SUBMIT A COMPLAINT

Vodacom / illegal sim swap and twin call activation

South Africa

In august someone at vodacom did a sim swap and twin call activation on my account and stole r4900.it's been 5 months and vodacom is still investigating. ref 001fuac5ctv2hbj9
Dear bennie

Thank you for your email.

Kindly be advised that i have requested our back office management to provide you with feedback.

We apologize for the inconvenience caused.

Regards,
Dorcas mangaliso

Customer care
Eservice team

On 2017/01/09 08:56 am, bennie bloemhof, wrote:
Still waiting.
Thanks for poor service delivery!!!
It’s been 5 months.

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 19 december 2016 04:58 pm
To: [protected]@kingsley.co.za
Subject: re: fw: ref: 001fuac5ctv2hbj9

Dear bennie

Thank you for your email.

As this is a fraud query the investigation may take longer than our normal turn around time of 7-14 days.

The estimated date for a resolution to your query is 03/01/17.

Kindly note that its an estimated date and feedback may be relayed early to the date advised depending on the investigation.

I have requested that the department currently dealing with your query please contact you with regards to feedback.

Regards,
Cashandra grosch

Customer care
Eservice team

On 2016/12/19 04:50 pm, bennie bloemhof, wrote:
Hi

Thanks for the reply.
It happened in august, its now december. how long will this take?

From:[protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 19 december 2016 04:44 pm
To: [protected]@kingsley.co.za
Subject: re: fw: ref: 001fuac5ctv2hbj9

Dear bennie

Thank you for your email.

Our records indicate that your query is currently still pending.

Feedback will be given as soon as it becomes available.

Regards,
Cashandra grosch

Customer care
Eservice team

On 2016/12/19 04:38 pm, bennie bloemhof, wrote:

From: bennie bloemhof [mailto:[protected]@kingsley.co.za]
Sent: 19 december 2016 11:38 am
To: '[protected]@vodacom.co.za'
Subject: re:

Hi
I would like if any progress was made in this regard.
Bennie bloemhoff

[protected]
A2 – 1tzf – elj 153
S3-ge13l-lonr1

Contact person bennie bloemhoff
[protected]

From:[protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 09 december 2016 04:00 pm
To: [protected]@kingsley.co.za
Subject: ref:

Dear mr bloemhoff

As per our chat, the authentication process was followed.

Your request has been sent to our back office for urgent review and feedback. the reference is s3-ge13l-lonr1.

Kind regards

Deon andrews
Customer care
Eservice team

This e-mail is sent on the terms and conditions that can be accessed by clicking on this link https://webmail.vodacom.co.za/tc/default.html "

This e-mail is sent on the terms and conditions that can be accessed by clicking on this link https://webmail.vodacom.co.za/tc/default.html "

This e-mail is sent on the terms and conditions that can be accessed by clicking on this link https://webmail.vodacom.co.za/tc/default.html "

This e-mail is sent on the terms and conditions that can

An
Jan 14, 2017

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