Vodacom / new upgrade

Alberton, ZA

I upgraded on the 4th Oct 2017 and took and Iphone SE. On the 6th Oct the new Iphone froze up and died. Went back on 7th Oct with Iphone, which was sent into Iphone for repairs, of whom wrote it off. On 13th Oct the Iphone was deactivated from my Icloud acc. Was told by manager of store that new shipment will arrive on 16th Oct but no stock arrived. I was then offered the Iphone 6 at an additional cost of R1300.00 once off. On the 17th Nov I was told that they will cancel the upgrade. On the 29th Nov I was told that upgrade cannot be cancelled being more than 14 days old form 4th Oct. This I might add was not brought to my attention at any time during the above. At this moment in time 29th Nov I am still without a new phone as stock for Iphone 6 is not available. Due to the fact that none of the above was my fault, therefore why should I be made responsible and have to pay such a lot of money.
Vodacom, Shop L8A
Alberton City
Sales Rep PK Cell No. [protected]

Nov 29, 2017

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