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Virgin Media / They don't have long ladder to install on 1st, 2nd floor

1 United Kingdom Review updated:

Sounds funny but it's true,

This company do not have their long ladder so beware if you live on first or second floor, Absolutely horrible service & they claimed to be No 1 who voted them???

I tried calling after calling on day of installation and all time new person but same old ###, & they recommend you to take DAY OFF to be there for installation (Never Do that), first thing although they give you time period they never come on time, some cases early & some cases never turn up...

On day of installation, guy from virgin media came 5hrs early, look around and found he needs long ladder... he went to find one but never came back. On other side I spent all my day chasing people, someone said he'll come so wait, some said you need to rebook the installation date, someone said supervisor will call in 30 minute to discuss in detail, do they have one(who really look after customers complaints)??? still by the end of they waiting for some one to install & just found out they have no nearer dates, & Of Course NO LADDER...

I wouldn't recommend!

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  • Mr
      5th of Sep, 2007
    0 Votes

    Sound like the technician i had yesterday. He sat outside in his van for 15 mins, came in didn't introduce himself and ask where do you want it. As requested in the front bedroom we answered. he looked in the bedroom, stating he had no long ladder, no step ladder, no wood bits for his drill and lastly it was a 2 man job. Phone to complain and after waiting on the phone 1 hour and being put onto 4 people i still had not been able to talk to technician department. Next day and 30 mins on phone got to talk to a customer service manager was very snooty when i complained suggesting i have another day off work for a work assessment and another day for fitting. This all after i was switching to bt and sky they managed to persuade me to stay with virgin Why oh why did i agree i wonder. I am at the moment seething...

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