptable. Tyler Frizzell called on 12/13/2022 and told us that it was discussed at the office, and nothing will be done. This is not acceptable, and we want some negotiation for the resolution of this issue.

If we were shown samples of this siding, we would never have had it installed!

We are very happy with the windows. They are very nice and were installed professionally.

Thank you for your attention in this matter.

Charles and Carol Clements

Desired outcome: Negotiation for some compensation to go forward with the residing the south side in order to match our home. We will still need to re-side the rest of the home in the future but are focusing on fixing the damage at this time.

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10:37 am EST

Window World Wrong window installed. Date nov 28 29 .

I want the picture window that was removed to be installed with another picture window. Never gave the company permission installed a double hung window it looks terrible. It was the company mistake never authorized them to Change that window to regular double hung window what I was inspecting was double pane picture window. If I have to pay the difference I will but not going to a for new permit or installation the company made the mistake I hope we can solve this issue thank you .

Desired outcome: To get this resolved with out any complications waited almost 3months to get these windows installed.

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11:54 am EST
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Window World Replacement Windows

In June 2022 Skip G from Window World came to my home to measure for 4 replacement windows. I paid my deposit - which quickly cleared - and was told that the windows would installed in early October 2022. It is now late November and no windows. I have called their local number 4 separate times - no call back. I have called the salesperson - no call back. I stopped by their local showroom - despite the supposed posted hours - doors locked solid. The cheery voice on the voice mail says "Window World - Simply the Best" - I would strongly debate that. I called the corporate office and complained - was told that someone would get back to me - no response - seems to be a company wide experience.

I have had Home Depot in the past install windows and doors - while that too was a nightmare at least there is a local store that you can go to try and resolve issues. Window World is a non entity - no one home.

Walk away from Window World - no run away - find a local contractor.

Desired outcome: Refund deposit

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2:53 pm EST

Window World Improve customer service.

Sept 2022

Two exterior doors installed. A few weeks later one of the doors would not latch/stay closed unless the dead bolt was used.

Nov 7, 2022

Phone call [protected] placed to Window World informing them of the issue.

The lady who took my call didn't know if my issue should go to the "installation dept", or "the"service dept."I was assured she would get it to the correct dept. I asked when should I expect some one to call me back, she answered in about 2 days. I waited a week.

Nov 14, 2022

Phone call [protected] placed again to Window World. Without me saying anything, the receptionist said"someone should have called you."I asked to speak to a manager/supervisor. I was told they were in a meeting and my message would be given to them. I asked who the manager was, I was told"Arturo".

Nov 18, 2022

No one from Window World has gotten back to me.

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My wife and I bought 7 patio doors in December of 2021. When the doors were finally installed, they were mismatched, torn and 3 of them wouldn't even open. The installer said it was service work and he didn't do service work. After calling and calling we finally got the service manager to come out to fix all the other issues we had with the patio door...

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Window World Bad installation and service

On 10/02/21, I met with a sales representative of Window World Layne Jones. He presented the companies product to me and gave demonstration of the features of their windows. After the presentation, I agreed to have Window World install my windows. I was told that had to pay half up front for the process to began. I wrote them a $6000 check which was processed.

On 2/18/22, They sent 3 men to install 22 windows. One guy tearing out the old windows, and the other two installing the new ones. As they were putting in the window over the back door, I noticed it was too small and told the installer. He stopped, took pictures, but said since the old window was already out and couldn't be use so the company would replace it later. He stated he would put a note in the file and notified the supervisor. There was no field supervisor present. They continued installing the rest of the windows and finished after dark. Because it was dark, I couldn't inspect them, however I wrote them another check for $3000 dollars. The next day, I took pictures of the bad caulking and damaged windows. I called them to complain, and the next day the crew returned only to say they saw nothing wrong.

I called the Corporate office to complain, and several weeks later a supervisor came and agreed there was damage, and the windows would be replaced. In May 2022, a nw crew arrived to replace the window. The lead guy however noticed damage to those windows as well and returned them.

Window World did not return until September of 2022 and replaced all but the small window in the back. Then 9/1/22, I received a note on my porch without a stamp. I opened it and it was from a Greg Palmer from window world, and stated that my account had been sent to collections and my warranty would be void. I called him and he stated my account had been sent to collections because they found my obituary online and presumed me deceased. I was overwhelmed with this company at that point!

Desired outcome: Release the balance, replace small window, repair leaking windows, and honor the warranty

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About Window World

Screenshot Window World
Window World, Inc. is America’s largest replacement window company, offering quality windows, doors, shutters, and siding from 200 locally owned stores nationwide.
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Overview of Window World complaint handling

Window World reviews first appeared on Complaints Board on Sep 8, 2006. The latest review Quality Workmanship and Energy Efficiency was posted on May 17, 2024. The latest complaint window installation was resolved on Jun 18, 2019. Window World has an average consumer rating of 2 stars from 225 reviews. Window World has resolved 53 complaints.
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  1. Window World Contacts

  2. Window World phone numbers
    +1 (800) 639-8946
    +1 (800) 639-8946
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    Appointment Requests
    +1 (866) 740-2100
    +1 (866) 740-2100
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    Customer Service
    +1 (336) 667-2100
    +1 (336) 667-2100
    Click up if you have successfully reached Window World by calling +1 (336) 667-2100 phone number 0 0 users reported that they have successfully reached Window World by calling +1 (336) 667-2100 phone number Click down if you have unsuccessfully reached Window World by calling +1 (336) 667-2100 phone number 0 0 users reported that they have UNsuccessfully reached Window World by calling +1 (336) 667-2100 phone number
    Customer Service
    (800) 946-3699
    (800) 946-3699
    Click up if you have successfully reached Window World by calling (800) 946-3699 phone number 0 0 users reported that they have successfully reached Window World by calling (800) 946-3699 phone number Click down if you have unsuccessfully reached Window World by calling (800) 946-3699 phone number 0 0 users reported that they have UNsuccessfully reached Window World by calling (800) 946-3699 phone number
    More phone numbers
  3. Window World emails
  4. Window World address
    118 Shaver St., North Wilkesboro, North Carolina, 28659, United States
  5. Window World social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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