Verizon
Reviews and Complaints

Im stuck with verizon and hate them. Smart phones need for speed game becomes preloaded. I was charged for this game because it was opened. they could not show that I had played this game and after much dispute they credited my account. They know consumers of a Smart phone will be overwhelemed and easy targets hense why when I disputed this charge they quickly changed tone. Also on my other line theyre have been monthly charges for tetrus & pacman that i have never played and have no way to my knowledge to prove i never down loaded. Worst service ever. I am not completely paranoid of all cell phone games that I dont even understand how they are so called downloaded!

Verizon has ripped me off too. I paid a one time fee for a game, was supposed to be unlimited uses. I have been billed for it every month since. Verizon simply lied when I contacted them. What awful service. There should be criminal charges filed against Verizon for fraud!

the same thing was happening to me. I think they finally fixed the problem as I can now email my mother. They accused her of blocking me and her grandsons. I would like to know why when I send emails to everyone in our family, everyone gets them EXCEPT my mother who gets it several hours later (if at all). The question was asked to customer service and they're reply was to do a few in the TO: and the rest in CC:...well guess THAT fixed it...we don't know so do it this way and that's it

I have Comcast broadband and have the EXACT same problem. EVERYTHING I sent within the past week to my friends with Verizon.net has been undeliverable--I get the same message stating they have been trying to deliver, but cannot.

I can't disagree more. As far as the first idiot goes, there are stickers in your phone. When the phone gets WET THEY TURN RED! There is no if's ands or but's about it. I used to work in the cell industry and almost EVERY customer "doesn't know how there phone got wet. What a crock of ###. I usually gave people the benefit of the doubt...but if they were acting like an ### like you seem to have then it's over. Why can't you just treat people with respect jerk. Why was the man grumpy? probably because he has had to deal with a bunch of ###s like yourself! The second person is quite a laugh. Give me a break. Everytime. I don't believe it. On efinal thought. Why is it that ANYONE I know in the industry still has NO problems with their phones for the life of contracts? I just think most cellular customers are jerks and really have no clue why there phones do what they do. I would try and explain why the issue was and most of the time the JERK standing in front of me just wanted the phone replaced. I think maybe YOU went back 4 times because YOU really have no clue and did not want to listen to the tech. Get a life

Verizon store in the York Galleria mall in York, PA is EXACTLY the same! The managers stand around and watch... they can't possibly HELP customers... they are far too important. they need to "supervise". I bought a new phone and when I asked the guy behind the counter a question about set up, he told me I had to call Verizon customer service... I said, "I thought you WERE Verizon customer service!" I had to call the 800# for help while standing in the Verizon store. And they ALWAYS screw up my account information... I've never been in there that they haven't messed up my account.

I want to cancel both insurance policies on the two cell phones. This has been a big hassle tiring to cancel my service and needs to be canceled now! This process is very difficult to cancel a policy because the amount of customers being bamboozled into this insurance policy. I feel this is a uncredible company and needs to be investigated by the better business bureau.

i sent in a used cell phone over 6 months ago wiyh no words from anyone i think its been long enoughfor either my money or send the phone back to me.

Signed up on stolen cell phone number please remove immediately. Grandma is NOT happy!

Like you, I have been there. I had to file a formal complaint against Verizon with the NY Attorney General. I am sick of this company and unfortunately I have until December 2021 to continue to pay they off. Customer service was very rude and she demanded when I was going to pay and I told her that I will pay when ***** ****. I hung up. Eventually, it had to take someone to clean up their monstrous error and sad to say I cannot speak to that person again. I keep getting a different person from the executive office.

They did 17+ credit searches on my credit report and they still refuse to remove their errors.

Verizon really sucks. Customer support is really really poor. Prepare to wait a least 30 to 60+ minutes to get your issue resolved. Call drops... call forwarding to other department... wrong phone numbers given out. They take your money and don't deliver the good they promise.

verizon online gaming speeds are garbage!

I agree about Verizon Fios Advertising. I spent almost double to get the 25 MB service. I just found out that the actual Megabytes per second speed is about half that. I've tested it on Speakeasy, McAfee, and CNET Bandwidth Meter, all with the same results. How Verizon can get away with this misleading advertising is amazing. It seems that the federal or state government ought to regulate them and fine them.

I've had Verizon now for 6 months, what an experience ... they ruined my HD TV during the install by hooking up the sound to one of the three color inputs. The tech asked me to help him adjust the picture tint because it was GREEN! After I fixed the problem for him, the picture was permanently screwed. There is a black space at the top, the color is off and there are areas on the screen that remain orange all the time. We were told that Verizon would pay to fix or replace the TV at the time but to this day, no results. Now my wifes new lap top is in such bad shape after being infected with viruses that it will no longer boot up. My desk top is so infected that it took three tries and finally cut and paste to get this site to come up without being redirected to a never heard of sales site. I spent four hours on the phone with someone in India from McAfee fixing the problem and sacrificing applications I've had for years only to have it return the next day and begin deleting McAfee. A virus that destroys the virus protection from Verizon? sounds impossible ... but it did it. I had to reload windows from disc just to get the computor to boot.
I'm having the same issues as others, with it not connecting to chosen sites, failing to connect to the internet and just being incredibly SLOW! We have a two year contract after switching from Comcast and now have to figure out how to get out of the deal without a penalty.
I HATE VERIZON! And this is a huge problem now that they have everything with them ... both cells, home phone, internet and HD television with DVR. (there is another problem ... TV)
The television is sporatic, the sound drops out when the action gets fast and their on demand feature is so slow, you think you failed to hit the button so you hit it again ... and again ... and again, only to find out that everytime you hit the button, it registered. It was just so slow, that it took 30 seconds to work ... now you have to go back ... and back ... and back!
The phone system installed in the garage on the wall calls my cell phone over and over 16 times once a month. I've reported this and was told that it's not possible. It does it even when disconnected from my home phones! The calls are logged by the website and appear on the bills, but Verizon still says that it's not possible.
And here is the final problem with Verizon ... They treat me like I'm STUPID! I'm not stupid, I'm a college grad with backgrounds in electronics, mechanical engineering and an automotive master technician. I can list more qualifications that prove I'm no dummy, but you get the idea.
Bottom line ... I want out of my contract ... the money saved by going to Verizon has been MORE than spent replacing hardware and [censor] damaged by their crappy system. I want to go back to Comcast ... at least they never destroyed anything. If you haven't switched from your current service yet ... do not go with Verizon! They SUCK!

Totally agree - verizon fios is a SCAM. "Actual connection speeds may vary" is placed inconspicuously at the bottom of every page they have their speeds on. Verizon is a corporate giant that does not give a crap about their customers. They are the only game in town and they know it so they screw you with a giant smile on their face. I have the "fastest" plan they offer and I rarely see DL speeds over 1.2 MB/sec. They advertise 15MB/sec on their SLOWEST PLAN!

Just try and call someone in support - you'll get a 7 dollar/hr college kid who will read you a script and remind you that "actual connection speeds may vary"

But, they'll keep getting bigger. They'll keep paying their lawyers to come up with ever more subtle ways to legally mislead the public and WE WILL KEEP BUYING!

Verizon customer? Good luck!

I am not impressed, FIOS is not faster then the Verizon Hi Speed Internet I had, I dont care what the so-called Speed Test Shows. Takes Internet web page (i.e. CNN) over 15 secs to load

Well, I would have to agree with you. I already had Optimum Online Internet and wanted to switch to Verizon FiOS because of all their "hype" about it being 10x faster than cable. I even asked 2 different sales reps BEFORE I agreed to have it installed and asked them to clarify if their speeds of 10/2 were 10 MegaBYTES or 10 MegaBITS (big difference) and both stated 10 MegaBYTES per second. Hmm, After having everything installed and then once again asking the technician in person - same question - same answer - 10 MegaBYTES per second.

Gee, what do you ya know? NOOOOOOOOOO! It's 10 MegaBITS per second! And after testing on speakeasy.net I was getting 1.3 MegaBytes per second compared to my cable which is between 1.8MBytes up to 2 megabytes!

I kept it for 2 weeks and then during that time I would have the same problem as above complaint - "cannot find page" - "check with your ISP page unable to load" - etc...etc... and this was happening on a regular basis for the 2 weeks. Looks like I made a mistake...sooo called up Verizon and cancelled.

#1 FALSE ADVERTISING
#2 POOR CONNECTIONS/SPEED
#3 They use YOUR existing coaxial cable to connect to phone/internet/tv...? and this is NEW technology?

Alot of hype for NOTHING!

We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us 'someone would get back to us' about why the taxes and fees were always inconsistent and over.

We were told it must be 'your phones' when we pointed out multiple discrepancies and billing for text messaging that was covered under our plan - and issued a credit for that month. But if we don't watch each month the do it all again and only resolve a small percentage of issues after HOURS of phone calls. Nothing we do resolves this problem.

We would be very happy to join ANY class action lawsuit against alltel regarding improper charges and over billing.

Alltell overcharged me on my phone bill every month they double and triple charged me and when you call to get help they don't even try to help. I got help from one person and a reference number for fixing it and the next bill was tripled and when i called with the refrence number they said that it doesn't matter and they won't do anything about it. terrible company.

False advertisement. Alltel tells you they have nation wide coverage, but they fail to tell you that you can still be charged with roaming charges. There is no federal regulations so they can and will deceive you with every loop hole they can find.

Class Action Lawsuit?

I'm there! When and where?

After getting new service to two new phones and being assured that we would get two things like NO texting, and a billing cycle that allowed us to pay at the beginning of the month. We signed.
Now we are getting double billed without recourse, an $80.00 per month bill is now $160.00 per month.
We applied for a waiver, it was denied.
We need a cell phone. And with Alltell being the Only provider in our remote area, we feel like they are stealing from us and laughing at us. So, it looks like the only thing to do is deny the bill and bring the phones back with all accessories.
Bite the bullet and pay the Hopefully only $200.00 early disconect fee.

I was angry to see that i received a email from my credit bureau stating someone tarnished my credit report with negative infomation. When i investigated it further, I found AFNI had put the information on my credit report with. After calling them, this was no doubt a fraudulent account with Verizon, but what frustrated me more was that this was handled poorly, there was no attempt made to contact me at my correct address before it was put on my report, there was a fraud alert on all 3 reports but was overlooked. What was worse was the way the call was handled, their professionalism and the service reps' lack of knowledge and repsect. Overall a bad situation. I had to ask for a supervisor to handle the call! and now that i see that i am not the only one with this issue with AFNI and their fraudulent accounts, i feel that the Better Business Bureau should investigate these complaints with both AFNI and Verizon

"Letter to Verizon"...

This letter is to complain about service (or lack thereof) I recently received from your company.

September 26 was the first call of many that I made to tech. support. The reason I called is I could not get the DSL to work after my attempt @ installing the modem & I needed help. I work in IT therefore I tried everything (yes, I rebooted) prior to calling. The 1st thing I was told is "Don't worry, we will get you up & running before the end of this call." Why do they say that? Is that a required statement in their script or what? I'm sure a majority of the calls that come through are "fixable", but not all of them are; therefore they shouldn't say it. It's very misleading (esp. to those unfamiliar w/ technology). Anyway, they were unable to fix my problem & set up a day for a Verizon tech. to come out. The date/time I was given was Thursday, Oct. 2 from 4-8 p.m. I left work early on Thurs. so that I could be home by 4. I wait.. & I wait... 8:00 comes & no one has showed up or called. So I call tech support & was told if no one shows up by 8:30 to contact them back the next morning & set up another appt.

I call back the next morning asking why no one showed up & get absolutely no valid reason. I set up a 2nd appt. for that evening, Oct. 3 between 6-8 p.m. due to the fact that I was NOT willing to leave work early again. Well, since it was a Fri. niter & I had plans that evening, I called tech support as soon as I got home around 5:30 just to make sure someone would def. be arriving by 8:00. When I input my phone #, the automated system tells me that my ticket is closed because a tech. came to my home & no one was home! I finally get a human being on the line & am informed that someone came @ 5:15 & left. I never received a phone call on either of my phones (cell was my contact # & if they had called me I could've told them I was on my way or had a neighbor let them in).

VERY frustrated @ this point, I asked to speak w/ a supervisor, who set up a 3rd appt. for me for the next day, Sat. Oct. 4 between 10-2. This was after I told him I wasn't willing to wait until the following week, so he gave me a choice between Sat. or Sun. & even asked which time I'd prefer. Hmm... Now we're getting somewhere (I'm thinking). Low & behold, Sat. morning/afternoon come & go - 10, 12, 1, 2, 2:30 - no call/no show. So I call tech support AGAIN & was told that my tech appt. was not a "definite". It was only IF field services had TIME for me that day. Apparently, they didn't. Never mind the fact that I was never told it was a "maybe" @ any point. For, if I was told that, I would not have even have bothered... another wasted 4 hours sitting around -waiting for nothing! I was so irritated by this point, I could not stop yelling & cursing & literally screaming at the top of my lungs @ this poor individual on the other end of the phone (although I do realize it was not his fault). The call finally got intercepted by a manager of some sort. All I wanted from him was for him to mail me a new modem (just in case it was faulty hardware.) He kept stating he could not do that. WHAT, ARE U KIDDING ME? If I had asked for a left kidney right then - I should have been given it from Verizon. So he finally agrees (after much questioning) to do so. THEN, the call gets disconnected before he can get my 'mailing address'. Call me crazy, but shouldn't that be in the system somewhere? Needless to say, I did not receive a new modem & canceled my DSL & phone service the following Monday, Oct. 6.

It seems to me Verizon just tells people what they want to hear; but when it comes down to it, could care less about their customers. I was always a fan of Verizon in the past, that's why I chose them over Comcast when I moved. I'm not sure what has happened to your company, perhaps it's gotten too large & you can't keep up w/ the needs of your customers? Who knows, who cares. I'm going back to Comcast.

I expected a much higher level of service from your company, and I am quite disappointed. I was never offered any type of credit on my acct. or 'perk' during this entire ordeal to entice me to stay w/ Verizon. I still owe money from my acct. but personally after everything your co. put me through, it's last on the list of my financial obligations. I don't think Verizon deserves a dime more of my money.

Most of my out going emails come back as spam by verizon. They claim to use a 3rd party for filter spam emails but decline to list the name or give any information as to who to contact to correct issue of emails that are clearly not spam being bounced back. It does not matter if I send a letter to my daugthers or send a business price quote or hit reply to respond to a business or personal question - it gets bounced back and there is no one to contact to correct. I am now looking for a law firm (Class action) to go after this poor excuse of a company who provide little customer serivce. I am open to suggestions

After a decade as a Verizon DSL customer, I know how they operate very well. As I found out, better than they themselves do.

In early April 08, I placed a call to Verizon customer service to determine if an area in Southern California was in their service area. I have had an @Verizon.net for over a decade, and I was not happy hurry to relinquish it, and their online tool had failed me again to positively identify service area, as it so commonly does.

This call proved to be a huge mistake. About a month later, Verizon cancelled my email account - the first step in the 5-day process necessary to discontinue my service.

My personal communication has never been an issue, and at no time did I indicate in any way that my service was to be terminated. I am in an interview process, which, if successful, *might* take to Southern California *in about 4 month's time*.

But the damage was not only done - it was irrevocable. Email was already cancelled, my internet service was next (those lights will go out either tomorrow or the day after), nothing can be done to stop it (according to India), a new service request needed to be requested (with the associated start-up fee), it would take a week, and I couldn't be proactive in asking for the new service now - I needed to wait until my current internet DSL service was terminated.

When the problem was discovered long before sunrise here in Seattle, your only recourse is India, where I was told no end of absurd things. I cancelled my service online. No, I did not do that. My DSL service needed to be renewed each year and I failed to do so. No, I've been a Verizon DSL customer since 1997, and that is *not* how your company operates. It's always automatically renewed.

We'll call her Ms. Green, a senior representative right here in the US, who was my 19th call seven hours later. She appealed on my behalf to file a stop-order for an incorrect DLS termination (she was the first one I spoke to who even knew you could do this), and told me if I'm having a good day, this will restore things. And if not, worst case is you'll only be without DSL internet for 3 days. Oh, and for your time, trouble, and taking the day off work, here's the maximum I can offer you in compensation for *our egregious mistake* - please, take *fifteen dollars*.

Thanks a pantsload, Ms. Green.

I was actually very lucky to have been connected with Ms. Green. My experience with Verizon Internet told me the odds were woefully against me to have stumbled across someone with this knowledge and competence level. This disaster should have been much worse, by all indications.

It didn't deter me from editorializing. "Ms. Green", I told her, "allow me a moment to tell you what I've told thousands of my technical students for over a decade about Verizon DSL. Once installed, it's solid, reliable, plenty fast - if you can pick up the phone and hear a dial tone, you can expect a solid internet connection. It never goes down.

But the installation, change, modify and termination process has been *horrendous* and *dysfunctional* for a decade. And I've been failed by it yet again, now, haven't I?"

Ms. Green assured me that a trouble ticket at this level always goes to a decision maker. "I know, " I responded, "I've been a customer for over a decade, so I'm familiar with that part of the process. Doesn't really seem to work, now, does it?"

What I didn't tell Ms. Green was that Verizon's fifteen bucks was nothing less than insulting . . .

After loosing my order for DSL twice, which required me to spend hours on the phone both times trying to figure out why one department had my order but the other didn't I was told to replace my order because there is nothing they can do if it doesnt make it to the equipment department. I finally got my third order in. When the equipment finally arrived a week later it didnt work, so I called and made an appointment to have someone come check it out. 8-12 was the time and it was my only day off. So i left specific instructions on where my door is and what button to press to ring my buzzer. I asked if he could please call before he arrived and they said yes, that's standard practice. So I wait till noon, no call no show. Call verizon, lady tells me hes delayed till 3, not to worry the repair ticket is still open. Wait till 3, call again. Someone reassured me he was just running late. Call at 7, after being put on hold for a half hour, he tells me the repair man came at noon, couldnt figure out the door and left. the man then asks me why i didnt leave instructions, and i said check again, i did. Sure enough, they were right there. So i just wasted almost 12 hours because no one knows what's going on there. Same thing tomorrow...

I wanted DSL, but my computer was to old to support ther DSL - so instead of canceling my contract, they sent a technicial named Chris out who "built a bridge" for my system. However, that keep crashing, so once a month from November 2017 until February of 2017 I had to take off a day of work to be at home for Chris to come and "repair the bridge". Finally, I contacted Verizon and told them to cnacel my contract - I was told at that time (by a person who barely spoke english) to continue with the contract and ask for it to be reviewed at the end of it which would be November 2017. I thought that was a bad way to do business, but it's hard to argue with a person who barely speaks the language I do, but I followed his advice. By the way - at that time I was told that the "Security suites" would be taken off of my account, since I wouldn't be using the DSL connection.

I canceled the contract in November of 2017 and was told I'd receive a refund of $59.44, but they wouldn't do anything else. I never to this day have received even that tiny refund - they aren't doing anymore for me as far as reviewing the few months I didn't use the service, and they still charged for the security suites. PLEASE NOTE: THAT IS 20 MONTHS OF $26 AND SOME CHANGE that was taken regularly out of my checking account! I have contact the PA Attorney General's office to no avail, then I contacted the CEO's office in Texas. STILL NO REFUND. Michelle Curry is a custumer representative from this area - and you'd would think she personally had to write this check from her account! NO WAY SHOULD A COMPANY BE ABLE TO HOLD A PERSON HOSTAGE LIKE THIS. If this isn't resolved immediately - I"LL MAKE SURE THE WHOLE WORLD KNOWS ABOUT THIS INJUSTICE. As far as I'm concerned I should receive all the money that was taken from my bank account for this contract plus interest.
I would appreciate a response and a FULL refund immediately. Kristy Enders

Ongoing problem with email. I was switched over to hotmail.com. I made no such request and asked to be switched back to my original MSN email which I've had for over 3 yrs. This change occurred in the process of Verizon monitoring my computer for 24-4-8 hrs. due to connectivity problems. Between Friday 9/12 and Monday 9/15 this change occurred. The rep. I spoke to (Oliver) didn't know how it happened. I requested that the change be reversed. So far nothing has been done. I don't want hotmail.com and I didn't request or authorize it. It's an awful system. Reference #[protected]. I've made numberous calls and cannot continue to spend any more time on hold. Thank you.

I enrolled in december, 2017 with verizon dsl offering 1st month free 2 year contract @14.95 and a gift card of $20.00 to be used in target store. I keep calling verizon they keep switching me from one line to another and then they hang up. I have spoke with several co-workers and stated that verizon tells their customer they will get a gift card just to enrolled dsl but they have never received a gift card. they do not send out gift cards as promised. they are rip off!

I had Verizon Internet Service at $14.99 per month for life up until Wednesday, January 23, 2017. One of the pushy sales representatives changed my plan to double that amount when I originally just called to find out if I still had the "Call Waiting feature on my telephone. I do not understand when I called the next day which was Thursday, January 24, 2017 to switch back to the $14.99 for life Internet (DSL) service that it was not available anymore. That tells me that it was a scam to get me to switch from the $14.99 per month for life to a higher plan. I cannot afford to pay more money because I have a high overhead as it is and I tried to tell them that. So what they did for me was change it back to $14.99 for only one year and then it will go up after that time to a higher amount. This is very unfair and unethical business practices and Verizon should be held accountable for such business tactics. I am appalled and very unhappy at this point with Verizon. I want everyone to be made aware of this so they do not get caught up in the same predicament as myself.

I have 9 complaints submitted with Verizon in which they said it was my equipment at home. I change the DSL router and all the home wiring and still get logged of. Twice they said a technician would be out to inspect and nothing yet. This started approximately August 20th. It is now October 26th.

Verizon has a Monopoly with DSL in my City. I do not have another choice; otherwise I would have switched by now.

My next stop will be the Better Buisness Beaureau

As a long time customer of Verizon, with a bundled service (Home phone, DSL, Wireless) I have been treated poorly. It all started this past Spring...my husband and I bought a house about 4 blocks from where we used to live. We called Verizon to move our services to new address...no problem. Once we settled in, we tried our computer...no DSL. Called Verizon and was told that DSL was not offered in our area...? After numerous phone calls with the same answer I called Verizon customer complaint/unresolved issue # (Check your phone book white pages under Verizon) Spoke to a rep who fixed our problem and our DSL was back up and running...checked/answered our emails. That was easy and problem solved...SO WE THOUGHT! Two weeks ago I tried to access my Verizon email account...Mine and my husbands email accounts were gone...disappeared. Again, numerous phone calls, dealing with laziness and passing the buck...I decide to again call the Unresolved Issues#. I was assigned a case # and was to get a response in 24 hours. Two days later, I call them again...only to be told that my case was assigned to a certain Dept. and another rep. would call me in 24/48 hrs. Finally, I get a call stating "I know this is not what you want to hear, but we cannot reactivate your email accounts...I know how frustrated you must be." THAT IS AN UNDERSTATEMENT! Our email accounts were deactivated because we moved and our account was cancelled and a new account was opened. WHAT THE ****! ALL WE DID WAS MOVE! NOT ONCE DID VERIZON CALL, EMAIL, OR SEND NOTICE STATING OUR EMAIL ACCOUNTS WOULD BE DEACTIVATED! I told the rep I was not happy and would be cancelling all Verizon services. I doubt she cared. Verizon needs to do a better job with customer relations. They just lost a very good customer.
Now to add insult to injury...They billed us a fee for moving services, a fee for a new modem we didn't need, a nice third party billing fee (SCAM) and when I called to dispute my bill I got an automated message telling me "Due to Verizon strike there is no one to anwer your billing questions." We held off paying until our problems were resolved...Now they hit us with a late fee. This all started in May...it is now Sept.! VERIZON SUCKS!

Verizon is placing an advertisement on their web page that advertises a low cost bundle. Then when trying by internet to get the program they make you call the "800" number. Their agent then reports the package is for copper and Direct TV. Yet, does it state that on the web page? NO, it does Not.

I sense this person is a complainer, obese, unemployed, on the dole, has no life and lives with mom and dad. If you believe that Verizon is conducting false advertising contact your state's consumer affairs division and file complaint with them about Verizon. I am sure you will get far with your complaint-NOT!

Denise-Pgh., PA area

I applied for Verizon Bundle-cable, phone and internet in May of 2009. Biggest mistake ever! They could only connect my services two weeks apart. For this reason my bundle package wouldn't start until late June. Fair enough. Well on the initial contact when I opted for the $99.oo/month bundle package I understood that with taxes and fees that my bill would come to no more than $150.00/month. Fine this was in my budget. My first bill was over $300.00/2nd bill $250.00/3rd bill $153.00/4th bill $189.00. I feel that Verizon is a company based on FALSE ADVERTISEMENT; the main reason is being given the total RUNAROUND when calling their customer service. One fact with Comcast is true-you are given the price quoted for the total year. America-DON'T BE FOOLED! For someone like myself trying to practice patience and understanding, calling Verizon and trying to get answers to where and why a persons hard earned money is floating away is like finding a needle in a haystack. Stay with your current cable and phone company if you want to keep what's left of your sanity AMERICA.

I signed up for a Verizon bundle back in April '08. (I upgraded my residential,
added internet connection and put my wireless on the onebill) Part of the sell of the bundles was I would not be charged for Numbers between my home phone # and my cell phone #.) EVerything sounded good.
The reality...the first month I was getting charged minutes between my cell & home phone. I called and they gave me a credit for the overages.(you have to go on line with ONEBILL to see your verizon wireless bill though they give you the detail on both the home phone and intenet portion)
THey did give a credit. The next couple months my bill looked ok so I never checked online. I had stayed within my minutes so there was no overage charges)
Then the last couple months there have been overages so I call again.
Again they said they would credit, which is fine but I wanted the problem resolved. After several frustrating calls I finally find out that my cell phone plan I have with Verizon does not qualify for this free calling between the home and cell. I try to go back and find out who sold me on this but of course I no longer have the name and it is impossible to get anyone to stand by the original agreement I had with Verizon. No one takes responsilbilty. They just keep passing you on. Never was it brought up what cell plan I was on othere than yes it was Verizon. VErizon won't honor what their representative sold me. Come to find out they are just 3rd party.
VErizon WIreless can't help, they blame residential. REsidential says they were no part of the agreement. ONEBIll offers a credit but no help?
Where do you get any satisfaction with VErizon. I plan to drop everything once I find out when all the contracts are up.