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Virgin Mobile / scam and fraud!

1 2941 Fowler Ave.OK, United States Review updated:
Contact information:
Phone: 801-920-6961

I have been trying to discontinue my service, as I no longer need it. I haven't been able to contact anyone. Every time I call all I get is a recorded message. So please stop my service, as I have already stopped my automatic bank payments. Thank you!

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  • Jo
      3rd of Apr, 2008
    0 Votes

    i understand. get a load of this one. i bought a vir. phone, and don't like contracts. i cose to pay with
    top up cards. at the enf of the month, i realized
    i was dumping a ton of minutes, as i don, t use it very much. lo and be hold, on march 3 i chose the 24.99 monthly top up plan, which allows, i was told, 200 anytime and 500 nights and weekend minutes.
    fine. on april 3, i did the dame, and was told i would be only allotted 200 night and weekend minutes.
    "huh?" i asked. the nearly unintelligable rep said those 500 night and weekend minuted only apply when a credit card is used. what is the logic? i asked.
    besides, last month i didn't pay by credit. allow
    me to move on to day 2 of this battle. the rep rehashed the same thing, and i asked for a manager.
    amazingly, one came on. he saw that in fact records
    indicated that the 500 minutes were attempted to be put on my account. "just like i was told" i said.
    he informed me i needed a credit card for the 24.99 plan. "i wasn't told that a month ago, and furthermore, why the hell would someone be trying
    to add those 500 minutes if policy dictates credit
    cards be used?. there is more, but i am wiped out.
    can't . . . continue . . .

  • Jo
      3rd of Apr, 2008
    0 Votes

    i am answering my own rant. i don't blame the
    east indians. they only know what is placed in front
    of them to read. it is the rotten mo fo 'en american corporations that use these poor ### as the first line of defense. most people quit out of frustration. not me. a tip. treat it as a game. the more you call, the more you learn how to get results. stay calm.
    do you really think when you call virgin mobile you are getting virgin mobile? no. picture a sweat shop about 20 football fields large. one day, the virgin "expert" will be slugging away at a credit card company call center. and insurance. internet problems, etc. our country, the usa, has done this.
    don't insult the poor enlish; go after the corporate ### that enables the system. DO NOT QUIT.
    record the situation, and let the public more aware
    of the problem. as for now, i am trying to invent a new word for sad. the world, because of our sick values, ENABLED BY US, is sinking.


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