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Verizon Communications / on demand charges

1 Middle River, Maryland, United States
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I have had verizon for over a year and signed an agreement for another 2 years. During the past several months I will start watching a show on demand, once I watch 3+ episodes, it will then charge for every episode and season to follow after it showed all shows and seasons are free. I feel like this is clearly a way to take money from loyal customers. Unfair that there is no communication and/or warning that these changes will occur. Direct Tv is something I will look into or will go back to comcast if this is not changed. Comcast was a company I was involved with for several years, but switched to Verizon after I spoke with a verizon representative and was told service quality and surprise fee's will never be an issue. I will not remain loyal to a company that is more worried about getting more money from customers that is already paying RAISED monthly charges for these same services. Forced to pay monthly bill then seperate fees for On demand per episode.

Jul 15, 2017

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