WestJet Airlines

On January 1st, 2019 I was informed that my Mom had suffered a massive stroke. I booked a flight on WestJet from Toronto to Calgary and left 7:55 PM. The flight was number 809. When I went to the counter for my boarding pass I asked for a window or aisle seat and explained what was happening. She spoke with another agent and replied bring this stub to the boarding counter and we will do better. She gave me a physical hug and said how sorry she was; unfortunately, I do not have her name. When I got to the counter there was a boarding pass marked seat 1F… I did not know until I boarded where it was located as I was too overwhelmed with other thoughts. When I got on board, I actually asked the Flight Attendant and she said, absolutely, yes. I do not remember her name either but she was so incredibly lovely and funny! She had what I thought was a beautiful "posh" English accent and I complimented her on it and she replied "Oh, I don't think it's posh" and we chuckled. The crew were absolutely fabulous. So fabulous I told my husband I would write a letter to Westjet to compliment their choices of staff.

On January 5th my dear Mom died. I was with her at that time. Although this may seem irrelevant to Westjet I am including this because I think you will see towards the end its relevance. I stayed and washed her face, arms and legs and feet and we dressed her (with the help of her staff at her home) in her favourite outfit. We waited for the funeral home to pick her up for her final earthly journey and watched while they wrapped her in a clean white sheet and transferred her from her bed to a board. She was "locked" in place and then put in a green body bag. My sister and I put one of her comforters over her and she left. I phoned my husband in Toronto and asked him to please look for a return ticket for me sometime that evening. He booked me on the Flight leaving Calgary at 12:05 on the sixth of January. I had absolutely no idea what the cost of the ticket was… it did not matter… I was anxious to get home to my family. My sister and I stayed in my Mom's room and than we decided to go for a glass of wine and a bite to eat. My Mom and sister both live(d) in Okotoks so we had a couple of hours to spare. My sister phoned a taxi service who was to pick me up from the restaurant at 9:30 to take me to Calgary International. My sister and I shared one half litre of wine to toast my Mom's safe journey. The taxi picked me up at exactly 9:30. He asked me if I had been in Okotoks on vacation and I told him of my mom's death. He gave me his sincerest condolences and we chatted all the way to the airport. He is 26 years old and exceeded his kindness to me. He was having trouble with the transmission and kept apologizing to me… I said no need to apologize just get me to the airport on time; which he did… we had wee chuckle over it. I entered the airport and went to the Westjet counter for my boarding pass. I asked the counter clerk for a window or aisle seat and when he said they did not have any available I proceeded to tell him why… that because I was feeling grief I would so much like a seat where I could curl up in a ball and feel some personal space. So, he suggested that I take my boarding pass and as soon as the counter there opened to take it to them and explain my circumstances and to see if they could assist; which I did. She said leave your boarding pass with me and I will see what I can do. I did and she called me up about 10 minutes later and said nothing was available but sometimes people don't make it in time and she would still see if something became available. She told me she could not randomly change seats for me and I said "of course not, I wouldn't expect you to". I was placed in the middle seat in row 14 which was the emergency exit row so boarded at the very beginning. When I got in, I placed my coat and bag (purse) on the middle seat and proceeded to put my carry on in the above bin. I placed it in and put it in horizontally. Dana, the Flight Attendant was beside me and shouted to me "put it in the other way" first words, first meeting. She was rude and brisk and I noticed afterward that she was going around rearranging other top bins, however, she looked nary too pleased with having to do this. I seated myself in my assigned middle seat. About 3 minutes later (approximately) the gentleman in from of me in aisle 13 middle seat was exchanging his seat for a window seat with another passenger and I heard her say, I don't mind sitting in the middle. So… yes, I thought how strange. Dana walked by and I asked her how that happened when I know I was the first one at the boarding gate asking for a change and she raised her voice at me and said "I AM JUST A FLIGHT ATTENDANT AND I HAVE NO IDEA WHAT YOUR CONVERSATION WAS WITH THE AGENT". She was loud and obnoxious and if looks could have killed I too would have been dead like my Mom. So, was I getting defensive; yes, I was. I had been treated with compassion, dignity and respect on my trip on Flight 809 so, I guess, in retrospect, I had some expectation that I would be treated with dignity on this flight home. So, I explained, quickly, how I was feeling and she said "well, if you want to go around asking other passengers' to exchange seats, go for it." I would have thought that your customer motto would suggest that this is no way to speak with a passenger, none! Customer service and sales (which I can only assume Westjet would like you to continue using their airline) is paramount and instead of trying to deescalate the discussion she was totally and absolutely, in my opinion purposefully trying to escalate it. She said well at least you have more leg room and I said but that's not what I hoped for. In retrospect, I am certain that there would have been at least 10 people on board who would have traded their window/aisle seat for extended leg room. Previous to this she shouted at me to either put my coat on or put in under the seat. I have flown hundreds of times and used a jacket over me for a chilly plane and never once have I been told or spoken to in that manner. On my flight home on the 6th I saw many, many passengers with their jackets over them… the plane may be new but it was freezing and not one FA said a word. I diverted slightly. At some point Dana with another FA tagging along came over and said and I quote… "I don't like your ATTITUDE AND I WANT YOU OFF THIS PLANE". Honestly, I was SHOCKED and I replied something to the effect of "are you kidding, I'm not getting off, I am quite certain my husband paid good money for this ticket and she replied, "I will bet you are on bereavement fare" … I didn't even answer that. In any event I said "no, I need to get home to my family, my dear Mom died today and no, I'm not leaving." The passenger sitting beside me on the aisle said to me "my condolences" and "this is just beyond extreme". Dana (who did not like being called by her name for some reason said "WHEN YOU ARE ON "MY" PLANE I AM THE BOSS" and I replied I would have thought it was the pilot? And she replied "HE WILL DO WHATEVER I SAY', and she literally STORMED OFF … sort of like a soldier. I was truly shell-shocked by now, her superior (I think) came and said GET OFF THE PLANE OR WE WILL CALL THE POLICE" at which point I replied please call the police and than within 2 seconds I thought and said, "I am not keeping all these passengers seating her waiting to fly on the ground for something like this. I will leave for them". This may be "too much information" but when I got up to leave, I defecated; I was beyond humiliation with such rudeness and just outright bullying. I was afraid. I retrieved my carry-on… no assistance… and left. The superior at the front was stranding there. I don't believe anything was said between us. As I made my way out the airplane a man (Jean-Claude 17276) aggressively approached me and walked with me back to the boarding counter. I than said, now what…. Can I get on the next flight because I was told on my "non-flight" that were two seats left? He said they're sold… that was within two minutes of, I believe Dana, telling me two seats were available on the next flight at 1PM. It may not have been Dana it may have been another FA. So, I asked what was available and he said 1:30 tomorrow p.m. and I was, you're kidding me. I asked if Westjet would compensate me with hotel money and he replied, "we don't do that". He did not suggest a nearby hotel and offered zero assistance. He looked at me at this point, or it could have been earlier when he first escorted me out the "tunnel" "HAVE YOU BEEN DRINKING?" Once again, I was shocked…. Therefore, all of the previous information re my actual day. I was so stunned I answered yes, I've had one glass of wine…. In retrospect totally, none of his business. I assume now this was going to be their "story" as to why I was told to leave plane. No sorry, I was a mess grieving the loss of my Mom, not a drunk. Without prejudice, I know your staff will collude as that is human nature. I was really afraid at this point and I said "I'm going to call the police 911" and 17276 said I will call them. No thanks, I didn't say this to him, however, I am the one feeling in danger, I don't think you are. I phoned 911 and explained to the operator what was happening and she said are you in imminent physical danger and I replied no, and she said she would dispatch the officers to the counter number I gave her along with my description which I gave her. I believe they arrived within approximately 5 - 7 minutes. Within that time, I phoned my husband, in Guelph, Ontario to try to explain what was happening (he was in shock) and asked him to rebook me on another flight, preferably Air Canada. He called back and said he did not want to have to repay and he had checked Westjet schedule and said just rebook it through jean Claude 17276 so no extra monies would be involved. Sadly, I felt this was the best choice to expedite my trip home and so that is what I asked for. Oh, and by the way, before the police arrived, I went to the ladies' room to change my clothing because, in fear and degradation, I had soiled them. When the police officers arrived, they spoke with me and were truly apologetic that this had transpired especially after such an incredibly difficult day. They did also explain that there was nothing legally they could do it was now a civil situation between myself and Westjet. He spoke softly to me and just said "I will take you to where there is a close, close hotel next door and get you out of the boarding area." He twice extended his sympathy to me… when we first met and when we departed. He walked along side of me with his bike and brought me the exit where the hotel is. I asked him if was an OK place and not yucky and he said "I have personally stayed in this hotel and it is very nice" He went above and beyond and was so kind… his name is Sean. I crossed the street and was checked into the Delta by a lovely gentleman who showed me the way to the elevator in person. I had asked him for an early check out call and than when I got to the room (which was indeed as Sean had said quite nice) I decided I needed an hour's extra sleep so I called him back… lovely gentleman. When I was in my room, I called my husband and spoke with him for a short time. I had asked Jean Claude to give me the telephone number for customer service. The police officer also asked him for his number and last name. He declined to give his last name. I asked my husband if he agreed that I should call that number now and he said yes, I know it is such a difficult time but call now while the memories are there and fresh. So, I did. Both on the hotel land line and on my cell phone. No one replied and there was no Westjet message; Jean Claude gave the police officer the wrong number. I have retained the number the police wrote and if you would like this see it I have in on file. So, spoke with my husband again he said just call reservations which is what I did. I spoke on the phone to a lady by the name of Michelle, you could not ask for a customer service agent more suited to her position… she really should be in a more senior position. I asked her if she could assist with my complaint (she had now idea what it was about) assured me she could; and she went on to listen, very graciously, to my experience and extended her sincerest sympathy to me and apologized on behalf of Westjet for an experience that she said should have never happened. She was incredibly sincere and said she would send her notes to the Guest Support Team and would I prefer to hear from them by email or phone. I suggested by phone for the first discussion. She asked me how she wanted this bad experience to be resolved and I just said I haven't given it one thought at this juncture. I asked her to not have them call be tomorrow as I would be flying and she said she would note that. After that, I went to bed. The next day, January 6th I arrived at the check-in desk… I couldn't even be bothered at this point with my seat request…. I knew at this point it was a total and absolute waste of my time and patience. I did, however, say to him that I expected there would be a note on my file. I still kind of expected that after all I had experienced with WESTJET that a preferable seat just might, maybe be given to me. He read, which I know now was the "story" from the "non-flight" crew with their (without prejudice) colluded version and he gave me seat E row 30 very back of the bus. If I was in the mood I could have then, and still now, laughed out loud. Not only was he reading personal and confidential information about me which is clearly illegal and none of his business, I believe, he acted on it. As I write this, I am thinking how you have such class A staff and such class FAIL staff. This must be difficult as a totally customer service and safety related airline organization. In my very humble and personal opinion you will never be number one. I froze the entire way home and asked if they could up the heat… the FA said she has asked several times…. I just wore my winter coat the whole way instead. The service was fine. The flight was delayed though on departure. My husband picked me up at the airport and when we arrived home, he told me he had already spoken with a lady regarding accessing WESTJET's legal team and how to go about that. Her name is Lisa from the Guest Support Team; I did not speak with her personally my husband did. So, wondering if this was the last, I would hear from GST I decided to phone reservations again. Once again, last evening I spoke with a CSR by the name of Amanda who once again exemplified the role of customer service for your company and listened to me with open ears and the greatest of sympathy, compassion and gentleness. She, too, should be in a more senior position. I am still not sure if the phone conversation my husband had with Lisa was meant to be your last personal conversation all I can say is that Amanda noted she would ask for someone to call me within the next 48 hours and in the afternoon. Truly exemplary staff member.
As I close this document my question is, of course, how do you plan to compensate me for the incredibly horrible, terrible, degrading position that you put me in? Your lack of compassion and empathy as a company goes beyond that of anyone I have dealt with in the last week or ever. It saddens me to think that your motto is one of total customer satisfaction both in safety and crew. Clearly your crew on "non-flight" have no idea of their obligation to their paying and loyal customers. Clearly, they do not deserve their positions of providing this type of service. All of this could have easily been resolved by a FA, not Dana, who would have treated me with dignity, respect and kindness which most people try to do on a regular basis with anyone they meet. She is clearly not suited to her position as FA.

Respectfully,

Deborah Jones-Fabbri

ADDENDUM: On January 8th, Alias, Senior Specialist, Guest Services called me at approximately 2PM. He extended his sincerest apologies and listened, without interruption to my statement. He again apologized after I had finished reading my statement. I thought he said he would compensate me with the monies paid on Visa for my return flight and also give me 250 Westjet points. I told him Westjet points were unacceptable as I will never fly Westjet again. He asked me what I wanted and I told him I wanted $5, 000.00 in compensation and he said he could not do that. I asked if I "wanted" to proceed with legal action how would I do that? At this point, he said he would not discuss compensation further as I had said "absolutely" I would be taking legal action against Westjet. I said if I could not get some better compensation than points I "may" not I "would" seek legal action. I gave him my permission at this point to speak with my husband and now he was including compensation for my taxi fare from Okotoks (if I had known I would be leaving the next day my sister would have driven me… at the time I left Okotoks at 9:30PM on the 5th the weather and visibility was poor and I did not want my sister making the return trip alone.) He also told my husband Westjet would reimburse me for my hotel room at the Delta but they would NOT reimburse the monies for the return flight and would give me the 250 Westjet points that I had already said I did not want. As we are now uncertain as to the resolution of this conversation, I called him back to confirm what the compensation/resolution extended today would include as we are now uncertain. I left him my phone number again and graciously asked him to return my call for full confirmation. It is currently 5PM and I am waiting for his reply.

Again, respectfully, Deborah Jones-Fabbri

Last March we booked a direct return flight from Maui to Calgary Dec 11th.
We were bumped off the flight (after being led to believe the flight was cancelled) and re-booked on an overnight flight through Vancouver with a 7 hour layover. After returning home by changing to a direct flight a day early, since that was unacceptable,
we learned that the direct flight did indeed go, and we were bumped. They offered $150.00 flight credits as compensation, so we actually have to fly with them to receive our credit! We lost out on a full day in Maui, as well as a night in the condo which of course was paid for. So much for WestJet customer service.

My flight was delayed and I had to stay overnight. WestJet provided some expenses but not all. My credit card insurance provides for expenses for this kind of delay, subject to the air carrier providing a report.
WestJet is refusing to give me a report and wants me to provide my insurance details so that they can contact and deal with my insurer directly.
We are at a standoff - WestJet is asking for information that is personal to me, and is refusing to give me a flight delay report.
This is not the first time, I've had issues with WJ. Previously they denied me my one free bag which my credit card provided for, as they said I bought a basic ticket which did not allow a free bag. Later the airline apologized for their staff not knowing the policy. This just seems like a another blind dog teaching a blind dog how to do their job.

On our flight from Winnipeg to Palm Springs on December 13, 2018 on Westjet flight #1344, our son was listening to his iPad without earphones on quiet volume. The flight attendant passed by and told us that he had to put earphones on in order to listen/watch his iPad. We informed her that he has autism and has a sensory issue where he does not like to wear headphones. And that we would monitor the volume to keep it low. She then stated that if he did not wear headphones, he would have to shut it off then.

Thankfully he was ok watching his iPad with no volume for the duration of the flight. Also, there was a dog barking inboard that everyone could hear in the cabin. Our son's iPad volume did not compare to the dog barking. That dog was allowed to bark freely, with no care to how it bothered others, or how it could have provoked allergies for others with dog allergies. We were not informed of an animal being in cabin either, a big oversight in a world where severe allergies are predominant (we do not have anaphylactic reactions to dogs but do have an allergy sensitivity to them). It felt like the dog had more rights than our autistic son.

What the flight attendant showed us is that she has no idea of the sensory issues children with autism face, or the restrictions they have on how they are able to cope and what they need to cope with all the sensory overload that goes into flying. She did not seem to understand, nor did she have compassion on our plight. As autism rates continue on the rise, it would be in your best interest to become educated.

Robert Suderman
[protected]

Tried to upgrade our seats for flight out of vegas tomorrow dec 28-18. Price in usa dollars is extremely high. Military family. Would like to be contacted to resolve. Tried to call in, asked for supervisor and told no one is there. Unacceptable that there is no supervisor to speak to when you call in to a contact centre. We don't have issue paying but the amount is extreme.

Hello, I am not one to complain but I really feel that I should tell you about my last travel experience with you. The reason for the delay in writing is because of an illness that hospitalised me in Mexico and has taken me a while to recover. I'm sending this probably because of my situation when returning to Victoria, otherwise I may have been upset with WestJet but may not have lodged this complaint. The story goes like this:-
We had two premium class return tickets YYJ /MC.
Our premium class tickets allowed us a good seat choice, Victoria/Vancouver no upgrades, which we were perfectly aware of having flown many times from YYJ. Our layover in Vancouver was around five hours and we were happy to relax and have a nice meal to pass the evening in the premium lounge. I actually took photos of the stained carpets and upholstery but not sure at this point if I can send them through this website. The food was equal to a low level cafe. I am struggling to find a suitable word without saying slop shop! Needless to say we didnt eat!... Believe it or not this is not the reason I'm spending some of my valuable time typing this. It gets worse. The affiliated airline Aeromexico flight was a red eye and I didn't realise that meant vertually no service.
Our return flight was more comfortable and we slept most of the way back to YVR. We had a few hours before our connecting flight and went to the premium lounge. I was in a wheelchair and dealing with a bit of pain so not very comfortable. We were told that our tickets didn't allow us into the lounge! My husband wheeled me over to the WestJet service counter and we check with the representative there and told the same thing.
We can't find any info. on the WestJet website that says premium ticket benefits don't include YVR. We booked our flights through a WestJet representative over the phone. He was extremely efficient and polite, so we have no personal complaint with him. We do feel though that when paying for seat upgrades that normally include lounge benefits the customer should be told that it's not available at that location.
Because of our premium experience I doubt very much we will upgrade our seats again and I feel you should know about this experience. The wheelchair we were given to use could do with being improved too.
Marion Aberdein ( ID [protected])

Traveled with WestJet from Kelowna, to Calgary, to JFK, then with Delta to Cleveland. As we disembarked at JFK we went to the WestJet agent at the arrival gate to inquire about our luggage (2 suitcases) as we had a connecting flight with Delta airlines to Cleveland. We were told by the agent who looked at our baggage bar code tags (unfortunately didn't get her name!) that it was a partner airline and that bags would be automatically forwarded on. Ten minutes later and uneasy we returned to make sure this was the case. She then checked my husbands boarding pass and also got info verified with a coworker telling us again; no problems, all baggage will be forwarded on, proceed to your next gate.
When we arrived in Cleveland NO BAGS. We went directly to the Delta office and spoke with Laura who had nothing on record. She noted it and said they will deliver bags to hotel when they received them. We also got a voice message from WJ agent that bags were left on the carasol and that they took them and had locked in their office. We couldn't call back as the office was now closed (only open 2-6:30 pm) . The following day (Thursday, dec.6) we were told regardless of what the agent(s) told us it was OUR FAULT and also that they couldn't find the bags. We were now in zero degree weather with no winter clothes and had used the entire US cell plan purchased to carry us over our time in the states. Friday, after calling again they still hadn't found the bags. By Saturday after wearing our friends clothing, I opted out of an already booked event and went out shopping for warm and clean set of clothes. Late Saturday afternoon we were told bags had been located and were turned over to Delta. Sat night: NO BAGS nor did Delta have anything on record saying they got bags. Finally Sunday morning Delta advised my husband bags were found and we eventually received at 10:30 pm. One of the suitcases sustained a broken extendable handle on this fiasco. We then flew homeward at 5 am, 6 1/2 hrs later.

We flew in from a flight in Australia at 6am. We have a connecting flight in LAX, but the westjet baggage drop doesn't work at the international terminal. All the ones for other airlines work. We had to claim our bags and come to Terminal 2 to drop them off. Nobody has any idea what time this counter opens. We've been waiting since 7am and it's now 9am. The lineup is building and being rearranged by airport staff, but still no sight of any westjet staff. It's Dec 6, 2018. This is very bad service and very annoying. There should be a sign with opening hours at the very least. The best of course, is to get the baggage check machines working in the international terminal and failing that, staff this counter. Very poor service. I'm tired and very grumpy and this is most unhelpful service, or should I say, non-service. My email is [protected]@gmail.com.
Judy Liu

Flight 23 Gatwick to Vancouver boarding time 10:15 AM, seat 15K.
Paid for ham cheese croissant, packaged, served from the flight attendant's cart. When carton lifted to open a small black wiggly worm appeared on my table. I sqashed it. It was not available to tell attendant nor to show.
Date 26 Oct 2018. Did not report earlier due to severe cough and cold symptoms.

I noticed the flight attendant, pictured below, making awful faces during the French part of the safety demonstration. During the flight I had the opportunity to ask her why she was making faces like she was disgusted. She replied to me that she "hated doing the French part of the demonstration"
As a third generation French Canadian, I find this attitude inappropriate and highly offensive. I told this young lady that maybe flight attendant wasn't her calling. At this same time, the gentleman sitting across the isle from me touched her shoulder to get her attention. She told him it was VERY inappropriate to touch her and she stormed off. Although I wasn't traveling with this gentleman, I have gotten to know him as we are often on the same flights. I have always found him to be polite and considerate of the flight crew and the other guests. (Often helping less able bodied people with their luggage etc)

This flight attendant ignored both of us for the rest of the flight and when we both tried to order drinks from the male flight attendant, we were informed that he was not able to serve us due to inappropriate touching of the other flight attendant.
I can tell you that there was NOTHING inappropriate except the attitude of this young lady and furthermore I wasn't the one who touched her, I wasn't flying with the gentleman that did and I am still appalled by this flight attendants actions and attitude.
I don't normally take pictures of people but found it necessary to be able to identify her.
As I am currently booked through to the end of the year, I can honestly say I hope I don't have to endure this person again working on any Westjet flight but if I do I will have to look at different flight options for the future.

I would like to submit formal complaint to westjet management regarding my concern for refund before I submit this to regulatory body. Initially my luggage got delayed and it was advised that if we will pick ourself when it will arrive instead of that to deliver to our address we will get that early possible and also we will get $100 for that. We opted for that and assumed that we will not only get that immediately and also can pay for charges for taxi to and from airport from those $100 reimbursement. But when we arrived there to collect they refused to pay $100 and mentioned that its only westjet credit and is valid for one year. Its of no use as we donot think we will ever prefer to fly with westjet again.

Then baggage got delayed for more than 2 days. It was advised that whatever we will spend we will get reimbursed if you check the call history we were informed after 48 hours to pick bag from airport but then they mentioned that there is max limit of $250 even after 48 hours. Now its been more than 2 months I have not got my card yet and every time its one excuse or other.

After purchasing and paying (airfare/seats Ticket [removed]) on Apr 7th for my Oct trip to Myrtle Beach, I was surprised that my party of three were bumped to the back of the plane even though we had paid for our seats. I was also surprised to have to pay $84 USD for my bags on my return trip. My brother Ken [replaced] called Westjet and they informed him that the baggage policy had changed Oct 1st, but since we booked in April, they decided in good faith to refund him for his seat selection costs and full baggage fees for the return flight. I think this is excellent customer service and I wish to receive the same compensation.

Thanking you in advance,

Peter [replaced] (WS544594750)
[removed]

[protected]

my flight was canceled because the pilot had maxed his flight hours ..shift. west jets actions caused my self and I am sure all the passengers. monetary loose. I was unable to be at work I lost a days pay, also had to pay an extra days parking at the Vancouver airport. west jets should compensate this looses. even though we all were given hotel rooms for the night. west jet should have changed the crew an continued the flight.

We were in the bus going to the plane we had to wait at least 40 minutes all the doors closed and Under the sun….the local representative of Westjet in sxm...told us ere going back to the terminal because the plane has a technical problem...after an one hour and a half they told us to wait until tonight we will depart around 10 pm...i live in sxm ...i took a taxi and I went back home…I.had a lunch and around 6 PM I got a message saying that we will leave next day at 6 pm….disappointed i had a meeting monday for a new house….Next day I showed up at the airport around 4 pm to check in again...and finally we left at 7 pm...to reach Toronto at midnight..Westjet representative offered us an hotel ( Radisson)...I was so exhausted and i had to carry my 2 huges suitcases plus a carry on….Im 66 years old and was not able to take the Shuttle to go to the Radisson hotel...i decided to stay at the hotel at the airport. Sheraton hotel...it cost me 381.94 cdn...my next flight to yul was at 05h50 flight 3514...when I reach Yul i had to tacke a taxi...because my family was not able to come to pick me up...and I had to postpone my apointment with my contractor….
During the flight we had no food...im in business class...because of 1 toilet not functionning ...during all the flight we had all the people in our face going to the toilet...very disturbing…..October ….i was planning to flu back to sxm on american Airlines...but finally I booked again with westjet October 14th...
i expect Something from you…..thanks for my understanding...DENISE PEGLION GIROUX

On October 15, 2018 I took a flight from Montreal to Los Angeles with a 1.5 hour layover in Toronto. My first trip with WestJet and by far the absolute worst and filthiest experience I have ever had. Flight 1 Montreal to Toronto, the overhead bins were full and my bag had to be door checked, the flight left late and someone took my seat and was argumentative about moving. Flight 2 Toronto to Los Angles, my flight arrived late in Toronto and I waited a long time to get my bag. By the time I landed in Toronto my connecting flight had begun to board, I still had to go across the airport and through customs with no time to eat. I made ht though as the last passenger to board only to find myself on a filthy plane that was departing late again. By this time I had not eaten in over 10 hours and hoped to order food on the plane, but this 4.5 hour flight carried no food, only chips and snacks. During the flight I became physically ill because I had not eaten. The smell on the plane only heightened my irritation, only to arrive at my destination almost 20 minutes late again. This is a hands down "do not fly again".

On October 9th 2018 my husband Danielle say gay and I Wendy say okay we're traveling from Penticton to Calgary Calgary to Ottawa reservation code m m d e p o f the flight from Penticton was w s3280 we were supposed to depart at 1515 p.m. from Penticton BC to arrive in Calgary at 1721 but that didn't happen they called us to go through security early because they're x-ray machines were broken they had to search everybody's bags manually which took a while I got notification from WestJet on my phone saying that the flight was delayed we were not going to board until 1540 short time after that I got another message saying that 1555 which means from Calgary to Ottawa we arrived at 5 minutes to 7 yes we missed our connecting flight so we had to stay overnight cuz they had no other flights they said it was no other flights until the morning they wouldn't put us up in a hotel and end up costing us $223 to stay at the hotel plus because we didn't make it home the next day my husband lost a whole day of wages cuz he was to be at work for 7 in the morning and again that didn't happen either so we were supposed to leave Calgary at 9:30 in the morning that didn't happen we got on the plane at 9:30 in the morning for them to push us out onto the tarmac then the captain came on and said the plane is broken those were his words he said they had to take a piece off of another plane to put them on our plane it should only take approximately a half an hour we all set on the plane waited the captain came back on saying that we all had to leave the plane go to the other end of the airport to get a new plane we did that was at 11 we were not going to board our new plane until noon at 12:15 we all got on the plane that he came home my problem is the fact that WestJet wouldn't put us up wouldn't give us any money towards our hotel that was not our fault that was WestJet so we had to take money out of our bank account so we can stay in a hotel because it ended up we were 18 or so hours in the airport if you add on till noon is probably over 20 hours I was not sitting for medical reasons and those chairs in the airport for 20 hours I'm sorry it couldn't be done plus my husband lost a whole day of wages 100% unacceptable I would like to know how WestJet is going to fix this I would like somebody to contact me back they can reach me at [protected] and again my name is Wendy Seguin. Thank you

I have had a terrible experience with RBC. After hours of calling RBC to try to resolve this issue, it has gotten no where. The issue is as follows:

1. On July 16, 2018, I went to an RBC branch (8th street and Goodwin in Saskatoon, SK) to apply for a WestJet RBC world elite Mastercard. I was approved in the Branch and told it would be mailed to my address shortly. I waited a few weeks and wondered where it was. I called and they suggested waiting a little longer. I called again a week later and they issued a new card, suggesting I pick it up at the 8th street and goodwin branch to guarantee it does not get lost.
2. Two weeks past and no call from RBC and no card had arrived at the branch. They suggested I wait one more week. I called back a week later to find the card still was not there. I explained that I really needed this card as I had been waiting on it since July and had ordered it specifically for a flight on November 11th. My partner and I are going to a wedding in British Columbia and wanted to use the welcome WestJet dollars and companion flight. RBC was aware that I wanted the card ASAP for this purpose and said it wouldn't be a problem when it arrived.
3. After all of this, I told RBC that my flights were going up on a daily basis so they priority rushed it to the 1st Ave branch in Saskatoon, SK. I am currently out of town for work and asked what the most efficient way would be to get this card. They said because of my circumstances, if I gave permission, my partner would be able to pick up this card for me if he brought proof of ID and the proof of the same address. I thought great, this is the quickest way to get the card then.
4. A few days later the card arrived and my partner, Levi Thoner went to the branch to pick it up. After waiting for a half hour, RBC refused to give the card to him.
5. I called RBC and they said they could cancel this card and send a different one out or I could come pick it up myself. I would not have obviously ordered to the Saskatoon branch if they would have said my partner could not pick it up.
6. Since we really needed to get these flights booked and had been waiting literal months to book it, I left work early and drove three hours on Friday to get this card.
7. Finally, we had the card and went to book flights. We phoned WestJet to do so, to find out we needed to wait six weeks to have the welcome dollars and companion flight available to us. WestJet told me to phone rbc.
8. Phoned RBC and they said they can't do anything and to phone WestJet.
9. WestJet says they have nothing to do with this and it is RBC that can change this.
10. RBC Told me this is a WestJet issue.
11. I called WestJet again and had an interaction with a lady this was very rude. She said, it is all computer automated and no one will help me.
12. I asked if I could talk to a supervisor and she said yes and put me on hold.
13. There was no supervisor available. I asked if I could make an appointment to be contacted tomorrow as I had made an appointment for the call I was currently on. She said WestJet doesn't take phone call appointments, even though I was in a phone call I had made an appointment for.
14. She said call back another time and stay on hold and ask someone to talk to a super visor another time.
15. I don't understand how there is no way to have this issued and it is only "computer automated". This card has been useless for the purpose I purchased it for. I am now going to miss a wedding in British Columbia because this card took three months to arrive and when it arrived I couldn't even use the companion flight or welcome dollars because it would cost my partner and I $2000 in total just to go to BC, which is insane.

I booked flights for me and my wife in early December to see my mother in England who has terminal cancer in the brain and lungs.
At no point on the phone was I notified of paying for checked luggage.
I found this out several days later and called to cancel. Get refund and book alternate cheaper air line.
Eventually I got to spoke to Elias employee code 25999. Told him of the circumstances and of the lack of information from the booking advisor.
I was offered a credit less cancellation fees.
Once again I pointed out the circumstances and the call must have been taped so review that.
This time he said the call will be reviewed in 7 to 10 days and at best I would still only get a credit,
I think this is appalling. I'm under a lot of stress. All I want to do is get a refund so I can go see my dying mother.
I'll have numerous expenses in England and I simply can't afford the $30 plus tax per bag each way so about $140 total return .
My reservation numbers are Fiqkzm and embooh
This really has sickened me as to how such a company can have zero human empathy.

On Aug 21st I flew to Toronto via Cranbrook
WestJet Flight 3042
Aug 21-Confirmation #FIIVCR
WestJet Flight 670
Cranbrook YXC
11:40 AM
Toronto YYZ

On the Calgary flight to Toronto, I sat in the row just behind 1st class
The Steward was most concerned about 1st class service & failed to pay attention to the rows just after 1st class.
When trying to use the facility, the Steward told customers to stand back after the last 1st Class row to wait for their turn
I did not have any dinner and was trying to get his attention to order off the menu
When I finally did he was polite but seemed rushed
My chicken Wrap finally arrived. It was soggy with wilted old lettuce. When I tried to get the stewards attention I was ignored. I was hungry and picked through the unpleasant wrap and ate what I could. I never was able to return the wrap or get a refund.

Sept 3rd was my return flight

On my flight home, my seat was again behind 1st Class. When wanting to use the facility I remembered to stand back after 1st class row to wait my turn. I noticed that there was a 1st class customer waiting her turn before me.
When the stewardess came forward 4 rows from the back area, she looked at me and very rudely said from a distance "WHAT DO YOU WANT" I was shocked, felt centred out and uncomfortable by her Rude remark. I was very politely standing still, out of the way and just waiting my turn. Her second remark when I didn't respond to the 1st was "there is someone before you" I don't recall stewardess name, but her Rude, unfriendly manner made for an very unpleasant flight.
When I had my turn and I was returning back to my seat, I waited for the opportunity to tell the stewardess, quietly and politely so not to make a scene like she did. I told her that she was Very Rude, unfriendly (no courtesy smile) unpleasant, she responded with "I'm sorry you feel that way"
My reason for travel was to attend a celebration of life of a dear friend that passed last Aug.
I tried to brush off this unpleasant and unnecessary experience, bad food & rude unpleasant stewardess, during my trip to Toronto but this still bothers me and should be resolved with compensation request for a Refund, and Food voucher

regards
Deborah Zamara
6047 Lang Rd, Wardner
BC, V0B 2J0
[protected]@gmail.com

So on October 9th my husband and I we're supposed to be we were supposed to be flying from Penticton BC to Calgary Alberta our flight was supposed to leave at 3:15 I got notification that it was till 3:40 I got another notification saying it was to 3:55 meanwhile the scanner X-ray machine for luggage was broken in Penticton so they had to scan everybody's luggage by hand or go through by and which took a while cuz it was a full flight which means we missed our connecting flights we left late so we missed our connecting flight to Ottawa which was supposed to leave at 6:15 p.m. we never arrive till Calgary until 5 to 7 p.m. so we went to the service desk for WestJet and they told us we're sorry but we have no more flights flying. Oh well then next available flight is 9:30 in the morning we asked them if they would put us up or do we have to sit in the in the chairs at the airport and they said well we don't put people up yes you'll have to sit in the chairs or with your own money and get a hotel room we were not happy so we are going from 7 at night till 9:30 more so that's what 14 and a half hours that we would have to sit in those chairs in the airport that wasn't happening on a few medical problems and no it was not going to happen so we end up having to use our own money to book a hotel because we missed our connecting flight we were getting a home till 9:30 the next morning which means my husband lost a full day of wages no we're really not happy we get we're supposed to get on our flight at 9:30 we get out on 9 930 flight they push us out onto the tarmac the captain comes on saying sorry the planes broken they're going to Toys back in with to get another piece from another plane and put into this plane shouldn't take long we all stay in the plane we wait finally comes back on and says well that didn't work not everybody has to get off the plane we have to walk to the other end of the airport get on new flight but now they're not born us now until noon so there is a a two and a half hour delay again I understand the plane was broken but like seriously so now we've been at the airport from 7 p.m. the previous date until we're still at noon still in the airport we haven't been on the aircraft yet so that's what 12 17 almost 18 hours that is not acceptable they never accommodated us with a room no food no nothing there you go back to lunch yet I'm not happy with WestJet right now I really like it if somebody could contact me back and talk to me about this cuz I'm really not happy especially with my husband losing a day of Wages that's just totally unacceptable. My name is Wendy Seguin my number is [protected]. I'm looking forward to someone contacting me. Thank you