Vonage / To cancel Vonage services are being just as difficult to do as AOL's!
August 29th number was ported from ATT to Vonange to activate their service. It only took them 2 days to port the number. However, After 1 week ATT dropped DSL service. When that was done, I had no dial tune, no landline, could not make outgoing calls, and incoming calls were getting redirected to Vonage service and message were being left on my computer.
I contacted ATT and was told my DSL line was dropped. So, without DSL I couldn't use Vonage, and, in addition, I no longer had security service for my home because I had no dial tone, no landline, which my security system uses. So, from September 8 until October 4th, I could not make phone calls from my home number.
September 11th: I contacted Vonage to cancel my account and port my number back to ATT. I was told that if I cancelled my account before the phone number was ported back, then I'd have no phone number at all. In the meantime, I am without a live telephone line.
October 2: Phone number finally ported back to ATT and I can now make calls from my home phone, through ATT service. Vonage has charged a monthly service fee and my account with them still shows "Active". October 13: Contacted Vongage to cancel my account. Again was denied this request. Was told that if I cancelled now I would pay $80.00 in addition to $39.95. Was told to call back after October 29th to avoid being charged the $80.00. I asked if they wanted their equipment returned because it was only used for a week, and was told "No, we do not want the equipment back".
On this date I said "Okay, I will call back for the 3rd time at the end of this month to try and cancel the account."
I plan on contacting them again on October 30th to try and cancel my account again, but this time I'm going to record my conversation with them.
To cancel Vonage services are being just as difficult to do as AOL's!
Vonage, 23 Main Street, Holmdel, NJ 07733
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