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Window World Customer Care Service

Window World, Inc.

118 Shaver St
North Wilkesboro
North Carolina
United States - 28659

Customer Support Phone Numbers

+1 336 667 9100 0 0

Window World Complaints & Reviews

Window World / customer service representative, john gaskins

Behavior on Jul 23, 2017
I have been waiting for my door to get installed for over 2 months. During that time I contacted John Gaskins twice, one time to ask about my door and the other time I was returning back his call. i was scheduled for intalluon twice, the first time he called saying the installation team...

Window World / bay window replacement

Acco on Jun 9, 2017
On March 22, 2017, I purchased a bay window to replace the bay I had. First I was told if I wanted a color other than black for the shingles I would have to purchase them myself. I asked if they would give me a credit since I was being charged and he said no. At that time I liked the...

Window World / windows not energy star

Nancy 1953 on Apr 15, 2017
Purchased 9 slider windows fall 2014. Dec 2014 it got below 19 degrees. Ice froze to the glass on the bottom of all windows going from the center over to the walls. I called Window World and they sent the sales person that told me I had high humidity. I bought that. In Feb. the problem...

Window World / Window installation

tim mcgowan on Apr 12, 2017
The Window World installers damaged both the drywall and exterior stucco finish of my home here in northern Arizona. I called to politely explain my dissatisfaction and received a lot of double-talk from the office secretary. During the installation I witnesses the window installer holding a...

Window World / Windows and garage doors for my rentals in Sayre, Pa

Doug Hammons on Mar 28, 2017
I've stopped at the Window World in Hughesville on two separate occasions this month to find out more about your products for 3 rental properties I have. I called the number and was informed this was the closest store. The first time I walked in and stood for roughly 10-15 minutes with no...

Window World / The caulking used has black mold on all windows

Glenn Kane on Jan 5, 2017
We chose Window World to do our replacement windows because of their reputation. Thirteen windows where installed in September of 2015. We noticed in August 2016 that all the caulking had turned black. We tried to clean with all type of cleaners but to no change. We notified Window World...

Window World / Windows and storm door

Lynne Carroll on Nov 6, 2016
Good Lord where do I begin? I had my windows installed in September 2016. After the men where finished..I walked around the house, and they did not caulk the outside of my windows...There was a hole in my siding, and scratches and a few dents. They did not over extend my windows and they...

Window World / Storm door install

christlieb8099 on Nov 3, 2016
It has been 15 months since we had our windows and storm door installed. The windows are great. The storm door not so much. First of all the door is not as described in the brochure. The door is cheaply made and not as good of quality as the door i have from Lowes. Secondly my storm door...

Window World / Making an appointment but never showing up

Ichabod2 on Aug 20, 2016
Tuesday, August 16 was supposed to be the day a person was to give me an estimate for some windows. The appointment was for 6:30 PM. I got a call from a lady at 6:45 telling me that she was running late and would arrive about 7:10. At approximately 7:30 I called her to see where she wa...

Window World / Window install

unhappy customer28 on Jul 18, 2016
Where do I start! The entire project has been horrible. First of all this all started back in March, and here we are in July and still project not complete. Two of the windows were measured incorrectly for the "hurricane plywood", and of course those two windows were "odd size" so...

Window World / Siding/Vent/Door Installation and Customer Service

aef3by on Jul 6, 2016
Worst customer service I have ever experienced, ridiculous amount of mistakes and poor unaccountable management!!! We were looking for just new siding for our recently purchased house, but were also talked into a new front door and soffit vents surrounding the home by our sales rep...

Window World / Poor customer Service

ChelseaMesa on Jun 5, 2016
I had used Window World for a house I owned in 2009 with great results. I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. Ugh, big mistake. The actual windows themselve...

Window World St louis / Service

Reviewer95991 on Feb 26, 2016
Don't waste your time with these people. I contracted for installation of windows and paid more than half up front. When they came to install them they wanted $100 more a window for install. When I refused they left the windows and left. They won't take back the windows and give me a...

Window World / Damages windows

Glen Taylor on Jan 28, 2016
We have a couple windows that are damaged. Since last Fall we call and call and don't get results. Worries us, if and when we have something really urgent with the windows. What then? They have never been very concerned in the customer service area. We have neighbors who are replacing...

Window World / Lenght of time it takes them to install windows

Reviewer30939 on Nov 3, 2015
My brother in law suggested this company in Cincinnati, Ohio. I ordered 2 windows on 9/14/2015 and was told 4-6 weeks to install. I have been calling the company and first was told my windows would be in on 10/16/2015. Okay they would call me for me install. Finally had to call them on...

Window World / Aluminum siding installation

Reviewer30323 on Oct 28, 2015
I contacted this company when they were in Galax Virginia . The first crew took all day to replace one window. They did not know how to remove a window from an older brick home. The next day a man and his wife installed more than 20 windows in less than a day. This was in 2003. A different...

Window World of West Palm Beach / Poor installation. A total mess

RAH@6130 on Oct 26, 2015
I chose Window World over others because of their firm making the Windows. I ordered 16 impact Windows for installation and removal of the old contractor grade. I was told by the franchise owner that it would take his best crew 2-3 days to finish this project. The franchisee hires dubiou...

Window World Fredericksburg, VA / Unprofessional

g j yobno on Jun 3, 2015
The Window World Series 4000 windows are a good product. We had them installed, but it took more than one effort. The original installation, after removing our windows, was based on faulty employee measurements. Big inconvenience with moving furniture, etc. (we're old). Asked owner...

Window World / pricing

D.E. Daugherty on May 27, 2015
I have always dealt with the Window World offices/franchises in PA & NY. Always very satisfied with their products, services, pricing and installation. I wanted to get a replacement window for my daughter while I was visiting in Idaho and was shocked at the difference in price from the...

Window World of Evansville / poor quality window, customer service

Debbie Haviland on Apr 2, 2015
We bought a house and put down a 1/2 deposit on the windows. Then my husband lost his job and we couldn't afford the other half. We asked that half the windows be installed and as soon as he got back to work we would pay the balance and have the other windows installed. The owner of...

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