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Verizon Wireless / failure to port/additional charges

TX, United States Review updated:

Verizon promised a port date of 09 Sept 2009 for a port to NumberGarage. The port never occurred. We were finally contacted by NG in November saying Verizon needed a password to port. I contacted Verizon and told them there was no password. If they couldn't port it, terminate it. Verizon continued to accumulated monthly charges through January 2010 and still has not terminated the account. It only died from failure to pay. No phone has been active on the account since August 2009. Now Verizon is attempting collection. A complaint has been filed with the FCC, but they do nothing. I also emailed my complaint to all of Verizon's executives without resolution.

Rc
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Comments

  • Ro
      21st of Jan, 2011

    There is absolutely no "Customer Service" with Verizon. ZILCH.

    There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

    See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

    1) Property tax recovery;
    2) Federal subscriber line coverage;
    3) 911 Disability Access fee;
    4) Federal Universal Service Fee;
    5) Federal Excise Tax;
    6) State & Local Tax;
    7) Verizon Wireless Surcharges & Other Charges;
    8) Taxes; Governmental Surcharges & Fees;
    9) Usage Charges;
    10) Voice;
    11)Messaging.

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