Vodacom / messed up my account

Gauteng Johannesburg, ZA
Contact information:

In february 2016 I had cancelled my galaxy tab but not to my knowledge I will still being charged for it with another contract that I have with vodacom. I found out by surprised when I was deducted over r1000.00 in october 2016. I called in and have no assistance with any staff. Then they had cancelled the current contract and have done nothing about the one in question. They still keep charging me for the cancelled contract. I have called numerous times and each time been put through to another department. I get the phones slammed on me when they cannot resolve my queries. Infact, today there was a lady who called me from collections department. Insisted on payments when I tried to explain what had happened and then continues to put the phone down on me. The staff are rude and unhelpful. I have been a customer for a longtime now and this is unacceptable. I will only now talk to a manager which are not contactable to report such matters. Each consultant refuses to direct me to them.

Nov 08, 2016

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