Walmart reviews and complaints 1
View all 2742 complaintsWalmart - customer service
I was searching online for a store that carried a specific product I am looking for and found a Wal-Mart in Tulsa, ok on 207 S. Memorial drive that possibly had the product. When I called the store around 1:10 pm on Nov.8th to inquire information on this product the operator placed me on hold for almost 11 minutes, then I called back and was placed on hold for 5 minutes, I hung up and called back a third time and after the phone rang about 8-9 times it was picked up and hung up! I called back asking for a manager the operator stated to me very rudely they were busy what did I need a manager for? I stated back " I needed to speak to one about customer service" she argued with me about hanging up and hung up again! I called back and she said I put you on hold twice now I explained to her the wait period wasn't customer friendly and asked for her name then she hung up on me again! I like many other people am what makes your business grow and that is no way to keep business! If I don't get a proper response and something should be done with the operator at the listed above location I can guarantee I won't spend another dollar at any walmart location and will have this on the news channel knowing they will do anything for a story and hoping it hinders at least that store location! I have never wrote a complaint before cause no one is perfect but this is by far the worse service I have ever received from any store period!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I think you both are making excuses...regardless if associates are "busy helping other customers" the person calling is also a customer and having called as many times as she did and getting hung up on is unacceptable...! If I were you granny I'd take my complaint to the store manager and give him the date and time of the unfortunate incident so they can find out who was working and is responsible. Hopefully management can teach that associate proper telephone etiquette...!
Foxy grandma summed it up pretty nicely. As a Walmart operator in Littleton, CO, I should let you know I wasn't hired as an "operator" I'm an apparel sales associate who has to keep all clothing departments clean, work the fitting rooms, deal with customers in the store, and manage store emergency announcements, ALL while making sure to answer the phone by the first two rings. It's not like we just sit there doing nothing until you call. We then have to deal with all sorts of crazy, strange or angry customers and send them to the appropriate extension.
Note: it is NOT the operator's fault when the department you requested doesn't answer. We do have customers in the store who often are viewed as a higher priority. Managers are also a pain in the ###. They will agree to answer a call but don't pick it up, or they tell us they're too busy and ask us to relay the message. I always offer to take a message, and offer a better time to call back.
We deal with so many rude and disrespectful customers that eventually it's hard to be super nice and pretend you're always right and that you're all entitled to special treatment.
Also, our phones are so old and crappy that they do sometimes hang up on people. Sure, the associate was more rude than she had to be, but just keep in mind and try to understand all the other things she had to deal with that day for a measly penny or two above minimum wage.
The person answering the phone is not an "operator" as you say, but usually the customer service desk. They are usually quite busy and they are dealing with people in the store. You are going to have to deal with wait times when calling as the customers that are at the counter take priority over people who call in.