Vodacom / wrong debit order date

South Africa

I took a contract out by game zevenwatch mall. Today (19th) i got a sms to say that vodacom deducted out of my account. I specifically told them my pay date is on the 29th of every month. Called vocadom head office this moring. I was told by dikeledi and thuli at the head office, that after a new contact is taken out vodacom will go into your personal account and debit money for the contract within the next 48hours after the contract has been activated. No one ever told me that. No money was in my account when vodacom deducted. Now that debit order bounced bank and now the bank is going to charge me bank fees of which i am not going to get bank. They so damn stupid. I want this to be retified.

Jan 19, 2017

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