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Customer Service

+91 73 5587 3558 (Customer Care)
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan
Aurangabad
India - 431105
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Complaints & Reviews

Improper response from customer care

I have purchased videocon washing machine 5months ago. They have given 2years warranty. Now its not working. 12 days ago, I have registered a complaint to the customer care. And they told that they will send a technician within 24 hours. But its almost 12 days, no one has come to repair it. And if I call the customer care, everyday they just ask the mobile number and complaint number and say the same old story and some times they wont even lift the phone. This is worst customer care I have ever seen.

I am thinking to take a legal action against them.

  • Kr
    K RAVI SHANKAR Oct 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DRAIN ### IS NOT WORKING. IT IS OPEN WHEN MACHINE IS RUNNING CONDITION.
    WASHING MACHINE CODE NO. IS K 5800.
    PURCHASE DATE IS 29-JUN-2007. FROM COOLEX APPLIANCE FROM BARODA.

    0 Votes
  • Ch
    Chhavi Tripathi Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    i have videcon washing machine.it is an old machine, so i was thinking if the body of the machine can be changed.
    thanks
    Chhavi tTripathi
    Add-Ramapark, uttam nagar
    pillar # 764, west delhi-59

    0 Votes
  • Ra
    raja May 20, 2009

    Videocon service is worst. once warranty is over service center hardly give response to complaints. i suggest dont buy any videocon products.

    0 Votes
  • Ra
    raja May 20, 2009

    I purchased videocon K5800 fully automatic washing machine 2 years back. Now service warranty is over hence no reply from service center, mechanic once came and just for seeing the machine charged 250/- when called again he rudely replied this is summer season so busy with refrigerators dont have time to take your machine now.
    Is videocon management listening this. I think this is worst after sales service that too after service warranty period

    0 Votes
  • Me
    meesam Jun 30, 2009

    i have a washing machine of vidocon.

    now i have a problem in dryer.

    so i need nearest service center from my place.

    my address is as under.


    913 goumukh appt kaushmbi gzb up
    9899089432
    iram zaidi

    0 Votes
  • Ri
    Rizwan Khan Oct 06, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hello sir, I am Rizwan Khan staying in Dubai with my family from last three years, sir for your information in the year 2008 we purchase a Automatic Washing Machine, capacity;6.5 kgs, Model No;VB-650F, Fuzzy Logic, so we are using from last 20months without a problem, know we are facing a problem with dryer not working(Alarm error is display is E2) I checked localy in dubai to get repair they not done due to lack of spare parts like Operation Control Circuit Board complete, Kindly I am requesting you please can you send me directly this spare part to me through courier for payment I will arrange so please contact me on my mail >[email protected]< or my mobile 00971505273086, thanks, Important message do you know why I choose videocon machine becase of I am a patriotic person and also a very Big Fan Of Shahrukh Khan*****

    0 Votes
  • Na
    Naggy Mar 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I bought Videcon Washing machine an year ago in Hyderabad. We have been placing complaints from 2nd month of purchase till date and there's no progress till now. Neither their products nor their customer care is good. I'll never buy any Videocon product again. The engineer who came to show a demo of the washing machine doesn't have knowledge of the product. Had same experience with two videcon employees. As a whole, experience is worst. I should have gone through the reviews before buying a videocon product. Dont listen to the Sales folks in electronic shops who suggest you to buy products . I went to buy IFB washing machine and my parents were convinced by these sales folks to buy Videocon, I think they get huge commission for that. A good marketing technique followed by many companies in India. I bought it in TMC near KPHB colony. So I suggest consumers not to buy videocon products. My appeal to Videocon management to improve business standards otherwise the so called Desi product will be endangered.

    0 Votes

Out of order

I had made many complaint to videocon costumer care but no result & reply. Costumer care have given complaint no 15 days before, but videocon costumer care not giving reply.

  • So
    sonia dua Jun 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The machine is giving poor quality of washing and all my clothes are getting spoiled. The company service center is not responding at all and their behavior is altogether harsh and sarcastic.

    0 Votes
  • An
    Anubhav Sharma Sep 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Washing machine not working, under warranty period, need some engineer to attend the complaints. Kindly attend the request on the urgent basis

    0 Votes
  • Pr
    Pradeep Kumar Agrawal Jul 09, 2010

    Videocon washing machine model no- V.M.400T Semi Automatic
    Please change our Switch (Button) Pannel, Machine is not under waranty period, kindly change this part with payment. Please send your person as soon as possible at our following address due to my machine is dead from last 15 days :-

    Mr. PradeepKumar Agrawal
    12/5, Navjeevan Society, 2nd Floor,
    Lamington Road, Mumbai-400008.
    Ph- 9820050884/23091138/32921151
    Email Id- [email protected]

    1 Votes

complaint # 7pa0087110086

Dear Team,

My Complaint # is 7PA0087110086. I beleive you would be able to trace the required details from this number. The problem has been unresolved inspite of the technician visiting twice to resolve the problme and on speaking to your call centre numbers am only getting further dates but no resolution.

Expect you revert on the same.

Regards,

Altaf Khilji
Regional In-Charge -West- Key Partnerships
Royal Sundaram Alliance Insurance Company Ltd.
Mumbai.
Mobile – [protected]
Tel : 91 22 [protected] /6704 1212
Fax : 91 22 [protected]
E-Mail - altaf.[protected]@in.royalsun.com

Bad customer service

I had bought this refrigerator (Electrolux Ozone) around 2.5 years back (Dec '06) and am regretting this purchase ever since. Here is a list of what all went wrong, first the freezer fan stopped working, the filter from the compressor got choked twice and overheated the unit, the gas leaked and has been refilled 2 times now each time costing Rs 1250... As i write this the refrigerator is under repairs... last repairs were on 13th May!!!

Now for the customer service, Videocon assures 48 hour response, though the technician did come within 48 hours most of the time he had to come second time after first inspection (as the gas filling is done by some other person or he is not having some equipment... blah blah). We must have spent around Rs. 4000 on repairs.

Wish i had read some reviews on this...

  • Di
    Divya Jain Jun 14, 2009

    Truely said. Videocon's customer service is the worst I have ever seen. I have bought a used Videocon AC and to rapair that I called up the customer support for five days. Every day they say that they have put my complaint in urgency but no executive visited on a single day. Huhh... and the 6th day on Sunday when they came it was like good for nothing... they just looked the ac and took visit charge. Is this what they supposed to do. I mean its like wasting of money. From now whosoever is purchasing the Videocon product I would request, to forget about any kind of customer support from them.

    Believe I had a very-very bad experience and wasted thousands of rupees.

    0 Votes

no response from vediocon to my complaint even the product is under warranty period

I have bought videocon integra hd lcd tv from mulund next mumbai six months back, tv has started to give problem, although this tv is in warranty period and I have lodged complaint in videocon call center (Complaint no 7al000806060006) on friday but still no technician is contacting me. I have made lots of phone call to their call center but they are also not responding properly. Usually after lodging a complaint technician should come with in two days but they even don't want to response my complaint. It is been 5 days no response from vediocon service center. I am just wasting money and time to make calls to videocon call centers. My tv is in under warranty period, so this is responsibility of videocon to repair my tv but no response from service center/call center.

  • Ar
    Arwa Doshi Jul 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi dear,

    I agree with you coz the same product LCD 27 Integra I purchased from VSP (Vashi) on 8th July 08 but so far no demo has been arranged but the lazy videocon customer care center. Even the product has started given problem by automatic onn & off. Videocon LCD get on & Off by itself. I have placed the complaint with VSP but nobody revert me back. Even I tried to get in touch with Videocon customer care no.27782745 (given by Just Dial Service) but nobody attends the call.

    Now I have come to the conclusion that Videocon products are of no use and their services are pathetic. Very upset by this kind of monkey business of videocon.

    Regards,
    Arwa Doshi

    0 Votes
  • Pp
    p.prabhakaran Feb 12, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Hi
    i bought one 34"jumpo flat tv at t.nagar, chennai, NEXT tv showroom on 24-04-2008. when i open the box
    in front of vediocon demonstrator we found some fault on the screen news scrolling tilted downward.
    he said make a complaint to customercare they will give replacement as soon as possible. i made complaint to two times( com.no-1600087472 and 8100085140146). there is no response from vediocon. i thing this is
    because people wish to buy imported items instead of indian product like vediocon. even remote is working
    with other chinese products. so please thing thousand tmes before buying vediocon products.
    for the consumer awareness.

    regards
    p.prabhakaran.

    1 Votes
  • Va
    VAIBHAV PANDIT Aug 25, 2009

    Hmm frustrated in just 5 days ????

    i am behind them from last 2 month having nearly 22 call log no.

    0 Votes

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do not buy next microwaves!

I purchased a Microwave, the first one in my life for my home... and gifted the same to my Mother-in-Law on our Tamil New year of 2007 (14.04.2007). I selected a basic model Solo ES1197P, as we wanted the Microwave for basic needs and no baking or grilling of anything being a pure vegetarian (mind it eggs are also not allowed to enter the home)!!! The Microwave was the special guest at home, treated very well as it was a long time wish of all to own one. So no mistakes in handling could be accepted by anyone... The product was selected by us as we had seen the advertisements and having a brand name of Videocon, we were impressed with the cost (Rs. 3000) and the brand. It came with a one year warranty.

Seldom did I know through their advertisements how disastrous the product was. It was a big failure. On the next day (15.04.2008) tamil new year (2008), we decided that the milk could be warmed in the microwave. We switch it on and Lo!! There you go!! Our special guest (Microwave) Conks off!! We were shocked at the sudden demise of our special guest!! Take the guarantee card and see, it is one day past our day of purchase.

To think of it, even the service is really bad... We had to endlessly wait for the videocon service guys to come in, and then he charged Rs. 140 as the product has passed the warranty period. He checked and said, that a total bill of Rs.1500 would be required as all the parts were gone!! We decided to cremate our special guest with full honors!!

So guys please if you are thinking of buying VIDEOCON NEXT products, please Beware and I would rather use the phrase “Caveat Emptor” and that too to the power of “N”!!

Bharathy Jayaprakash.

  • Jo
    jose Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree and more than the incident, the style of writing i like very much...

    0 Votes

Worst dvd player

I purchased a Videocon Dvd Player Model No.DMV 8403. The worst electronic item i have ever purchased. I thought that being an Indian Company, I can get it repaired any time plus the features mentioned were also good. But a beggar is always a beggar. The whole screen is blue, amplifier is worst, remote control doesn't work properly, you Have to be very close to the player to operate the remote control and much, much more... They say 5years warranty-What the [censored]? The worst Company for any product. A bad and a spoiled name for our country India.

They call themselves - THE INDIAN MULTINATIONALS... NonSense...

  • Ca
    Caught here Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi, I purchased the same model..Unfortunately i read this after purchasing.. I will try to replace it..i have not yet used.. it...

    I purchased this player only because of the amplifier.. otherwise I was purcahsing Philips DVP 3166..

    Thanks for sharing this..

    0 Votes

Its still not installed

I bought a IFB washingmachine and Videocon fridge... IFB service person came in the next day and setit up for us. But we couldn't use the fridge as instead of cooling it started warming things... spoke to videocon service personnel who promised to come in on saturday by afternoon but in vain.. never turned even afetr numerous phne calls... this is pathetic 1st day service itself ifs bad donno how we will have to manage

  • Vi
    Virender Prakash May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Videcon products might be okay but the service is absurd. Specially call center people (Noida) branch are never in mood to attend any complaint. I am already looking for racks (shelves) for my fridge 2 years have passed still those are not in their stock.

    0 Votes
  • Vi
    Virender Prakash May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Further I made few complaints to Videocon authorities about the attitude of their Noida customer care and I was replied back on 28th March. In their lines below they say thy wll get back to me. I am still waiting.
    Mail from Videocon is below

    Date: 28 Mar 2008 10:03:40 -0000
    Subject: Thank You
    From: [email protected]
    To: [email protected]

    Your mail has been received and is being forwarded internally to the
    concerned department.
    You can expect to hear from us within the next few days

    0 Votes
  • Ar
    Arvind kumar Oct 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    how i become a customer of your vediocon fridge i have bought a vediocon fridge, do i need to send some wareenty card to you by mail if yes tell me how i have to follow the norms

    thanking you

    my mail id ; [email protected]

    0 Votes

videocon washing machine not repaired since one month

My konzerv 7500k washing machine became unservicable and a complaint was launched on 07 apr 08 at ambala city haryana videocon service centre vide complaint no do7w15 dated 07 apr 08. The technician tested the machine and informed that the pcb has to be changed. It is one month two days since the machine is unserviceable and nothing had been done by videocon. Even online complaint to central office and conversation with mr rajeshwar of videocon karnal haryana has not yeilded any result. It appears that videocon is not bothered with after sale service. I have been calling the service centre regularly but I keep on getting the answer that it will come in two days. Since the company is unable to reair my washing machine I want the company to replace the same

Prashanth siddapur
114/1, airforce officers enclave
Race course
Ambala cantt
133001
[protected]

leakage on gas

Videocon Window AC Model VWS5222B

Problem : Leakage of Gas from Thermostat

Purchase Date : 19/04/2008

Fresh Unit required against DOA Case

ervicing negligence causing breakdown of spin motor

April 7, 2008

To
The Customer Care Officer
Videocon Service Centre




Sub: Negligence & Inefficiency of S.A.M. Appliances Service causing breakdown of the spin motor of my washing machine


Sir,

Against my complaint regarding my washing machine registered at the call centre on 9.4.2008, one – Mr. S.K. Das visited and checked the machine on 10.4.2008 and provided an estimate of Rs.886 for changing the spin tub that according to him was broken and buffer etc.

As we took the machine to the service centre as per his advice, the machine was checked on arrival and both motors were found to be working fine. We were advised to get the broken spin tub replaced (provided it was available) or else repaired and refitted. On 25.4.2008, we took delivery of the machine (Job No. 802, 23/4). When I pointed out that the vibration seemed much less than what it should have been, the person attending us insisted that it was working fine. After bringing it back, we were shocked to discover that the spin tub was not moving at all. I reported it back to the service centre and a different person (name not known) visited us and reported that the spin motor was not working at all.

Let me say that I bought the machine in 1987, which true to Videocon reputation has been functioning almost without any maintenance and I never thought of replacing it. The motors were working absolutely fine as the Service Centre also endorsed and my complaint is that it must have been broken down while it was being reportedly repaired and refitted carelessly by apparently unqualified personnel. Since I pointed it out in my remarks, I have not heard a single word yet from S.A.M. Appliances Service.

Under the circumstances, I request you to (a) accept that the spin motor was broken down due to the negligence and inefficiency of S.A.M. Appliances Service; (b) take responsibility of whatever has happened and immediately replace it by a new spin motor free of cost with a reasonable warranty and thereby reassuring my trust in Videocon reputation; and (c) take appropriate steps against your franchisee – S.A.M. Appliance Services so that Videocon customers do not have to suffer in future in their hands. Otherwise, I will feel cheated and fleeced.

Thank you. Waiting to hear from you soon.

Yours sincerely,

(Samita Das)
Flat – B3, 6/8 Central Park
Kolkata – 700 032

  • Ab
    abhay puranik Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    owned a model vna71 videocon warranty ceased but its dryer motor burned i want a new motor and want to pay for that. but new motor not avialable in Raipur [chattisgarh] and as per service centre spare would not be avilable and only way is to buy a new one what should customer do?

    0 Votes

dryer of videocon washing machine 6500 not working

I purchased a washing machine of videocon make in october 2006. The dryer of the machine has not been functioning for the last month and the service centre (Service agent mr. Sunil atavas vikas, roorkee) is not attending the complaint. When he last visited the machine for its repair, he demanded rs.1500/- for replacing the motor of the dryer. I informed him that the machine is under guarantee but he refused to attend the complaint and repair or replacement of the dryer moter.in this regard I have lodged my complaint at your site namely [protected]@videoconmail on 15 april 2008 and complaint.com on 21, 25 and 26 april 2006 (Complaint no.167349). Also, the detailed complaint note with the request to arrange to attend it immediately was sent to the vice president of videocon on 24.4.08 by registered. But left with no action till to date for replacing of the dryer motor.

My full address

Ram kumar
H. No.485
Purani tehsil
Roorkee 247667
Distt. Haridwar
State uttarakhand
[protected] (R)
Mob. [protected]

ac booked and no one conact for giving delivery

Sir,
I have Booked (Slip no 799) 1 Window AC of Videocon Company (Model- Vaw 1823) in the fair on 01 April of 2007 in Hotel Avadh Clarks, Lucknow (up).
Till Now No one is there to contact us to give the delivery and my mobile no is also written on there booking slip.
After 3 month's I have purchased that model of Ac from another shop in market (cool care refrigeration co. ) on 20/06/07 under bill no 1257.

Now, Videocon Representative told that you have not booked it from us . and no refund is there.

What can i do. I have the booking slip.
Booking amount is Rs 500 .
Please try to refund the amount or deliver that ac on that rates
Thanks
From
Vinay Garg
B-9 Narayan Nagar,
Lucknow
[protected]

  • La
    Lakhan Lal Sharma Jun 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir/Madam,
    I had purchased a videocon AC MOdel No.(VAW-1823) Last year On 28-05-2007, this year being under warranty it had some problem with compressor and it has been send to the Service station, M/s ON Spot Air Coolers at Ghaziabad on 18-05-2008, and the Job-Sheet No. is-->2180, Now they are having AC with them and not repairing it, since them i have been Constantly reminding them every day about it, but they are hardly concerned about the matter.

    So, its my request to you please help me to sort out this problem.

    Myself:
    Lakhan Lal Sharma
    B-645 NTPC Colony
    PO: Vidyut Nagar
    Distt:Gautam Buddha Nagar
    Pin-201008, (U.P)
    MObile No. 9810261596

    Service Center No At GHaziabad:- 0120-3269943

    0 Votes

Defective piece!

I have purchased a Videocon LDc tv from Vijay sales in the month of May'07. The first piece i got was a defective one which i managed to get it replaced after a lot fight & some howling in the vijay sales thane showroom. The second set which has been also given has been repaired 2 times before & now for the 3rd time it has again got spoilt. On top of that totally unprofessional staff of vijay sales which do not know how to talk to customers & blankly tell that the service will not be done for 2-3 days. This is the kind of after sales after paying so much of our hard earned money.

Please take in writing all the comments from vijaysales or else ur are in for trouble & u will be running helter skelter.

  • Su
    Sunil Newatia Mar 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a Videocon 20" LCD TV 20X on 24th September, 2006 from Vijay Sales on recommendation of their salesman that this was the best buy. On 3rd March, the adapter supplied with the TV failed and I lodged a complaint with Vijay Sales. Videocon engineer visited on 5th and promised to replace the adaptor in 2 days. Since that day, I am following up with Vijay Sales, Videocon 24 hour complaint line & Videocon worli service centre. I have also sent an email to their service support department. All I get to hear from all of them is that the adaptor shall be replaced in 2 days. God alone knows how long these 2 days are in the dictionary of Videocon, because they have already taken 11 days since the complaint was lodged and again today I was told too wait for another 2 days !!!

    This is not the first time this has happened to me on a Videocon product. Couple of years back, Videocon took 2 months to repair my DVD player. It is really surprising how these companies can still take the customer for a ride.

    0 Votes
  • Ga
    gauravaggarwal Nov 24, 2009

    We bought 32' videocon integra but it stopped working after 3 days. We called the engineer and they said they will change the set after approval

    they got the approval and they said you set will be replaced within 1 week.
    Ms basker who was handling this issue is not picking up the phone and when we are calling at your call center they are telling that they will call in 48 hours

    Please tell what action you would like us to take

    If you want us to go to consumer court we can do that by spending 100 rs only.

    0 Votes
  • Ra
    rajumuniswamy Mar 19, 2012
    This comment was posted by
    a verified customer
    Verified customer

    when running a program vorticle line are coming on the display and picture displaying with 2 colors.

    0 Votes

poor response.

booked a complaint for repair of my videocon washing machine VNA 911, (not in warranty) vide complaint no MIV8A03063 on 02.01.08. even after 4 days no one has come to see the machine. the response is too poor. please expedite.

  • Am
    amarveer singh Jan 15, 2009

    my machine is not in warranty period machine not work properly, creaty extra sound in lower part of it.

    0 Votes
  • Sh
    Sharmin Sultana Feb 16, 2009

    I have bought your washing machine of the same model from the trade fair held in Bangladesh in 2oo2. It worked well for few years however we used it occasionally, but about 14 months ago it stopped working.after that we contact the local dealer, but they replied that they did not have that particular parts.Finally they got one but that was also of no use.Now the machine is completely useless.
    My question is that is there anything that u can do for us.we bought it for money, but we r getting no service at all from your company.
    My machine also makes an extra sound when it is turned on, and it stops working.
    Hope your company will take immediate step to solve this problem, at least you should provide us with spare parts..otherwise people will stop purchasing your product.

    Sharmin Sultana
    Bangladesh
    Dhaka.

    0 Votes

ervice complain

Dear Sir/Madam,
I have purchade a Videocon TV 21" 5453QS from Next Retail Ltd - Gurgaon, on 2nd Dec 2007 against inv no - 2240.Now this TV is facing some electronic problem.I have complained to the same branch & have in touch from the complain date to till date(Complain No - 31021 date.1st January 2008,Concerned Person - Pooja).Pooja had given a reference of Videocon service centre ,Mr. Arun.I have been touching with him,but till date no one come to check my tv.Pls do the need full.Waitning for favourable reply.

Regards

Ranjan Kumar Pradhan
Mob. +[protected]
Room No 11
Plot No 307
Juganlal Colony(Near to Satish Colony)
Mulahera Village
Near to Sec 22
Gurgaon,Haryana,India

defects in parts

Sir,

we had bought a Videocon Washing Machine from your dealer M/s Taori T.V. & Radios, Nagpur, Maharashtra., during oct 05. It is still in warranty period. we got the call centre number for repairing services required for we experienced some problems while running the machine. ultimately, the call centre did not respond nor the local tel no. given were answering.

Being aggrieved by them, we now call upon you to immediately do the needful as our clothes were not being washed for the last 10 days...

thanking you,

  • Ri
    Ritesh Nagrare Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    We bought a Videocon Washing Machin Model No: SA 45, by AK Gandhi Nagpur. We are getting problem in it's Washing Timer Switch, Plz confirmed me where i'll get that Switch in Nagpur Location.

    I hope someone reply me soon from your side.

    Thanks & Regards.
    RitesH

    1 Votes
  • Vi
    vijay Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    dear sir,
    this is to inquire tht we purchased viderocon washing machine on 23/1/2002
    model no. V-NA-65 NF .
    we have a complaint as the machine's part is not working since 2 months..
    we need the help as soon as possible...
    thanking you.

    0 Votes
  • Su
    Subhash Kokare Jun 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    we had bought a Videocon Washing Machine model no. 6800 multi plus Sr. No: 5809 Bill No.947 from your dealer M/s Bhawal Electronics Bhoiwada Parel, Mumbai 400012, Maharashtra., This month on 15th June 08. I am continously following up with them for a demo as i have not yet opened the machine.

    we now call upon you to immediately do the needful as my cloths are not washed for the last 5 days...
    my cell no is 9920875308 or 9969462988
    thanking you,

    0 Votes
  • Pi
    pintu sharma Aug 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    We bought a Videocon Washing Machin Model No: V-NA-56-T, by videocon dealer Bhawanipatna dist Kalahandi Orissa . We are getting problem in it's Washing wash moter 280W . weight 29.5kg, Plz confirmed me where i'll get that motor in Bhawanipatana Location.

    I hope someone reply me soon from your side.

    Thanks & Regards.
    pintu sharma

    0 Votes
  • Mr
    Mr.Zulfiqar Ali Rahi Sep 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    we had bought a Videocon Washing Machine vid MW Conserve 5200 from your dealer M/s NEXT RETAIL SHOP, SAPNA SANGEETA ROAD, INDORE (M.P.)., during APR 07 and the bill no. is 02412 It is still in warranty period. but the the water tank tub broked during operations. we got the call centre number for repairing services required for we experienced some problems while running the machine. ultimately, the call centre did not respond nor the local tel no. given were answering.

    Being aggrieved by them, we now call upon you to immediately do the needful as we are getting very much harrassed by your professionals services and we are mentally torchered by your company ...

    kindly arrange to do the needful at your end otherwise get ready for the legal procedure.we are going to submit case against you in consumer forum...

    thanking you,

    Mr.Zulfiqar Ali Rahi
    Indore (M.P)
    cell no. +91-9826064952

    0 Votes

improper service and defective tv sold

Hi,

This is to inform you that I bought a CTV 29" having a model number IS29G in April 2007 from Vinay's, Ramamurthy nagar, BANGALORE. Within 6 months from purchase, it started creating technical problem and is now working at all. I called up to the VIDEOCON service center on 25th October having a complaint number VA/07/J/25094 to repair. It has been now more than 7 days but nobody has attended so far. Everyday I am calling to service center to repair but very poor response from their end. Its like they are playing with me by saying that they are attending on the day of call. I have never imagined that such a branded TV is made with poor technology and poor service too..
I wonder what if after repair also the TV will work in future. As per the terms of condition, the TV needs to be replaced, but nobody is listening to me.
Kindly do something and replace my TV. It is now more than 10 days without a TV an you can understand my sitiuation.

Fraud and cheating!

Videocon TV 29inches was purchased in Jan, 2007. There are problems with Remote, Color of the TV, etc since few months. Couldn't find the Service number anywhere for few months (all the numbers mentioned on the card doesn't exist or not in existence anymore). Finally, could track the Noida number, wherein since 10 days, each the response comes that the Engineer has just left for my house. Finally when shouted, response was that, the Engineer visited and nobody with my name exists in my locality was the reply he got, etc... wherein actually I was sitting in my balcony waiting for the Engineer since 5 days in the time he has mentioned, but none visited. It is just lie and not attending the call and nothing more.

Beware!

pink patch in the corner of tv

I am using plenty of Videocon products. It has been a nice experience with videocon. The service is extrmely good. On 20th August 2004 I bought two Videocon TV (7642QS) 29 inches. One for me and one for my friend. My TV is not running good from the date of its purchase. The day it was installed the capacitor inside the TV was broken hence the whole TV got replaced. The other installed TV is producing distortion in voice. Then after my complaint your engineer Mr. Azaz got convinced and then find that one of the woofer is damaged. After 3 weeks the woofer got replaced. You are requested to please analyze the problem of Pink patch in the corner of the TV and rectify the same.

I am sure that this set has definitely some technical fault so I request you to replace my TV set as this is in warranty, details are as follows:

Product code : TV Videocon
Product Description: 7642QS
Serial no. :[protected]
Date of Purchase : 20 August 2004.
Dealer address : Tiger Elektroniks Corporation, 24/35, Birhana Road, Kanpur
Phone [protected], 2316826
Invoice no. :44591

Thanx & Regards
Inder Jit,
124/B/209,
Govind Nagar,
Kanpur
Mob no. [protected]