The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Verizon / bait and switch on internet bill

1 Lehigh Valley, PA, United States
Contact information:

We signed up for Verizon Internet in October of 2015, our first bill was to be paid November 2015 at the price of $50. The woman we talked to said our recurring bill would be $50 a month and the highest bill we would receive is $75 for equipment plus $50 monthly charge equaling out to $125. Well this month January 2016 we are suppose to pay $199.13. Several of the charges are unexplainable. And the woman on the phone that we talked to to try and figure this out said our now recurring bill would be $153 a month! I'm disgusted! We never signed up for this! Our understanding was a recurring monthly bill of $50. What do I do? We have this contract that we were fine with had they kept up their end of the bargain, but NOW they are taking advantage of us and can't explain anything about why it went up etc. I'm very angry.

Re
Jan 5, 2016

Post your comment