Walmart
reviews and complaints

Everytime I visit this pharmacy the cashiers/counter help are soddy, rude and appear to always be unhappy. I waited close to 1 1/2 hours on Friday to pick up prescripts for someone. 30+ minutes of that time was waiting for 2 clerks to wait on the same 2 customers for 30+ minutes. There is no excuse for laziness and it puts a bad reputation on the entire department. They maybe cheaper at Walmart but the service to obtain them basically SUCKS. If the personnel is that unhappy then maybe they should seek work elsewhere. Everyone in the dept needed a shot of B12 hourly to get them moving faster. One clerk always seems to have a cold/be sick - yet stil the same hoe-hum attitude - can anyone smile. Clerks out stocking, can you see people waiting for service, line down the store. New management team needs to be in charge of this dept. Somebody needs to be fired, and somebody with energy, enthusiam, and desire to achieve, give 110% daily needs to be hired to run this dept.

At approx. 10:35 - 10:45 pm on April 21, 2010 I prepared to check out at the South Keys Wal-mart location. The only cashes available where #12 and #1, 4 & 6 in their "Express line". Cashier #4 became free and I placed all my products on the counter. I said "hi" to which there was no response. The cashier began ringing products in and as is my habit I watched the digital screen as I have been overcharged by stores and prefer not to be. A three shade eye shadow by Physician's Formula called a 3 duo, rang up as $6.58. I mentioned to the cashier that the price tag had indicated this product was $5.92.

The amount is small but I promised myself that I'd request a check on any prices that showed up incorrect at the cash and always inform staff they might like to correct their pricing if indeed the item was incorrectly priced or categorized. I had decided to carry my phone with me and take images of any prices that were on sale in the event I ever had a problem in getting charged the right price but todate I've never had to "prove" the price I saw and I'd unfortunately left my phone in the car this time.

The cashier at #4 checkout sighed and grabbed the phone asking Cosmetics to call her...I told her there had been no one in that department when I was there to which she said nothing. The phone rang and the person on the other end seemed unable to assist. She hung up and called for assistance from Cosmetics again. The next person who called appeared to be telling the cashier something that made the cashier clunk down the phone and say, "That's not MY problem" and she rolled her eyes, sighed heavily, clearly not pleased with whatever the person on the other end had said. While she had been asking for the price check, I had tried to tell the cashier to let the person know where exactly I had found the product so that it would be easier for her to find. The cashier didn't relay this information.

The person doing the price check came up to the cashier and said there were two prices the $5.92 and the $6.58. I again explained that the eye shadow I chose was directly behind the price tag of $5.92 and that it was not the eyeshadow to the far left on the display, but the one right beside that one. I explained to the price checker that I had also checked to see if this product may have been in the wrong slot. All eye shadows behind the one that I chose were exactly the same shades name.

The woman doing the price checking took the product I wanted back to cosmetics with her and then returned with another that was a different shade. The shade she came back with was Oatmeal and it had been on the far left of the colors I wanted which were Sand.

The cashier and the price checker looked at the skews on the back of each package and the price checker person stated that the price tag of $5.92 was the same skew as the Oatmeal product. This wasn't possible due to the fact that I had looked for a skew number and the price tag did not have one...which I'd found odd and which almost made me not take the product at all as I didn't want to be too delayed at the checkout as people were waiting outside in the car for me.

At no time during this period of time did I once raise my voice, speak rudely or display any level of ignorance to the cashier or the price checker. I tend to prefer "honey" to "vinegar" as I have always gotten much further that way and having worked in retail some time ago I know how frustrating it can be to have a customer being unnecessarily rude. The cashier and the price checker spoke among themselves about the price and how the skew was different on the two packages...then the cashier said, "the only thing different about these are the color" to which the price checker said "well, this one (Oatmeal) must be $5.92 and the other one is $6.58." I then stated that the Sand eyeshadow was directly behind the $5.92 price tag and I then said, "I wish I'd have brought my phone I could have taken a picture of the price tag. Then I said, "You may want to move all the eye shadows that are behind that price tag then because they were all together and I checked the price a number of times to be sure."

I then offered to go back with the price checker at which time the night manager came over to the cashier and ask what was wrong and the cashier then explained, "She says (meaning me) that this eyeshadow is $5.92 but its coming up $6.58". The night manager then told the price checker, "Here, take this" (the skew that the cashier had on a piece of paper and which had been right on top of her cash register for some reason) to which the price checker asked why. The night manager then swept her hand my way and said, "just take her (meaning me) with you so you can show her the right price and get this straightened out."

The condescending attitude this manager showed toward me and the way in which she ignored me and insinuated by her tone, actions and attitude as well as the cashier's attitude from the beginning, that I was a waste of their time and was simply being a "*itch", led me to decide not to bother standing their trying to get the proper price for a product that I could do without, and I said "Never mind, I didn't think this would be such a difficult situation. I have people waiting for me so never mind, I won't take this. Just ring up the rest of the things please... I have to go." The manager gave me a "you jerk" look and then I said, "I think perhaps I'll go to Barrhaven rather than shopping here." The manager then loudly said "there is no need to be ignorant to my staff!" I said, "I'm not being ignorant, I simply stated I was going to go to another store." The manager then said loudly, "You have been nothing but ignorant with my staff and I won't have it!" To which I said, "What? I have not been ignorant to them!" The manager continued, "Yes you have and there's no need for it so I want you to stop!" To which I stated in just as loud a voice as hers, "Who is your manager?"

The night manager stated, "I'm the manager!" to which I said, "No, you are the night manager. I want to know who the overall manager of this store is." She became insulted I assume as her voice continued to get louder as she continued to state she was the manager and she wouldn't have me acting this way in her store.

As I was leaving, it was a shouting match, I'd been insulted enough by this manager and as I left she was still yelling at me. The cashier and the price checker were both silent the entire time. I then threw over my shoulder "Would you like to ban me from your store?" to which she was silent and then yelled very loudly, "Have a good night!" to which I responded, "You have a good night too!"

Now, in stark contrast and my usual experience when dealing with a cashier or store staff at any store, I had returned a Physician's Formula Mineral foundation that I had purchased 3 days earlier from this location and that was on sale for $8.20. The customer service girl indicated they really weren't able to refund makeup after it had been open. I explained that unfortunately I usually use testers before buying makeup but this time there hadn't been a tester and the only way I could discover that it was too light a shade was to buy it and try it at home. I further told her I had been hesitant to do that but I had wanted to try the product. I apologized that I hadn't been aware of the no return policy for makeup to which the girl said, "Well, I'll do it this time but I won't be able to do it again." I thanked her and told her I really appreciated it and I'd remember the policy for next time.

She had trouble reading the sales receipt and indicated that the printer really should have been replaced but unfortunately they weren't successful in getting a better printer at the cash that I'd been at that night. She tried a few times before she got the number in okay. Then the price of $18. and some cents kept coming up not allowing her to give me the exchange amount. So after a few tries and my apologies for the trouble to which she assured me was no trouble at all, she refunded my money, I signed the receipt for it and thanked her again for her help to which she told me to have a good night and I told her to as well.

The night manager of the Wal-mart store at Southgate in Ottawa Ontario is a disgrace to that store. As a frequent customer to that store, I have NEVER had any difficulty like this at this store before when prices were incorrect...I can guarantee I will NEVER set foot in this store again and I will be certain to pass this episode to the MANY people I know to do the same and travel a few minutes longer to the Barrhaven store where the staff are not nearly as ignorant or quick to embarrass or browbeat a customer simply because they are having a bad night.

My only regret is that I did not take down the name of the cashier and the Night Manager...but I will never forget either face because they were both very, very unprofessional.

I appreciate being able to air my frustration here. Thank you!

Wal-mart misleading customers and refusal to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee

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Dear sir,

1) we shopped at wal-mart [dufferin 3106] in toronto, ontario, canada on 22april2010.

2) "oatmeal to go" - "maple & brown sugar flavour" - oatmeal-bars was marked on the shelf as "otg m b s " for $2.

3) it scanned for $2.64. please see attachment walmart22apr10.jpg.

4) the "customer service" centre cashier with a name-tag "emily" refused to honor the posted scanning-code-of-practice price-accuracy-guarantee.

According to the posted "scanning-code-of-practice price-accuracy-guarantee" at each cash-register, the customer gets the first item free if the item scans for a price higher than the shelf-marked price.

Instead she started harassing us and arguing, and refused to get the store-manager as per our request to her.

5) then came another "customer service manager" [with a name-tag jennifer]. but no requested store-manager [in spite of our repeated requests].

6) we were not permitted to get a photocopy of the incorrectly marked shelf-price-sticker.

Obviously it evidenced that [at least in this case] wal-mart is misleading consumers about the price and over-charging the public.

Sincerely,

Ron waters

I was very diassapointed to hear the cashier say $71.94 for a perscription that I was picking up, what was so upsetting was that two months before I picked up the same perscription from an independent pharmacy (which most peaple know that they are more expensive) that was $31.94. My question to the clerk was why so much she said because you don't have insurance. I replied, "I'm aware of that but I didn't have insurance 2 weeks ago when I picked up the same medication from an independent pharmacy." To my dismay I still haven't spoken to anyone who seems to care or even act like it.

Disgruntled with Wal-Mart Pharmacy in Ville Platte, LA.

I am writing to let you know how disgusted I am with the experience I had with Dr. Rita Patel at the Belleville Walmart Vision Center. At my first appointment she told me she wanted me to try a new brand of contacts that corrected for my astigmatism. Because of complications from previous eye surgery, I can only comfortably wear one brand of contacts, but I agreed to the trial. The lenses were the wrong prescription, but she said she was only testing the fit of the lenses. It seems odd to me that she would give me the wrong prescription lenses for a trial. The lenses were very uncomfortable, and I asked to go to my original brand. She encouraged me to try another trial, which had to be ordered and took two weeks to come in. Keep in mind, that aside from my original appointment, I would have to pick up the trial, then schedule a follow-up. This was very inconvenient, and when they called to tell me the second pair had arrived, I told them our car had broken down. My husband works late and I have four young children, making it very difficult for me to get to the Vision Center while it is open. They told me, Thats fine, just come get them whenever you can. It was not implied that there was a rush. It took me several weeks to make it back up for the second pair, which again were very uncomfortable due to my eye condition, not to mention the inconvenience of going back for repeat visits. The doctor again gave a different but still incorrect prescription, and again stated she was simply testing the fit. She asked me what I thought my prescription was, and I said I wasnt sure. (I later called my former eye doctor to find out, and verified that the ones I was given were incorrect.) So since my first appointment on February 6 until the beginning of April I was dealing with uncomfortable trial lenses that were the incorrect prescription or wearing glasses, as well as the inconvenience of the trial lenses that I did not want. The doctor also wanted me to try two more brands of trial lenses, but at this point I could not take any more. I told her I was done with trials and I wanted to go back to my original brand. I had told her this on every previous visit, but she had always been very rude and condescending, asking me, Why dont you want to see clearly? When I refused any more trial lenses, she told me the Secretary of State would not let me drive with my original brand of contacts, since they did not correct me to 20/20, and would restrict my driving to daytime only. This is ridiculous and untrue. My vision is not that bad even without corrective lenses, and I was humiliated by her harsh treatment and baseless claims. She then went on about how irresponsible it was of me not to correct for my astigmatism, since it would sharpen my vision. In spite of her rude tirade, I said I wanted to go back to my original brand, since they are the only ones I can comfortably wear, and that I wanted the correct prescription given. To this point, she had not once given me the correct prescription, always using the excuse that she would fine tune it when I found a lens for an astigmatism that I could wear. She asked me, Well, what do you think your prescription is? This surprised me, since I had paid for an eye exam and assumed that was her job to figure out my prescription. I had called my eye doctor and gotten my prescription from four years ago, and I said, Last I went to the doctor it was -1.25 and 1.5. I assumed she needed a starting point. She went and took a trial lens from my original brand in that prescription, handed them to me and said, Put these in so I can make sure you can legally drive. I read the chart, and my vision was 20/30 and 20/40 in my right and left eye respectively. I said, Arent you going to make sure this is the correct prescription? Shouldnt you do an exam of some kind? I am just telling you what my prescription was at my last eye doctor years ago. She just shrugged and said, If you arent even going to try to correct for your astigmatism, you wont see 20/20. I just need to make sure you can legally drive, and I cant guarantee the Secretary of State wont restrict your license. I was taken aback, since I have never been treated in such an unprofessional and incompetent manner. I said, It has been very difficult for me to deal with these trial lenses. Maybe I can try at another time She just waved me off. I went to check out in a daze, and they told me the doctor was assessing me a $25.00 fee for not completing my follow-ups within 30 days, per a form I had signed at my first appointment. At this point I was so upset I started crying, and I told them it had only taken longer than 30 days because the doctor was pushing me to try trial lenses that I did not want. The lady went to ask the doctor to waive the fee, and the doctor refused. I asked to talk to the doctor personally, but she refused to talk to me. They pointed out how long it had taken me to pick up the trial lenses and come for follow-ups, but I pointed out that I had told them that it was very difficult for me to make it up there between our car situation and having four young children. I said I would not even have agreed to the trials/follow-ups or even come back at all had I known they planned to charge ME extra for all the inconvenience, and asked why this was not clarified with me. She snidely said, Its not our problem to read the form to you. You read it and signed it, its your responsibility to remember what you read. Again, I was in tears at this point, embarrassed by my treatment, and worried about spending more money that we dont have. I cant believe your company can drive a customer to tears and no action was taken to show any compassion or understanding of my situation. The longer I pled my case, the meaner and more impatient they got. I finally paid the $25 fee, but could not order any contacts. I went home and called the store manager, but he never returned my call. I am telling all my friends and family and posting it anywhere I can on the Internet what an awful, humiliating, frustrating experience I had with Dr. Rita Patel. I am especially outraged that at the end of it all, she asked ME what my prescription was, wrote down what I guessed, and then charged me a follow-up fee when no exam was performed to verify my prescription. Also, none of the prescriptions given to this point were correct, and she told me she would correct them once they found a lens that fit. I have since found out this is not a safe practice and could have resulted in further eye complications. I would really appreciate if she was reprimanded at the least, even if I am not reimbursed for the follow-up fee which, although legal to assess according to the forms, should have been made an exception for considering the circumstances. The lack of compassion and respect was appalling, and I will make sure my story is told in as many venues as possible so that people can avoid Dr. Rita Patel at all costs.

I was taking my 3yr old son to the restroom in walmart. He and I could not fit into the stall together, so the door remain unclosed with my back to the outside. Beside my mother in another stall, I thought we were alone but soon enough I turned around to see what was breathing down my neck, and it was an walmart employee/custodian! WATCHING MY SON PEE! My son exclaimed " mommy, what's that man doing here"? (which was actually a woman with a really confused identity)! I turned around and the woman started to speak to my child without even acknowledging ME! I firmly told her to back off and let us finish our business and I looked at her name tag, then later (when my son wasn't around) I called the store number on my receipt and spoke to the "co-manager" who seemed to understand. This all happened a few hours ago, so I've yet to receive feedback about the associate's misfortune. The co-manager has my contact information so I'll wait til tomorrow morning, then I'm calling again! possibly speak to someone else and get more people informed! This is an outrage!

well I was in the agenda book area and I looked at my book to see what I had to do next and I heard security call to stationary and the guy said can I see your book? I said yes U can and sure enough it was not there book anyhow I bought a 7 ring binder undated and then put in my bag and when I left the darn alarm went off so I ignored it and sure enough I was approched by dame security again I showed receipt and left and called him a mother ###er and was banned for 3 months I said good I dont give a ### I lost my temper cause of this and sure enough they had alarm sec problems when u walk in and out of the stores. ### really they shouldd get a better less or more of a sensor unit

I am writing to inform you of the problem I have had with my vehicle following service at this center on 02/27/2009. I have a 2006 Toyota Tacoma V6 4.0 L automatic. Not long after this oil change, I began to experience a “lag” in my transmission. I took it to a local mechanic for the next oil change and asked him to also check my transmission. He informed me that my transmission was “sealed” and could only be worked on by the dealer. I was trying to save the money to take my truck to the dealer when, last week, the transmission totally stopped working. When the dealer inspected my transmission, they discovered that it had been over-filled with too much fluid, and what was drained was a “mixture” of the required “WS ATF” and another unidentifiable fluid. They drained and refilled with the correct fluid, however my transmission still is not working. They told me they suspected that the transmission drain plug was opened in error and whoever did this overfilled it with the wrong fluid. The only choice is to replace the transmission. I have invoices from the last 3 oil changes done at this facility. The first 2 (dated 7/19/2008 and 11/21/2008) state that the transmission fluid check was “declined” and then a note stating it is a sealed transmission. The most recent invoice states that the transmission fluid was “checked”. This is impossible as there is no dipstick, and the only way to get to the transmission is through the drain plug, losing the fluid in the process. In light of the fact that nobody else has worked on my vehicle and the documentation that shows this facility checked my transmission fluid, I can reasonably ascertain that your last mechanic to change my oil, also inadvertently drained my transmission fluid. In addition, I feel that upon realizing the error, they attempted to “hide” the error by attempting to replace whatever fluid was lost with some other fluid.

I told the stylist that I wanted a trim. Then without warning she went up the back of my head with a pair of clippers! I had to shave my entire head! Turned out that she wasn't even on duty. She heard I had cash and jumped up and said she would do it. Turns out she admitted she was drinking! Oh and the best part is that she is the Stores Manager! I will never go to any Smart Style Salon again as long as I live!

I ordered various items from Walmart.com that promised to have my items within 7 - 10 business days. I did not receive all of my items by the promised timeframe. I emailed them twice regarding my item and I received not one response. I called their customer service (or shall I say lack thereof) and the representative hung up on me. Let's just say that I will not be ordering from walmart.com again and I will highly recommend no one should ever do so. Heed my warning regarding walmart.com...DON'T DO IT! For others who have complaints, you should file a complaint with the FTC Bureau of Consumer Complaints and the Better Business Bureau like I did.

I purchased a WalMart Visa Gift Card (debit). The outside wrapping stated: Exp Date: 11/30/2010. When I opened the package the card stated: Exp Date: 12/09.
WalMart will not honor the card even though Visa states that there is still the original 50.00 on the card. I tried to contact Visa and could not get a live person, only an automated system that did not help. I would be able to report the card lost but it would cost me 5.00. Why do I have to pay 5.00 for their mistake.

i went to walmart to buy grocery's with food stamps and bought nothing that owed cash and walmart reconized it was very correct but still charged me 2.16 before i could get my grocerys.i am disabled and could not afford to pay cash for something i didnt owe.they told me eveb tough i didnt but anything to use cash they said i still had to pay because it showed up on the reciept.i still have my reciept and it shows only grocerys, no cash items or taxable items.i think this is very wrong for them to do that and tell me they couldnt fix the problem.

I was dedicated customer at the Walmart store located in Quincy, ma

The reason I am writing this letter is because I believe that the disrespectful behavior of staff toward employees and customers should be investigated. The store manager, Michelle (asian woman)to his staff in such a disrespectful way that shocked me to the core. I couldn’t believe it. As I searched the internet in an attempt to locate the Walmart corporate information, I stumbled on many online reports of how Walmart had treated some of their former managers, employees and customers. Much of that information can be found here: http://www.complaintsboard.com/?search=Walmart

Just recently I was in the store and Michelle(manager) Asked me why am I so fat if I only had 3 kids and I was appauled.I had my children 16, 15 and 6 with me and I spoke with Manager, Mark or mike I forgot is last name.. After that I continued shopping and Michelle once agian assaulted two employees right in front of me while one poor girl went to the bathroom and cried and the other stayed quiet. I have contacted The Global Ethics Helpline at 1-800-WM-ETHIC who are in the process of launching an investigation against her as well as the store for the following: ETHICS POLICY VIOLATION. EMPLOYEE ASSAULT, HARASSMENT, PERSONAL INJURY DURING THE ASSAULT, WRONGFUL TERMINATION AND CIVIL RIGHTS VIOLATIONS. There are many other employees there who are afraid to speak up for themselves for fear of retaliation byMichelle as well as other higher ups.

I ask that you please let our surrounding communities know the type of mean spirited individuals who are disrespecting our children, sisters, mothers, brothers and fathers. Their claim is to help family and community, but they have done more harm than good. The only thing they've been doing is stealing money from the people in these communites. Cashiers told me stole large sums of money from this same Walmart store and was never prosecuted for his crime Michelle gets away with everything.e. We don't know why because the employees are afraid to ask in fear of retaliation. I believe that enough is enough.

When it comes to Walmart, customer service has now become a mythical entity.

Respectfully,

Jennifer Malone

I go to the walmart in Sauk Centre Mn, i usually shop at nite, at ten pm they close the west side doors, leaving only the east front doors to enter and exit. So, they tell the semi's to part on the east side, and block up the lot, and get into the cars traffic areas. I asked if she couldn't have them park on the west end, because of this, she got very crabby, said they are trucker friendly, and they spend as much as i do at that store. Believe me, they dont, I spend over 1, 000.00 dollars a month at that store, and i used to drive semi, and park at walmart, if i spent 20 dollars a week in a store it was a lot, i mainly used it for a sleeping spot, which is what they do too. If this parkin doesnt get changed i will spend my thousand a month someplace else, and my relatives will too.

Today at 12:50 p.m. received a telephone call from a man with children in the background telling me I had won or my husband had won a Wal-Mart Sweepstakes and we had been notified several weeks back about it. We had not received any such information in the mail that either of us were aware of, the caller id showed JAMAICA CALL [protected]. When the man told me US Dollars for winnings were $55, 500.00 for third prize I was surprised, then he told me taxes had to be paid on it so I told him when the check arrived then we would pay our US taxes on the winnings and hung up. He called right back claiming I had been rude. In a scam like this I don't believe I was rude at all. But if you can prove that this isn't a scam, I would appreciate it very much.

First, I hope that this complaint gets into the hands of someone that can make a difference. On several occasions I have used the services of Walmart Neighborhood Pharmacy located at 2856 Hickory Hill Ext., Memphis, TN 38115. I have cause for concern, when I have been given the wrong medications as well as having discrepancies with the quanity of medication received. Also, I have had problems with the time frame in which my prescriptions are filled. However, when I call in for refills by 9:30 a.m., I am told that it will be ready by 3:30 p.m. On days that the regular pharmacist, Jerry Holmes, is not on duty, prescriptions are filled within a reasonable time. This is whether I have called earlier or currently waiting in store for pick up. I would appreciate any assistance in correcting this problem. As this is a life or death situation! Thank you.