UPS
reviews and complaints

I shipped a package via UPS Freight containg automotive body panels. They managed to crush my package, destroying the contents. I filed a claim and received a letter stating the claim was denied because the damage "wasn't that bad" . Wasn't that bad? it was totally destroyed! Now I have a very unhappy customer and in a struggling economy us small business people don't need unhappy customers, espescially when it's not our fault.

I shipped a package from MD to SC with a used laptop that was like a new computer to my Grandson. I originally purchase the HP Mini from Verizon on their 2 year plan and it only cost 200., so I insured it for $200. This would not be possible to replace for that amount, but I am honest and have documentation for that order. The package was tracked delivered at the door of my recipient and I notified her to look outside. The recipient was home and said she had not seen UPS and no package was delivered. I opened a claim and UPS went through their process and I fax documents that proved what I was claiming. After a week and a half, I am told that their policy is not to issue a claim if the package is released. So I have to go by the UPS driver's word that he delivered the package to the right address and loose out on what I had to spend to replace this computer that was a gift to my grandson. Another incident occured in MD and the UPS driver scanned a delivery to my resident on the wrong tracking number and insisted that I was keeping the wrong package. I was what I ordered and the package showed up in PA. So drivers make mistakes, but the consumer suffers. I will not use UPS again.

Worst service
Needed to get some documents and numbers for my car, took UPS Express Saver service, paid extra money for the delivering the package on a definite day to a definite person. Paid 3 times more then it might cost through russian post services. As a result, UPS brought the package one day earlier: on the day when the person who the package for is off, UPS man gave the package to the frist people he saw and left. What a
"wonderful" service! I just wonder what for i paid extra money for UPS Express Sever service, which i did not get?

The people are friendly but the company is incompetent beyond belief.

I was expecting an important package. Since I knew there wouldn't be someone home throughout the day, I used UPS' new "My Choice" service to have the package sent to my local UPS Store.

At the end of the day, the UPS website still showed the package undelivered. I called UPS. They said it was delivered. I went to the UPS Store. They told me that not only was the package not delivered, it had never been loaded onto a truck for delivery.

I then spent another forty minutes on the phone with UPS. They told me the package would be delivered the following day (Saturday) to the original destination. Two hours later, the local distribution center called to tell me that it was too late. The package would not go out until Monday and could not be sent to the original address.

Since I needed to head out of town, and since the package could no longer be sent to my house, I wanted to send someone to pick it up. Two UPS phone agents said it wouldn't be a problem, so long as the person had the same address as me. Two people at the UPS Store said the package could only be released to me.

For the pleasure of paying $5 for the redirection service, my Friday delivery didn't occur until Monday; and, since I was out of town, no one in my family could get the package until Tuesday (four days after it should have arrived).

Thank you UPS.

On February 21 2012 I ordered a piece of furniture through Costco.ca. I received a tracking information sheet from UPS telling me that they will deliver my parcel on Monday February 27. I waited that day and unfortunately didn't received nothing. I checked my e-mails and had another tracking information sheet telling me that my parcel will arrive the next day Tuesday February 28.
I waited that day too and once again didn't received nothing. The day after, Wednesday February 29 I decided to contact UPS by phone and customer service told me that my parcel was shipped at Purolator by mistake and that they will retrieve it that same day and they will ship it the next day at my house. So the next day (Thursday March 1) my husband phoned UPS to confirm that a driver will deliver our parcel and another customer service representative told us that they didn't have that parcel. They assured us that they will ship it the day after, Friday March 2. Once again I contacted UPS this morning to make sure that the parcel was actually in the delivery truck and unfortunately they told me that the parcel was still at Purolator and because UPS is closed in the weekend we will receive our parcel only next week. I was so frustrated about all these lies that I asked the representative to give me the Purolator address where my parcel is sitting and that I will get there by myself to get it. She couldn't give me the address, and even when I asked for Purolator phone number she told me that she didn't have a clue cause they contact each other by computer! Wow...we're talking about one of the biggest delivery service in the world? They were suppose to phone me back today...it's already 2pm and I didn't have news from UPS :( I will never use that company again for the rest of my life. And I'm really hoping that Costco will switch and do business with another courier service...if not well unfortunately they will lose a lot of their online customer, including me!

I shipped my 46" LED TV through UPS Bloomington, IL to Plano, TX and moved out from Bloomington to Plano on the same day with my family after shipping and paied $149.29 for shipment. When they delivered on June 23, 2011; even UPS delivery person noticed that because of the damage on the carton box, the screen got cracks. After reporting complaint, UPS picked that package on June 27 for inspection. In turn after that they sent to again Bloomington, IL UPS store by mentioning the package was damaged in transit. Now the UPS store at Bloomington told me they denied the damaged got because it is not packed properly. Please look into it and help me how to claim the damages of my TV.

I ordered a Christmas gift for my son from Lineage Inc. a Sword and a Family Crest worth $941.00 for almost a year ago. I was wondering why until Jan 2012 I did not get any shipment. I did call Lineage and they said it was already shipped thru UPS. I called UPS with a tracking number several times and they said the tracking number did not exist. I called back the Lineage Inc. to confirm the tracking number and it was correct. The UPS reps. talked like a damn person, " Sorry, I can't give you any details with this tracking number". I went online and I found, my items were attemptted to deliver Dec. 27, 2011 and sched. a second attempt. but there was no second attemptt done. I spoke to a rep. again. and what was shocking she said " Sorry, we can't discuss what's going on, just call the company" where I ordered my sword. This company (UPS) needs to hire reliable employees or your company will just ruined by dishonesty, corrupt employees, bad cutomer service. Is this happening in America in 21st century? What's going on with the President of this company? What kind of Leaderships they have. ? Until now I am still waiting for the money but the Lineage said I will be reimbursed, but my point is, we need UPS to do something about this. Hope no one will suffer like this again!.

I had a friend send a package from Los Angeles to Delaware. It was two large paintings rolled up. they never arrived. I had to call four numbers to get the tracking number. They had sent me an invoice through my UPS account, but it did not contain the tracking number. I called to place a track on it but they wouldn't allow me to do it because my friend, not I, had sent the package (it was irrelevant that I had paid for the shipping), so I gave them my friend's number and they assured me that they had him on another line and then I hung up. Two weeks later I call to see whether they had tracked it and there was no record of me or even my friend requesting the tracking. This time I took down the name of the person who helped me, asked him to call my friend and then asked my friend (who had not again been called) to call him. I have tried to call this UPS huckster repeatedly and left messages which have been completely blown off! I cannot believe the incredibly poor treatment I have received after having wasted $80 to send my package and having lost my very valuable work. And to ad insult to injury I have been told by the local UPS store that now I need to document the cost of the materials in the package and submit said documentation and if I'm lucky and don't get blown off again by their seemingly willfully negligent employees, I'll receive a grand total of a hundred dollars to compensate for my lost paintings and the cost of shipping and the shoddy treatment! Brilliant! Don't ever send anything you care about through UPS. Because they don't care about it.

I wne to the UPS Store in Horizon Ridge this morning to ship a large item to Idaho.
I spoke to the manager and told her I needed to pack the item but I had to return home to pick up a part of the item i forgot.
It took her about 15 minutes to pack the item in a large box. Whne I enquired about the cost they told me It was going to cost $168 dollars to ship it to Idaho ground. I asked how much the boxes and styrofoam peanuts cost and they said packing it was $68.
I WAS SHOCKED! I tried to make some sense of the charges and asked the manager why she did not inform me of the cost before she packed it and she said I did not ask. This place is a COMPLETE SCAM! The manager does not offer information if you dont ask and you end up with the cost. %68 dollars for 15 minutes of work! WOW and I thought mechanics were ripping me off! DO NOT GO TO THE UPS STORE IN HORIZON RIDGE IN HENDERSON!

Four days ago, I spent good money for 2 day air delivery from UPS - my payment went out four days ago and here a wait for the package. So much for 2 day air. Funny thing is I ordered another item and sent it priority mail via the US Postal Service. That item was not even scheduled to go out until today and I just had a nice visit with my post office delivery person who had that item in hand. Way to go US Postal Service - they don't promise something they cant deliver and I am sure they don't take people's money for something they can't deliver. I think all of my future packages will come in and go out via the US Postal Service.

I purchased an investment coin for US$ 5, 462.50 in January 2011 from a reputable auction house in the USA.

UPS through their lawyer David Kotzen acknowledges that the coin was stolen by an employee of UPS's security company Minaar Security at UPS's branch in Durban, South Africa.

UPS have a video of the theft and reported the matter to the Police in South Africa.

UPS repudiate any claim against them for their negligence, and despite offering to process a claim against Minaar Security for compensation, UPS refuse to follow up, and UPS refuses to acknowledge any of my numerous requests for feedback.

This is in spite of the fact that I had previously done all my importation of coins through UPS.

The attitude of UPS, including its management, and Minaar Security is appalling, and UPS obviously does not value the goodwill of their customers.

Anyone using the services of UPS and Minaar Security does so at their own peril.

My mom went to the Ups store to mail out our Christmas gifts, we live in Cape girardeau, mo. anyway the guy at the counter said that the package would be delivered December the 22nd, and it did not arrive. my mom called the 1 800 number and was told that the package was transferred to the post office and would be delivered by the post office. so then i called to give them a piece of my mind and try to get some answers as to what happened, apparently they use post office for some packages instead of having UPS deliver it, apparently it depends on what you pay! this is really dumb! and none of this was explained to mother, had she known this, she would have just gone head and used the post office instead of paying UPS 22.00 in shipping for them to just turn around and give it the post office! I am really mad at the way my mom was lied to and nothing at all was explained to her. and my husband and i still haven't got the package, hopefully it will come in this week, but my biggest problem isn't not getting the package, its the way my mom was treated. pleas do not use UPS without finding out what will be done with your package! it would be a better idea to use the post office or fed-ex!

When I walk into a store and buy a blender, I expect it to BE a blender and use it once I get home - not some falsely advertised piece of machine that only says it's a blender. It's the same thing when I use a company to provide me a service; if I pay to have a package shipped THE NEXT DAY - I expect it to be delivered the next day. If it's not then it should not be anybody's fault but my own OR the recipient's!

I paid $25 extra for a package to be delivered to me "next day air". I followed the status of this package VERY carefully. It should have been en route to my address on 12/22/11 because the status told me that it was "out for delivery". I arrive at home from work at 6:50pm. No package and no yellow notice of failed delivery, and the status is still the same. So I call the 1-800-PICK-UPS phone number. The automated message tells me that the current location of my package is unknown and that deliveries to residences may be made at the end of the day, which could be after 7pm. So I wait. 7:15...7:35...8pm rolls around and still nothing. I call again. Automated message tells me that sometimes packages may be delivered after 8pm. An hour or so later NOTHING and I gave up. I checked the status one more time that night and saw that there was a new message "The package was missed at the UPS facility. UPS will deliver on the next business day." Well, it's the next business day 12/23/11 5:00pm and THERE IS STILL NO PACKAGE in my hands. The way I see it, since it was UPS's fault that my package was not delivered "next day air" and since it was THEIR fault that my package was somehow missed in their own facility, they should have made my package a priority for the next day. Now instead of heading out of town to visit my family for the holidays I'm here at home still waiting for this package to arrive. And I will never see any portion of that $25 I paid to have this express shipped to me.

This store is at 503 East Jackson street in Tampa, Florida 33602. Evidently the manager is the only long term manager of this UPS store.My husband and I went to this store on wed. around 6:00P. M.. My husband knew this guy before so we started talking and laughing. Sudenlly the manger started showing his body parts to me. I left the store right away. I could not figure out all last night and today, what I did or say that made him do this. I tried to call UPS store to complain, but I am embaresed.I do not want to give my name and informations, but I also do not want to encounter any situations like this again. I had a Jean and a shirt on, and no parts of my body was showing. The next day I kept blaming myself and could not face the men. I was afraid of the same reaction. Thak God nothing happend so I think it was not my fault.So how confident is this manager of his position that he allows himself to take this kind of action. What a customer service this is .He looks Nijerian. He probably has lots of friends around there. I hope the God that he shows his character to others too.

I used ups to return a jcpenney catalog order containing a man's car coat costing $143.72. Ups lost the package, and then when I faxed in all the paper work requested for the claim, ups, without notifying me, decided to hold up the claim for "lack of original invoice." when I finally called to find out why my claim had not yet been processed, I was told I needed to fax the "original invoice" for the item. The "original invoice," of course, was inside the lost package. I faxed ups my jcpenney's credit card bill showing the cost of the item, but that wasn't good enough for ups; they suggested that I find some "similar" item on the web, fax it to ups, and then maybe they could process the claim, obviously just something to keep me occupied while they avoid paying the claim. Recap: first they charge me $12.36 to send the package, then they lose the package, then they demand faxes of shipping invoice, merchandise invoice, etc., then without notifying me they hold up the claim because I didn't fax the "original invoice" for the merchandise, which we know was inside the lost package, then they suggest I find a picture of similar merchandise to fax... Meanwhile I am making payments and being charged interest on a coat that never made it back to penney's because of the incompetence of ups. Looks like the only loser here is me. Never, never again will I use ups.

I had a delivery today 11/30/2011.I've been up since 7am waiting for a UPS package. 5:39pm i called the local 718 # for the UPS office that's delivering the package to my address, they explained to me that deliveries are still being made.I then made a second phone call at 6:33pm being that the delivery driver wasn't here and i thought at 7pm was there closing time, i was then told they delivering until 9pm.I called 9:42pm being it's beyond 9pm and still no delivery.The person in the office got upset because i keep calling to inquiry about the package, i then explained to him that the delivery guy didn't make an attempt with my package, why when i checked online it's showing attempt made 7:47pm and customer was not available on the 1st attempt.A second attempt will be made for thursday 1/12/2011 by end of day after the fact i skipped work just to be home all day, now they want me to be home the entire day again.But it's not going to happen.The guy at the UPS office said to me, he's not the one doing delivery so i should take it with the driver tomorrow, instead of just taking my number and say to me we will return your call after discussing it with the driver tomorrow morning and i'm sorry for the inconvenience.I got pissed and i told him i'm calling corporate, which i did.I hate UPS Staten Island.They stole my blackberry on a international shipment after packing/shipping it at a UPS store location, then was only refunded $100 being i didn't insure, then i had problems with them recently with the same delivery problem more than one time.I complained but they don't do anything the bad behaviour just continues.THE DELIVERY DRIVER SHOULD BE FIRED BEING HE MADE A FALSE SCAN/REPORT ABOUT MAKING ATTEMPTS.IF I DON'T GET THIS RESOLVED SO I CAN BE AT WORK I'M GOING BRING THE DOCUMENT WITH EVIDENCE TO NEW YORK 1 AND MAKE THIS PUBLIC, IT HAS TO STOP, WORST HE HAD THE NERVES TO HANG UP ON ME.THERE SERVICE STINKS. I have all the proof i need, i don't care if anyone want to leave a comment or defend them, i know the truth and thank god i can prove it also i have my sprint phone record i can get a copy online, enough is enough.

I sent a shipment from Point A to Point B. I quoted a price from Point A to Point B. The shipment was picked from Point A sent to the local terminal and forwarded to the destination Point B. However, when I got the bill I was charged for two legs. For the first was from Point A to the terminal and then another charge from the terminal to Point B and not simply from Point A to Point B. This cost me an additional $650 so I was double billed and they said it was a problem in the system and since I didn't contact them within 30 days I am liable for the payment. I ship about 75 pallets per year and I will never us UPS freight again. The customer service is lacking the local salesperson is clueless about the reality how small business operate.

I sent two parcels to UPS Store 5075 in Bellingham, Washington, to be held for customer pickup. The parcels were delivered on Thursday, June 3, and I picked them up on Saturday, June 5. The store charged me $10.00 each for holding the parcels. In contrast, I sent a parcel to UPS Store #0949 in Reno, Nevada, and they only charged me $5.00 for holding the parcel a much longer time (over a week). I feel the Bellingham store's charge is excessive for the service they provided.