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CB Telecommunications Verizon Superpages contract scam!
Verizon

Verizon review: Superpages contract scam! 41

T
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12:00 am EDT
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I was told by my salesman too that the contract was month by month and that if I was unhappy with my ad that I could call in and cancel it. I contacted many levels above this rep. and was stone-walled at every turn. These people are crooks. The fact is that Verizon doesn't even own Super Pages, Idearec does. I don't know what to do. They fall back on their click through statistics. Their argument goes something like this; "your ad is working because we see that you have x-amount of clicks or hits on your ad." Hits mean nothing if they don't turn into business or calls. I have had websites before and hits mean little.

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41 comments
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Tony Shingletoes
,
Apr 26, 2007 8:06 am EDT

I am recent former employee of Idearc and you are correct it is a big corporate scam. The only way to cancel your account is by having it approved by the sales rep. But no sales rep will approve this because they have to payback the commission. So what they do is just ignore your calls, and the supervisors in sales are just very successful sales agents so they lose money to if they approve the cancel. But it runs much deeper than this, they lie to the employees and customers at every step of the way. The goal there is to sell and not support. When you call customer service they are required to try to sell you something first resolve the problem second. I couldn't get on board with the lies so i was pushed out. CORPORATE CROOKS