Walgreens / bad customer service
I am very upset with my recent visit to Walgreens pharmacy. I had an RX transfered to walgreens from cvs this week for my husband. I went and dropped off my insurance cards, and when I gave the lady my insurance cards she said the medication that I was to pick up was not covered. This is not true, I called my insurance company and there had not even been an authorization for this anywhere. So I had to call back and speak with the pharmacist. She said they never even put in my info and just ran the last card they had listed. She said sorry and everything was ok.
I went to pick up my rx that night. The lady was rude, and told me that I could not use my 25.00 free gift card coupon for this transfered rx because it was a new rx. What does it matter, I transfered it from cvs to walgreens and you are getting the business. I always use cvs and I think I am begining to understand why I do that now.
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