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Value City Furniture / Extended warranty on furniture is a rip off!

1 East Brunswick, NJ, United States Review updated:
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We bought 8 wooden chairs, 4 tables, a sofa, loveseat and chair from this company in 2004. The salesman enticed us with a warranty that supposedly would cover repair or replacement on any of these goods and was good till 2009. As he explained, it didn't matter what happened to the furniture - if we spilled something on it, cushions got flat, the frame broke because the kids were playing, cat peed or scratched it chewed up the pillow. We took the warranty.

The chairs have been replaced 4 times already because the legs keep breaking off. The last time, they told us the warranty was only good up to $2500.00 on the chairs. Of course, they don't mention they keep repairing the same chairs and sending them back to us!

The loveseat came and it was a floor sample! We did not buy the floor sample, but did not make a fuss..bad mistake. Now one of the dogs chewed a hole in a cushion. We called and they were very, very snotty stating the salesman never told us everything was covered...just to make a sale he did! My neighbor even remembers us talking about it when the furniture was delivered and recommending the store!

I will NEVER EVER again purchase furniture from this store. I am NOT stupid and I know EXACTLY what the salesman said to us...caveat emptor.

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  • Me
      4th of Jan, 2009
    0 Votes

    I haven't purchased furniture from this store yet but i went in to look at the prices and to see their merchandise. your comment really hit home and im not going to go back and purchase from that store because the salesmen told me about the same thing about the warranty covering spills, rips, pretty much anything. (which is why i got on to check what consumers have written about their experiances with the compnay) So if your sales person and my sales person live in different' states and they are telling thier customers the same think it makes me not trust the compnay or my salesmen ery much. thank you for writing this you just saved us ALOT of money!

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