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Vodacom / vodacom customer care /back office disgrace

South Africa

Good Day

I have been a client with vodacom for many years. I have never had any issues with my phone nor contract nor payments. I recently on the 2nd of February upgraded my contract from the Uchoose Flexi 350 to the Uchoose Flexi 200 (Sony Xperia XA Ultra), with my upgrade I received free movie tickets, educational voucher as well as 10gig promotional data given to me for free.. On the 1st of March I received my invoice/statement from Vodacom saying I owe R175 for my new contract (Uchoose 200) as well as R306.14 for my Uchoose flexi 350 and the promotional 10gig data for R525.44 as well as the identity caller subscription of R10 (no idea what that is, in total my account was R1 308.00 (Madness).. I then contacted vodacom and laid a complaint and asked for my account to be rectified, I also also asked why I was billed for 2 contracts, I have always upgraded and never use to have a problem with vodacom until this year. The R599 was then cleared from my account but my billed stayed over a R1000.. I have laid complaints by vodacom and no one seems to understand what the problem is, I am not at fault here. Today i contacted vodacom to cancel my contract and I was given a settlement amount which i asked if i could pay it monthly I was told NO.. I have been a loyal customer for years, ever in arrears I am ready to take this further.

  • Updated by Angelique1304, May 15, 2017

    Good Day

    I have been a client with vodacom for many years. I have never had any issues with my phone nor contract nor payments. I recently on the 2nd of February upgraded my contract from the Uchoose Flexi 350 to the Uchoose Flexi 200 (Sony Xperia XA Ultra), with my upgrade I received free movie tickets, educational voucher as well as 10gig promotional data given to me for free.. On the 1st of March I received my invoice/statement from Vodacom saying I owe R175 for my new contract (Uchoose 200) as well as R306.14 for my Uchoose flexi 350 and the promotional 10gig data for R525.44 as well as the identity caller subscription of R10 (no idea what that is, in total my account was R1 308.00 (Madness).. I then contacted vodacom and laid a complaint and asked for my account to be rectified, I also also asked why I was billed for 2 contracts, I have always upgraded and never use to have a problem with vodacom until this year. The R599 was then cleared from my account but my billed stayed over a R1000.. I have laid complaints by vodacom and no one seems to understand what the problem is, I am not at fault here. Today i contacted vodacom to cancel my contract and I was given a settlement amount which i asked if i could pay it monthly I was told NO.. I have been a loyal customer for years, never in arrears I am ready to take this further, when I contacted the vodacom client care i get put through to multiple people whom I have to keep explaining my story over and over again, no one seems to be interested in helping me.. I have "logged" plenty calls with vodacom and no one gets back to me, no one can tell me why my account has been billed incorrectly.. This is complete and utter nonsense, I spoke to a gentleman last week and he had the audacity to tell me to read my statements and pay according to my statement (that is according to him why my account is in arrears), firstly Vodacom is at the bottom of my list when being recommended to family and friends, your staff has no professionalism and probably doesn't even know how to deal with a difficult client.. This is upsetting and outrageous, my line has been blocked, i work for a financial adviser and need my cellular phone at all time as I have dozens of clients who whats up me as I am not office bound the whole day.. I do understand that their are millions of complaints rigged to vodacom and you vodacom should be disgusted . I would really appreciate it if my queries are resolved as I am not at vault and am really considering going to the ombudsman. A person can only take so much and explain so many times.. Thanks u

An
May 15, 2017

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