Vodacom / vodacom

Johannesburg, ZA
Contact information:

I upgraded my son's contract and this was effective from 1 October 2016. The new upgrade was also to a Smart S contract that included 75min, 200Meg and 200 SMS plus free Gig's for this special promotion. This month I received an invoice to the amount of R6000 for data that was used on this phone. I contacted the call centre and they advised me that I have to specifically phone in and ask for a limit on the amounts. This is unacceptable as I have been with Vodacom for many years and NEVER was I asked to request a limit on any amount. I took out the contract with those specifications as above and expected Vodacom to deliver on their promise for that specific service. Also, with the inclusion of the free Gig's on commencement of the contract, no notification was given to me to say when the GIG would expire, if that was the case. I assumed that my son was still using the free GIG as per the Vodacom promotion.

Nov 09, 2016

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