Videocon Industries’s earns a 2.1-star rating from 0 reviews and 108 complaints, showing that the majority of consumers are somewhat dissatisfied with their electronics.
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poor after sale service!
Delay in delevery :I have booked two nos. Window airconditioner in cool maela lucknow on dated 7/04/2007 wide slip no.1181 booked by mr. Ajay shanker panday (A videocon rep). He has assured me that ac will be delivered within two days but after several phones calls he delivered the ac on dated 24/04/07. He has also promised me to give concession but nothing given at time of delivery.
No after sales support: after installation of ac I found some problem I make several call but no support provided even though after some days no reply of phone call.
Gift: at the time installation scratch card is given to his agent he has assured me that your gift will be delivered within four days but yet I have not received my gift.
Proof: phone record having cell no. Of your rep
P. K. Chaudhary
[protected]
Amethi (U. P)
Mode of payment : cash
Details of bills :
Bill no. 1064 date :24/04/07
Shop : electro control shop n0. Ge2 &3 abc complex near subham theater lucknow phone no. [protected]
Bad response from service center regarding complaint!
My color TV is not working for so many days. Inspite of my repeated reminders and complaint, the service center in my city [Gurgaon, Haryana, India], is not taking any notice of it. All I am repeatedly told is that my complaint will be served on the same day, but no body ever came. I keep on calling 2-3 times a day, daily but other than assurance, nothing happens.
My TV is just 6 months old and under warranty. I don't what should I do further. I will never ever recommend any body to have Videocon products !
SUCH A BAD SERVICE! SHAME ON YOU!
My color TV is not working for so many days. Inspite of my repeated reminders and complaint, the service center in my city [manmad, nasik, India], is not taking any notice of it. All I am repeatedly told is that my complaint will be served on the same day, but no body ever came. I keep on calling 2-3 times a day, daily but other than assurance, nothing happens.
My TV is just 1months old and under warranty. I don't what should I do further. I will never ever recommend any body to have sansui products !
SUCH A BAD SERVICE! SHAME ON YOU!
sir; my complant pending dt.5e0060810210045
i will purcgase 1 fridge videocon 165 L before 3 month it will not working ,i complan at shop of videocon but they can,t do anything for my fridge . i think videocon is the worst company in the world... this company is very bad ...
not attending the complaints
Sir,
my split AC is not working, I booked a complaint to your service dealer at Jodhpur named Suncity on dated 21-7-07, after several reminders fourth day a technician came and tested the AC he found problem in it and returned back with assurence to come back with some parts for testing after that we are waiting till date even after again several remindres, some person on Telephone told us that we can not send the technician for only one complaint in the area, we can not afford the petrol expenses for one complaint.
so please tell us from where we can get some more complaints
my mobile usb is not showing in my computer but other hardware is shown please give me solutions
burnt out tv due to spark inside
My father-in-law Mr. R.P.Sharma, purchased Videocon TV the details of which are as under:
Model No.CTV 22 NP, 21", S.No.[protected], Invoice No. [protected] dated [protected] from Videocon Industries Ltd. Sector 8, Raj Nagar, Ghaziabad. Unfortunately, on [protected], it got sparks and was completely burnt. I lodged complaint with service Franchise Sector 8, Raj Nagar, Ghaziabad vide complaint No.VE 00147 dated [protected].
On May 24, 2007, the complaint was attended to by the service Executive. He told us that the defect is major and he is unable to repair it or replace it. He promised that he will depute senior executive to repair the TV. Despite my several reminders on nobody turned up. We lodged complaint again on 27th May, 2007 vide complaint No.VE 01136 and talked to Mr. Rajesh on phone No.[protected]. He promised to attend to our complaint. After several telephonic approaches, another person was deputed on or about 1st June, 2007. After inspecting the TV, he expressed that the matter will be referred to Head Office and directed us to contact Mr. Mukesh Upadhyaya on Phone No.[protected]. After detailed persuasion with Mr. Mukesh Upadhyaya, he deputed a person. He got the paper work completed from us and told us that the matter is being referred to Head Office. When Mr. Upadhyaya was reminded times ang again, he gave us another contact person named Mr. Kuber, Phone No.[protected]. Mr. Kuber redirected to Mr. Praveen. Another senior executive was deputed. He also expressed that he would refer the matter to Head Office. Unfortunately, nothing has been done despite hectic persuasion.
We fail to find any solution to our problem. We request you to replace the TV latest by 31 July, 2007 failing which I will be constrained to take suitable remedial action through laws of the land. I am confident that the renowned company would understand the plight of an aggrieved customer in the right spirits.
Ranvir Sharma
N-65, Teacher's Colony,
Sec-12, Pratap Vihar
Ghaziabad (U.P.) 201009
# [protected]
[protected]
no service tv is showpiece now
I have purchased Videocon 29 inch TV(Model 2915) dt31-03-06 from Prakash Electronics Gujrati bazar SAGAR (MP) BillNo 2084 DOP 4-4-06 Set Serial No [protected].
This set has started showing problems since beginning like the picture tube used to curl like calender for fraction of second. This was more common when set was just switched on. The complaint was told in person and on phone . One person MS khan (mob phone no9329642522) has come couple of times after repeatedly requested.He did not rectify the problem and kept on complaint lingering. As one year of purchase was going to be over we again approached to dealer who assured that for minor problem do not get set open if picture tube goes blank or something more serious happens it will be immediately dealt with. Now nearly for one month the set is showing no picture. I have contacted Central Service Aurangabad on phones251525,251555( Ratna Parakhi if icould have listen correctly) I have contacted Bhopal to mr Nigam phone [protected] many a times. Local dealer blames parts are not available. Bhopal office replies part (IC) is available MS Khan has not taken. A customer is suffering for all these months without any reason. Their so called first Indian Multinational Company is not up to mark what even local brands can offer. I have been totally disgusted how company selling more TV then any other company has no care if product develops are nagging later on. I do not know where to through my TV to accommodate any new TV if I purchase.
defective new ac
I purchased a new one ton window AC of Videocon on 25/03/07 from Ashoka International, Sector-16, Faridabad. From the day one it sounds like Three wheeler Scooter, Vibrates like earthquake and compressor switches off after every 5 minutes and never start again for one hour. I made numerous complaints to Dealer and he has not attended the complaints. After two months on 23/05/07 he took away the AC for repairs and returned to me after 5 days. But still it was not working and compressor has the same problem of starting. Even though the noise and vibration were rectified. I again made many complaints but nobody listened. I made complaints to Videocon company and even called up Aurangabad office. They assured me a action. On 12/06/07 my AC was replaced with a new Defective piece which does not have Gas in its compressor. It was confirmed by Service Engineers of Videocon who installed the same. I was again promised for replacement of the same. More than a week has been passed and nobody turned up. I called the Zonal Manager Mr. Alok Tikku got only assurances but without results. Mr. Ashwani, Mr. Pawan Sangwan, Mr. Saju Joes, Mr. Arvind Kapoor all in Delhi and Faridabad they all only give me assurance everyday that it is being replaced today. but only assurance. All the dealers and Company Employees are indulge in mal practices with malafied intension and cheating customers with fraudulent practices. Is anybody there to help me out and get my money back from Videocon or its dealer.
nobody is there in videocon to solve my complaint
I bought a vediocon airconditioner from NEXT showroon B-2/9 Paschim Vihar on 10th June. I was promised to install on the same day but it was installed on 11th June it's ok. After that on 12th evening it stops working. On 13th June morning I register a complaint on telephone number [protected] and complaint number 400VI07F13008 was given to me. I was told that my complaint will be solved on 13th June but even after contacting a number of persons in this regards my complaint about Vediocon A/C has not been solved.
Every time when I am contacting complaint number [protected] they are telling me that soon it will be solved. I am in fed up now.
Regards,
Darpan Prasher.
Same is happening with me.
plit ac cooling problems
To,
Videocon service centre (ac division) nagpur
I have purchase split ac of videocon from utkarsh electronics, nagpur on 30/03/2005.
Details as below
Make – videocon
Model – 1800 spciz (1.5 tons)
Sr no - a/c [protected]
- a/c [protected]
Bill no – 1094 dated 30/03/2005 (xerox copy enclosed)
1) on 30/03/2005, from utkarsh electronics installed the ac in my house. Next day on 31/03/2005, when we switch ‘on’ the ac, but cooling effect is not there. We contact utkarsh electronics, the person from utkarsh electronics attend the problem. The problem is that, gas was leak from the union fitting of outdoor unit.
2) second summer season start, we again switch ‘on’ the ac in the month of may (because in the month of april we are out – off station). It was obresved that cooling effect is not there. Again we contact utkarsh electronics then they complaint to videocon service centre.
The person from verma engineers (videocon authorised service franchise) came to my house and found that the problem is in outdoor unit. Then they take – out the outdoor unit and taken to the shop for repair.
After one week they bring the outdoor unit and installed, then they check all the copper tube union fitting with soap solution and pressured the system through 150 psi. No leakage was observed, we start the ac and found normal
3) third summer season start, we again switch on the ac in the month of may (because in the month of april we are out – off station). It was obresved that cooling effect is not there. Again we contact utkarsh electronics then they complaint to videocon service centre.
Complaint no – 07e1430 dated 15/05/2007.
The person from verma engineers came to house and told that we have to check both indoor and outdoor unit and take out the both unit to the shop.
After three –four days, i contact mr verma then he told that indoor unit coil was leaking, it has to be replace .but the coil is not available with us, it has to be brought from factory (aurangabad)
After receiving the coil from aurangabad. The indoor and outdoor unit was installed and till date no problem (10/06/2007)
The amount rs 6773 / - was paid to verma engineers bill no – ve060070 dated 31/05/2007 job no – 6726 (xerox copy enclosed)
In the mean time i also contact you and told about my ac problem through telephone.
In videocon product, i believe the product. In my house i am having washing machine, freeze and tv.i believes on videocon product. All three items having no problem.
Only in ac videocon, i am having problem every year since from the date of purchase.
So i request you that, why the problem is coming every time.
So i want replacement of my ac.
So please do corrective action
Please reply the letter through letter or email - [protected]@bhelpswr.co.in
Place – nagpur
Date - 13/06/2007
Yours faithfully
(sushil barapatre)
Dear D KMukherjee
We hope your concern is resolved. Please write to us at write2us@vgmail.in in case you need any assistance.
Regards,
Videocon Customer Support Team
Thanks for your reaction but the problem is not yet solved. The technician reported on 18.05.17 again at 8pm and taken some of parts of machine alongwith remote which are not yet installed for running AC.
Thanks.
This has ref to my complain no kol1105170337 related to improper functioning of my videocon split machine model no VPS53 GVE-1 CR 1.5 ton. The mechanic reported on 12.05.17 as per schedule and informed that the sensor is not working and need to be changed. A service charge of Rs 500.00 is to be paid which was immediately paid by me against invoice no 1952 in the name of Tarakeswar radio service which made me more confused. For repairing of AC machine the company is advicing me to pay radio service. Anyway they informed that they would change the sensor on 16 th May for which the estimated cost is Rs 350. As they have not reported I had to call them over phone more than ten times and finally they reported at 8pm. After trial and error method they intimated that the problem may be with gas not the sensor. The work would be continued in the morning. But neither they have reported nor any intimation to us. Again it was brought to the notice of service centre and customer care.
This is brought to your notice also and like to intimate that as per your advise only the payment is made . This is expected a quality service from a well known company like you.
D K Mukherjee
[protected]
Dear D K Mukherjee,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Customer Support Team
vidiocon a.c is bogus, cooling not properly and and bloe bust
Service is an issue with them, I also faced a similar experience
our split AC is not cooling properly.
non receipt of bond and non receipt of money on maturity
Re: Videocon Bazooka
Let me have pleasure to introduce me Sameer Patel as one of your loyal customer. I myself and my family are the regular user of your respected company's various electronic products.
There was a scheme introduced by M/s Videocon International LTD. (Now known as Videcon industries Ltd), that the purchaser of the T.V. under the scheme of bond, will get his money back on the completion of bond period, i.e after Seven years.
We have purchased Videocon TV (Bazooka) Model no. is 5412 RA, Sr.No. 1811951 on 28.11.1998 Vide Bond Application no. 63262 from M/s Tilak Radio Ghar, (Sub- dealer), 9 Krishna Nagar, Chandavarkar Marg, Opp: Saraswat Bank, Borivali(west), Mumbai -400092.
This Sub-dealer is registered with your authorized dealer: Gala & Sons (Malad).
Till the day 8 years has passed, but we have not received the bond certificate as well as the refund of BOND MONEY and since 7 years had elapsed, the bond has to be matured but we have not yet received the money.
We have continuously following the matter with M/s Tilak Radio(shop), in reply the owner has always provided an assurance to us that even though Bond certificate has not received, (Which is timely informed and followed up from our side) we will get back the money.
Also I have visited Videocon office in Andheri (chakala) couple of times, but they did not gave me positive reply. Even today the owner of Tilak radio is providing us the assurance about the refund of money.
But I want the immediate reply and action on your side to assist me in the refund of Bond money. Whether it was a fraud scheme on your side or the sub-dealer is misguiding the consumers?
As a consumer I definitely have a right of Refund and an immediate reply on your side under Consumer protection Act as well as Right of Information Provided to me By our Respected Constitution.
Further an early action is required for saving one more disappointed loyal consumer of your's respected co.
Hoping for Early as well as positive reply,
Sameer Patel.
Frequent failure of refrigerator
We have a refrigerator manufactured by Videocon. This refrigerator frequently breaks down. Only a few months ago the compressor had to be replaced. Within few months the defrost timer and thermostat had to be changed. After several complaints to the call center Videocon company sends mechanic. Currently we are still waiting for the Videochon mechanic to return with new defrost timer, to be paid by us. If someone can buy this refrigerator from us for only Rs. 3000/- we shall be very grateful. It is a double door refrigerator which has a brand new compressor worth Rs. 3600/- fitted only within last six months. We believe our offer is great for those who trust Videocon.
Hellowe,
What about my complaint no.[protected].Hyd. Mention about European Auto cooled compressors: 6 Years Warranty
Dear Sir,
kindly inform you that
My vediocon freez is not worked in five months.
I complain at your toolfree no. ([protected]) in three times ...the first complain no. is (VAR2404110167) & second is (VAR1506110016) third is(VAR2606110015)...and my videocon freeze send your mhemooganj videocon service center. and my freezerepairsto your engineer in two weeks but not my benifits to send own freeze to your service center.
I am not satisfide to your services...So I requested to you that to replace my freez ...
Model no.(VEE 183/2011) &serial no. (RES VEE 183 SG-RDS [protected])
I am purchase in Khaana Radios Lahurabir varanasi.
Please sir replace this freeze .
My mobile no: [protected].
Thank you
Amit kumar singh
Phoolwariya sariya (Near Lahartara)
Varanasi (UP) 01/09/2011(thuresday)
I am Mrs. Lathif from Parrys. On 29.6.2009 we purchased a Videocon double door fridge for Rs.10300/- from CABCO PARADISE (P) LTD, Broadway, (opp.High Court), Chennai 600001. Tel – [protected]. This fridge has given nothing but trouble from inception, and still continuing to be a menance. As soon as we brought the fridge within 1 month the fridge started to heat up instead of cooling. The shop where we bought explained it is most probably the compressor gone. It took 1 week for the compressor guys to come and fix it. Similarly, first year itself 3 times 3 compressors were changed… Unbelievable !
The second year it was altogether a different thing. Day by day the cooling was reducing, at present we cannot even keep a pack of milk overnight without it turning curdled following morning. Past three months, the fridge is used only for keeping mild cool water. Last week I called up Videocon cc. And a technician came. He did a few minutes checkup and said the reason not cooling is gas is over. Mostly the warranty for fridge parts is one year, after warranty everything is chargable. Gas cost Rs.1800, and max. warranty for gas is around 3 months. So I have brought in our local technician next day, and he inspected thoroughly and shown us the problem is gas line blocked, not that the gas is over. Further it seems that it is not a problem which can be rectified. Even if we put in fresh gas, after 5-6 months again the problem will recur. So he is asking what is the point? According to him Videocon is a failure model, better go for LG or Samsung.
We have used a number of fridges in India, and abroad as well. Some fridges we have used for 15-20 years without a single problem. But we never encountered the problems we are facing with Videocon fridge. When I read some of the prior complaints by other Videocon consumers, I understand the symptoms of my fridge is common for their fridges as well. Clearly there is a manufacturing technical defect for frequent breakdown.
So the question I have is what is the use of this fridge, and what is the solution, and how much should we go on investing for the fridge to keep it going, is it worth, or should we dispose of it altogether and buy a new fridge of a reputed brand.. We had a high opinion of Videocon, which is going down when it is giving frustration and starting to hit our pocket now. I mean it just looks like all the parts are of poor quality and put in the fridge till the warranty period of 1 year, after which it is the customers headache to pay and replace the parts. So I hope you will look into this matter and give your solution what to do. My contact no. 044-[protected]
I agree that this Videocon D240 is the worst product of the series i had 3 problems within a span of 3 years.First they charged me for gas charging then after 6 months they changed compressor .Now after six months the refrigrator has started showing the same problem of low cooling .
I also agree with the view that it consumess more electricity .Promoters like Sharukh khan should stop promoting such products.
I was a die hard fan of LG and all their products which i had bought including refrigrators are functioning well.I selected Videocon for being an Indian product, which was one of my Biggest mistake.
So i recommend not to go for any of Videocon products.
I Mrs Komal Lakhani a customer of videocon refrigerator is extremely dissatisfied with your product. During the period of 6 months only we are lodging fourth complaint, which on company's side is very shameful. I kindly request you to please replace your scrap product which is causing a great deal of difficulty in the daily chores for the user.I would also request you to please take the necessary step as soon as possible and expect that u would kindly do the needful.
I am purchege refrigerator aproximataly on date 20/03/2009 . This REF is problem come every three week .
This REF is repair by Videocon warranty service in three time. But company service is not very well by service center .
I camplaint note in three time but not answer.I camplaints in five time.
REF’s compretion is down not work properly. Every day water come out in this REF In My HOME.
In this time REF is close of it’s work . I complain in service man but not answer me properly.
I regret this matter company’s service is not properly.
I hope that your answer is treuthly in some time & Repair My REF fastly.
PLZ contect me . My Mobile number is [protected]
REF serial NO :-[protected]
From,
Suryanagar,
Halvad,
Surendranagar.
Pin: - 363330.
Gujarat.
Mobile no: - [protected]
Videocon refrigerator products are just pathetic ... I bought a refirigerator last year .. since then I have made 3-4 complaints of non-cooling ...
I echo what Anand has said above ... Videocon products are just pain in the neck ...
I purchease refrigerator( videocon D245, double door) last year 2008, but the day they delivered the compressor had failed the same day so they told they will repair the same, but i insisted them to change the refrigerator as it was brand new and was not working, after two days they bought the refrigerator (Dont know whether it is the same or new) after two three months there was a problem inthe compressor as it was not working and instead of cooling itwas heating but after after several complaints a mechanic was at our door step, he said he has to charge and change the thermostat, after that it was working for some time (around six months)but now it is really making a lot of sound and while automatic ON/OFF it is consuming lot of power making my other appliances to suffer,
So i had complained about the same to the customer care so instead of hearing my problem they said it will be on charged basis of rs. 250 for vist and other charges if any extra before seeing what is the problem so i got annoyed and bursted him. then when i checked again with the customer care they say the complaint has been canceled, i am still waiting for their executive to come and check what the problem is some times i think i have made a biggest mistake in purchasing this refrigerator as i have already two refrigerators of GODREJ of 165 ltr single door still working fine for more than 8 yrs, I am repenting on what i have done
so please guys give business and apportunity to such superb service
My humble request to all the people who are thinking of buying Videocon products, please dont buy any of Videocon products, unless if you want to get lot of headache and tension free with their wornderful n world class customer service.
I purchase refrigertors in 2005 from ghaziabad .main problem is now is not colling properly.before one year company has chage gas sylender.but presenlty problem is same.please do the repaire the same on urgent basis.
Regards.
Akhilesh Singh
Pinjore, Distt Panchkula (HR)
respected sir,
I purchease refrigerator( videocon D280, double door) on 05 Apr 08 from videocon shoppe 46-15-29 Dimand Park Road, Dondaparthy Visakahapatnam - 530016 phone: [protected] .Main problem in my refrigerator is 1) not proper cooling in freeze & no ice formation in freeze.now i stop the freeze 2) all trays getting rust . i am trying to complain since four days presently not working refrigeratorproperly.my contact number [protected] .please help me please help me .help me ..
remote not delivered
I would like to bring to notice, I bought a Videocon AC 0.8 Ton in Gurgaon, last year. The Remote of that A.C has been gone bad, I had filed a complaint at the customer center and the service person has take the remote for repair/ replacement. When he took the remote, it was in Warranty.
Its been almost 2 Months and I have not received the remote from the service center in Gurgaon. I have been calling them up and regularly following up with them, all my efforts are in vain as the simple answer I receive is, will let you know in a day or two.
I am tired of this approach.
Yes I agree with you. All the dealers, service center and employees are harassing the customers. They all are fooling the customers to gain monetary profits with malafied intentions using malpractices and fraudulent means.
plit ac problem from the first day
From nagpur utarsih electronic / nagpur I purchase one 1.5 t split ac for my house in the year 2005.
1) second day it was not cooling properly, gas leakage from outdoor unit from union. It was set right.in 2006 summer again in the month of may
2) I started my ac, same problem was observed, it was not cooling problem. Again I complaint to service centre they taken the outdoor unit to service centre for finds out the gas leakage after three days the unit come back and normalize the ac it was perfect.
3) again I started my ac just three days back same problem was found it was not cooling, I ring to the service centre / nagpur, complaint no - 07e14030
Mr verma mobile - [protected], I talk to mr verma regarding ac, that every time the problem is coming, this time they told that both unit (Outdoor / indoor unit) we have to take to service centre.
So I requesting, what is the problem in split ac every time they are charging amount.
After purchase the ac, I thing I used ac not more then three months from the date of purchase.
I believe the videocon product. But now I have to think.
I made a complain on 3rd of November 2006 to KOHINOR ELETRONICS (THANE) for my 1 ton split AC, but still nobody has come to check and solve problem, i am very sorry to say that i am not happy with your service, previously i had also the same problem with them.
My TV is getting automatically switch off.
I am sandeep sharda from Kota- raj. I hv vediocon split ac 1.5 tons ecochill model. Since last few days it has giving error at display as F8 and then AC is not running. This error some time display and some time not. What is that error indication and what is rectification of this problem.
My mobile no is [protected]
I have information for sale in the USA that will automatically switch it back on for $39.99. Its called a finger. It looks like this., , !, , . lol Have you wondered if your wonderful Government is watching you and disrupting your television signal? Give up TV and worship cows. Your better off.
I brought Videocon split AC VKS52CE1 (1.5 TON), believe me it was the worst decision I have made .The only thing that attracts you is the "Cheap Price".I thought since this is an indian company, must be having something good to offer
There is nothing good to discuss about this product . If there would have been an option, I would have rated it ’0’
A . First day itself, the compressar was not in a good condition . We got it replaced
B. Makes hell of Noise
C. After 10 days, stopped cooling
D. Bad Customer service, they never responded to the complaint and it is 10 days, no one have approached us i.e. they dont value the customers.
E . They have a bad data management system, everytime you make a call, they will ask you the same details and will say that they have registered the complaint and someone will get back in 24 hrs
Thats all I have to say that this product is sheer waste of money, dont get attracted by the cheap price.
first five minutes cool air comes then after it decreases
non competent staff
A copy of email to Videocon:
I am writing on behalf of Gravity Microsystem. We had purchased two Videocan AC (Split and window 1.5 ton each) in last year, out of that one is not working from last two to three months. Even after several complaints to your vender at Sector 14 mkt. in Gurgaon (Haryana) under MR. Harsh Malhotara.
First of all the staff is non competent, they take 4-5 days to respond to the complaints, secondly they lack the mannerism to speak to the customers, We have to literally beg them to send someone over to address the complaint.
One of the AC which is regularly giving the problem was taken away for service and change of compressor but they have reinstalled the same compressor which is non functioning and despite several calls no action is being taken by them.
I am sorry to say that but i am not sure what benchmarks you have for your service centers and how do you track the service records. it will be difficult for us to rec0mmend or buy ourself any product from Videocon looking at the services offered against it.
I purchase videocon ac . AC IS NOT WORKING PROPERLY.ITS NOT COOLING MY ROOM.
Yes I agree with you. All the dealers, service center and employees are harassing the customers. They all are fooling the customers to gain monetary profits with malafied intentions using malpractices and fraudulent means.
defective product, no proper service
This is to inform you that we have purchased Videocon Split A/C 1.5 ton a year back .we have already sent detail mail long back but no reply. This is my second mail to take care of the service and the pain which we are going through after buying A/C from your company .
Please find below the detail problems which we are undergoing from the day we have purchased your A/C.
1. There was no proper delivery after paying hot cash. They delivered the A/C after a week.
2. Till today their was no proper service or proper instruction given by them.
3. They have wrongly installed the indoor unit because of that we had problem like water leakage suddenly that to when we are asleep. This happened plenty of times.
4.Within one year we had problem on the compressor and the capacitor is completely gone. (The first guy told that Capacitor is gone and the next guy came and told that the compressor is gone I do know who has told correct. But they have changed the both .But now we have lost the real chillness in the AC.
5. Their is a sound in Indoor unit and Out door unit,and our warranty is also getting over by this month.
6. We are totally confused and the unit does not chill how it was on the initial stage.
Pathetic products and services!
We have purchased a videocon A.C. 2 years back, with a compressor guarantee of 5years, last year it wasn't working i've sent the A.C. to the service station in last summers and this company had returned it in dec when whole summers were over, this year when i switch on the A.C. in summers it is simply not working, now neither the people from service station nor the company is responding. Service station people say we will send someone tomorrow and there tomorrow never come. I've mailed to the company directly and they had just ignored the mail as if we don't exist. Is this company making the Air conditioners to work in winters only, they say they are so called indian multination but what i say there services and products are pathetic and don't deserve to work as exporters as they degrade the country's name.
i had purchased a A.C. (videocon) from Multi Electronics G.N.B. Road Tinsukia on 26.06.08 VAS.G.182 VIDEOCON 1.6 TON SPLIT AIR CONDITIONER Sl.No. [protected](indoor) & [protected](outdoor) i have been having regular problems from the day i purchased as today i had called the service station in tinsukia i was told that it ll take a month to be changed as i cannot wait for so long . would like to know what should be done with the case after spending rs. 25000/- if this sort of service is given then it is really disappointing .
Regards
Hanu Rathore
spykar Store
Rang Ghar Complex
G.N.B. road
Tinsukia 786125
cell- +[protected]
off. +[protected]
Videocrap! No promissed free vacation trips!
I hope that you would post this mail, since it will help a lot of consumers in deciding against any videocon product. Our grief started the day we bought a videocon air conditioner. They sold us the air conditioner promising free vacation trips... which were not available as soon as we bought the equipment.
To add to our woes... when we needed service during the warranty period...we are left high and dry without any response from them. We feel cheated and utterly disgusted with the kind of attitude this company has towards their clients.
Its a pity that Mr Shahrukh Khan who endorses this product is just interested in pocketing the spoils of this of what I can only call "looting of the innocent public".
Sincerely and totally harassed.
We had buy an ac on 20/3/2007. But it is not working properly.
Dear Sir,
I have purchased Split AC on 03rd May, 2008 at Alpha Creations shop, Vizianagaram, Andhra Pradesh.
MODEL NUMBER : VASG 121 MCRID
Serial Number : [protected]
After installation within a Week lot of sound came from outside.
We have informed to shop owner mr.Gopi. After repeated requests he sent two technicians. The sound problem rectified.
Again on 12/5/08 water is leaking from AC . we have informed. But our problem was not solved.
This gives BAD REPUTATION TO YOUR ORGANISATION.
WHY IT IS HAPPENING FREQUENTLY WITH NEW EQUIPMENT.
Either rectify the problem permnenatly or we May proceed to legally.
Thanking you,
V.SURESH
Cell : [protected]
I have purchage a unit of videocon window a/c from shanti electronic kamla nagar agra dt.28/03/2008 but install it dt 15/04/2008.when we start it i feel the cooling is low i complain to agar service center dt.25/04/2008. Then tecnecian visit and say that a/c is running well .But the temprature of room is not going below 27degree so i request you to not my complain & take nassery action with in 3days otherwise i will go in consumer court.
my address-Vinod chand agarwal
12-old saraswati nagar
balkeshwar road
agra-282004
Dear
am the customer of the videocon Air conditioner, i have complaining
past 6 months but there is no response from customer care, my last complaint No is GIV108D24015, This complient is regarding there is no cooling in my air conditioner, so pls help us to repair the same..
Regards
Mani
A copy of email to Videocon:
Dear Sir/Madam
We have a Videcon Air conditioner Split AC, the problem is whenever we do not switch it on for 2 days continuously then there is water leakage, and this happens to be in my General Manager's cabin where he always has visitors visiting him, and it really is irritating.
I had lodged a complaint on 18.04.07 to your customer care.
Complaint no.VI07D18004. Till date nobody has turned up for servicing, this gives a very bad impression about your after sales service.
Our New Project is coming up in Hoskote and we had planned to take Air conditioners from you but now we really have to rethink. If this is the type of Service we are getting from you then it is hopeless.
Hope you will take immediate action on this.
Many Thanks
Sudha
Defective player, bad service!
I have purchased Videocon DVD Player model # 555 just about 4 months back. It has started giving trouble with in 2 months from the date of purchase ( picture jumping, audio repeat/jumping, clarity poor, motor sound, stuck eject, etc. despite of changing the CD/DVD rom and even company complimented CDs).
Most pathetic part is here in hyderabad, (AP) service centre whenever we send the system to rectify a given complaint it will be delivered belatedly with an added compliant. It seems that they are passing the time till 6 months are over. Then jolly well they charge and get income over that. It is a fact that this service centre is being organized very poor and nobody is acting responsible there.
I bought a Videocon DVD player from Parko Electronic, Lajpat Rai Market, New Delhi on 30th September 2006. Since I bought this product this is not functioning properly. I made a complaint for the same to customer care vide complaint No DWV-6J03005 dated 03/10/06. On the very next the technician came to our home but he was not able to rectify the problem when my wife want to put her comments on the service report he snatched away the service report and told my wife to make again complaint if you are not satisfy I can not allow you to put any comments on the service report. On the very next day I again lodge a fresh complaint for the same vide complaint no DWV-6J03005 dated 05/10/06 and nobody has attended the complaint so far I called many times to the customer care but every time they only committed the technician will positively attend the complaint today itself. I approach to Parko Electronics they also refused to change the product. I could not understand what mistake we did by purchasing a branded product.
I had given dvd player for repair, they nearly one month to repair. they gave me the dvd player charging Rs 650. but when i used it at house it did not work, so i took it again to them they said we will check and give within 2 days. But nearly 1 month later they are saying some other problem so u have to pay another 600 Rs.
when i go ask about dvd they speak very rudly. i am customer, if they behave with me like this what should i do. now even the dvd player is waste and the 650 Rs which i paid to them is also waste. They say they are authorised company & if these people behave in such manner what should a common man do, where should he go. so please look over this complaint.
We purchased Videocon DVD player, model-DMV8333 ON 25-12-2007 in Oriental towers, Thajavur.Problem incurred with the set is temporary function failure so we took set to the dealer on 24.4.08 and they said that the set requires software resetting, everyday we are enquiring for getting our set back but very improper lethargic approach by videocon service person incharge for Thanjavur city, not attending our problem properly, Telling many false replies
I Sushil Kumar, R/o 4/140, Subhash Nagar, New Delhi - 110 027 purchase a Videocon DVD player on 24th January, 2010 I have so many times call to call centre but no install my DVD player on this date i.e. 27th of January, 2010.
I am purchased Videocon DVD Player on 14.1.2008. My model is DMV 8333 From that day I have faced lot of problems from that player. for one month it was working and suddenly offed. I went to the service center. They are saying the MPEG Board problem and kept the player for nearly 45 days. againt after 2 moths it was dead. This time they are said the memory IC was gone. after 45 days they Replaced. In waranty period (6 months) the player was on the service center about 3 months. I didn't see the player in my house. This Product DMV 8333 was the worst product in the videocon. I adviced all to dont purchase this product.
Varma, JNTUCE Kakinada, [protected]
sir my dvd player is on problem.i need to repair my dvd.that's what i am asking your servicing addresses.please send your sevicing service addresses in hyderabad.
Thanking you sir
dvd cassettes are not playing
tv not working
A copy of email to Videocon Television:
Sub: Complaint No VA07B13094
Dear Sir/Madam,
This is to inform you that I had purchased a TV from Videocon almost 10years ago. I had purchased a remote from outside recently as the early one was giving problems. Unfortunately it is not working on the TV at home, but was working at all the other showrooms wherever I got it checked. I understood that there could be a problem with my TV. I called up the customer care centre and lodged a complaint on the 13th of February 2007. I received a complaint # being VA07B13094. I was told by the executive that a person would come the very next day within 12pm. My husband gave a call back again as the person did not turn up. (I would like to mention here that my husband and myself took a leave as we thought the person should not be missed out). We called the customer care again and this time they told us that the rep would be home by 8pm. We waited again but in vain. We did not receive any calls from their end.
I happened to call up the service centre (080-[protected]) and a lady by name Ms. Chetana picks up the call. (she is so casual that she is also speaking to a colleague at the same time.) I was very upset for the fact that neither did my problem get solved nor is the lady interested to solve my problem. She says to me that she would send a person by afternoon. My question is then why are you having a call center if she has to send the person only when I called up? Why are you having complaints numbers registered? Just for the heck of it! Four days passed and my TV is not repaired and I had to call back to plead if you could repair it? Is this what you call CUSTOMER SATISFACTION?
I told the lady on phone that I would complain to your higher ups for this kind of callous attitude. Interestingly I was told by her to go ahead and complain. Later on I was connected to Mr.Govind Raj who seemed interested to solve my problem. He said he would send Mr. Mahalingam to home. He arrived by 1PM and tells me that the remote is bad. I told him that the remote has been checked and works well. He then opened up the TV and found that the censor is not working and he has not brought that part along with him. I would like to ask you here again that when the customer explains to the rep that the remote is not working and also when the rep tells me that there could be a problem with the censor in the TV why is not that Mr. Mahalingam did not come with the part. It is absolute callous behaviour from you end. He again fools me saying that he would be back by 6pm which as usual does not happen.
Today I called up the service centre again and the lady says that she would send him again and Mr. Govind Raj is in a meeting. What kind of a meeting do you have when a customer is troubled and humiliated so much? I have 60 % of my home appliances from Videocon. I was looking for a fridge and a TV for my parents and was planning to buy from Videocon whom I TRUSTED IMMENSELY. But now I would think 100 times before I make a mistake again. To be very frank with you I now also regret buying my appliances from the Videocon. (You should remember here that when the customer is not happy with the services provided, that’s when he/she tends to look out for other options.)
Last but not the least I would to tell you that you should teach your customer services reps not to misbehave on the phone as they should be aware that the customer that they speak to are associated to VIDEOCON from a very long time. In fact as the lady’s suggestion I am sending the mail to you. (I would request you not to take any drastic action against her as I do not have any grudges personally.)
Hope you would consider my facts explained above and I assume that you would do the needful.
Regards
Sangeetha Bishnoi
Sir, pl solution my32" led panel problem date of purchesd 11/10/2015.com no asa1710150040
Sir, pl solution my32" led panel problem date of purchesd 11/10/2015
Dear customer care,
Pl note I had purchased a Videocon TV on dt 21/01/2006. For the last few months I can observe a Yellow colour patch on the corner of the Picture tube. Pls get it attended soon
videocon model no.ctvvdf21ssv-cfk remote is not work properly
so please give me a solution
I sent Below mail to : customercare@vgmail.in; vashi@vgmail.com
vnd@videoconmail.com; contact@videoconmail.com
Attn: Branch Manager, Vashi
Dear Sir,
I am sorry to say that service is being provided by your company is poor, no it is in fact worst I have ever seen. You must be knowing that services are more important than product. If you read below portion you will come to know the loop hole in sales and service department. I below mentioned thing happen then definitely people will not like to buy Videocon product.
Now market is consumer driven not company driven, other companies like LG, GODrej, Whirlpool are providing better services than that of yours. Now a days people expect good service from companies like yours.
If you want to compete with other companies and want to see grow your business please give importance to the service factor. Other companies are coming up with new ideas and we Indian people are still stucked into the basics.
I hope you will treat this mail positively. Instead of considering it problem, consider it opportunity to learn.
Following para shows my complain and it's status.
• I have purchased a 220 lt. double door Videocon Refrigerator on 24th April 2008 from Royal Electronics Ghansoli Navi Mumbai.
• My refrigerator stopped functioning since 01 May 2011.
• Then I registered complain to customer care on the same day i.e. 01 May 2011.
• In reply I have been told that their technician shall visit within 24 hours but it did not happen.
• After 2-3 days I registered complain once again, that also did not work. So again I called Customer care probably daily till 20th May 2011
• Every time I requested customer care to give me call half an hour before he comes to repair Refrigerator.
• So once again I raised a complain then then I got call from one of your technician from land-line number and asked me about problem I explained problem to him, and he come to conclusion that compressor has to be changed.
• He told me I have lot of work to do so he requested me to give him permission to come on 28 may 2011. I said OK. But neither did he come nor did he call.
• Again I raised complain saying that I am going to my native from 04 June 2011 to 13th June 2011 so ask your technician by 03 June 2011, so ask technician to visit either by 03 June 2011 or after 13th June 2011 but even after informing this technician has come on 08th June 2011 as door was locked he went back so customer care closed my complain/request number.
• Again I registered complain no. THA1306110354 on 13 June 2011 and asked to visit home and do the needful but as usual he did not come
• So I asked to forward my call to senior person, but when call was transferred it was coming busy consistently for 20 min.
• Then Next day I did the same again and senior phone was busy.
• In third attempt I could establish contact with senior and he told me that he is going to raise complain to regional office Vashi and
• Also he promised me that he will send mail to Vashi office mentioning that to provide the service at earliest.
• Parallely he provided me the contact number of Mr. Tayade from Vashi office but it was coming either consistently busy or switched off.
• .
• I raised complain to customer care & also I conveyed above matter to M/s. Royal Electronics Ghansoli Navi Mumbai,
•
• Then I got call on 25th June 2011 from technician, he told me that he will visit my place within half an hour.
• As my wife is not in town I had to take half day leave to get refrigerator repaired but he did not come.
• I did not want to write some thing like this but I am required to do it. Please take it positively and improve service factor
If you will not be able to solve the problem by tomorrow, please come & collect that refrigerator from my home, I will gift it to you.
Against my below feedback on internet I received a new complaint number [protected] and name and contact number of the person who is going to come to repair it.
But number mentioned in SMS is wrong. Earlier I got the similar SMS mentioning contact person and their number.
It is very pathetic situation.
God Knows what will happen next.
Regards
Vijay Thorat
Dear
Sir/Maidem,
I have Registered Complaint in "Videocon Call Centre" for Videocon TV Problem but there is no response and reply from them for long. I dont know what to do now. still the TV is warranty period.
Complaint Date Complaint No.
26-05-2011 LUC [protected]
04-06-2011 LUC [protected]
10-06-2011 LUC [protected]
PLEASE BE CAREFULLY MY COMPLAIN NO.
REGARDS
ANIL SHUKLA
E-mail : anilshukla49@yahoo.com
SHUKLAN KA PURWA
POST - HAL KORWA
DISTT- CSM NAGAR
CONTACT NO- [protected]
THIRD CLASS SERVICE FROM VIDEOCON ...
I LOGGED COMPLAINT TO CUSTOMERCARE 2 MONYHS BEFORE ... WHICH PROMISED ME TO RESOLVE THE COMPLAINT WITHIN 24 HRS...
BT STILL IT IS PENDING AND SERVICE CENTRE FROM KOLHAPUR JUST CALLS ME ... BUT NO ACTION FROM LAST 2 MONTHS...
VERY POOR SERVICE...
Please send Care No M:[protected]
Dear Sir
This is regarding my TV AMC. I logged a call regarding the same with Videocon. A person namely Mr.Tarun visited my home from Videocon 0n 1st April 2008 and collected an amount of Rs 650/- for one year AMC.They gave a simple hand made paper receipt.His Address is 391, Sant Nagar, East of Kailash, New Delhi
but till date I have not received any AMC document from your side. Many times I have called customer care, Mr Tarun and Mr.Paramjeet's cell number as well but no resolution till date. I am very sorry to say that your service is very very poor and no one recommended your product to any one because of this type service.
Kindly help...
Regards
Kamaldeep
[protected]
i want a new remote to my videocon tv. please suggest how to get the remote.ph:[protected]
Not working properly!
Dear Adv. Ravi R. Gaikwad,
We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 29th June 2014 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@vgmail.in, mentioning your order ID in the subject line of the mail.Thank you for cooperating.
Regards, Videocon Online Team
Dear Abhai,
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Customer Support Team
Dear Abhai,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Customer Support Team
Dear Adv. Ravi R. Gaikwad,
We apologize for the inconvenience you have faced.
We are unable to contact you on provided contact no, pls. call [protected](Prefix StateCapitalSTD code) for complaint registration with Videocon Call Center.
Warm Regards
Videocon Team
Dear Sir,
Invoice no: 1930, VAT TIN [protected], batch no 804492.
On November 8, 2017, purchased a videocon Led Tv-28-Vmb-Hh under warranty model no.[protected] from jaiswal electronics 64, plowden road, gujrati bhawan mhow, (m.p).
Unfortunately, your Videocon Led Tv initially I was also expanded trouble I said many times about jaiswal electronic mhow he told me like that today, there is no guarantee these product tomorrow. you should complain on service center. on 31 may 2017 I was complain to service center (complain no.IND3105170144) then engineer was came and did our Led TV czech and told me that there is not a big issue in your LED and pleas you have to send your Led TV service center mhow I send my LED to mhow service center then owner of this service center subhash verma he turned all the major parts of my LED TV my Led was with them for 15 day .then ASI shailu sherma call me on 25 may 2017 for told me about the rectangle parts (22 may 2017 parts requirement date).then before days he was turned all the major parts of my Led TV. please look my all complain and check all then you can understand easily (complain no IND2206170048, IND2606170157) when my Led was with them from one to fifteen days. Why he call me like that your Led is ready you take tomorrow evening .
I wont to inform you mhow service center job sheet can not be created because they have no means. Please provide them. at the movement I did talking about job sheet indore ASI sailu Sharma ABM bhupendra giri but they did not help me they told me that do you wont to repair your LED TV then you have to submit product LED without job sheet. then I request to SHilu Sharma & bhupendra giri sir can I came indore service center with my product LED TV.
ASM & ABM told me like that we can’t help you and you have to submit your product to your area service center mhow your area customer support team is only help you.
Followed by which my LED TV all main parts changed by service center then I was complain allot I was send mail by ABM bhupendra giri asked me that bring your Led to indore service center we will check and repair on discount rate and I did feedback to your product portal 4th month is going on but there is no positive response I Spoke to Videocon Call Centre..One of most pathetic experience of my life..I would recommend not to buy any products just because the after sale service is nothing but a big joke..Spoke to bhupendra giri told me like that by mail plz bring your product to indore service center and I will repair on discount rate …(My LED is under warranty)…. from your "Escalation Team"..the most unhelpful person .bhupendra giri ..I could have lived with a faulty product but the incompetent customer services team has compelled me to leave this comment. in case someone wants the issue to be and team. Then after this incident I was complain to consumer court (complain no is 327576 ) resolved my Problem Now four month is going on I won’t to inform you that
I have to forward this case to consumer court. I look forward to your reply and a resolution to my problem, and will wait until (provide a specific date 1-2 weeks in the future) before seeking help from the bureau of consumer protection or the better business bureau please contact me using the information above by (phone, email, or letter).
Sincerely,
Hitesh choudhary
Spoke to Videocon Call Centre..One of most pathetic experience of my life..I would recommend not to buy any products just because the after sale service is nothing but a big joke..Spoke to bhupendra giri told me like that plz bring your product to indore service center and I will repair on discount rate(3yr warranty)…. from "Escalation Team"..the most unhelpful person .bhupendra giri ..I could have lived with a faulty product but the incompetent customer services team has compelled me to leave this comment..My product Serial number is [protected]..just in case someone wants the issue to be resolved..
hitesh choudhary
[protected]
Spoke to Videocon Call Centre..One of most pathetic experience of my life..I would recommend not to buy any products just because the after sale service is nothing but a big joke..Spoke to bhupendra giri told me like that plz bring your product to indore service center and I will repair on discount rate(3yr warranty)…. from "Escalation Team"..the most unhelpful person .bhupendra giri ..I could have lived with a faulty product but the incompetent customer services team has compelled me to leave this comment..My product Serial number is [protected]..just in case someone wants the issue to be resolved..
Dear Adv. Ravi R. Gaikwad
We are awaiting your reply. Kindly share your complaint no and contact details with us and our service team will get in touch with you soon.
Regards,
Videocon Team
very poor tv repair service
I had purchase of the Videocon TV, model # 22NP on 22/Oct/2006 from Kundan Elctronics, Bommahalli, Bangalore. I purchased this TV due to SALES MAN approach for extended warranty and other offers. Just after 10 days time my TV cabinet got burned from the top left side with wiring of the TV colour . I logged for complaint and also visited to the dealer place from where I was purchased the TV but till one week nobody responded for my complaint (complaint # 700VA06J31094)
Several times when I called to service centre to Mr.Adi mobile # [protected] to attend the complaint, denied by him stating that your place is too far and I can’t come at your time. Then personally I arranged his visit at my house by going to receive him. He never opened the TV and told me to take the TV to service centre. On request he gave the contact number of his superior and I spoke to Mr. Balaji ([protected]) and got the same reply that you bring the TV to service centre and assured about repair.
I took the TV to the service centre and got the receipt No. 2188. Till 10 days no-body called me, when I called for asking my TV repair status after 10 days, I received feedback that TV is not yet repaired will call you and tell you (Ph# [protected]).
After two days again I called and followed with Mr.Balaji([protected]) for repair and again he committed me that he will call me back and tell the status but he never turned to me. When again I called to him, he said let me check with my seniors about your TV repair. Again when I called him, he said he needs to talk to his regional manager and get the approval but added the word that “It will be chargeable”.
First of all the TV they haven’t opened it and check the problem and telling some big charges without any fault from our side. And simply forcing us to pay the charges.
We have kept TV to the service centre and waiting for repair but mr.balaji is delaying the repair and telling about some charges.
Please help us to get the TV repaired since we don’t know how it burned suddenly at the top and there is wiring assembly also got burned on the top which is supporting to the TV colour.
Dear Sir / Madam,
This is complaint regarding videocon TV model "NP21" from Bangalore.
i have logged the complaint#BAN0606100069 - 06th June, 2010 which is two month past. Technician has attendted this complaint on 08th June, 10 and has taken request for replacing spare parts which was causing inproper display for TV.
There after I made serval follow ups with Videocon Customer care (080 [protected]) as well Service centre (080 [protected]) at Wilson Garden in Bangalore. Every time i made call, it was assured me that they are taking my complaint to higher ups to speed up but still now i haven't received any call from anyone of Videocon representive telling that what is root cause of delays in fixing my TV problems and when it will fixed. I'm highly disappointed on the handling of this complaint.
This TV is under AMC and needs to repair urgently as display is not proper. If this TV can not be repaired, someone should tell me from Videocon why it is not repairable and they need to provide replacement TV for me ASAP.
Please look into my complaint to resolve ASAP.
Thanking you...
Regards
Dinesh Pawar
yes i agrre
I have bought a standard definiton setup box from videocon DTH. It worked fine untill i decided to take another one; HD settop box from you.
I told you customer service that pelase put both under same cusomter ID, you still created a new customer ID. I made numerous call and a email to sort that out but new cust ID is still not closed
I topped up for Rs.3140 on 10/08/2013 and was promised a HD set-top box with two months of Platinum HD subsription included in it. It stopped working on 21/09/2013, well that isn't 2 months.
I went to their website today (23/09/2013) enetered my phone number topped using netbanking thru my Kotak bank. It still says no balance on my HD box.
I found that these guys have still not closed the other account and have created my 23/09/2013 to wrong account(Cust ID : [protected]) which should not exist.
What i want now
It should have been credited to Cust ID : [protected]. It took 5 calls to you customer service and still no solution to my problem.
Dear Bhupendra Bhavsar
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Videocon Online Team
Dear Bhupendra Bhavsar,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.
Regards,
Videocon Online Team
Reaspected sir,
i was complain that i required service for my A/c i was complain ur call center on 13th march 2010 the complain no Asm [protected] then i again complain on 17th march 2010 the complaion no was Ahm [protected] on 19th as well as 22nd morning 9.15AM. to 9.45AM i talked to this person are ASHISH REKHA, NITIN, MANOJ, AND SWATI they r give wrong information as well as wrong commitment that they give me service within 2 or 3 hours but then again called to ur centre i talked to SACHIN, SHREE, AND ANUP ON 22nd noon the time was 1.30p.m to 1.45 p.m they spoil ur market image as well as ur brand name this is ur service i think so i was mistake to purched ur brand with trust i do not suggest any body to purchase this videcone brand if u have any coutsey to give and satisfied ur customer then take intrest other wise ?
Dear DUNLOPKING
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Dear S Kumar,
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Dear nakshatra570
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Videocon Online Team
Dear A K Abdul Jabbar,
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Videocon Online Team
Dear Sujeet Sharma,
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Videocon Online Team
Dear Bishnu Charan Mahanta,
We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Videocon Online Team
Overview of Videocon Industries complaint handling
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Videocon Industries Contacts
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Videocon Industries phone numbers+91 73 5587 3558+91 73 5587 3558Click up if you have successfully reached Videocon Industries by calling +91 73 5587 3558 phone number 0 0 users reported that they have successfully reached Videocon Industries by calling +91 73 5587 3558 phone number Click down if you have unsuccessfully reached Videocon Industries by calling +91 73 5587 3558 phone number 0 0 users reported that they have UNsuccessfully reached Videocon Industries by calling +91 73 5587 3558 phone numberCustomer Care
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Videocon Industries emailscustomercare@vgmail.in100%Confidence score: 100%Support
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Videocon Industries address14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Aurangabad, 431105, India
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Videocon Industries social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Videocon Industries contacts
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