Videocon RefrigeratorFrequent failure of refrigerator

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Verified customer

We have a refrigerator manufactured by Videocon. This refrigerator frequently breaks down. Only a few months ago the compressor had to be replaced. Within few months the defrost timer and thermostat had to be changed. After several complaints to the call center Videocon company sends mechanic. Currently we are still waiting for the Videochon mechanic to return with new defrost timer, to be paid by us. If someone can buy this refrigerator from us for only Rs. 3000/- we shall be very grateful. It is a double door refrigerator which has a brand new compressor worth Rs. 3600/- fitted only within last six months. We believe our offer is great for those who trust Videocon.


  • Sy
    SyedAhmedAli Mar 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    What about my complaint no.[protected].Hyd. Mention about European Auto cooled compressors: 6 Years Warranty

    -1 Votes
  • Am
    AMIT SINGH Sep 01, 2011

    Dear Sir,

    kindly inform you that

    My vediocon freez is not worked in five months.

    I complain at your toolfree no. ([protected]) in three times ...the first complain no. is (VAR2404110167) & second is (VAR1506110016) third is(VAR2606110015)...and my videocon freeze send your mhemooganj videocon service center. and my freezerepairsto your engineer in two weeks but not my benifits to send own freeze to your service center.
    I am not satisfide to your services...So I requested to you that to replace my freez ...
    Model no.(VEE 183/2011) &serial no. (RES VEE 183 SG-RDS [protected])
    I am purchase in Khaana Radios Lahurabir varanasi.

    Please sir replace this freeze .
    My mobile no: [protected].

    Thank you

    Amit kumar singh
    Phoolwariya sariya (Near Lahartara)
    Varanasi (UP) 01/09/2011(thuresday)

    0 Votes
  • Mr
    mrs. lathif Jun 18, 2011

    I am Mrs. Lathif from Parrys. On 29.6.2009 we purchased a Videocon double door fridge for Rs.10300/- from CABCO PARADISE (P) LTD, Broadway, (opp.High Court), Chennai 600001. Tel – [protected]. This fridge has given nothing but trouble from inception, and still continuing to be a menance. As soon as we brought the fridge within 1 month the fridge started to heat up instead of cooling. The shop where we bought explained it is most probably the compressor gone. It took 1 week for the compressor guys to come and fix it. Similarly, first year itself 3 times 3 compressors were changed… Unbelievable !!

    The second year it was altogether a different thing. Day by day the cooling was reducing, at present we cannot even keep a pack of milk overnight without it turning curdled following morning. Past three months, the fridge is used only for keeping mild cool water. Last week I called up Videocon cc. And a technician came. He did a few minutes checkup and said the reason not cooling is gas is over. Mostly the warranty for fridge parts is one year, after warranty everything is chargable. Gas cost Rs.1800, and max. warranty for gas is around 3 months. So I have brought in our local technician next day, and he inspected thoroughly and shown us the problem is gas line blocked, not that the gas is over. Further it seems that it is not a problem which can be rectified. Even if we put in fresh gas, after 5-6 months again the problem will recur. So he is asking what is the point? According to him Videocon is a failure model, better go for LG or Samsung.

    We have used a number of fridges in India, and abroad as well. Some fridges we have used for 15-20 years without a single problem. But we never encountered the problems we are facing with Videocon fridge. When I read some of the prior complaints by other Videocon consumers, I understand the symptoms of my fridge is common for their fridges as well. Clearly there is a manufacturing technical defect for frequent breakdown.

    So the question I have is what is the use of this fridge, and what is the solution, and how much should we go on investing for the fridge to keep it going, is it worth, or should we dispose of it altogether and buy a new fridge of a reputed brand.. We had a high opinion of Videocon, which is going down when it is giving frustration and starting to hit our pocket now. I mean it just looks like all the parts are of poor quality and put in the fridge till the warranty period of 1 year, after which it is the customers headache to pay and replace the parts. So I hope you will look into this matter and give your solution what to do. My contact no. 044-[protected]

    -1 Votes
  • Ku
    Kunnel Jose Jul 05, 2010

    I agree that this Videocon D240 is the worst product of the series i had 3 problems within a span of 3 years.First they charged me for gas charging then after 6 months they changed compressor .Now after six months the refrigrator has started showing the same problem of low cooling .

    I also agree with the view that it consumess more electricity .Promoters like Sharukh khan should stop promoting such products.

    I was a die hard fan of LG and all their products which i had bought including refrigrators are functioning well.I selected Videocon for being an Indian product, which was one of my Biggest mistake.

    So i recommend not to go for any of Videocon products.

    -1 Votes
  • Ko
    komal lakhani Jun 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I Mrs Komal Lakhani a customer of videocon refrigerator is extremely dissatisfied with your product. During the period of 6 months only we are lodging fourth complaint, which on company's side is very shameful. I kindly request you to please replace your scrap product which is causing a great deal of difficulty in the daily chores for the user.I would also request you to please take the necessary step as soon as possible and expect that u would kindly do the needful.

    0 Votes
  • La
    lakumdg Jul 18, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I am purchege refrigerator aproximataly on date 20/03/2009 . This REF is problem come every three week .
    This REF is repair by Videocon warranty service in three time. But company service is not very well by service center .
    I camplaint note in three time but not answer.I camplaints in five time.
    REF’s compretion is down not work properly. Every day water come out in this REF In My HOME.
    In this time REF is close of it’s work . I complain in service man but not answer me properly.

    I regret this matter company’s service is not properly.

    I hope that your answer is treuthly in some time & Repair My REF fastly.
    PLZ contect me . My Mobile number is [protected]

    REF serial NO :-[protected]
    Pin: - 363330.
    Mobile no: - [protected]

    0 Votes
  • Mk
    M Kumar Jun 18, 2009

    Videocon refrigerator products are just pathetic ... I bought a refirigerator last year .. since then I have made 3-4 complaints of non-cooling ...

    I echo what Anand has said above ... Videocon products are just pain in the neck ...

    0 Votes
  • An
    anand Jun 08, 2009

    I purchease refrigerator( videocon D245, double door) last year 2008, but the day they delivered the compressor had failed the same day so they told they will repair the same, but i insisted them to change the refrigerator as it was brand new and was not working, after two days they bought the refrigerator (Dont know whether it is the same or new) after two three months there was a problem inthe compressor as it was not working and instead of cooling itwas heating but after after several complaints a mechanic was at our door step, he said he has to charge and change the thermostat, after that it was working for some time (around six months)but now it is really making a lot of sound and while automatic ON/OFF it is consuming lot of power making my other appliances to suffer,
    So i had complained about the same to the customer care so instead of hearing my problem they said it will be on charged basis of rs. 250 for vist and other charges if any extra before seeing what is the problem so i got annoyed and bursted him. then when i checked again with the customer care they say the complaint has been canceled, i am still waiting for their executive to come and check what the problem is some times i think i have made a biggest mistake in purchasing this refrigerator as i have already two refrigerators of GODREJ of 165 ltr single door still working fine for more than 8 yrs, I am repenting on what i have done
    so please guys give business and apportunity to such superb service

    My humble request to all the people who are thinking of buying Videocon products, please dont buy any of Videocon products, unless if you want to get lot of headache and tension free with their wornderful n world class customer service.

    0 Votes
  • Ak
    Akhilesh SIngh Oct 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchase refrigertors in 2005 from ghaziabad .main problem is now is not colling properly.before one year company has chage gas sylender.but presenlty problem is same.please do the repaire the same on urgent basis.


    Akhilesh Singh
    Pinjore, Distt Panchkula (HR)

    0 Votes
  • Ch
    chilukuri pavan kumar Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    respected sir,
    I purchease refrigerator( videocon D280, double door) on 05 Apr 08 from videocon shoppe 46-15-29 Dimand Park Road, Dondaparthy Visakahapatnam - 530016 phone: [protected] .Main problem in my refrigerator is 1) not proper cooling in freeze & no ice formation in i stop the freeze 2) all trays getting rust . i am trying to complain since four days presently not working contact number [protected] .please help me please help me .help me ..

    0 Votes
  • La
    laxmi paliwal Aug 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear sir,

    I purchease refrigerator( videocon D240, double door) 22.4.08 from chittorgarh.main problem in my refrigerator is 1) consumption of more power(600 Rs per month). 2)not proper cooling in freeze & no ice formation in i stop the freeze.after service, still not working properly.i want replacement of freeze urgently.

    0 Votes

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