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Whirlpool Gold / three appliances 3 years old many service calls microwave hood dead

1 Benton Harbor, MI, United States
Contact information:
Phone: 866-640-7146

I purchased three products from Whirlpool all were the Whirlpool Gold series. The stove and microwave convection hood were purchased on June 17, 2007 and the Refrigerator was purchased the same year in July. After three months the Microwave stopped working and they were kind enough to replace it. Here we are three years later and the warranties expired and so we decided to purchase an extended warranty as we had many mailings from Whirlpool to do so. I purchased one for the microwave on September 14th 2010 and today two days later the microwave again has completely shut itself down. So My husband decided we should just cancel the extended warranty as it doesn't begin for 60 days and purchase a model from another company without the control buttons on the door face. We called to cancel the policy and they told us that we have to submit our cancellation in writing to a place called Federal Warranty Corporation, P. O. Box 175689 Atlanta, Georgia [protected] What??? It said Whirlpool on the letter head with a whirlpool e-mail address but this is a company completely separate from Whirlpool?? It does not state on the extended warranty mailing I received that if you decide to cancel you need to submit the cancellation in writing. So I called the Whirpool Executive Office in Benton Harbor, Michigan to see if anything could be done to hurry my refund. They claim to have no connection at all to the company selling the service contracts. Why then do they have the Whirlpool name on the letter head and a Whirlpool e-mail which takes you directly to a Whirlpool site??

I have posted some of this info Facebook so I can find out if anyone else has had trouble with this product and company

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