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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:02 pm EST
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Walgreens terrible/horrilbe customer service

I went to this Walgreens store for the first time in a long time because I live two blocks from the Cedar Mill Walgreens. I went there with my mother because we had to do some shopping at a sporting goods store for my brother. I have been unemployed since August of 2009 when the call center I worked for in Downtown Portland shut its doors and relocated the center to a state that has its own very low minimum wage lower than the national one and that effected 189 of us and the call center will never return to Portland ever.Since 2000 it is the 20th call center to do this and leave to go either off shore where the minimum wage is $1.00 or lower and hour. So it has been hard and money is hard as heck to come by. The actual unemployment rate in Portland and Oregon is running around 22% because so many people have fallen off the rolls and quit lookingfor work such as myself. I spent 82.29 that I did not even have so my family could have some type of Christmas. Walgreens gave me 5 sacks that all busted out completely and stuff went everywere. I am disabled and have to use a walker due to severe severe osteoarthritis and I DO NOT qualify for SS and can not get it and have been trying since 1998. I put a complaint on their website and all the details and the store manager "STEVE" called me at home the day after Sunday 12/20/09 and sounded 100% like PEE WEE HERMAN. He had a horrible attitude and kept trying to assume his persona while talking to me. He was a total jerk and DID NOT CARE and said "what do you want me to do about it." He said my sacks made it out to my mom's car and they did not at all and he knew they did not. He said their cameras told them they did. He violated my rights of privacy by looking at me in the camera without my knowledge. They have to tell you legally they are filming you in their store. He accused me of lying and I was not. If I was lying then why did he have to call me to ask me questions on Sunday 12/21/09? How can someone trying to sound and act like PEE WEE HERMAN even have a clue how to handle customers or even give a damn about handling customers. Needless to say when he called me at home Sunday 12/20/09 to discuss me being so angry he had this "I do not give a damn attitude" and acted like I was a liar and did not even say thank you for me and my mother spending over $240.00 between the two of us that we DID NOT HAVE on Christmas. They are one of the few stores that all these years do not have scooters for the disabled and does not AT ALL care about the disabled. If they did they would have the scooters for them like Winco, Thriftway and Fred Meyers does and has had for years and years. Steve was a total 100% ### and jerk and why did you call Steve if all you were going to do is imitate PEE WEE HERMAN and act like you do not give damn. I have read online that 95% of store managers do not care and are this way for sure. I hung up on you Steve because you did not care at all and by how you talked to me on the phone like disabled people are not your customers and that disabled people do not matter. So far in 2 weeks I have told 10 people about my experience and according to the laws of customer service those people will tell 10 more people and those 10 people will tell 10 more and so on. In 2-3 years Walgreens will be OUT OF BUSINESS due to your non-caring of the disabled and your non-caring of ALL your customers and giving them sacks that are cheap and crappy and all bust out and that is not your responsibility of how you treat them. If you and your workers are so unhappy and are so stressed out of having to work on Christmas day and over Christmas TAKE SOME TIME OFF. Do not blame your problems on other people or your customers. It is so wrong. I will never ever ever go back to Walgreens ever ever again and plan to tell more and more people about how HORRIBLE THIS manager "Steve" was and his piss por attitude. You are nothing like PEE WEE HERMAN steve. You need to quit Walgreens and take a year or more's worth of customer service classes to learn about to handle customers and their needs. Disabled people DO COME TO YOUR STORE. They deserve to be respected. Steve you have disrespect for your customers and yourself otherwise you would not need to assume another person's persona. I HATE YOUR GUTS WALGREENS. I plan to never go back to a Walgreens ever ever again based on how HORRIBLE I was treated in your store. You do not give a damn and hope you will be OUT OF BUSNESS BY 2012. The way you are going you will be by sure by your horrible and piss poor CUSTOMER SERVICE.

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Update by Pat Kelley
Aug 05, 2010 12:33 pm EDT

It is their falt that the bags broke because those are the bags being supplied by Walgreens. Just so ou know the unemployment rate among the disabled is 14% times the Real national rate of 29-30% unemployment if you count all the people who have given up looking for work and have fallen off the unemployment roles. That would mean the unemployment rate among the disabled is over 350%. I am looking for a job and if you hurt 24-7 and had osteoarthritis due to a bad car wreck maybe you would feel the same way I do. It was not my falt my call center I worked for outsourced to another country and closed the center and almost all the call centers here have done this leaving thousands and thousands of innocent Oregonians out of work not to mention the thousands of manufacturing companies that have outsourced and closed and left oregon leaving thousands and thousands out of work here. Maybe if you had this happen to you you would feel the same way.

Update by Pat Kelley
Feb 16, 2010 8:26 am EST

I know that Walgreens is this way towards the disabled. I had a problem with them once about a return and the store manager called me like he called you and said he did not have to do anything for me and was an ### like he was to you and I ended up hanging up on the jerk. He said his name was Rick. Never will I shop there again at Walgreens. they suck bad.

Update by Pat Kelley
Jan 14, 2010 8:38 am EST

Most store managers of these type of stores are jerks and DO NOT CARE. I happen to know that Fred Meyers, Winco, and Safeway and even Wal Mart do have scooters for the disabled and do care about these type of clientel using their stores. Walgreens has a reputation according to what I know where the Store Managers are this way when they call you up to try and resolve a problem. I had this happen and the store manager of a store that did me dirty was a jerk and did not care about me as a Customer at all and I will never go back to that store to this day and NEVER EVER WILL GO BACK. I agree 100% with this persons comments about Walgreens because their store managers are Jerks and do not care and never will and they have had disrespect for the disabled for years and years and that is why they will never carry scooters for the disabled and why if you have a problem they will get a store manager who is an ### to call you and not at all attempt to help you solve your problem. I hate your guts Walgreens you jerks. I have not shopped in your store at all in over a month and NEVER WILL AGAIN because of your disrespect of the disabled and ALL CUSTOMERS.

Update by Pat Kelley
Jan 06, 2010 6:37 pm EST

I realize I did a horrible job typing this in the computer. Thank you for noticing but it still does not change how I was treated. Walgreens store Managers Do not care according to people I talk to everywhere and that is how ALL of them are. I am not a thief and the should not consider EVERYONE a thief. They should not be giving out crummy sacks to people that spend money in their stores. Never at any place of business here in Portland have I ever got sacks this bad. If they gave a damn they would of tried to care when they called me rather than having someone call me that was assuming the persona of someone else so he did not have to care about my problem. I still hate Walgreens guts and ALWAYS WILL.

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Engineerswife07
Wahiawa, US
Apr 04, 2011 1:01 pm EDT

You do realize that you are filmed in every store that you go into on a daily basis right? And that most if not all stores have signs up someplace telling you that very thing, although it is not required for them to do so. When you walk into that store you are walking onto their property. And if they walked up and personally told everyone in the store that they were recording them, it would defeat the purpose of the cameras. Geez seriously?

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ignorantpplsuck11
Toro, CA
Mar 13, 2011 11:22 pm EDT

well i hope this lady finds peace and gesser your a major [censor].

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IvyGarcia99
Houston, US
May 11, 2010 8:39 pm EDT

WTF does Pee Wee Herman have to do with anything...

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RghtBkatU
Lowell, US
Dec 27, 2009 11:07 pm EST

First, you are immature in your complaint.

Second, stores have security cameras to prevent thievery.

Third, paragraph breaks are free. You should use them.

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10:00 pm EST
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Walgreens false survey

Received a receipt 12/24/09 3:08 pm for my precription. It said enter our monthly cash sweepstakes. This month the cash prise is $3, 000.00. I can not get onto the website and when I call the [protected] telephone number and give them my survey# [protected], they tell me the number is no good ! I DON'T think this is a very good way to RUN a big business !

John Day
325 Fremont St
West Chicago, IL 60185
[protected]@sbcglobal.net

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Madddjohn63
Colorado Springs, US
Jan 11, 2014 2:44 pm EST
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Yea, we should ALL CHANGE PHARMA'S. Walgreens survey is ###! Oh, Mr. And Mrs. Walgreen wins the money. ###

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kenyon
phoenix, US
Jan 09, 2013 8:25 am EST

i been filling out them serveys for a year never heard notning about anyone winning walgreens if a big fake i would tell everyone there a big lie started going to walgreens 5 times a week and calling in the servey numbers nothing i tested them to see how real it was fake fake fake

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Ghost3902
,
Jan 21, 2011 10:27 pm EST

I filled out the survey online many times, before i use to call on the phone, it's all the same thing, i never had any problem with the survey service, it always works, .. i just have not won yet, i'ev submitted uncountable times, because the walgreens is right by my house and i always shop there.

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Victor Mosele
Franklin, US
Jan 12, 2011 4:04 pm EST

Your Website www.walgreensfeedback.com is the most confusing website I have ever seen. With a zillion different choices, I could not find the one advertised in your receipt. So, if your public relations outreach is so confused, a customer wonders how your stock and service are!

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H.L. Hill
Temple, US
Sep 22, 2010 4:44 pm EDT

It's Bolognie! There is no Walgreens survey! Have tried it several times and don't even know why I still go there maybe I will change pharmacies after this!

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Matthew 5:9
Converse, US
Dec 27, 2009 1:09 am EST

I have 2 receipts dated 12-24-09 and 12-25-09. went to site and had no problem filling out surveys. seemed fairly quick and easy to me. If its a chance to get something for free why complain? It does say within 72 hours so if ya have a problem try again later...good luck!

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12:59 pm EST
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Walgreens poor customer service

My mother called in for a refill at 9:30 am and was told it would be ready by 11 am. Last month when we went to pick up her prescription at the time we were told it would be ready, they told us they were working on it and it would be another 20 minutes. This time we gave them an extra hour and fifteen minutes before we tried to pick it up. While we were waiting in the drive through for the clerk to check on it another car pulled up. When the clerk came back to the window, she waited on the other customer first. After she was done with them, she got back on the phone to tell us that the pharmacist was just now filling the prescription and it would be a few more minutes. After another ten minutes or so, she came back to send us the basket for our payment. When she sent the basket back out to us with my mothers credit card and medicine, it just popped open and everything fell out and under my car. The clerk did not notice since she had walked off as soon as she sent the basket out to us. I had to squeeze out my car door which was blocked by the basket that was still just hanging there. Then I had to get on my hands and knees to reach my mother's medicine. Being a 50 year old woman with bad knees, this was not the easiest maneuver for me. At no time did anyone from the pharmacy ask if they could be off any help or even if there was a problem. A few months ago, they said they would call my mother's doctor to get a refill authorized and when we went back the next day, they claimed to know nothing about this. My mother had to end up contacting her doctor and get the refill called in which delayed her getting her medicine for another full day. Needless to say, I have convinced my mother to move all her presciptions from Walgreens. We will not be returning there for any reason.

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DonBroschat
Aurora, Colorado, US
Nov 21, 2021 4:16 pm EST
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Covid has sent customer service to hell, so I have lowered expectations, but taking more than a week to fill prescriptions, is a new low. By the way, it has NOT been filled yet, so the clock is still running.

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vailsburg
Chicago, US
Nov 13, 2009 9:21 pm EST

I had a RX filled on a Monday for an antibiotic, erythromycin. I was told that they could only give me a partial order as that was all they had in stock. The balance of my RX would be in the next day. I recieved a call on Thursday that the balance was in. This was two days later than I was promised. I went to pick up the balance on Friday as I was now out of this medication. I was told that it was not in yet from the warehouse and they couldn't tell me when it would be in. The clerk at the pharmacy left it at that and said next customer. Any dummy knows that an antibiotic must not be skipped and finished until the RX is gone. I had a very bad infection and Walgreens didn't seem to care if Imissed any dosage. I asked to speak to a manager. She offered me a soulution: She would call around the area to see if another Walgreens had the antibiotic and whould then pick it up for me and bring it to the store where I was waiting. That was a very kind gesture on her part and part of her job as a manager. I waited an hour for her to go 7 blocks. Although I very much appreciated her helping me I was still upset with the Pharmacy Manager who could have either called around for the balance the first day I was there or made sure the balance was in when promised. In the Chicago area there are hundreds of Walgreens stores. I am a Senior Citizen who does not drive and the Pharmacy Manager knew this. I think it is horrible they way Walgreens treats it's older customers. I for one have been shopping at Walgreens for over 30 years. I think it's about time I looked for another pharmacy.

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Joan Donnelly
Philadelphia, US
Jun 21, 2011 12:51 am EDT

In response to your comment. let me say this. Employees are human, and are not perfect and have bad days. Maybe the customer as well, don't we all have bad days. As far as being human, I would contest that the customer may be in a position to be more human and just, and just as hard working like every struggling human being on this earth.. I didn't ask for a therapist, or anyone to hold myhand, I'm perfectly capable of handling my own.without anyone to help. Who's being treated like garbage, the employee or the customer. I think you got it twisted. I'm overjoyed also I don't like idiots, especially one that gets hired and can't do a job. I remember people, and not too often jerks llke that. I helped alot of people, when I was struggling, and didn't care about myself, but gave someone a helping hand, and I don't need a big job and prestige to to be an ###, and certainly don't have to prove it. We'll are we not all the same in mind and body, human that is, it just that some idiots in the world who think there ### don't stink, make up for more than half of the population, and the poor struggling people like myself who get treated like garbage, Have a harder road to hoe. Well put that in you pipe and smoke it, prema dona.

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Joan Donnelly
Philadelphia, US
Jun 20, 2011 10:53 pm EDT

I think poor customer quality care that I received when I returned an item back to the store, and this man couldn't meet my expectations and give better service.

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Joan Donnelly
Philadelphia, US
Jun 20, 2011 10:34 pm EDT

I think some people could deal with situations that are similar in nature, if only they knew that they can file a grievance and that it isn't something that they should have to put up with, poor customer quality care. I think i'll not let someone get the best of me, and come out on the winning side. If someone gives me a problem, I will go and make a complaint against them, and maybe this would help the qualityof being a valued customer.
I use to get medicine at this pharmacy also, I will not use there pharmacy, because they told me to call the doctor and have him phone in a perscription, when they are suppose to call the physician, not make the customer call for a medicine ordered by the physician. They made me wait almost 1 hour, and most of the time I have to wait for medicine a long time to get filled.

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Joan Donnelly
Philadelphia, US
Jun 20, 2011 8:20 pm EDT

I have a problem with this also, and as a customer I am not appreciated. You spend a few minutes in this store, and the security are standing waiting at the door to make sure you didn't take anything. I don't shop at this store anymore, and I get what I need elsewhere. The manager that works here has a real bad attitude black man. I am looking into turning him in and complaining against him.

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Pharmer Oz
Odessa, US
Apr 01, 2011 2:22 am EDT

They are complete jacka**es! I can tell you right now that they received your antibiotic then informed you that they had the remainder you needed, but instead of bottleing and lableing it for you (since it was a remainder of a script) they wound up filling another prescription for it before you could get in to pick it up...hence they were out when you arrived to pick the RX. Do yourself a favor and NEVER use Walgreens Pharmacy again! There are so many others to choose from. Use a small "mom & pop" pharmacy and give your neighbors (so to speak) your business instead of those who do not care about you as a person, customer, or human being for that matter! The prices are usually way better at the small pharmacies anyway. Hope mt opinion helps and you never return to Walgreens. Thanks!

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7:45 pm EST
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Walgreens reciepts

HI I will be honest, I do not shop at Walgreens that much as it is out of my way but every now and then when they have unbelievalbe circulars I go there. UNfournatley I am always dissapointed, they do not have the product or only had a few of them to start with. ON my visits manytimes NO clerk knows where the product is? THIS complaint is MINLY about the reciept.
I feel it is very difficult to read. I bought almost everythiing on sale an dI honestly cannot tell if I got the sale price. Other drug stores like KINNEYS and Rite AID have much easier to read reciepts and Iknow when I leave theri stores that Ihave gotten the sale price.
I hope a very important person at WALgreens gets thsi complaint and does something about it.
THEY can contact me at my email [protected]@yahoo.com. A dissatisfied customer. JEAN EMERY

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captnspaulding
New Albany, US
Jul 22, 2010 8:13 pm EDT
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you web site"walgreensfeedback.com", does not come up.

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GirlieCat
, US
Jan 04, 2010 8:32 pm EST

I work for Walgreens but I am not a "very important person"; I am an asst. manager in CA but I read your comment and wanted to respond by first saying, I am sorry you have had that experience. I am proud to work for Walgreens and yes, we have many opportunities to listen, change and improve. I hope you will come back to this site to check for any comments because I care and I want to thank you for taking the time to tell us your feelings and experiences. It's customers like you that help us see what needs changing. If you want a very important person and I say this with sincerity, call your local district manager or email this concern to the corporate office. Not every complaint can be immediately corrected or changed but unless the decision makers know there is a problem there will be no changes. The receipt problem is something I have heard more than once. I hope you come back to us.

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7:30 pm EST
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Walgreens failure to take care of customer in the pharmacy ahead of others

I waited 45 minutes for the h1n1 vaccine while people who came in after me had prescriptions filled. I was the only one waiting when all this started. When I complained about the wait and the discourtesy, the pharmacist YELLED at me. I left, complained to the manager, and am now trying to complain to the home office. I will never set foot in any Walgreen's again. Wonder how she'll feel if I get swine flu and DIE because of her.

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2:51 pm EST
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Walgreens $3000. cash sweepstakes entry chance

At both of above sites, I received a receipt claiming a $3000.00 sweepstakes entry at www.walgreensfeedback.com to answer a few questions. This is "not" an authenic website address for this monthly sweepstakes for either store. I should receive credit for two receipts entered. (1) survey [protected], password [protected] and(2)
survey [protected], password [protected]. This constitute false advertising. Since I have submitted surveys before, I am very disappointed to spend so much time notifying you of your error. Please answer in due fashion soon.

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Dorothy Allen
Mobile, US
Mar 19, 2010 6:36 pm EDT

I thought it was a rip off because I shop at walgreens all the time and I 've done the survey so many times and never won any thing or received nothing for all the perscriptions and merchandise perchased. I know its a rip off!

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Dorothy Allen
Mobile, US
Mar 19, 2010 6:30 pm EDT

I thought it was a rip off because I Shop at Walgreen in Mobile all the time and I have done thi survey so may times and never received as much as a free coupon. Dorothy Allen in Mobile Alabama

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pepito
Hialeah, US
Jan 04, 2010 12:47 am EST

i went to do the survey tha same ### happen to me walgreen is a liar whit the sweepstakes and batya is toothface

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L. Page
South Bend, US
Jan 01, 2010 11:52 pm EST

I tried on 1/1/2010 to take the survey online. I went to Walgreens website and put in the information.
I answered only three questions and then the screen would not move forward.
A message repeated that I should answer the question. I had answered the question. I tried to clear
the screen but it would not allow me to do that and put in the answer. It was stuck!
Your site needs to be checked, because I got stuck on the survey answer.
I tried to clear it so I could go onto the next question but it did not move forward.
I tried to clear the survey screen several times and nothing happened. It was stuck!
What is the problem with your survey site? I think its very unfair, that I want have the chance to enter to win the $3, 000 cash sweepstakes. Is there really a cash sweepstakes to win? Walgreen's should have computer techs. to check these sites for survey
customers. I have been going to Walgreen's but I think I will go less. I don't have this problem at the other
pharmacy's website your competitor. (This took place in South Bend, Indiana) Please give this problem your attention. Thank you.

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marjorie janis
Tullahoma, US
Dec 21, 2009 1:48 am EST

I to just tried to get in to the survey on 12/20/09, this is not the first time it happened to me my survey # is0634-0329-408. what is the problem? (Tullahoma Tn.)

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Marilyn Keyes
New Bern, US
Dec 21, 2009 1:12 am EST

i just got(12/20/2009) the same survey to win 3, 000, #[protected]. i could not get to the site to enter, I love WALLGREEN andTHEY DO NOT need to use tricks and LIES to get me in the store THIS TOOK PLACE IN (NEW BERN NC).

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batya
Manhattan, US
Dec 20, 2009 5:30 pm EST

walgreens is a great store all the employees treat you so nice it makes you want to go back to walgreens. They wait for you when you take out your money with patience and don't rush you. They talk to you nicely without snaping at you. That's why I go to walgreens almost every day even when it snows because I know I'll be warm and get treated great.

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batya
Manhattan, US
Dec 20, 2009 4:48 pm EST

walgreens is a great store all the emploes treat you so nice it makes you want to go back to walgreens.

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CJHauschild
Evansville, US
Dec 17, 2009 8:34 pm EST

I cannot find where to enter the $3, 000 cash sweepstakes when going to www.walgreensfeedback.com This is NOT a people friendly site. I guess you are better off calling [protected] within 72 hours.

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BETTY L MICHAEL
FT WAYNE IN , US
Dec 17, 2009 12:01 pm EST

WE LIVE IN FT WAYNE IN. I HAVE HAD MEDICINE ORDERED BY
FAX MACHAINE AND FOR SOME REASON THE MEDICINE DEPT
IS NOT RECEIVING IT. I HAVE HAD TO CALL MY DOCTOR OFFICE
AND HAVE THEM CALL IT IN. IS THERE ANYTHING THEY CAN
DO TO GET THIS DONE IN THE FUTURE?

I HAVE HAD NO PROBLEMS AS THE PEOPLE THERE ARE SO NICE.
THEY FALL OVER THEMSELVES TO MAKE SURE EVERYTHING
IS O.K. I ENJOY SHOPPING THERE.

I DO NOT WISH TO GET ANYBODY INTO TROUBLE AS I DO LIKE
THE STORE.

THANK YOU FOR LISTENING.

BETTY L.MICHAEL
B-KMICHAEL@COMCAST.NET

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Walgreens employees

i was in your store on 3 different occasions. the first time went up to front cashier to ask cashier about the h1n1 shot, i seen a sign that was posted outside the store. cashier made as if she did not know what i was talking about, she did'nt try calling pharmarcy or the manager to find out. i ended up telling her that's alright, and went some where else to get my shot.

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Upset Walg emp
Springfield, US
Dec 18, 2009 11:05 am EST

I work for Walgreens too and I agree to some of the things that goes inside Walgreens ( behind the scenes issues). Managers are least approachable and always their are unfairness among employees. Some employees who are Managers sycophant gets away with everything verses people who speaks the truth are in managers bad list. Some policies of Walgreens like bag checks to employees is so unfair treatment for employees who worked their for the longest years of their lives. The managements ask the employee to do a bag check if they bought something at Walgreens even after they are clocked out from work, this is disrespectful and unfair treatment to the employees. First of all they have to wait for management to come up at front ( which could take half an hour or more) and then ask their receipt to check it off in the log. If employees are clocked out and they shop at Walgreens after work, They should be equally treated like Walgreens Customer. If Managers are told about the unfairness, they have only one say, it is by the District, call them about the issue or tell them about the policies, the managers or management of the stores has nothing to do with. Who are we going to take our issues to ? District are not even approachable, they could take years for voices to be heard, so what is the solution, Employees Quitting Their job, Is this What Walgreens are Good For, making employess get frustrated and drag them to quit their JOB?

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Walgreens store complaint

In my experience, Walgreens is a a fairly common and reliable store. It has become somewhat of a symbol in many communities of quality products. It would be good to be able to say the same of the service in most cases.

I have had primarily positive experiences with Walgreens, in general. However, my experience on 11/30/09 in the Chicago store at 6315 S. Kedzie, was the worst shopping experience I've ever had in a Walgreens location.

This was literally the second time I'd been in this store and the shelves were practically bare. Items I'd normally purchase at any other Walgreens location were not there.

I went ahead and bought the couple items I settled for. The attitudes I caught by both employees at the register nearly made me drop my potential purchases and walk out.

I would have considered complaining to the manager about my unsatisfactory experience except, the dissatisfaction was with him (Pete, according to the name) the Store's Manager!

I could barely believe it, both the manager and the employee at the checkout registers acted as if I was doing them some sort of a favor by shopping there. They were just as disgruntled as they come, and acted as if they couldn't ring out my purchases quick enough, in order for me to get out.

The attitudes of these two employees were so disturbing that I deliberately went back to the store on 12/2/09, just to get a receipt to fill out the store survey online and submit how horrible these individuals made me feel as a customer.

The slight chance that I would go back to this store, I rated as a 3 and that would only be if I went during the hours that I did on 12/2 to receive service from the cashier that assisted me.

The reality is that I will never shop this particular store again. It also makes me question why service such as this is tolerated in a Walgreens. Thank you for allowing my feedback.

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Stella Bell
Providence, US
Jun 29, 2010 1:31 pm EDT

The Walgreens I go to is located on Atwells Ave in Prov R.I. Every week there is something in the flyer for sale and it is never available. I wait all week to see if it comes in and it doesn't.When I confronted the manager she was anything but nice and told me that the flyer was for all the stores and they might not get it. Well, CVS also advertises and it's also nationwide and their products are available. I feel like I am stuck in this situaton because I do not drive and Walgreen's is in walking distance to my home. I teally don't think for one minute the products are not available on the first day of sale and it is a matter of very poor mangement. Too bad for me it isn't a cvs I live near.

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Walgreens time wasted

I have used Walgreens pharmacies for several years. The staff is always friendly and helpful. I call in my prescriptions and allow time for them to be filled. Much of the time, as I enter the drive-thru, a person has chosen to delay others from picking up their items by presenting the assistant with their prescription as they drive up. As cars line up behind me, I'm having to wait 15 to 20 min. One of the Walgreens here in Tulsa asks persons presenting prescriptions to drive on thru - park - and come back thru the line in 10 min. I would think this would be a good policy for all Walgreens. Thanks for taking care of this matter.
Mary

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NZGreen
, US
Dec 23, 2009 1:01 am EST

I have this same situation at my Walgreens. People drive up, present their prescriptions and wait. I believe the pharmacist should ask them to drive around and give them 10 minutes at least. It's really inconsiderate that some people think they are the only one waiting. Maybe post a sign that the wait time will be... whatever. Thanks.

Walgreens does an excellent job and I'm usually there every week for something, but as they do many prescriptions, there should be a way to handle some of these customers.
Thanks.

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Walgreens website access

I tried to enter the sweepstakes from my receipt and wanted to complete a survey about my experience (prices weren't correct w/Walgreens weekly ad). I tried walgreensfeedback and www.walgreensfeedback but received an error that my browser couldn't open the site because of a server error. When I just ran a websearch for the correct address and found this website. I wanted to add my problem to this site so people could see that they may not be alone when they have the same (or similar) issues.

I had three problems with my receipt earlier tonight. I will have to go back into town soon to have everything resolved and get my money back. Walgreen's items aren't the correct price at the register and sometimes, the weekly ad, the price listed on the shelves and the price that is charged at the register all differ. So, you need to keep the ad with you at the store while you shop and watch closely when everything is ringing up.

I want to remind people to remember that there is a difference between sale items and the ad's coupons. Make sure the clerk uses the coupons that are in the weekly ad. There's a big difference in price without their little coupon. I hope this message helps people save money... nickles & dimes, ya know?

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krissi
reno, US
Jun 25, 2010 10:39 am EDT

I purchased something in store, reciept states go to web site fill out survey;problem is the form states my Name, is incorrect;ex. the spelling of;such a joke my name is spelled the same as on birth certificate!Am too old for stupid crap! If anyone knows how to spell name and that my address is correct trust me it's this 57 yr. old woman !

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NORMAL HUMAN BEING
, US
Jul 22, 2011 4:38 pm EDT

ATTENTION MT AMMANULLA KHAN(JAY, PETER, MIKE, SHAMINI, AFSAL OR WAT EVER FAKE NAMES) One who "publishes" a defamatory statement is liable.However, 47 U.S.C. sec. 230 says that online service providers are not publishers of content posted by their users.Section 230 gives most ISPs and message board hosts the discretion to keep postings or delete them, whichever they prefer, in response to claims by others that a posting is defamatory or libelous.Most ISPs and message board hosts also post terms of service that give them the right to delete or not delete messages as they see fit and such terms have generally been held to be enforceable under law. This message is just a warning.Please do not post false messages to a reputed companies complaints board."WALGREENS HAVE NOTHING TO DO WITH YOUR ISSUES".

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David John khan
, TM
Jul 22, 2011 2:01 am EDT

What's wrong with David. I guess David or John or whatever his name is, is frustrated at the world. The only way to resolve this issue is to contact his son afzal007@aol.com. I hear they committed criminal fraud by taking student loans pretending to be Nabee. This needs to be reported to the police and then all 3 are going to put in jail

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Nabee Khan
, US
Jul 21, 2011 3:50 pm EDT

whom ever complining this report, This is my own big borther, he now goes under David. one of the many names he uses, what a shame, all lie,

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Nabee Khan
, US
Jul 21, 2011 3:23 pm EDT

all above mention reports are completly wrong, This man was one of our ex-employee for last 10 years
we had to fired him beacuse of theft, thousands of dollars he made from the store, he goes under many names
like"David.Amanulla, John, American, Jay, New york Mike etc.. with his wife shaminys help made thousands.
when we got him red handed. He was very rude with our customers and Vendors. they are really a sick couples
so what ever above claims are absoulutly completly worng, our store have the best repetaions.
and these both peoples are receist, they both from India, they dont like other people whom struggleing to live
DON'T TRUST THEM AT ALL

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Ken Carp
Wyckoff, US
Apr 17, 2011 6:26 am EDT
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Very disappointed with your picture Kiosks since their upgrade. The 4x6 selection automatically crops some of my pictures without me choosing to crop and you only have a choice of glossy. The 4x5.3 only offers matted and no glossy and will also crop automatically some pictures, but less like with the 4x6. Automatic cropping is absolutely ridiculous. In the past, i've enjoyed the usage of the Walgreen picture Kiosks with none of these issues. The staff was as helpful as possible, it is the Kiosk that is the problem. If no resolution will be done, I will not be using Walgreen's for my picture processing.

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stuffbag
Sunland, US
Feb 18, 2011 6:22 am EST

Onilne a box of mothballs is $4.99 and the box is 14oz. In the store the box is $6.99 and is 10oz. What kind of a game is that?

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cocodunlap
Bakersfield, US
Jan 27, 2011 6:10 am EST

the feedback survey is a joke you get everything but a survey Walgreens take some kind of responsibility oner this crappy website no one can find...

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xeriscapelady
Tarpon Springs, US
Dec 28, 2010 7:15 am EST

I was in Walgreens about 3-4 weeks ago and bought a lot of items that got bucks to use the next time I was in. I came in about 2 weeks ago and was told I could not use them because I was using a simple coupon in the flyer for one item that saved 50cents. Instead of THINKING and putting that down and just buying the others I let him not take the others. Soon as I got home I could not find my receipt coupons to use the next time I went. It is the 28th now and they expire on the 29th. if I can;'t bring in my times on the receipt and just get the money back I will not go to that Walgreens again. it is very c, lose to me and I have used it regularly.
I went to a CVS store a couple of times and once when I bought stuff they told me, break it in half and I can use half the coupons I earned right then. How different from Walgreens. You need to get rid of that manager at the Tarpon Springs store on Altr 19( Pinellas Ave.) as he will make people too angry to go there again. Please let me know what I should do on the lost coupons which I suspect I left at the store, but when I called I am sure they were thrown away or grabbed by someone, maybe even the manager.( a man from India).

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jamesm80863
Charleston, US
Aug 16, 2010 4:39 pm EDT
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cannot even get into the survey, stop suggesting or offering a survey if it does not work

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Walgreens cleaning the restrooms

Why is it the Beauty Advisors job to clean both the men and the women restrooms? I think that is unfair, and very nasty to have to do that, Walgreens can afford to hire a service to do the job.

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genocide12
Richardson, US
Jan 09, 2010 11:40 pm EST

wtf first and formost that is ### i work at walgreens and when they try to tell me to clean the ladies restroom i tell my boss hell no

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Trevor is now a proud father a baby boy
Markham, CA
Nov 18, 2009 3:39 pm EST
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I don't know, but usually at wal-mart they reserve these jobs for the diabled people.

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Walgreens medical clinic

We took our daughter to their clinic for a strep test because it was after our pediatricians office hours and the hospital said it would take several hours before they could get to her. We got in after completing their registration log in and the Nurse Practitioner did the quick swab test which was negative. He said he would send the other sample in for the culture test which is more accurate and would call us back if it was positive in three days. We never heard from him and assumed she did not have strep. A few weeks later she came down with terrible headachs and a severe rash. We took her to our pediatricians office and they diagnosed possible Rumatic Fever which is a result of an untreated strep infection. We called Walgreens back and found out they never sent in for the culture. After several doctors and a heart specialist she does not appear to have severe long lasting problems of full blown rumatic fever. Our pediatrition and the hospital said it is routine to get the culture because everyone reacts differently to strep. The only advantage to the swab test is if positive you can start antibiotics right away. We will never use Walgreens again for anything. We complained to the corporate office and they did nothing. They appear to be trying to make a quick buck on questionable medical practices.

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Mia P
Milwaukee, US
Apr 16, 2012 1:40 am EDT

I have an incident in Milwaukee WI. I was misdiagnosed by a nurse practitioner who never even listened to my symptoms. She basically told me I had a chest cold, even though I could hardly swallow, talk or move my neck and head. I had a low grade fever (100) and was sent home with an over priced inhaler (was not even coughing) and an expectorant. After 2 days, I was even worse! I ended up at an urgent care clinic connected to a hospital. The doctor immediately saw that I had strep throat. Unfortunately, because the proper diagnosis was delayed, the strep throat manifested into an upper respiratory infection and sinus infection. Two separate prescriptions of antibiotics were required. Also, they never properly billed my insurance, was never sent a bill, and was put into collections (for 75.00) 6 months after the ordeal. The misdiagnosis ended up costing me about 300.00 total.
I will NEVER EVER go to a Walgreen's "Take Care" clinic again - and direct others never to go there.

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Walgreens please hold!!!

Today at 1:40 pm I left my doctor's office to call in a refill on an RX that I was to take again. I drove from Batavia, thru Geneva to St. Charles to pick up lunch and back to the Walgreens in Geneva as it was on my way. I was put on hold constantly with only one human response to my call to hold and she would check to see if the medication was available. At 2:05 pm someone finally picked up the call with no idea why I was calling. Her response to my question as to why it took so long to answer was that "we had a lot of phone calls". Gosh, imagine that, I was one of those and I was on hold, how about all those calls that never were answered. Walgreens is way to overconfident that they are the only ones out there, well, guess it is time to switch to CVS who is larger than Walgreens and up to this time, has been a lot friendlier than Walgreens employees. I worked parttime as a Pharmacy Tech for 12 years and it has gone downhill since then, all the Techs and Pharmicists that worked for Walgreens that I knew have left and gone to different employers and the training also sucks, it is no wonder their number of errors has gone up over the years, scary, huh!

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Sherdina Sewell
Chicago, US
Dec 04, 2009 1:37 pm EST

I had a deliquent account with Walgreens Home Care Dept. which was referred to a collection agency called Affiliated CSR. When I was contacted by them they set up the account so the payments would be withdrawn from my bank account. The agent said that prior to the monthly withdrawal, I would receive a statement or reminder. After 3 months of withdrawals I have not received any paperwork for my files and I don't even know what my balance is.

I have contacted Walgreens to try to contact this agency and they do not have a correct phone number for them and no one seems to know how to contact this agency. I have had my bank try to investigate and they also have been unsuccessful. I do not have a problem with the withdrawals but I would like to have some paperwork for my files. I have called Walgreens to obtain my balance so they are getting their payments. Why doesn't Walgreens have the correct information on the agencies that they hire?

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Walgreens - survey

I shopped at walgreens yesterday 10/06/09 my reciept and the clerk both said to go online to complete survey and enter their $3000.00 sweepstakes. I did go to their website just to find out that the survey was no longer available. Just what is it you are trying to do Walgreens.

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Walgreens false sweepstakes

i got a receict from walgreens on october 5, 2009 saying i could go to their website &enter a contest to recieve a 3000.00 cash prize, but the contest rules say the contest ended june 29th.this is false advertizing. is this standard procedure fod walgreens? tommy c. perry
306 n. jefferson
hobbs, n.m.88240
e-mail [protected]@msn.com
phone [protected]

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ladymorgan222
Pittsburgh, US
Aug 30, 2011 12:47 pm EDT

First of all, your blatant anti-Semitic comment should be removed from this site! The contest is monthly, so if you see that it ended on June 29th, it was because it was the end of the month. These contests are national...so you may not here of the winner...unless they decide to post them, they could be all over the US. My local Walgreen's store is wonderful, and so is the staff...who help me tremendously since I shop for a local foodbank and buy large quantities. Your not entitled to win, your not entitled to anything free..and to accuse a company without total knowledge or information shows how uneducated and unhappy you are!

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Nani437
Garland, US
Feb 15, 2011 12:15 am EST
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If you look at the bottom of the survey when you first click onto the survey website you will see two places to click...one is for the rules of the sweepstakes, the other is for the winners list. This is not a scam. Walgreens happens to be a Prestigious company.

I don't know where you people are from but I'm from planet earth and I can tell you that some of the comments I have read here are way out there. It's just ridicuous that you would think a company like Walgreen's would even attempt to perpetrate a scam of this sort.

All of you just made yourselves look like total embeciles...I am too through.

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Nani437
Garland, US
Feb 15, 2011 12:03 am EST
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I was able to get in on line and take the survey and enter the contest. Maybe you should go to the store where you made the purchase and ask the manager about the contest.

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Dewey Cheetumn
New York, US
Aug 11, 2010 11:10 am EDT

Funny, most people i tell about the Walgreen Scam already know about and are not going there again...whtas this low-end [censored]hole store thats caters to boogies and trailer parkers even doing in the white wealthy town of glastonbury...it should have never been allowed in.

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Dewey Cheetumn
New York, US
Aug 11, 2010 11:07 am EDT

What a bunch of con artist jews that run the dump Walgreens...they advertise a $3000 contest thats as phoney as them.

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A. Philips
Milwaukee, US
Dec 27, 2009 10:17 am EST

I never heard anything about any winners for this "contest" at ANY point in time. You would think a company with the success and prestige of Walgreens wouldn't resort to such dishonest tactics.

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steel6man
, US
Dec 08, 2009 1:44 pm EST

i have a receipt dated 11/19/2009. with the false $3000.00 sweepstakes

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LILLISN A. WRIGHT
Waukegan, US
Nov 25, 2009 1:01 pm EST

"HI" My name is Lillian Wright . The sweepstakes you have going for $3, 000 end June 29, 2009. So this call false advertizing. You need to take this off of your recents. My home phone is [protected] .I stop in every mouth to pick up my prescriptions . And when i went home, I look up this sweepstakes couldn't find it. Thank you. Have a good day. God bless you all.

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L. L. Fisher
Kyle, US
Oct 06, 2009 3:38 pm EDT

I called the toll free phone number to enter. I wanted to find out the contest rules and a list of prior winners but could not find anything. no way to enter online or anything about this contest except complaints.

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Walgreens seriously overcharged

I am a nurse and have been one for 32 years. I have seen everything from million dollar transplant surgeries to a boo boo fixed with a kiss and a bandaid. I needed to do a wet to dry saline dressing on myself and got my nurse practitioner to call in a script to one of your pharmacies for normal saline. I do not know for the life of me, why I needed a script for saline but rest assured, I did. I went to pick up the script and was knocked out when the clerk told me it would be $24.53. That was after my insurance paid $25.46. My script was for 2- 250cc bottles of normal saline. I buy saline for the location where I work and this is about 12 cents worth of saline! I checked with my supplier and my cost to buy these is $1.22 each! Why does this cost $50 from you all? When I asked the pharmacy tech she was only nable to say "I don't know, they don't show us that". This is highway robbery!

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Marion Woodard
Houston, US
Oct 23, 2009 5:47 pm EDT

I am beginning to wonder if there really is a sweepstakes presented by Walgreen's or if this is just another scam? I have entered this sweepstakes numerous times and never have won anything not that it is a guarantee that I will win but I am just very concerned. It appears as though there are others who are just as concerned as I am.

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Walgreens - $3000. Sweepstakes

I went to Walgreens today (9/29/09) and received a receipt from the pharmacy. It said I could go online for the $3000. monthly sweepstakes within 72 hrs. All the material on that page were advertising, with no way of entering the sweepstakes. Please have this corrected. Royskibo

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Walgreens harassment/discrimination

I was just recently harassed by the store mgr., then because of the harrassment, I became distraught, upset. I told the pharmacy mgr. that I was leaving to go to the doctor and why. I also spoke to employee relations to file a complaint on the store mgr. for harassing me at work. I had a severe anxiety attack at the doctor in which I was transported by ambulance to the hospital. I also have a note from the doctor. The following day, I was told on the phone by the store mgr. that I was fired for abandoning my work and that he went to the proper channels and not to show up to work on monday. I worked at walgreens for almost 8 years. I never got sick and not had a doctors note and this is what corporate did to me and my livelyhood. Not one person investigated or tried to help me from corporate. They only believed the store mgr. Justice will prevail.

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Walgreens why do we have to pay for a flu shot?

I don't understand why they give the pharmisist the flu vaccine for free but make there technicians and store staff have to pay they put all this extra work on us with no extra help you think they could give us the vaccine also. I talk with other people and there employers pay for theres. All this company thinks about is money, money, money, this is the first year they have there pharmisist giving flu shots and braging about how much there making makes me even more angry! I have worked for this company for a long time. My next complaint is we do not get are 15 minute breaks. And with all this extra work, it is getting harder and harder to go to work each day I'm tired! WE NEVER GET ARE BREAKS!

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rayj467
Tallahassee, US
Sep 26, 2009 10:57 pm EDT

Wow...so let me see. Pharmacists make an average of $110 K per year. That's more than 2X what the average store manager now makes...and as for the lowly cashiers, photo techs and the like
well we make an embarassingly low amount PER hour...
and yet...Walgreens in their infinite wisdom has decided to give the highest paid employees in the entire store the vaccines for free?!

Hmmmm without me, and my lowly counterparts...well the store wouldn't be able to function should a flu epidemic really occur...so how can they justify this?!
For me to pay for my flu shot..it's the equivalent of me working for aprox. an hour and a half (before taxs).
Who ever comes up w/ ridiculous ideas like this should be fired.

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Elyk
Everett, US
Sep 25, 2009 1:40 am EDT

I am an employee for Walgreens. Even if you do not receive your vaccinations for free, you do receive a huge discount compared to what customers must pay - $10 compared to $24, that's almost 60% off. As for breaks, different states have different laws on requirements for breaks and lunches. I'd check the laws in your state - however, I checked the policy on the employee website (which you can access with your storenet sign-on, employee.walgreens.com) and it states as follows:
"Meal and Rest Periods

Walgreens maintains a policy to ensure that hourly employees are given a reasonable amount of break time during their shifts. If you are an hourly employee, the following applies to you.
Rest Periods (Breaks)

If you work more than four hours in a day, you will be given one 15-minute paid rest period. If you work at least eight hours in a day, you will be given two 15-minute paid rest periods.

Meal Periods

If you work more than five hours in a day, you will be given a 30-minute unpaid, uninterrupted meal period. Your meal period will begin no less than two hours and no more than five hours from the start of your shift.

If you work three or more hours of overtime during a single workday, you will be given a 30-minute unpaid, uninterrupted meal period before or during your overtime period.

Your time spent on a meal period is not considered working time as long as you were completely relieved from duty for your entire meal period. If you are asked to return to work before the end of your meal period, you will be paid as if you had worked your entire meal period. "

If they're not allowing you breaks they're not following corporate policy, and you could complain to upper management. There are resources which should be posted in the breakroom or office with a number to call and report or complain.

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Walgreens whimsical refills of prescriptions

I recieved a prescription from my psychiatrist for Xanax (60 pills month, take twice daily) with 2 refills. I also get Celexia (citalopram) for depression. Recently I was going on a cross country trip and called my Xanax refill in two weeks early, leaving a message. I tried to call to explain why I needed to get them early, but lo and behold, they filled them without a fuss.

I have no insurance and pay cash.

Since I have a refill left, and my money only comes sporadically, I would like to get them early again(15 days) just while I have the money (plus I can only transportation on 1 day of the week, and that's unreliable.

Anyway, I don't wnt to cause a fuss, but are drug stores allowed to refill such medication as benzos and anit-depressents under less stringent rules than narcotics? That is, . did I just get lucky, catching someone in a good mood? I don't want to call and be embarrassed or sound like some junkie. I don't need them, but does anyone know what the restyrictions actually are, or does it depend on the store, pharmacist, state, or whim of the pharmacists?

No biggie, but I was surprised they filled them after only 14 days with no questions asked.

Thanks.

Sleep

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K A Mc
Fort Worth, US
Feb 23, 2010 1:22 pm EST

I went to Walgreen's today and purchased a prescription for $45.00. I was given a receipt that said I could enter a month cash sweepstakes for $3, 000.00 if I completed a short survey. There is no such survey available. There were numerous other individuals that have complained also. Why has this not been corrected? I was able to call the 800 number and do the survey. Walgreen's needs lessons from Petsmart regarding on-line surveys.

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NO NEWS
Chicago, US
Apr 18, 2012 11:35 am EDT
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I got hurt from this company back in 2007
Still haven't recvd my disability from their insurance
company called sedwick mgrs have since been relocated
to other walgreen's currently i am suing them

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Gerry
, US
Jul 01, 2010 12:07 pm EDT

Rowdy customer in store annoying people at checkout. I had to admonish the person to "Behave." I suggest you do the same.

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berzett
Rogersville, US
Feb 11, 2010 1:52 pm EST

Walgreen's in Athens, AL had a $4.00 register reward for the purchase of Cryostat. The manager was quite arrogant & refused to give me my register reward.

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Marieshoenfelt
, US
Aug 01, 2013 10:21 pm EDT

Pa state law now only allows refills 3 days in advance with Xanax I am not sure where you are from but I just found this out today so it could be all of US or just where I am from I don't know. Also insurance or no insurance since Xanax is a controlled substance watch getting refills done to soon before they are due or your doctor will get a letter reguarding your refills after the pharmacy tells you they won't refill them and you could be taken off your meds and moved to something else or just not have refills n get a 30 day script and that's all. I only know that cause my x husband traveled a lot and when I could i went with him and you can only transfer a script to a different state once so I was getting them refilled when I could while I was in pa n sometimes it was 10 days early. That caused a huge fuss! I was able to get my doctor to understand but was told if the issue came up again I would never be put back on Xanax again it forced me to stop traveling like I used to and I just stayed home :( good luck to you hope my rambling helped

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

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