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Vodacom / regarding my prepaid sim card and account charges

South africa, Philippines

I have been using the number [protected] since 2002 by Vodacom and had contracts since but in 2015 April my husband paid Vodacom outstanding balance and asked to place the sim on prepaid.we purchased new Sims and had been using the number on prepaid since then until November when the line was then off the network for charges for August but if on prepaid what charges am I liable for.the contract was long ended but the service of Vodacom stink.no there's no words for how bad there service is gone. In Jan 3rd while on holiday I visited the Vodacom Store in nelspruit only to wait and the consultant recorded a complaint and enquire till this day the 26th on Jan a month later I didn't even get a call back for Vodacom as I loyal customer for so many years this is the thanks I get.
Clearly dissatisfied

Ho
Jan 25, 2017

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