Menu
ADVERTISIMENT
Home Appliances & Electronics Videocon Industries very poor tv repair service

Videocon Industries review: very poor tv repair service

D
Author of the complaint
12:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had purchase of the Videocon TV, model # 22NP on 22/Oct/2006 from Kundan Elctronics, Bommahalli, Bangalore. I purchased this TV due to SALES MAN approach for extended warranty and other offers. Just after 10 days time my TV cabinet got burned from the top left side with wiring of the TV colour . I logged for complaint and also visited to the dealer place from where I was purchased the TV but till one week nobody responded for my complaint (complaint # 700VA06J31094)

Several times when I called to service centre to Mr.Adi mobile # [protected] to attend the complaint, denied by him stating that your place is too far and I can’t come at your time. Then personally I arranged his visit at my house by going to receive him. He never opened the TV and told me to take the TV to service centre. On request he gave the contact number of his superior and I spoke to Mr. Balaji ([protected]) and got the same reply that you bring the TV to service centre and assured about repair.

I took the TV to the service centre and got the receipt No. 2188. Till 10 days no-body called me, when I called for asking my TV repair status after 10 days, I received feedback that TV is not yet repaired will call you and tell you (Ph# [protected]).

After two days again I called and followed with Mr.Balaji([protected]) for repair and again he committed me that he will call me back and tell the status but he never turned to me. When again I called to him, he said let me check with my seniors about your TV repair. Again when I called him, he said he needs to talk to his regional manager and get the approval but added the word that “It will be chargeable”.

First of all the TV they haven’t opened it and check the problem and telling some big charges without any fault from our side. And simply forcing us to pay the charges.

We have kept TV to the service centre and waiting for repair but mr.balaji is delaying the repair and telling about some charges.

Please help us to get the TV repaired since we don’t know how it burned suddenly at the top and there is wiring assembly also got burned on the top which is supporting to the TV colour.

ADVERTISIMENT
Update by dineshpawar01
Jul 18, 2016 2:08 am EDT

Dear Sir / Madam,

This is complaint regarding videocon TV model "NP21" from Bangalore.
i have logged the complaint#BAN0606100069 - 06th June, 2010 which is two month past. Technician has attendted this complaint on 08th June, 10 and has taken request for replacing spare parts which was causing inproper display for TV.
There after I made serval follow ups with Videocon Customer care (080 [protected]) as well Service centre (080 [protected]) at Wilson Garden in Bangalore. Every time i made call, it was assured me that they are taking my complaint to higher ups to speed up but still now i haven't received any call from anyone of Videocon representive telling that what is root cause of delays in fixing my TV problems and when it will fixed. I'm highly disappointed on the handling of this complaint.

This TV is under AMC and needs to repair urgently as display is not proper. If this TV can not be repaired, someone should tell me from Videocon why it is not repairable and they need to provide replacement TV for me ASAP.

Please look into my complaint to resolve ASAP.

Thanking you...

Regards
Dinesh Pawar

Update by dineshpawar01
Jul 18, 2016 2:08 am EDT

yes i agrre

76 comments
Add a comment
H
Sep 23, 2013 1:40 pm EDT

I have bought a standard definiton setup box from videocon DTH. It worked fine untill i decided to take another one; HD settop box from you.

I told you customer service that pelase put both under same cusomter ID, you still created a new customer ID. I made numerous call and a email to sort that out but new cust ID is still not closed

I topped up for Rs.3140 on 10/08/2013 and was promised a HD set-top box with two months of Platinum HD subsription included in it. It stopped working on 21/09/2013, well that isn't 2 months.

I went to their website today (23/09/2013) enetered my phone number topped using netbanking thru my Kotak bank. It still says no balance on my HD box.

I found that these guys have still not closed the other account and have created my 23/09/2013 to wrong account(Cust ID : [protected]) which should not exist.

What i want now
It should have been credited to Cust ID : [protected]. It took 5 calls to you customer service and still no solution to my problem.

View 0 more photos
O
Aug 30, 2016 3:10 am EDT

Dear Bhupendra Bhavsar
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Aug 23, 2016 3:06 am EDT

Dear Bhupendra Bhavsar,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

B
Aug 18, 2016 1:32 am EDT

Reaspected sir,
i was complain that i required service for my A/c i was complain ur call center on 13th march 2010 the complain no Asm [protected] then i again complain on 17th march 2010 the complaion no was Ahm [protected] on 19th as well as 22nd morning 9.15AM. to 9.45AM i talked to this person are ASHISH REKHA, NITIN, MANOJ, AND SWATI they r give wrong information as well as wrong commitment that they give me service within 2 or 3 hours but then again called to ur centre i talked to SACHIN, SHREE, AND ANUP ON 22nd noon the time was 1.30p.m to 1.45 p.m they spoil ur market image as well as ur brand name this is ur service i think so i was mistake to purched ur brand with trust i do not suggest any body to purchase this videcone brand if u have any coutsey to give and satisfied ur customer then take intrest other wise ?

O
Jul 28, 2016 5:06 am EDT

Dear DUNLOPKING

We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,

O
Jul 28, 2016 5:05 am EDT

Dear S Kumar,

We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,

O
Jul 28, 2016 4:59 am EDT

Dear nakshatra570
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:58 am EDT

Dear A K Abdul Jabbar,
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:58 am EDT

Dear Sujeet Sharma,
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:57 am EDT

Dear Bishnu Charan Mahanta,
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:57 am EDT

Dear Prem_1980
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:56 am EDT

Dear Rag Ranjan
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:55 am EDT

Dear V.V.Ved
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:55 am EDT

Dear KGMOU
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:54 am EDT

Dear Shimanko
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:54 am EDT

Dear Prem chand Sharma
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:53 am EDT

Dear Rachel. Thomas
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:53 am EDT

Dear CGHOSH
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:52 am EDT

Dear khaja naseer Ahmed
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:52 am EDT

Dear Tandra Chatterjee
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

O
Jul 28, 2016 4:51 am EDT

Dear A.ganguly2010
We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

D
Jul 26, 2016 6:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir

I bought Videocon 3G Mobile phone model no VG1515(W/W) on dated 28th Jan2012 from Cuttack, Odisha, India. After 4 months it was shut down and did not open. Then I visited the service center at Bhubaneswar. After opening the set they could not be able to repair it in few hours. They told me that if you pay the full amount of repairing cost thy will repair. They had complained that four screws were missing and you have to do paid service. But I do not know whether the screws were in side the mobile or not and they are black mailing me.The service center Bhubaneswar is 240 Km from my working place. After several followed over telephone they do not respond But since I am well wisher of your company and always use different product of your company like TV, Washing Machine and d2h. For which I thought better to your notice and quick and prompt steps would be possible.

If there no possibilities to slove the above grievance form your side I will take shelter of court of law.

Anticipating your quick reply

Regards

Dr Pramod Nadna

CYSD-Plan Project

Karanjia

Mayurbhanja

Odisha

Cell No- [protected]

O
Jul 20, 2016 3:28 am EDT

Dear DUNLOPKING
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 20, 2016 3:25 am EDT

Dear Sameer Kamath

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

O
Jul 20, 2016 3:22 am EDT

Dear S Kumar

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:48 am EDT

Dear A.ganguly2010

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:34 am EDT

Dear Tandra Chatterjee

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:32 am EDT

Dear khaja naseer Ahmed

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:30 am EDT

Dear CGHOSH

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:26 am EDT

Dear Rachel. Thomas

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:15 am EDT

Dear Prem chand Sharma

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:13 am EDT

Dear Shimanko

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 4:10 am EDT

Dear KGMOU
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 3:41 am EDT

Dear V.V.Ved
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 3:38 am EDT

Dear Rag Ranjan

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 3:36 am EDT

Dear Dineshpawar01,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

O
Jul 19, 2016 3:33 am EDT

Dear Prem_1980

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 3:28 am EDT

Dear Bishnu Charan Mahanta,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 3:26 am EDT

Dear Sujeet Sharma,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

O
Jul 19, 2016 3:20 am EDT

Dear A K Abdul Jabbar,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

Regards,
Videocon Online Team

ADVERTISIMENT

Learn how the rating is calculated

108 complaints
29 resolved 79 unresolved

Videocon Industries contacts

(added by reviewer)
Phone number
Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, India
Website
Category
ADVERTISIMENT