Videoconvery poor tv repair service

D
This review was posted by
a verified customer
Verified customer

I had purchase of the Videocon TV, model # 22NP on 22/Oct/2006 from Kundan Elctronics, Bommahalli, Bangalore. I purchased this TV due to SALES MAN approach for extended warranty and other offers. Just after 10 days time my TV cabinet got burned from the top left side with wiring of the TV colour . I logged for complaint and also visited to the dealer place from where I was purchased the TV but till one week nobody responded for my complaint (complaint # 700VA06J31094)

Several times when I called to service centre to Mr.Adi mobile # [protected] to attend the complaint, denied by him stating that your place is too far and I can’t come at your time. Then personally I arranged his visit at my house by going to receive him. He never opened the TV and told me to take the TV to service centre. On request he gave the contact number of his superior and I spoke to Mr. Balaji ([protected]) and got the same reply that you bring the TV to service centre and assured about repair.

I took the TV to the service centre and got the receipt No. 2188. Till 10 days no-body called me, when I called for asking my TV repair status after 10 days, I received feedback that TV is not yet repaired will call you and tell you (Ph# [protected]).

After two days again I called and followed with Mr.Balaji([protected]) for repair and again he committed me that he will call me back and tell the status but he never turned to me. When again I called to him, he said let me check with my seniors about your TV repair. Again when I called him, he said he needs to talk to his regional manager and get the approval but added the word that “It will be chargeable”.

First of all the TV they haven’t opened it and check the problem and telling some big charges without any fault from our side. And simply forcing us to pay the charges.

We have kept TV to the service centre and waiting for repair but mr.balaji is delaying the repair and telling about some charges.

Please help us to get the TV repaired since we don’t know how it burned suddenly at the top and there is wiring assembly also got burned on the top which is supporting to the TV colour.

Responses

  • On
    Online _CST Aug 30, 2016

    Dear Bhupendra Bhavsar
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Aug 23, 2016

    Dear Bhupendra Bhavsar,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • Bh
    bhupendra bhavsar Aug 18, 2016

    Reaspected sir,
    i was complain that i required service for my A/c i was complain ur call center on 13th march 2010 the complain no Asm [protected] then i again complain on 17th march 2010 the complaion no was Ahm [protected] on 19th as well as 22nd morning 9.15AM. to 9.45AM i talked to this person are ASHISH REKHA, NITIN, MANOJ, AND SWATI they r give wrong information as well as wrong commitment that they give me service within 2 or 3 hours but then again called to ur centre i talked to SACHIN, SHREE, AND ANUP ON 22nd noon the time was 1.30p.m to 1.45 p.m they spoil ur market image as well as ur brand name this is ur service i think so i was mistake to purched ur brand with trust i do not suggest any body to purchase this videcone brand if u have any coutsey to give and satisfied ur customer then take intrest other wise ????

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear DUNLOPKING

    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear S Kumar,

    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear nakshatra570
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear A K Abdul Jabbar,
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Sujeet Sharma,
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Bishnu Charan Mahanta,
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Prem_1980
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Rag Ranjan
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear V.V.Ved
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear KGMOU
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Shimanko
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Prem chand Sharma
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Rachel. Thomas
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear CGHOSH
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear khaja naseer Ahmed
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear Tandra Chatterjee
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 28, 2016

    Dear A.ganguly2010
    We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

    Regards,
    Videocon Online Team

    0 Votes
  • Dr
    Dr Nadna Jul 26, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir

    I bought Videocon 3G Mobile phone model no VG1515(W/W) on dated 28th Jan2012 from Cuttack, Odisha, India. After 4 months it was shut down and did not open. Then I visited the service center at Bhubaneswar. After opening the set they could not be able to repair it in few hours. They told me that if you pay the full amount of repairing cost thy will repair. They had complained that four screws were missing and you have to do paid service. But I do not know whether the screws were in side the mobile or not and they are black mailing me.The service center Bhubaneswar is 240 Km from my working place. After several followed over telephone they do not respond But since I am well wisher of your company and always use different product of your company like TV, Washing Machine and d2h. For which I thought better to your notice and quick and prompt steps would be possible.


    If there no possibilities to slove the above grievance form your side I will take shelter of court of law.


    Anticipating your quick reply


    Regards


    Dr Pramod Nadna

    CYSD-Plan Project

    Karanjia

    Mayurbhanja

    Odisha

    Cell No- [protected]

    0 Votes
  • On
    Online _CST Jul 20, 2016

    Dear DUNLOPKING
    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 20, 2016

    Dear Sameer Kamath

    Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
    Thank You for your cooperation.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 20, 2016

    Dear S Kumar

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear A.ganguly2010

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Tandra Chatterjee

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear khaja naseer Ahmed

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear CGHOSH

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Rachel. Thomas

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Prem chand Sharma

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Shimanko

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear KGMOU
    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear V.V.Ved
    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Rag Ranjan

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Dineshpawar01,

    Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
    Thank You for your cooperation.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Prem_1980

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Bishnu Charan Mahanta,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear Sujeet Sharma,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear A K Abdul Jabbar,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes
  • On
    Online _CST Jul 19, 2016

    Dear nakshatra570

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Regards,
    Videocon Online Team

    0 Votes

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