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Walmart Money Card

Posted: Aug 6, 2013 by    

I can't access my $$$$

Complaint Rating:  0 % with 0 votes
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DO NOT DO IT!!! I have had soooo many problems with these people, it’s not even funny. Latest quagmire: One of their employees reported my card lost/stolen in error and they cancelled my card. I called to have the problem fixed and they tell me it’s nothing they can do, they ave already mailed a new card out, I have to wait 2 weeks in order to get it in the mail and access my funds. This happened one day after my paycheck was direct deposited on the card. I told them I need to buy groceries to feed my children, and I need to put gas in my car to get to work, so I cannot wait 2 weeks. They say they cannot tranfser the funds to a bank account, only anothe rwalmart card. They tell me the only thing they can do is if I buy andother card, and deposit more money onto it so it can be activated, then they can transfer the funds. I told them my money is on the care they cancelled, so I hace no cash to buy another card. All I get is attiude from thier employees. It has been over a week, and I haven’t received a new card. I have had to take my kids to a homeless shelter to eat dinner, and I have missed several days of work. I asked to speak to a supervisor, who said te same thing, so I asked to speak to another supervisor. The woman in th ecorporate office says “I’ve told you what to do, if you have nothing else to say, I’m going to disconnect this call.” I asked to speak to her supervisor and she refused to transfer me. Their customer service dept. is horrible!!! Save yourself... the headache!!! I should not have to suffer for a mistake their employee made, but I am. I trusted them with my money and this is how they repay me!!!
Complaint comments Comments (1) Complaint country United States Complaint category Credit Cards


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A  26th of Nov, 2013 by    0 Votes
Had the exact same problem myself. Now cant get any assistance and my money is out in limbo for almist a month, while I scrape pennies to get by everyday hoping that the stars will align and an act of god will bring my card back to me. So disappointed int he service provided by this card

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San Bruno
United States - CA94066
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