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Walgreen's / incorrect pricing

1 New York, NY, United States

Typically the store will print a sale flyer offering a deferred cash back coupon ("Register Rewards") with a purchase of multiple units of a given product. A frequent offer might be five 12 packs of canned soda for a price of $15, and receive a $5 deferred cash back coupon for use on a follow up visit. The sale flyer will list the eligible brands (i.e. 7-up A&W, Canada Dry). The problem lies in that Diet A&W Root Beer will ring up at the sale price, but Diet A&W Cream Soda does not. This has 2 implications…..First the sale price of $15 is not applied, as at least one of the purchased units doesn’t ring up correctly. And second, the deferred cash back coupon also might not print as it doesn’t recognize the purchased product as part of the sale grouping. This can have a major effect on the ultimate cost of the purchase. In my experience, I have had this issue many times. Each time they have had to over-ride my transaction to end up at the ultimate price and coupon offering. Despite this, they make no effort to rectify the problem, and continue to charge unobserving consumers the incorrect price. I have returned at later dates to make additional similar purchases, and the same errors occur. It disgusts me to think how many people are paying more than they’re supposed to. I have witnessed other consumer’s dealing with similar issues.

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