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Vodacomvodacom service standards

I receive a monthly allocated airtime of R200 as per my contract. The month of January this was not allocated to me, I called Vodacom customer service several times and to date still have not received my airtime or any feedback on why this was not paid. I call a week ago and they said they see it was not allocated but there is a back log and they will get back to me, To date not even a single follow up. I called twice, still no feedback. This is a total inconvenience as this whole month I ended up paying for my own airtime, This is an unplanned expense.

I have been a loyal Vodacom customer for over 15 years and it is so sad to experience such poor customer service, Vodacom your standards have dropped.

Don't know if I will ever get feedback or my airtime, we almost going to a new month.

Disappointed !

Ki
Jan 25, 2017

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