SUBMIT A COMPLAINT

Vodacom / airtime purchases

South Africa

Hi,

I am submitting a complaint about airtime that vanishes without me making calls.

there have been a few incidents but the most recent is when I bought airtime yesterday night of R12.

I only sent one sms last night which should be less than R1 and my data was off as I have wifi however this morning I have no airtime.

how is this possible?

I have lost over R150 worth of airtime in the past months and this is really upsetting,

I am wasting money that should go to making calls but is just lost in the waves,

please may you deal with this issue and insure that it does not happen again

Le
Oct 27, 2017

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