During the week of April 16, 2007 I phoned Whirlpool and the customer service rep set an appointment for a third party service (A & E Factory Service) to visit my home to repair the microwave. Up unto this point the microwave was at least operable. While the technician from A & E Factory Service attempted to repair the microwave, he began tripping the circuit breaker in our home. This happened at least 3 to 4 times before the technician called into their office for help. He apparently burnt all the switches in the microwave and had to order them & schedule another visit. Now I have no microwave. The parts were ordered by the technician to be delivered to my home & upon the arrival of the parts (switches) I would have to call the A & E Factory Service to set up another appointment for a technician to come out.
The parts arrived on Friday April 27, 2007 and I immediately called A & E for an appointment. The appointment was set for Thursday May 3, 2007. The technician (Frank) from A& E arrived around 3:30 p.m. although the appointment was scheduled for the hours between 8:00 a.m. & 12:00 p.m. While the technician (Frank) was once again attempting to repair the microwave, the circuit breaker tripped again. This happen at least 3 times. He again also called into the office to speak with a technician. Now he tells me that the fuses are blown and there may be a problem with the circuit board or a wire in the microwave. The microwave is still not repaired and not operable once again. (not the switches, now we have what may be different problem with the microwave) Huh?
I agree with all the complaints. First the A&E customer service is terrible. They have no empathy for the customer, nor their frustrations. They tell you one time to expect the technician, but he always arrives much, much later. This action caused me to miss an entire day of work, when I scheduled for 1/2 the day to take care of the repair. These people suck & I feel the technicians are incompetent as well. They always have to call into the office for help & get this they are on hold waiting just like we do. I watched the technician wait for 10 min for someone in the office before he got an in office technician. After all these complaints about A & E Factory Service (Illinois) (CA) etc; (owned by Sears), you would think Maytag/Whirlpool would look for a reputable company to handle their service calls. A & E is not the one. Very disappointed.