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Verizon Communications

Posted: Jul 21, 2017 by    

billing, arrangements after catastrophe - your associates...

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It is very disturbing and not professional for one department to set up an arrangement after a catastrophe and another to not only deny it exists, cut off service and while trying to talk to them hang up on us not once but twice because we have the confirmation numbers confirming the agreement that they deny is in force. You should be ashamed of yourselves and look at installing better practices of customer retention and relations. It is bad enough when a client is compromised, then being harmed by the data program for profit... but then to cut off a client already going through compromise partially Verizon's fault when we have an agreement in place while we wait for funds to be replaced to cover losses. what will you do, probably nothing, but one can hope that when I family and business put their life and trust in this companies hands, they might take the opportunity to be professional and compassionate.
Complaint comments Comments (0) Complaint country United States Complaint category Business & Finances

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Verizon Communications Logo Verizon Communications
Customer Care Service
1300 I Street, NW, Suite 400 West
Washington
District of Columbia
United States - 20005
+1 212 395 1000
+1 202 789 1432
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