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Verizon Fios Telephone / "no show" for installation

1 Richmond, VA, United States

Already had FiOS Internet for nine months and ordered the telephone service. Took 40 minutes on the phone to process the order and the representative provided an installation date of 4/22 from 8-12. Took the morning off from work and at 1130 I called and was told the scheduled installation date was 5/1. Verizon had my existing telephone number, cell number and e-mail address but never called to inform me of the new installation date. I asked the representative to cancel my order. Will stick with Cavalier Telephone - NEVER a billing or service problem with them in eight years.

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