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Verizon / Fios / response to phone complaint

1 MA, United States

Called to complain that High definition cable box was not functioning was told they would call back in a Half hour. I received a recored call in a half Hour which did not respond to my answering of the phone and the recording indicated that I could not be reached and Verizon would call back in 10 minutes ( which of course is absurd If they couldn't reach me how would I know they would call back in 10 minutes.) They called back in ten minutes and again indicated they could not reach me and suggested I call them again. They must be getting paid by the number of phone calls they make or have customers make. The service is inappropriate.

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