I've had Verizon now for 6 months, what an experience ... they ruined my HD TV during the install by hooking up the sound to one of the three color inputs. The tech asked me to help him adjust the picture tint because it was GREEN! After I fixed the problem for him, the picture was permanently screwed. There is a black space at the top, the color is off and there are areas on the screen that remain orange all the time. We were told that Verizon would pay to fix or replace the TV at the time but to this day, no results. Now my wifes new lap top is in such bad shape after being infected with viruses that it will no longer boot up. My desk top is so infected that it took three tries and finally cut and paste to get this site to come up without being redirected to a never heard of sales site. I spent four hours on the phone with someone in India from McAfee fixing the problem and sacrificing applications I've had for years only to have it return the next day and begin deleting McAfee. A virus that destroys the virus protection from Verizon? sounds impossible ... but it did it. I had to reload windows from disc just to get the computor to boot.
I'm having the same issues as others, with it not connecting to chosen sites, failing to connect to the internet and just being incredibly SLOW! We have a two year contract after switching from Comcast and now have to figure out how to get out of the deal without a penalty.
I HATE VERIZON! And this is a huge problem now that they have everything with them ... both cells, home phone, internet and HD television with DVR. (there is another problem ... TV)
The television is sporatic, the sound drops out when the action gets fast and their on demand feature is so slow, you think you failed to hit the button so you hit it again ... and again ... and again, only to find out that everytime you hit the button, it registered. It was just so slow, that it took 30 seconds to work ... now you have to go back ... and back ... and back!
The phone system installed in the garage on the wall calls my cell phone over and over 16 times once a month. I've reported this and was told that it's not possible. It does it even when disconnected from my home phones! The calls are logged by the website and appear on the bills, but Verizon still says that it's not possible.
And here is the final problem with Verizon ... They treat me like I'm STUPID! I'm not stupid, I'm a college grad with backgrounds in electronics, mechanical engineering and an automotive master technician. I can list more qualifications that prove I'm no dummy, but you get the idea.
Bottom line ... I want out of my contract ... the money saved by going to Verizon has been MORE than spent replacing hardware and [censor] damaged by their crappy system. I want to go back to Comcast ... at least they never destroyed anything. If you haven't switched from your current service yet ... do not go with Verizon! They SUCK!