Wells Fargo
reviews and complaints

I am a veteran of the usaf and have been tring to get a job with wells fargo for 9 months now. I have applied for 30 something jobs and have been turned down for every one of them. I have only recieved one interview for a personal banker job but I was denied. Their recruiting practices are unethical, because they call you on the phone, give you an interview and never call you back. They pay a person over 50, 000 dollars a year to conduct interviews that the managers have no say in who works for them. The recruiters or human relations as they call it, never call you back and frankly I do not think this company hires veterans. I have been told I do not qualify, but when my friends apply, they go to training the next month. I have 10 years of managerial experience and I was told "you are not good enough". But old joe off the streets who worked at mcdonalds gets a job. Wells fargo's recruitment procedures are phony, because you do not have to have any experience to be trained. What better individuals to train then military veterans. Then their managers can not even fire people who mess up, they have to go through an ethics hotline to complain on an employee who shows up to work late two weeks in a row and still does not get fired. Some ethics. Why are there managers? This company has it all backwards. They protect employees who mess up and they do not hire veterans.

Wells Fargo charged me a service fee of $10.00 which overdrew my account by $9.19. I made a check deposit of over $5, 000 on a Friday which was to clear the following Tuesday due to the holiday weekend. when Tuesday came i was informed that my account was closed on the Friday that i made my deposit. i asked well where is my check and wells Fargo told me it will be in the mail within 15 days. wells Fargo made it seem like whatever they say goes and there is nothing u can do about it. If my account was closed when i made the deposit why did the bank teller accept my check? They claim that the bank teller would not have been able to see that the account was closed but she was able to deposit it into my account tho? something isn't right. they have a flawed system that could potentially cause someone to go into a branch and be angry with a member that had nothing to do with this type of issue. i have been very calm about dealing with this issue due to being a high risk pregnant person. i don't want to wait 15 days for my money. they need to cut me a check NOW. no more wells Fargo for me.

I was at a wells fargo drive-thru atm counter and wanted to deposit $1000 and a check. The atm said, I could deposit checks and cash together, and it doesn't require an envelope. I inserted my atm card, pressed the pin and selected the option "deposit". Then, it opened the deposit slot and I inserted the check along with ten $100 bills. It started analyzing the bills and counted till $400 and then said, it couldn't accept the check as well as the remaining bills and started returning them. It was not in any order that it returned. I got the check first. Then a few hundreds. I grabbed them and took it out. Since it was not arranged in the same way as I had inserted, a $100 bill flew away (Not to mention it was very windy this evening). I couldn't get out of my car immediately, since I was parked close to the atm. I kept an eye on the bil that was lying on the road and waited for the card to be returned. It had few more bills to spit out. Then, it showed a screen asking me what to do. I said, "return card". While looking at the atm screen, I had lost sight of my $100 bill. I took the atm card from the slot and parked the car a few feet ahead. Got out of the car and looked on the road and also on the sides. I couldn't find it at all. I don't know if they have a camera monitoring the activities, which can find my bill. I will never ever try depositing cash/check at a drive through. I lost $100 just because of wells fargo's envelope-free atm. Who is to be blamed for my loss? I am sure it is the atm. : (

I have a 30-year mortgage at 5.75% with Wells Fargo on a condo . This company had solicited me many times in past on refinancing, at the expense of high fees ( around $4000). Now that there is HARP program just launched in Feb, 2012. I called them in inquire today (2/15/2012). I was informed the following (30 year loan): If this is a house, the rate would be 4.62%. For a condo, the rate is 4.65%. For an investment condo, the rate is 5%. Since I just moved out, this condo will be treated as investment and hence I need to pay 5%. When challenged on why such high rate even for primary homes, I was told there is not enough equity. How absurd! The WHOLE point of the Home Affordable Refinance Program (HARP) program is for people who, of no fault of their own, own more in mortgage than their property is worth due to market decline. What is the point in refinancing if the terms are so much worse than the market rate (less than 4%) for everyone else? In addition, I am refinancing with the SAME company. If I am not a high risk (actually a good customer for the past 5 years) currently at higher rate paying more, why would I become a high risk at lower rate paying less? Why would I become such a risk so that they need to jack up the rate to 'protect' themselves! I think Wells Fargo is just out there to get the customers, left and right! Period!

Wells Fargo dealer services have the worst customer service EVER! they also claimed that they were going to repossess my car for 2 MONTHS behind! and i was calling to make a payment so that i was only one month behind and then make that payment 2 weeks late and they will not work work with you! Michelle (my "account rep") even had the audacity to say that i needed to pay the 2 months and that i am LUCKY that she doesn't also charge me the payment that is coming up! I WAS IN SHOCK! i said are you threatening me to charge me a payment that isn't even due yet! NEVER AGAIN will i ever except or even attempt to get a loan through well fargo! at the beginning they were OK with me being one month behind or so now my online account gets blocked so i HAVE TO call them and speak to them and they also make me send the payment via money gram which is another expense! no matter how much i say that the economy is tough and times are hard they don't give a CRAP! she straight said to me i need this much for you either u pay or i send the repossession! I am soooo stressed and frustrated with dealing with Wells Fargo! they are ghetto and rude and make you feel like u are the ### on the bottom of their shoes! THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH! HARASSMENT! my loan with honda financial is NOTHING like this! they work with me ALLLL the time and give me chances to pay my bill all the time! they have never threatened repossession on me EVER and i have been with them longer than wells fargo! the rep michelle treated me so poorly i felt very little! again never ever get a loan through them. maybe their company will go down the drain! AND i have heard the banks are even worse!

WF robbed my account! i check my acct. daily using online banking.. Tues Feb 7th i checked my account and there was 950.00 . The next morning I go to take 20.00 and see that my acct. balance is now -91.00. I have no clue what the heck just happened, So I go online banking using my phone and i see there is a 1000.00 deduction with nothing other than a claim # returned item.. No explanation, no images, no check numbers ... So I call WF thinking someone hacked my acct. The WF rep was very nice but put my on hold for a very long time since now they were researching this thing for a very long time. They were stumped, transferred me to another dept.. nothing! they said since it was so early since the charge they don't have all the info and images yet.. i should be getting something in the mail that explains this whole transaction.. it's funny how they can just deduct 1000.00 out of an account without and explanation! so then i go to a branch to talk to a real person, they even have trouble trying to get an explanation, , after 30 minutes of making calls and digging, (only numbers they have, not available to public), , finally they get in touch with the claims dept. who were very nasty. They had explained to the WF teller/ rep that back in JUNE 27, 2011 we deposited a check into the acct. and it cleared just like any other check, , , , someone then had made a claim against this check (i guess the person who wrote the check) saying it was falsely endorsed or some -BADWORD-.. meanwhile this check cleared and posted to the acct... Now it's February of 2012, I was never notified that there was a claim against this check, if i was aware that this claim was being reviewed i would have been prepared for this large deduction.. There was NO COMMUNICATION WHAT SO EVER! The claims -BADWORD- from WF said they have up to 3 years to submit a claim against a check... HOW CAN WF DO THIS WITHOUT NOTIFYING THEIR CUSTOMER? So no I have 4 checks bouncing, and i see WF is adding all the insufficient funds charges, , /. I am a blue colar working mom, i live paycheck to paycheck, , i barely got by getting to work on the fumes in my gastank because i had no money for 3 days! That bank can rot in hell, i'm not giving them a dime and i'm on a mission to let everyone know how they treat their customers!

I went to Wells Fargo to cash a check that my sister gave me. My sister has an account with them, I don't. After standing in line and finally getting to the counter, the teller tells me that she cannot cash the check and that I would have to see someone in the office on the side to get my fingerprint stamped on the check. Then I would have to get back in line to get to the teller's counter again. What a bunch of crap! Why would these jerks not have the ink stamp pad at the counter with the tellers to avoid wasting time. There were two people already sitting and waiting to see someone in the office. I took the check to my State Employees Credit Union, deposited the check and the money was immediately available. Wells Fargo should take a lesson and learn. Obviously they don't care about customer loyalty because my sister is definitely moving her business to another bank. After reading all the bad reviews on-line about Wells Fargo, I will never, ever consider doing business with this bank . Shame on you Wells Fargo!

Wells Fargo promised to resolve an account dispute and then sent a bill even after payment was submitted pursuant to the agreement. When i called to complain, I treated very poorly by a supervisor (Chad) who was simply rude... called me a liar and said that his records were accurate and I could prove nothing. He said he could resolve the account as he wished and I would just have to accept his judgement. He had a "care less" attitude and acted as if I were a deadbeat. Extemely unprofessional, disagreeable. Reflects very poorly on the company, I am closing the account and will never refer anyone to wells Fargo, ever.

Update on this bank giving out personal information. My daughter and I went to the wells Fargo bank in the winter garden village. We went in the bank and waited for the lady that had our personal information . As we went in we were greeted by the bank manager Tracy we told her why we were there and she said as soon as the lady Lisa arrived she would take care of it . Well we sat down and was waiting just a few minutes then Lisa walks in . Tracy the manager says to her your the Lisa we are waiting for . Lisa tells Tracy yes I have all of their personal information . She hands Tracy the papers Tracy looks at them and hands them to us and says I don't need these anymore. All she needed was the date. Tracy takes Lisa into her office and leaves us setting in the waiting area we sat there a good 30 minutes while Tracy talks to Lisa . Tracy the bank manager never says another word to us . She comes out of her office only too help another customer . We sat there another 10 minutes waiting and finally I get up and walk over to Tracy and tell her we will be getting a lawyer and Tracy says to me why I know Lisa she's a customer of wells Fargo bank . I began too tell her you gave this Lisa all of not only my daughters information but also all of my personal information was on the papers too . And come too find out Lisa had our information for months . Tracy the branch manager of the wells Fargo bank at the winter garden village basically just blew us off as if we were nothing. I need help as too what or who can help me with this .

I had a mortgage with Wells Fargo which I refinanced with another lender in order to secure a much lower mortgage rate. Wells Fargo owes me over $5000 in escrow funds. The Wells Fargo note was paid off a month ago and I still haven't received the escrow funds owed to me. Whenever I call I get a different story. Funny how when I have their money they charge me interest and if I am late in paying they can take my house, but if they are sitting on my money, they pay no interest and are in no hurry to return it. I would strongly suggest staying away from Wells Fargo for a mortgage- they may be a large bank but they act like small time thieves!

I am a single, working, bachelors educated, mother of three boys. In May 2011 I was diagnosed with Stage 3 cancer. I underwent chemotherapy, radiation, and multiple surgeries from May 2011-October 2011. During this time I was in constant contact with my bill collectors including Wells Fargo Home Mortgage. I was able to pay my mortgage through September. By October, my funds had depleted and I was not working full time. Wells Fargo had a solution for me. This was a program for ill clients which allowed the client to pay a reduced mortgage payment for three months. Then my situation would be reevaluated at the end of the 90 period. As long as I was prompt in making the reduced payments, I would have nothing to worry about. My father, who was taking care of me during that time, who was a banker for 40 years and well versed in home loans, spoke with the representative from Wells Fargo who assured him this was the best program. My father also asked what happened to the portion of the mortgage not paid during the 90 day period. The rep told my father it would be tacked on to the back of the loan. So, I complied with the agreement. I made my three modified payments, at the end of the 90 days, Wells Fargo calls me to tell me that my loan is in forbearance, is now four months delinquent, and I have 30 days to pay the balance ($4, 500) or my home will go into foreclosure. They also informed me that during this time they reported me to the credit bureau as delinquent for 4 consecutive months. Until I became ill and during the first five months of my illness, I was NEVER late on my mortgage! My credit was great! Now my credit is destroyed and my children and I are in jeopardy of losing our home! I am just now getting back on my feet after defeating cancer. I am now back to work full time and fully capable of making my mortgage payments! I was told that after this 90 day period I could go back to making my regular payment. Now, Wells Fargo has told me they will short sale my home because there is no way they will refinance me because their loan department would have to be "###ed" to loan someone in my situation money. I have this 20 minute conversation recorded. They also told me that they do not give full disclosure to clients in my situation, because the client would be less likely to sign the agreement. This is also recorded. Has anyone been through this same or similar situation? What can I do?

Been a customer of Wells Fargo Financial since 2000, never missed a payment, always paid at least 10% more than minimum on any loans accounts with them. Then a few months ago I lost my job due to corporate downsizing and even though I had unemployment insurance with them and perfect payment history they still sent their collections department after me withing 5 days of missing a payment. The first guy I talked to called me a deadbeat and started quoting my personal financial data off my credit file in an attempt to intimidate me, - I asked him for his name and he hung up. They use a calling computer that puts you on hold when you answer the phone, the operators they use (if you wait long enough on hold) to call you are ignorant, call you names and refuse to identify themselves. They would call 6 times a day and when I asked to speak to a manager, they hang up... You can not call them, just end up on hold or the same person in Customer Service who can not help. After closer review of my account, as a result of the harassment, I found out that they were charging me more interest than agreed, double billed my insurance premiums and changed the minimum payments to reflect the higher payments I was making. So much for trusting a bank. Complaints filed with BBB, Ministry of Consumer Affairs, Police Department and retained a Lawyer to go after them for Harassment, Invasion of privacy and Fraud. I wonder how many of us are here in Canada that have been victimized?

January 25, 2012
To: John.G.Stumpf and Tom Mc Cullough
From: Laverne Hardison (Loyal Customer)

My name is Laverne Hardison I am sending this letter because, as of last week I was informed that my car was going to be taken from me by Wells Fargo Finance. I found that very hard to understand because I never asked for them to give me anything, I asked for a reaffirmation after losing my job back in December of 2010. I filled a Chapter 13 some years after taken ill. Over the last ten years I am still fighting for my health and that is the reason for filing for bankruptcy, the hospital bills just got out of hand and the bad part is that me and my husband both had insurance and the bills were still too much. I was able to make the bankruptcy payment for a year and a half after losing my job. I was paying $950.00 into the Chapter 13 but the payments became too much for me. In the Chapter 13 I would have only had to pay back a little under $3000.00, but now I would have to pay back almost $7000.00. I had to take the Chapter 13 and turn it into a Chapter 7. After talking to the Attorney I was informed to call Wells Fargo to ask for a reaffirmation, I was told “no” by the person on the other end because I should have paid the car of in August or September of last year and because of that they were not going to give me a reaffirmation and they would be coming to pick the car up.
As a customer I have a car loan and a mortgage with your company and I feel that I am getting a bad deal for the second time. When I did the car loan the guy that I signed the paper work with was not honest with me and my husband. I was supposed to be the first person on the loan and my husband was the co-signer, however, that was not the case. Also the interest was not what we agreed on. And I blame myself for not reading the paper work before I signed it. Wells Fargo is the company that made me understands that I need to always read the loan and if I don’t understand something ask question.
At this point I am hoping that someone at Wells Fargo will help me to keep my car. I think I have paid for the car well over what I should have. But I am still willing to pay the amount that is remaining because I really work to be a person of my word. I am asking for someone to either allow me to pay the amount that is owed or just send me the title because I have paid for the car even after being lied to by a Well Fargo employee. All I can do is just ask and pray what you all say about social responsibility is true. If you take my car after I have just started my own business back in October of last year you are not going to help with my quality of life. If my car is taken I will not be able to continue with my business because I do craft show all over the state of Illinois. My car with three kids and my own business is my life to getting things done. Your company can pick my car up at any time I hope that you will work with me quickly to resolve this manner.
“We want to help all our customers succeed financially and create long-term economic growth and quality of life for everyone in our communities. We promote economic development and self-sufficiency through community development, financial education, cash contributions, affordable housing, environmental stewardship, and through the efforts of our enthusiastic team member volunteers. In 2010, Wells Fargo invested $219 million in 19, 000 nonprofits nationwide, surpassing $200 million for the third consecutive year. Through Sept. 30, 2011 Wells Fargo has contributed $152 million to 16, 000 nonprofits. Our success comes from a time-tested formula: local people making local decisions because they know best what their communities need.”

Sign,
Hopeful but sad Laverne Hardison
107 Devonshire
Crete, Ill 60417
Cell [protected]

Reference
Retrieved from www.wellsfargo.com January 2011
https://www.wellsfargo.com/downloads/pdf/about/wellsfargotoday.pdf
https://www.wellsfargo.com/about/corporate/executive_officers/rhein

I visited the Marco Island branch of Wells Fargo and paid a loan off with a gal that was extremely helpful. The next day I noticed online that Wells Fargo had taken what would have been my normal scheduled loan payment out of my checking account. I visited the branch once again, to let them know I wanted the payment credited to my account since it had been paid in full. Because the gal I had dealt with was with another customer, I explained to another employee, Laura Reynolds my concern. After a very lengthy, condenscending, defensive speech from Laura Reynolds and an offer to work with the gal from the previous day, I gladly accepted. I do business in this branch several times a week and standing in line have heard Laura Reynolds talking to customers on the phone as if they were children and after hanging up, loudly complaining to other employees about them. As she passed me off to the original gal who helped me, she said, "I can't work with this woman, she's rude." I guess I have become one of the many customers she dislikes and discussed after my departure. Why Wells Fargo keeps her onboard will remain a mystery to me. She can't possibly be an asset to their corporation.

What a terrible experience we have had securing a mortgage with this institution. We have excellent credit histories and scores, have documented resources and we have provided all and any documents requested. The problem is they've requested same documentation at different times, made errors in our personal date, and sat on our documents as long as a week at a time with no word. Then to top it off they are obnoxious when we politely ask what is going on. We are nearing our expirey (commitment letter-rate lock in) date and they present as unphased. It is not hard to see why banking is in such disarray.

I wanted to share the customer service that Wells Fargo provides to their customers.

I have a checking account with Wells Fargo. It was Wachovia when I started and I have been with Wachovia/Wells Fargo for 10 years (including the merger).

Last night, I paid my landlord her rent. She deposited her checks around 8:00PM. At midnight (give or take an hour) my normal direct deposit check for about $900 went in. So, give or take 4 hours ok, they hit me for $70.00 ( 2 @ $35.00) overdraft fees because of a four hour lapse. When I called Wells Fargo customer service center to see as a courtesy could they waive the fees ONCE, I talked to a “Calisha” and she stated they could do NOTHING for me there and she wasn’t very nice. I asked for her supervisor, I got Greg, he wasn’t nice either. I asked him as a onetime courtesy for an account in good standing and a good customer, could they waive the fee. He stated there was nothing he can do at ALL and try going into the bank branch. I stated I can’t make it to a branch and they are no help either. I asked him for their corporate number, he flat out LIED and said there isn’t a corporate number and did not give it to me. I asked for his supervisor. He said his supervisor was out, he can take a message and they will call Monday. I said no that’s ok, I will find your corporate number.

I had to Google Wells Fargo Corporate Number, in order to get it. To me, I think that’s SO shady, when a company won’t give out their corporate number. I deal with customers on a daily basis and if a customer wants corporate, I always give the phone number.

I called and spoke to one woman, she stated they can do half ($35.00) and I said ok and accepted and see if she do the other half. She stated no. I had to hang up (I’m at work) and just to get things moving, I took it. I called back on my lunch break got another representative. I explained the situation. First when she looked at my account, the initial reimbursement wasn’t processed and not even approved, after I told it was good to go. She put me on hold and got back on the line. She then stated, they put through the $35.00 and that’s all they can do and they are already going BEYOND for waiving one fee. Then stated to tell me about their procedures on how we have until 9PM to deposit money and for it to be posted on the same day. I never heard of that. Then she said she can’t do anything else. And the thing is, I have another debit posting to my account and I’m short because of this issue and I will be hit another $35.00.

Number one, when it was Wachovia, they process debits first and then credits, they do the opposite, which is TOTALLY backwards anyway. I begged and asked them to please waive the second fee. I don’t have the money to pay for the overdraft at the time, I’m a single mom and I just paid my bills today and I’m totally broke and didn’t even get to buy food yet. They still said no. I didn’t ask for the world, and I told them they only can do it once and I would NEVER NEVER EVER ask again, and again I begged, they still said no. I just wanted them to waive the 2nd fee as a courtesy. I see if the money didn’t appear into my account for 2-3 days later, I can see paying for it and I would have, however, for about a 4-6 hours lapse, you can’t waive $70.00 ONCE for an account in good standing for a loyal customer? Yes, I will definitely NOT refer them to anyone else ever, that’s why when I take survey’s I always give Wells Fargo low scores and in a month, when I can afford the minimum balance, I’m taking my business somewhere else. With the taxpayers paying bail outs and the CEO get their bonuses why they are crying they are broke and their ridiculous fees, I can’t believe that Wells Fargo cannot do anything once for a customer. What great customer service. I just wanted to put the word out there about the kind of service Wells Fargo does and does not provide. I don’t think they went BEYOND anything, going beyond would have been returning both over draft fees. I go over and beyond for my customer every day, I could teach them what that is because they have no clue.

Housmart Properties had 3 Trust Bank Accounts with Wells Fargo Bank. From the first day that I opened the Accounts, I insisted on Fraud Insurance! Wells Fargo allowed former out of state Clients to transfer funds from Housmart's Trust Account, to their personal Bank of America Accounts. Also, somebody cashed a bogus check at an ATM machine at a local Branch! I brought this theft to Wells Fargo's attention, they assured me that every ATM has a camera. A young man had cashed the check, they NEVER went after him. I DON'T OWE WELLS FARGO A SINGLE DIME! As soon as I find another job, I've been unemployed for 13 months! I intend to hire an Attorney to sue Wells Fargo Bank for the money that was stolen out of my business Account.