Vodacom / ref nr; [protected]

Rustenburg, South Africa

this is the 3rd complaint, and still nothing has been done. every time someone is calling me and said it would be dealt with in 3 days, but i am waiting now since 12 Jan 2017. i went to Voda shops 3 times and also nothing.. i had a pre-paid Blackberry phone before, and then i took out a contract with a Samsung phone on 22 Sept 2016. and since then they still deducting that R59 from my airtime for the internet and Whats-up service, I DEMAND a rufund NOW and that service STOPPED. the ref, nr sent to me on the 12th of Jan 2017 said it will be sent to a support specialist. Clearly that Specialist is not doing his job, or you are just ignoring this complaint. according to the sms they are going to deduct that R59 again on the 7th of Feb 2017. according to the information received from VODACOM. that blackberry service should have stopped at the end of Des 2016, That was the reason why i changed, and took out a contract. BUT to my supprise . So it is sure that this is a SCAMM or just Vodacome making some extra money .PLEASE attend to this problem AND SOLVE IT and REFUND MY MONEY AND STOP that service

  • Updated by Nadia Stols, Jan 20, 2017

    no update received on any of my complaints.

Jan 20, 2017

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