Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Virgin Mobile


Scam and fraud!

Complaint Rating:  0 % with 0 votes
0% 0
Contact information:
Virgin Mobile
2941 Fowler Ave.
United States
Phone: 801-920-6961
I have been trying to discontinue my service, as I no longer need it. I haven't been able to contact anyone. Every time I call all I get is a recorded message. So please stop my service, as I have already stopped my automatic bank payments. Thank you!
Complaint comments Comments (2) Complaint country United States Complaint category Telecommunications


Sort by: Date | Rating
A  3rd of Apr, 2008 by    0 Votes
i understand. get a load of this one. i bought a vir. phone, and don't like contracts. i cose to pay with
top up cards. at the enf of the month, i realized
i was dumping a ton of minutes, as i don, t use it very much. lo and be hold, on march 3 i chose the 24.99 monthly top up plan, which allows, i was told, 200 anytime and 500 nights and weekend minutes.
fine. on april 3, i did the dame, and was told i would be only allotted 200 night and weekend minutes.
"huh?" i asked. the nearly unintelligable rep said those 500 night and weekend minuted only apply when a credit card is used. what is the logic? i asked.
besides, last month i didn't pay by credit. allow
me to move on to day 2 of this battle. the rep rehashed the same thing, and i asked for a manager.
amazingly, one came on. he saw that in fact records
indicated that the 500 minutes were attempted to be put on my account. "just like i was told" i said.
he informed me i needed a credit card for the 24.99 plan. "i wasn't told that a month ago, and furthermore, why the hell would someone be trying
to add those 500 minutes if policy dictates credit
cards be used?. there is more, but i am wiped out.
can't . . . continue . . .
N  3rd of Apr, 2008 by    0 Votes
i am answering my own rant. i don't blame the
east indians. they only know what is placed in front
of them to read. it is the rotten mo fo 'en american corporations that use these poor ### as the first line of defense. most people quit out of frustration. not me. a tip. treat it as a game. the more you call, the more you learn how to get results. stay calm.
do you really think when you call virgin mobile you are getting virgin mobile? no. picture a sweat shop about 20 football fields large. one day, the virgin "expert" will be slugging away at a credit card company call center. and insurance. internet problems, etc. our country, the usa, has done this.
don't insult the poor enlish; go after the corporate ### that enables the system. DO NOT QUIT.
record the situation, and let the public more aware
of the problem. as for now, i am trying to invent a new word for sad. the world, because of our sick values, ENABLED BY US, is sinking.


Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Virgin Mobile Logo Virgin Mobile
Customer Care Service
6200 Sprint Pkwy
Overland Park
United States - 66251-6117
+1 888 999 2321
View Full Information
Contact Us

Reply to