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Window World Customer Service Contacts

+1 800 639 8946 (Appointment Requests)
+1 866 740 2100 (Customer Service)
+1 336 667 2100 (Customer Service)
118 Shaver St.
North Wilkesboro, North Carolina
United States - 28659
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

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Complaints & Reviews

Window WorldOverall Construction and installation

Initially asked for window estimate for a sun room at 1515 Valiant Dr. in Lakeland, FL 33810. Salesman pushed replacing all the windows in mobile home. We were told these were custom made windows and would fit as we asked. Critical to this and assured by salesman to be the case the inside of the window would allow 2 1/2" inside to accommodate previous purchased blinds. Once the first windows were installed that gap was reduced to 1 1/4" making the pre purchased blinds useless. We requested installer stop immediately until we could resolve issues. They completed 3 windows installation and the work was sub standard. However the installer continued to pull windows and partially installed 5 additional windows.

We have contacted local Window World Affiliate who after looking at the windows and installation have stated nothing can be done and we must pay over $17, 000 regardless if they complete installation. They contend the salesman did not commit to 2 1/2" and installation is not substandard.

We are attaching photos and requesting the windows be uninstalled and old windows replaced. We have discussed with other window companies and they tell us the Windows installed by Window World were designed for a standard home and not a mobile home.

I have tried to attach JPG photos but your system does not recognize them, they are available by email.

Eric Scott Bowers
Linda Rider

[protected]@aol.com

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    Oct 19, 2020

    Window World San Antonio — New window and doors

    Windows and doors were ordered and paid in full 7/17/20 with a promise from alex that they would be delivered...

    Window WorldWindow and screens

    We had a bow window installed in April 2020. Window is great, but one of the screens was not wide enough. I called the same day for a re-placement. It's September 2020, and still no replacement. "It's on order, or overnighted or will be in soon"... still no screen.
    After that we had 8 windows installed. 2 more screens missing. Also one window has a guard/lever not attached. (Pic included). I called as soon as I noticed it, less than a week later. I did not notice it until I opened the window and thought it was odd that the lever wasn't attached to anything. I checked other windows and those were in fact attached. When I called... I was asked. "How did that happen?" How am I supposed to know? I have called and called... I'm getting no where! Totally frustrated here!!!

    Marcus Henry
    282 Reliance Woods Dr
    Middletown, Va.22645
    [protected]
    [protected]@gmail.com

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      Window World WindowsFaulty windows

      We have the high impact windows from Window World of Volusia County, FL and we have the lifetime warranty however we cannot get a date or time from them to repair two windows. It has been over 2 weeks and we still do not have a repair date. I called again today and I was told that because of the storm (hurricane) it would be next week before we would hear from them. Two weeks ago there was not a storm! One window in the home the top fell to the bottom and we had to get our neighbor to secure it until we got a repairman.

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        Jun 29, 2020

        Window World — Replacement windows

        hi I am Nancy Price at 38 Madison Ave, Blasdell NY and I had ordered 3 replacement windows, they arrived and...

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        Jun 01, 2020

        Window World — Worst day of my life

        They took 30 windows out right before a predicted severe thunderstorm - leaving rain to come 30 window hole...

        Apr 22, 2020

        Window World — Metal siding

        We have had problems with Window World local since last Oct. when the salesman came. He sold us insulated...

        Nov 04, 2019

        Window World — damages to truck while replacing windows

        Windows were replaced at 500 lake marina dr. Nw Orleans 70124. When job was done on 4 story building piece...

        Window Worldscreen door

        About 4years ago we had two Windows and a screen door. The screen door was to be customs made-$1000. I could have bought the same door at one of the big box stores. This last summer they brought a new door but not all hardware. It's still in the box on the front porch!! I don't have enough time to get into the Windows. Never received any information on cleaning them. Think we will go to they're showroom and discuss this matter. Just hope there are customers there

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          Window Worldwindows, doors and screens

          I am very displeased with the work that was done at my house!!!'
          This was a rather large project which still has not been completed!!!
          As you will read in the attached letter this has been quite the experience!!!
          I would like everything fixed and I will not pay another Penney!!!
          Hopefully this gets to someone who cares about the workmanship of your company!!!
          Thank you,
          Joyce Ruhl

          windows, doors and screens
          windows, doors and screens

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            • Updated by Jruhl · Aug 03, 2019

              Zxxxxxxxxxxxxxxxxxxxfdxxxccccvgxvvxhxvbzggvjxjbxjxjvgj!!!

              Very displeases!!!

            Window Worldnew windows

            A year and a half ago I replaced my 30 year old windows with new Window World at a substantial cost to me. Some leaked from the time they were installed. After several people came out they still leaked some much worse than before. It was always blamed on something else, the roof, the flashing, the drip edge, the stucco. On one occasion a man came out and went in my attic to check my attic windows, he fell through my ceiling into my walk-in closet, knocked the light fixture down, and scratched my wood floor. He talked to his supervisor on the phone told him what had happened and he was to file a report.

            After a month of no light and ceiling in my closet I paid for the repair myself. Still a year and a half later no word from Window World. I have had roofers, flashing people, stucco people come out, all have referred to the windows as the source of the leaking. Recently I had to tear the wall out around a couple of my windows inside to repair rotten wood and sheetrock at a cost to myself of about $4000.00. I am truly afraid to what is happening around the windows that are still leaking. The last repairman they sent out he caulked one window from
            the inside which causes the water to go inside the wall. I stopped him from doing any more.

            On my order sheet filled out by the salesman it states "HIGH END HOME/STUCCO/TOP INSTALLER". The crew that came to do my installation did not speak English, I had a tough time explaining to them about my cats getting out. They came in my house like bulls in a china closet. After about the 4th or 5th time they sent someone out in an attempt to fix my problems in talking he indicated that the crew that did the installation was new and no longer worked for them.

            I could not afford to do this and had to finance my windows at a cost of almost $18, 000. Now it may be necessary to have another company come in and replace these Year and a Half old Windows and fix any damage the leaking windows have caused to my house. I am retired this is causing tremendous stress and a financial burden on me.

            Not happy with Window World!

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              Jul 16, 2019

              Window World of the Triad — Window seals

              My husband and I live in Brown Summit, North Carolina, and purchased a home suited with Window World Window...

              Jul 07, 2019

              Window World Altoona, PA — window quality

              We ordered an entry door and all new windows, including a bow window and a garden window, in November of...

              Duncansville
              Jul 05, 2019

              Window World — no show on appointment

              Ernest called and left a message about coming out on Friday, July 5th to put in new windows and patio door...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Window Worldwindow installation

              WindowWorld Crew arrives on 6/17 to install 30 windows. They begin removing old windows and throwing them on the ground shattering glass everywhere. We requested using tarps to the supervisor and called the Install Manager requesting the same. They used tarps on one side of building but 45 minutes later we check other side and NO TARPS! Glass shattered all over the ground.

              We locked all the doors and requested another install crew. We ultimately acquiesced and allowed same crew to finish.

              Glass remains in the yard. Scraps from windows remain on the asphalt. Over 10 windows still need attention with bent frames etc.

              Most disappointing is ZERO management follow up from WindowWorld.

              We have $30, 000 in quotes to install more WindowWorld doors and windows. Those can be tossed in the trash!

              Frank Bellavia
              Atlanta Georgia
              [protected]

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                RESOLVED

                The complaint has been investigated and resolved to the customer's satisfaction.

                • Window World's response · Jun 19, 2019

                  Hi Frank:

                  Please contact Window World Consumer Relations at [protected]. We can help with the lines of communication concerning this matter.

                  Once we know the correct franchise location we can contact the ownership concerning this matter so that it can be properly resolved with you.

                  Hours are Monday - Friday 8am - 5pm ET.

                  Thank you!

                Window Worldwindows

                The finish on the tops of these windows is like swiss cheese. I sent pictures to the local branch and they started asking for "true to size" pics. I have no idea what that is but for $4400.00 dollars, you all can send a rep out here. They didn't, I called corporate office spoke with Marty, said he would handle it, nothing ever came of it.
                I asked for a patio and front and side doors, but you can forget any business from me any more. I had to do all the prep work for them, blinds removed, burglar alarms disconnected, window curtains removed, and I was left to put them all back up myself well it has been 4 months and the window dressings are still down. I have carpal tunnel, torn rotator cuff and am 68 years old unable to do it.
                5 surveyers called before, during and right after set up. What was the point? They can write any thing down on the phone. Such poor customer service no better than a regular box store rip off.

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                  Feb 05, 2019

                  Window World — new windows

                  I ordered windows in the beginning of august 2018 and paid half down with the expectation that they would be...

                  Jan 23, 2019

                  Window World — window do not lock

                  I have called Window world to come out and fixed the window that do no lock and they were supposed to come on...

                  Jan 20, 2019

                  Window World — windows

                  The windows leak air, have been trying to get them fixed for seven years. I have pictures of icicles hanging...

                  Jan 17, 2019

                  Window World — windows / salesperson

                  purchased a home in a 55 and older community in September 2018. Immedietly started looking for new window...

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