Westlake Financial Services

California has the Rosenthal Fair Debt Collection Practices Act, Civil Code section [protected].33 that prohibits abusive debt collection practices.

The National Association of Consumer Advocates, naca.net, has a directory of attorneys who sue abusive debt collectors.

Take all complaints to the Corporate Office, BBB, or the FTC. First off, no credit collections or any other
agency is supossed to conatct you at work via phone. If you did not give the consent to this situation you
need to complain to the supervisor or manager. Don't let them walk all over you. Remember you have rights,
too! Unfortunatley, My husband & I are in a situation with Westlake Financial. A guy named ROBERT threatened to
take our vehicle away when we have been making our payments.

Hey Westlake! WHERE IS MY TITLE?! After enduring your (less than professional) business practices you owe me my vehicle title. I paid your B.S. fees and charges just to be done with you. And what's up with all the bogus charges? Are you having trouble making payroll without that money? I have paid you every red cent and you still have not come through. I want what is MINE! You bunch of lowlife dummies.

I don't have an Auto Loan with this company, I was put as a contact person for someone who does have a loan. This person has fallen on hard times and cannot make the payments on her vehicle. I am receiving calls daily twice a day telling me to contact the person. I have done so and advised Westlake of this. I still receive calls from them telling me I better call the person and have her call them. I get these calls still twice a day and I have told them I don't have a loan with them and not to call me again, they still call and say they will call me until the loan is paid. These people are rude and no respect and seem to enjoy it, one's name is Eric the other is Joe, more than likely not thier real names. I guess it's time to contact an attorney.

I would have to agree with you. The fact that they call numerous times from different numbers the day or the day after my payment is due is indicatory of them struggling or going under. I hope so. I hate that piece of ### company. Thugs, wanna be gangsters that are just completely rude, uneducated and stupid. Have fun working the drive through when Westlake Financial goes under you ###!

I am not a Westlake customer and they are harassing me. I keep trying to tell them that they have the wrong number but they ignore me. They are asking for a person I do not know. I have reported them to the phone company and my states Attorney General's office.

This is happening to us right now. We would like to join your legal response. What attorney are you using?

Yes let's go to see attorney together. They are so rude and they are so disrepectful.

I was scam by westlake, i had a check that was return, and I had called every day cause the check had not show paid on my account, after westlake continue to tell me it cleared and had not came back, if it was going to be return it would had show after 10 days. well after 25 day I get a call from the repo company that was looking for my car, I did not know what was going on so the repo guy call westlake Fin. while I was on the phone. I was told to make the payment in a hour, I told them I would do my best but that was hard cause my husband had the car. Steve was very rude and unprofessinal. I made the payment with-in 2hours called them back with my MTCN# they told me everything was ok and repo order was cancle. Well 4hours later the repo guy pick up my car. and now westlake wants me to pay repo fees and everything in order to get my care back. (I even told the guy It was paid and he said he would call but took off with car. 5 other people at westlake told me car is not up for repo, call the police it has been stolen. No notice or anything, everything happen in 8hours, Steve refused to let me speak to anyone else he said he's the Senior Manager after I request 10 times, Final someone else gave Clauda to me. This is the biggest mess I ever heard of. I paid and call back with MTCN # and they still pick up my car. They said it was my faught cause I did not paid with-in the 1 hour time frame I was giviing.

I just had a problem just a couple of months ago where they had been calling seven to eight times a day some at six or seven in the morning and as late as ten at night. ( the first time i was late in two years) I contacted my attorney after them talking to my roomate who wasnt on the loan and who told them twice in front of me that they cant give her the information. then when she hung up they called back and put my account number and ss# on the voicemail. My attorney told me that they have personaly screwed him over and he has never found a lawyer who has fought and won. he said they are a very shady company and find the very smallest loop hole out of everything. In the future i will not use them at all i will go to a completly different dealer no matter how much it costs me.

Wow, sounds like these guy's are part of some sort of Mafia.

We have been going thru hell with them also with our son had purchased a car just before going to college (against our intentions) and since could no longer afford this car.

We had contacted them to let them know that he is giving up the car and for them to tell us where to take this car and get it out from under him.

He is aware of his financial responsibilities towards the repercusions of the repo, but they continue to call (3 times a day, every day of the week) and we have sent letters (4) fax letters (2) were they can pick up this car and to stop calling.

God I hope soon or we will have to have our phone numbers changed, nobody seems to want to help and these jokers dont care about anything except acting like jerks or Loan Sharks...

I was 6 days late making a payment once and when I called THEM to make a payment a wanna-be ganster a-hole started saying things like, "What kind of man are you that you can't pay your bills?" and "What kind of father are you... I feel sorry for your kids" and things of this nature. I repeated myself many times that I was trying to MAKE A PAYMENT but he went on for 20 minutes until I finally hung up, called back and got someone else who was simply ready to take my payment. This is the WORST company, the MOST unprofessional company I have ever experienced in my life. I would advise ANYONE and EVERYONE to avoid them, do not do business with them at all. Like someone else noted on this site, they do call your references, even if your not in collections but just late. They called my girlfriend while she was at work and completelty hasseled her. They wanted to contact me, which was weird because I received no calls on my cell phone (the only number they have for me) and the guy named Issac kept telling my girlfriend, "I think you know how you can help me. Why don't you give me the number that he's at"... and creeped her out completely. She is calling the police and better business bureau to make a formal complaint. When I finally got a hold of a "nice person" at Westlake Financial, this person said, "Yes we get tons of complaints. Some of the people here have been here a long time and simply don't care about the customers at all and they say horrible things to them". When I read about people getting extra charges and fees on their statements I don't doubt it. I will have to go back and thoroughly go through my statements now... they are incredibly disorganized and the people that work the phones are obviously uneducated. crass and use bullying tactics. What's worse is that they seem to simply enjoy hassling their customers. I really hope they get investigated and shut down.

I spoke with a so called supervisor here at the company named, Mr Campos, he was too scared to give me his first name! This company repossed my vehicle after missing on 1-2 payments and I had some personal belongings in the vehicle, they threw them out and would not allow any of my family members to come and get them, they are full of ***, I would stay away from them. In the beginning they were all nice and happy to have me as a customer, then they got ***! NEVER USE THEM OR YOU WILL GET BURNED!

Westlake Financial is a third rate, garbage financial company. My husband and I had no choice, but to use them because the vehicle we picked out is a 2002 with over 250, 000 miles on it. No bank would finance it. So, like I said we didn't have a choice. Anyway, these people are stalkers. We couldn't make our due date a couple of times. They will call you 9-10 times a day. STALKERS! It is not like we were even 30 days late. I mailed out the payment. This wasn't good enough. They just demanded their payment, so I had to stop a payment on a check. They will do nothing about waving a late charge or anything! Most good companies will do this. So now we are stuck with a $15 late charge from them and a $33 stop payment fee from my bank. If you can avoid this third rate company at all please do so.

We should all get together and go to Westlake and kick someA$$

I've had westlake for over a year now, and I must say they are very disrespectful and they lie. First off they call your house and talk to anyone who answers the phone. One guy called my house and asked for my husband by just the first name like they were friends and when i asked who was calling he said that doesn't matter tell him to quit ducking me. I let him have a piece of my mind with some very good choice words. Then they have this indurance scam going on. They say the term is 6 months at a very low rate, but when the 6 mths is up you are still paying for this insurance. I called to ask WTF is going on they told me they don't renew the insurance but you have to pay for it for the life of the loan. The 1 rep told me we only have collision and that's why we the payment was so low and couldn't be renewed and another rep told me we have full coverage and they don't renew policies it's a one time deal but we broke the payments down to last the life of the loan. ### they are scam artist and I will take your advice and go to the BBB.

i had that company once i went through financial issues but my issue was i had to pay another bill so i was short on my payment 50.00dollars well actually 48.72 so anyways i called them to let them know and say i can pay the 50 in 2 weeks or pay next month on top of a 50 late fee the men demoralized and criticized me made me cry and said he was going to repo me he didn't care i needed to have the payment in by 5pm that day ..i understand that it wasn't a full payment but to repo me over 50 bucks thousands of dollars in repo fees and hassles over 50 bucks is ### have kids it was a lot of winter rain that season i always pay my bill i still need to go to work to pay them off.. i wouldn't have been able to get it out of repo and they wouldn't have gotten the value for it if they auction it no on would have won so from that point on i said if Im late or whatever i will be leaving my car in the garage use it for musts dos with my kids and i will catch the bus to work until Im caught up 50 dollars isn't worth it to anyone they just like to repo ppl and in the end when i payed it off i over paid by 50.00 lol i called 3 times for my money.. still dont have it...

I have about 4 payments left on my 36 month term. My payment is due on the 7th of every month. The first of the month my phone starts ringing off the hook through out the day and the 7th has not yet arrived. One day i decided to answer the phone and they say we are calling about your payment due. I said well considering my payment is due on the 7th and today is the 2nd why are you calling its no wear near pass due and its always paid on the 7th online via debit card. She says well you can give me your card number today and ill hold it until the 7th. Instant hang up. The company is very unproffesional at times. I wish i had not cosigned for this car as im stuck with a 2nd car note for a car that just sits in my garage, but its better than having my credit damaged as they were the only ones to give my partner a shot on buying a car with his credit history. The calls throughout the day do get extreamly annoying however ive learned to work the Call filter on my phone so they never get thru to me. It picks up the phone and hangs it up right away. There was one incedent to where the payment was about 17 days late which i was unaware of. I got a phone call and i said i had no i dea im the cosigner ill make the payment tomorow when i get paid. The lady said ok. Hung up the phone and i got a call from another company saying we are coming out to pick up your vehicle you need to call us back right away. There reasoning for calling the repo man was because they can have the vehicle picked up at any point and time if they feel like it. I said the account is not even 30 days past due its at 17 days you just finaly called the cosigner today and i offered to pay it in the morning when i get paid. she stated thats not her problem and you need to pay it now or we will come pick up the vehicle. I couldnt belive the rudeness and the lack of professionalism in the conversation. I just told her well do what you have got to do and hung up the phone. I called my x and asked where he was and i asked to use the car and he never got it back and its been in my garage since about an hour after i got off the phone with her. Good luck finding it. I will not deal with this finance company again nor would i recomend it to anyone. You would be better off doing the buy here pay here mabye or even catching the bus until you can get your credit together or cash together to pay cash for somthing. Every month they call starting on the first and every month they get automaticly hung up on since the due date isnt until the 7th. They will call back to back to back to back. Mabye somone will start a class action against them in the near future. ALSO Check your monthly payments. Today i went through and added up the total payments so far and compared it to the contract its over paid about 1500$ however westlake has no explination of this and is not willing to assist in the matter just wants to know if they can have my payment right now thats due in 2 days. A complaint has been filed with BBB and they wont get another dime from me

THE WORSE! save yourselves. go with any lender but them. they are super rude and dont care about the customer. you will regret every wanted a car. you may actually debate on allowing them to pick the car up. i have never been in a more stressful situationn in my life. even if you are financially stable, PLEASE DONT USE these guys. they dont deserve it, and they are stupid. no one knows anything its obvious they have a script, and they sound like they are druglords seriously. they harras you even if your not late. just the worse experience i have ever had. no matter the situation this company should be shut down.

I'm confused! Is the ignorant person who doesn't know how to write or use grammar correctly, complaining about westlake financial or voicing out how racist they are with mexicans? Whoever you are, get an education and stop being so ignorant!

This was my complaint to the BBB on Westlake Financial and its affiliates…I have a problem with a car dealership that went bankrupt and a financial institution relocation without notification to a consumer that is still running a bad business practice. On June 2007 I had traded my 04 Chevy Impala Vin# for a 2001 Dodge Durango (lemon vehicle & was on Recall) which were both purchased at Glendale Car Connection. When I had inquired to trade in my 01 Dodge Durango my credit report was pulled up and I found out that Glendale Car Connection & Colfax Financial did not pay off my 2004 Chevy Impala that all along it became a repossession on my credit report for about $20, 000. When I purchased the 01 Dodge Durango they did not put the trade of the 04 Impala on my bill of sale which they only gave me and i never received a contract from Glendale Car Connection because they said they would keep it. I question it first but they talked me out of receiving 1 at the time. I also asked why the 04 Impala was not on the bill of sale that does have a trade column on it, my sales person which his name was Lalo Sanchez saids its OK we will fix it for you and not to worry. So I trusted him and his manager name was Domingo. The main manager at that time was Cathy which approved the trade as long as I had put $1000 down payment so I agreed. I needed a bigger vehicle and I had traded a vehicle with them before and they had previously paid that which is in Colfax history because they were the dealers at the time that did this, so I thought its OK. The 01 Dodge Durango was financed thru Westlake Financial. When making this transaction Colfax Financial was nowhere to be located and their office was replaced by Stan Credit along with their phone number and so at that time I advised if they were affiliated with Colfax and they said they were replaced by them and so I advised Stan Credit that the 2004 Impala was being traded and the vehicle was at Glendale Car Connection lot and that Glendale Car Connection would call to pay off the vehicle. So they said it was fine and not to worry about it and that they would contact them also. I had called Stan Credit about 1 hour after I had traded the vehicle and they said the process of transaction was underway. So i did not bother until 3 weeks into the month of July 2007 I took my 01 Dodge Durango in for repairs and GCC had closed down without notice and i had my vehicle scheduled for repairs they left without a trace. No forwarding address or phone number. Because of this I tried calling Stan Credit to see if my 04 Impala was paid off, they advised me that my information was no longer in their system. Stan Credit had my information during the trade and how is it that they dont have any information on my vehicle anymore. So I figured OK my vehicle is paid off. I was confused for a while but went along with my business, not knowing of whats going to happen to my credit report UNTIL NOW. I recently called directory assitance for Colfax Financial and they found 2 locations 1 on Bell Rd and the other on 3302 N 35th Ave Phx AZ [protected]..Their previous location in Scottsdale is 7607 E Mcdowell Rd #107 Scottsdale Az [protected]. I had recently called Colfax and spoke with a manager name Veronica which during my trade in she was just a regular employee. She states that it is a repossession of the 04 Impala and that they cannot do anything for me due to Glendale Car Connection Bankruptcy and they never received payment from them for the vehicle. So we exchanged words but everytime I talked she would talk over me so she would not listen to word I even said to her. It seems to me that Stan Credit and Colfax Financial is running a bad scam business along with GCC. It seems that they dont care about anyone's credit report especially me and my wife's which still shows $20, 000 REPO. My request is all i ask for is my credit report to be fixed the correct way because the REPO shouldn't even be on there at all. So overall WESTLAKE FINANCIAL never paid for my impala as a trade in? Possibly whose fault it was for the bad deal? Questions remain until I know the truth behind these hypocrites companies that are still in business. An yeah you miss 1 whole month and the so called repo people will get you, had them do that to me before but they never came. Still paid it they got their money. About the late fees I thought I paid it but its still showing on my online statement. What a joke this Co. is and it will be the last time I will deal with them again. UUUrrrGGGhhhh

Obviously Merideth works for them. I am 8 days ...yep 8 days late on my payment. I mail it in every month without fail - and my payment went out on friday. It takes 5 days or less to get there. Today a make believe repo company called me. Stated they have been by my house and my vehicle wasnt there. I explained to them I mailed the check off friday but that wasnt good enough - she wanted me to pay by phone today. I said No because you will get my check and cash it and I dont have that kind of money to pay twice. They got billigerant and I said your the repo company right ...she said right ..I said then where are you now because my vehicle is right here at work with me which I am sure is listed with my account. Next thing I know she has me on hold and then I hear a westlake rep ...I said I didnt ask to speak to a westlake rep ...she said well you seem like you want to keep the vehicle ...I said makes no differance to me because I have been dealing with you ###s for 2 yrs now ...the chic from westlake still insisted on me making a payment now ..I said you can either wait 5 days to get the payment in the mail or come get it. I then advised her I needed to know which one she was gonna do - she said we cant wait ..I said ok then ..come pick it up and I will stop payment on the check ...I hung up and cleaned my vehicle out - I have been talked to like a dog sooo many times in 2 yrs ..threatened ..belittled ...and on and on ..yeah my credit may suck but I wil ride a bicycle before I lower myself to there standards ...Oh did I mention my car payment for an 05 suzuki is almost more then my house payment? Yet I accepted it because I knew my credit was rough - I paid 14000. for the vehicle ...double that is what I will finish paying. Yet ..I knew that before I bought it - what I didnt know was I would be dealing with such rudeness and arrogance ...so today after 3 calls from the "repo" company ...to which I said COME GET IT ...HERE IS WHERE ITS AT ..TO EVERY SINGLE ONE OF THE CALLERS ...I am done with this company ..go back to driving my old truck ...and save that massive payment a month until I have enough to buy something out right - which wont take long - these people are just NOT worth the headache - DO NOT FINANCE WITH THESE PEOPLE ! RUN RUN RUN

Yeah I am defaulting. I told them I was headed into bankruptcy and offered to refinance at a fair price. (I was going to offer 5000 at 10% interest on 7000$ at 20% interest but they didn't want to hear about it.) A couple a weeks later reason set in and it went to 4000 at 10% interest. A couple of months later the brakes started grinding so I am calling them to have it picked up or for me to drop it off. If asked I will tell them that I am now willing to pay 3500$ at 10% interest but I don't think they will bother. For some reason my attorney is taking a really long time as he hasn't given me a draft yet and its been a month now. That means I can take my car off the assets page I guess. They did call like 20 times a day for the first month and it is all Mexican but now its like 1-3 times a day. I guess I would use them again. Heh.

Something not right at Westlake. Lately they seemed to be more desperate for the money. I'm starting to think there losing more money than they can take. I know for a fact that there Loans defaults are climbing at an alarming rate. I just wish they leave me along they get there money from me.

I am glad that I am not a customer of this firm. I did have the misfortune of dealing with theses ### however. They contacted my home phone in error, a classic wrong number. I did not know the individual they were seeking nor ever did and I never owned a vehicle like they described. They refused to listen to my wife or I about them reaching a wrong number. They harassed us for a little over a month. I got so fed up with the situation that I reported them to the authorities and had all calls on my phone traced. Interestingly enough the harassment ceased when the traces began.

They harass me call 8 times a day.payments are way to high.rude.i recently became pregnant and can't work in a smoking bar due to the fact it's bad for the baby and me.they don't even care the guy was really rude saying this is not a laughing matter and we will repo car..they leave messages left and right and harass people on my contact list.ive had to say sorry to them for being harassed.

Westlake is giving me until the 30th of this month which is nov. to make my nov. payment. I call them early to let them know that I would not be able to make this months payment. I'm on a fixed income, normally I make my payment on time but this month I could not make the payment. Now one month behind they want to send me to collection. You are right they are very nasty people. I wander what can be done about this situation, so if anyone can help me with this I would like a response please. I am disabled and on a fixed income, but my bills has never been late with them except for this one time, as a matter of fact I made a double payment in one month and never got payment for it. Can anyone help? Also I stll have the receipt for it. Once again, they are full of BS. I agree totally and I think we all need to petition them, because they are scamming everyone. My recommendations are that no one do business with them at all. What would you all say about taking them to the BBB. I don't understand why they cannot make that double payment towards Nov. payment.

Neely

so now they are threatening to repo my car for making payments. they take the car, i call my lawyer...that's all i have to say about that

they are doing the same things to us...they call 3 times a day saying we didn't make our car payment and we sent them 3 bank statements showing it has been paid and they are saying it has been returned for insofficient funds but yet our bank still shows to this day that nothing has been returned and they are still wanting us to make a double payment...B.S.! We are getting our Lawyers into it now...this was only our second payment and they start this crap...dunno if i can do 3 years with them

obviously, susy has never had westlake financial as a financial lender. This company goes way beyond anything normal when it comes to collection attempts. I pay them every month, before their due date, at Bank of America with direct deposit to their account. I continually recieve harrassing phone calls from them every month for over a week after payment has been made. They must have the slowest "system" on the face of the planet. They routinely contact relatives and friends and are very rude. they have given my account balance and told them that my vehicle was going to be repossessed, when all the while they have payment already. they jump straight into attack mode. there is no friendly "maybe you forgot to send your payment" letters like with other lenders. My credit is poor due to a recent divorce. i WAS forced to use them as a lender. But my credit is getting fixed. I will refinance or pay off. I do not know GLO. but i do know westlake financial. They need to be sued.

Westlakefinancial truly is the worst loan company in the World! They harass you if you pay on time or one day late! They are a scam and I pray to God the lose their company for all the Evil they do. Whatever a man sows that shall he also reap! Get ready !

Attached a recent copy and paste of the BBB and the complaints of WL

No. of Cmpl Type of Response
41 Making a full refund, as the consumer requested
1 Making a partial refund
394 Agreeing to perform according to their contract
13 Refusing to make an adjustment
73 Refuse to adjust, relying on terms of agreement
0 Unanswered
0 Unassigned
522 Total

I find it absurd that you even have the gall to conteract the facts. Your company totally abuses, lies, cheats, scams the ones you are suppose to be working with. It is one thing to try to collect and it is another thing to make 6 calls within two hours, not to mention your call and hangups when anwered. I just loved it when my daughter sent into your company, a payment of over $2000. only to have it sent back, 'because your company policy does not recieve prepayments'. Really! OMG! Would that mean 'uh, you would recieve less interest payments?' Or would that mean you just could not have anything to harrass her on? God forbid if that happened! Yes, it is one thing to not recive payments for the car loan, that has been purchased. It is totally another thing, to have companies like you who live and feed off others misfortunes. I have never dealt with a company as corrupt as WESTLAKE FINANCIAL! We did co-sign for my daughters loan and we are appaled at your antics and totally disregard at recieving payments and then turning around, saying 'you have not recieved payment at all'. One thing, I would love to know, do you and your employees sleep well at night. Yes, I am sure your are feeding and taking care of your families, but is there a little voice in the back of your head, saying 'this totally wrong!' How can you guys sleep good at night. just remember, Karma! 'What comes around will go around' People like you will get the same as you guys give!

agree compeltely with all of you...they are rude and dont need to be in business we all should try to get everyone to know that and black list them so noone will use them...for them calling other people phones and talking about your account that...is a lawsuit...its against the law...i am going to be looking into it more cause they did the same thing to me ...so work to gather and make things happen...officermcghee@yahoo.com

Please I hope I can get in touch with president Obama about this matter he needs to be notified...

Today when companies are falling because they have no business meaning customers. Westlake is doing a bad job assisting there customers. This company is quick to repo your car with being late a few days instead of working to keep you as a customer. ### happens this is life, if someone needs a few days or if there is a reasonable explanation for a late payment why not work with them accordingly. Unfortunate a company that states on there website they offer "World class service" is full of crap.

My husband called westlake financial services to make a car payment and wanted to ask some question about getting a extension and Jake thats the name of the guy who my husband spoke to was so rude and a ###en dick he hung up on my husband so my husband calls back he gets the same guy but he gave a diffrent name his name was leo know so my husband said why u hang up the phone he said no i dint u did my husband then said u guys r so rude he says i dont care and then my husband said let me speak to your manager and he hung up the phone again so my husband said i aint calling no more so i said thats fine i will call so i call i get the same guy i tried to be nice and just ask for the manager and he told me what your husband told u to call know he cant handle a little attitude i was u know what ### u r so rude im just trying to make a car payment but it seems like u could handle my husband cuz u hung up so then he hangs up on me i called back i got this girl so ask please let me speak to the manager i got the same guy he was a little bit nicer and im just made a payment he finally passed me to his manager so he said but i dont know i just dont trust weslake financial services but this is the manager number [protected] the guy said that is the direct number so maybe more people will call and get there company srtaight!1

I have never had a car payment or anything other then a mortgage for about a year now and I'm regretting it now. Westlake is the most unprofessional, ignorant, idotic, company I have ever had to deal with I have my mortgage through HSBC who can be tough at times but they are nothing compared to Westlake Financial. I lost my job in June 09 the same month I brought my car which is financed through Westlake and scrapped up the money to pay for the first payment in July and informed them of my situation in regards to the following payment being made on time. We're now in September and they have been so direspectful and uncooperative I told them to come get the car just so I don't have to deal with them especially because this is my first time ever paying a car payment. One of their Collection Reps. even calle dme ridiculous for not being able to make my 2nd payment and losing my job when I explained to him that I held my job for 6 months before being let go unexpectedly he laughed and said "What are you kidding me 6 months why did you purchase the car if you didn't have a secure job?". I asked for a Supervisor and he just went on and on until I hung up then he had the nerves to call the number back that I called from which was a place of business that I just use the phone and harrassed the person who answered swearing to her that she sounded like me. I then spoke to another Rep. who wasn't as bad but refused to place in notation on my account that I would be making at least one payment by the end of the month because I just started a job and should be getting paid this week and again before the end of the month. I asked him for a Supervisor he claimed they we're in meetings but provided me with an extension upon request so for all those going through what I am or worst just hang in there in the end you will come out the winner they need your money more then you need their service.

I had same problem with you ... They sure have very bad service for customer. I wanted to speak other Rep but I keep ending up with same person.. My Representive talk very rude to me. Is there any department for service complaint?