Vodacom Customer Servicesim swap questions

It is with sadness that I come reporting on the ridiculous service that both agents and management of Vodacom are providing. I called in asking to be assisted with a sim swap besides the unreasonable questions they ask you, you can feel that these people are not willing to lift a finger, having worked before for MTN I understand the process and time it takes to do a sim swap and feel that at times it's not that you answer the questions incorrectly but agents are lazy and don't want to help you, worse even their supervisors have joined in this. Today I spoke to two agents after failing to assist asked to be referred to a supervisor Veronica Claasin who came out to be incompetent, which made me understand why vodacom have service that is like this

Jan 08, 2015

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