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Vonage / Vonage customer service being penalized and it was there error

1 United States
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This company does not keep you in the know they where suppose to mail me to say if my phone number had been changed so that I could use my old number, but as I had not contacted them for the 30 days, they charged me 23.99 for not getting in touch with them, they where suppose to mail me to say that this had been done but upon calling them was told that I should of kept in touch with them, (and I though that I was the customer) as it was they never transferred my number, but as the person taking my order had written down my email incorrectly they said that they could not contact me so this was my fault and they have their policies. I would not recommend this company. The day I originally called to set up with them everything was fine and very helpful, the second day I called back realising that I needed my original number so I was going to cancel my arrangements not realising at the time I could keep my old number that is when the analyst told me no problem you can have your old number and we will mail you to let you know this has happened. No email came, I do not have time to sit an my PC looking for such mail, and time flies.

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