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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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8:06 pm EDT
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UPS hidden fees and delivery fraud

I recently ordered by phone an item from a store in the United States. The item was not available in Canada and in limited supply in the U.S. It was an expensive item. I paid for the item upfront by Visa. I was not told at the time of purchase by the store or UPS about any charges other than the purchase price of the item. The store sent the item UPS. I was contacted by UPS prior to delivery to tell me the multiple hundreds of charges in hidden fees ( GST, Duty, broker charges and GST on the broker charges) that I would have to agree to pay COD, or my package would not be delivered. This constituted theft, as the paid for item was my personal property, and UPS was holding it hostage, trying to extort hiddedn fees from me if I wanted to receive it. UPS refused to negotiate with me, saying their contract was only with the store. UPS finally agreed to deliver the item the next day if I agreed to pay the fees. They did not delilver the item the next day. UPS refused to say why but said it was delaying the delivery until the following week. I called the store, which called UPS, and UPS told the store that it could call again the next day and "perhaps" the item might be delivered that day. I still do not have the item although it is my personal property.

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HankGivins
, US
Jul 17, 2013 4:27 am EDT

So many compaints with UPS on here. No wonder why the driver's are always mad.

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GregRoland
Portland, US
Jul 15, 2013 1:11 am EDT

I've always had problems with UPS. AVOID THEM!

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Jennifer Alice Miller
Salem, US
Jul 14, 2013 8:48 pm EDT

UPS is a problem company. It's been taken over by union workers that don't want to work. They just sit around and collect big paychecks while the company slowly sinks. They are all overpaid.

I feel sorry for the company, but not the workers.

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10:43 am EDT
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UPS driver

On Aug 22, 2012 I was driving to Louisville KY alone on I 24 just north of Chattanooga TN. The road construction called for the right lane to end ahead so I moved to the left lane. When the bottle neck came the UPS driver came up on my right side, stomped on his gas pedal and forced me in to the ditch. He was hauling a full size trailer leaving me no choice but to stop in the weeds and wait for him to pass. I have the truck number, a description of the driver and the plate number of the trailer but do not know how to reach the home office and file my complaint. I am a responsible adult and travel this road often. I have seen truck drivers take advantage of "4 wheelers", as they call automobiles, but this was too blatantly obvious that he had no concern for my health or safety. UPS needs to know what their employees are doing on the road,

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z3304s
Muncie, US
Jun 16, 2011 9:21 pm EDT

This driver was harassing me and giving me a hard time because he thought I bought painkiller drugs online when ALL I bought was a high quality MULTI-VITAMIN! As he walked away, I called him a fat f*ck and a loser piece of trash driver and he got really mad lol. I then told him he was a [censored]a$$ loser [censored] trashy loser motherf*cker. He then spit at me and flubbed away because he was a fat loser.

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1:22 pm EDT
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UPS broken product, poor customer service

Save your money and go somewhere else. Sent my TV through this
Company. Received it damaged. The whole inside of the the TV was in pieces. Long story short it took them 3 weeks to pick up the TV. Even after requesting certain pickup times. Each three failed attempts to pick up the would cancel the damaged claim. They finally pick it up and send it back to Ottawa (it was sent from Ottawa to Calgary). They have their own "investigation" team. Two weeks later I call to be I up on the status of the claim.the guy at he ups store said that because I did not purchase insurance on the TV that there was nothing they could do for me. Only the fact that they don't have insurance, only if lost. I asked him what they did with my TV and the guy couldn't tell me. Just maybe that it was in Ottawa or Calgary. I don't understand the point of them picking the TV up if they had if they had no plan on doing anything. Please do not not go with this company. I really wish I hadn't.

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4:06 pm EDT
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UPS nasty driver

Our driver has become a nightmare after we filed a complaint with ups about our driver having a fit and talking # about my wife because she was not able to open a gate fast enough for him. He told our neighbor she was #ing crazy because she wanted him to come later to drop off the boxes. We reported him to the customer service department and the area manager did everything to excuse what he did. She told us we had to just understand he was from hawaii and that is how he is and to make sure the gate will be open for him when he arrives. After all that b. S. He now has become a nightmare to our business, refusing to deliver our shipments where we need them to be droped off and he even told us that there is nothing ups will do to him because he is the only driver for our route. One day my wife was alone and the gate was open but he refused to go to the back to deliver over 6 large boxes. He flat out said I am not going to do that and dropped the boxes in our front office blocking the pathway to our front door. My wife reported him again and then later in the day, he stoped by asking who reported him. I was shocked. Again that the palm springs area manager did nothing. We asked the manager to stop by our shop but she has refused to come by. We cut off ups from our shipping acccounts but other vendors still have to ship through ups to us meaning we still have to deal with this jerk. I asked the manager to give us a contact number for her supervisor, but she has refused to give us that information. Dealing with this driver is a living hell.
I need a direct california area manager contact.

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ESTHER KATZ
Palm Desert, US
Mar 01, 2013 11:29 am EST
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please stop shipping my mail to 72450 cactus drive, palm desert, CA 92260
I have not lived there for six years
pdhairesther@aol.com
my shipping address is 73925 El Paseo #f, Palm Desert, CA 92260

I have had two separate shipments from two separate companies shipped from UPS TO TTHE WRONG ADDRESS. IT ORIGINALLY HAD A PO BOX 656, PALM DESERT, CA 92261 AND YOU GUYS DECIDED TO PUT A VERY OLD ADDRESS ON IT THAT I DO NOT LIV AT

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12:58 pm EDT
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UPS bad delivery

I had placed an order with Amazon.com and delivery was 7/28/12. UPS delivered by placing package in middle of cement driveway in mid-day, very hot without any notification that they had even been on the premises. I was home and they could have least placed package in garage or come to front door and ring bell. If we had not gone outside, there is no telling when we would have seen the package. It contained a cardridge for printer and some eye medication. Very disappointed in this service.
I hope they hear about this. S. Melvin

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5:12 pm EDT
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UPS denial of claim for damages they caused

On June 13, 2012, I shipped a telescope from the UPS store in Ladner, BC to the telescope manufacturer (Celestron) in Torrance, California. I paid UPS $54.32 to pack the telescope safely and properly. It arrived at Celestron badly damaged. I phoned a damage complaint to UPS Canada. After a week and a half's delay, UPS told Celestron (but not me, I never heard back from them) that they were denying the claim. The telescope is worth more than $3, 000. The cost to repair the damages is likely to be in the order of $1, 000. I understand that it is UPS operating policy to deny all damage claims and then wait to see who sues them, before settling. I am outraged at UPS's high-handed and negligent way of doing business. What can I do to bring UPS to admit its responsibilities?

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11:30 am EDT
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UPS women

I been with this company for close to three years. But the way women are being treated is not nice. Mainly there are two ladies who joined the company early this year and where put to off load trucks with only very heavy packages and is they are not off loading that truck they are taken to do irregs these are also heavy items that where off loader by men the previous day. When one day I brought this issue to the supervisor Howard and Max why ladies are being used like that yet there are men being put in great numbers in other tracks. The answer was have they complained."? I told Howard these are new people who are scared to even complain and you are taking advantage of them. After two/three weeks passed one of them got sick and couldn't show up for work for almost a month. When she returned she was still asked to go and do the same heavy lifting she refused and asked to do something lighter like other fellow women do upstairs(Small sorts) or to do the scanning. She was told that was impossible because she knew nothing. The woman lost interest in the job the more because even upstairs there are other women who are so comfortable with the duties they were doing and there is also a big fight with the scheduling and now the new comer find it more difficult to get any spot. To make this short, I am wondering when should any new person get the right training and with who and in which duration. Is it really fair for the old staff to call names the new, and only give up duties that need heavy lifting while the management is just looking on? Who is to be informed about any mistreatment at this company since no body is taking this issue up apart from giving promises. Why is it so hard to train the new staff and praises go to the old staff yet they still do many mistakes. Where are the work ethics in this company?

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3:28 am EDT
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UPS package delivered to wrong address 2 days in a row

I had a package that was due to us on May 24th. Found out that it got delivered to and address on the other side of town. UPS was supposed to pick it up on the morning of the 25th and delivered to me that afternoon.
I was told that it got put in the wrong truck again today and there would be no way to get it today. This is completely unsatisfactory.

This is an extremely urgent package that we need before the weekend.

I can't believe that there would not be a driver or supervisor of some kind that can deliver this package to me.

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Update by JaxRolo
May 25, 2012 4:30 am EDT

Its not the address. We get deliveries everyday. UPS has put it in the wrong truck 2 days in a row.
The second day.
I apologize the title should have said Put in the wrong truck 2 days in a row.
The first day It did get delivered to the wrong address on the other side of town. UPS promised to get it and deliver it me that day. Something got screwed up and UPS said it would get picked up the second in the morning and delivered to me. Well it got put in the wrong truck and it is still on the wrong side of town.

If I had know I would have picked it up.

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6:17 am EDT
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UPS damage/rudeness

I had a bike delivered from Southern California and it sustained damage. The driver left before we had a chance to inspect it. The company I purchased it from started a claim and at first the gal at UPS Freight implied I had crashed the scooter which was still on the crate it was delivered on. We have gone back and forth for the pick up and they have been rude, demeaning and patronizing the entire time. They hung up on us twice. It has since been a month and a half and it is still in my garage. I would never use this company ever. If you find yourself in a conflict with this company small claims court should be your first stop.

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9:18 pm EDT

UPS ups store franchise closes down, ups abandons customers

I rented a box from MBE Store #301, a UPS Store franchise, for a year and renewed the subscription in November 2011 for another year. In December I arranged for a friend to pick up my mail (name written on my file) because I was going home for three months and was assured that all was well.
I returned at the beginning of April and my friend informed me that the store had been emptied of mailboxes with no explanation or forwarding address on the door.
I contacted the Franchiser, UPS by email and was informed that the local rep for Alberta would contact me. This was on a Sunday. I waited until mid Monday and receiving no reply phoned head office in Ontario again to find out what had happened to my mail, having received no T-4 slips for filing a tax return. Again I was told someone would be in contact with me.I also left a phone message and number on his cell phone in Alberta. I received an email referring to a previous email which I never received.You are welcome to read the response. He basically told me that there was nothing that they could do and told me to move on.
At no time was I ever offered a refund or discount on a mailbox at another branch for the 10 months. Most disturbing was the defensive, dismissive attitude of the local representative who may be more focused on selling new franchises that dealing with customer service. To change an address from a commercial mailbox you cannot use Canada Post, so I had to start from scratch.
I waited for some followup from UPS and to date have heard nothing and no answer to my question that if this can happen once, what do they plan to do to prevent it from ever happening again? I was not the only one affected.
It is shocking that such a large company would behave in such an indifferent manner.

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Sage05
Flushing, US
Jul 19, 2012 8:56 am EDT

Wow, same thing has happened to me. I live in New York, and their Fresh Meadows branch was just closed out of nowhere. I never received a notice, or a phone call, or anything. But I have paid for a 6 month box rental & only had it for 2 months so now I have the headache of not only losing my box, my mail etc...but now to chase UPS corporate around to get my money back. I totally sympathise with you!

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9:43 pm EDT

UPS don't bother paying higher shipping rates, the claims are worthless

I recently received a stereo preamp that I bought on Ebay. The unit had been previously bought and returned due to a measurement listed wrong. The item went half way across the country and back in tact. When it got shipped to me, on Friday, the box was crushed, the .062″ stamped steel covers were badly dented. I immediately filed a claim with UPS. A claims agent called me a few hours later. He tried to claim it was not packed properly etc.

but I reminded him it made a farther journey and was fine. It was obviously mistreated. I decided to try to repair the unit, so I disassembled it, put the metal cover and rear panel in a press to straighten it out. It is really heavy steel for a stereo. The UPS agent told me that would be fine if I could fix it, and he would contact me on the following Monday or Tuesday, but I should stay in contact with the shipper. I was successful fixing the preamp, but the glass insulator that came with it is toast.

I told the shipper I was pursuing a claim for my time and damaged items. Well, no call from UPS. So I contacted them via live chat, and was informed my case was closed. All transactions have to go through the shipper, and the shipper did not enter a value on the unit. I thought the minimum was $100 anyway. As the conversation went on, making sure I understood, I was informed UPS does NOT INSURE any package. You are not buying insurance when you enter the item value! SO I am letting everyone know, UPS does not insure packages, and if you get damage, YOU ARE SCREWED!

So don’t bother paying higher shipping rates, the claims are worthless. I have talked to many people that had legitimate claims only to get nothing. Buyer beware!

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8:45 pm EDT

UPS ups packages not delivered

UPS Packages were supposed to be delivered by 12/23/2011. But they never were attempted on a delivery. Contacted customer service on 12/27/2011 and spoke to Jeremiah and he informed me that there was a note stating the customer requested a hold on all six packages. Jeremiah sent a message to the facility in Jackson, MS informing them of the tracking numbers and the note that was showing on each of the tracking numbers. I then received a call from LaToya from that UPS facility and she was very giddy in which I did not find funny at all.

She informed me that this was a system generated message and that my packages were still on a truck. She said she was going to have them take them off the truck and have them delivered. She also stated that she would give me credit for the shipping fees. She told me she would give me a call back. 12/28/2011 1:00 pm cst, I contacted UPS at [protected] and spoke with Donna who went on to tell me that the packages were not guaranteed to be delivered, although it showed a delivery date, they were never delivered. I explained to her that one of my packages which was the 7th package was delivered by FedEx without any problems. She told me they delivered more packages than UPS. Who cares! Don’t spout stats at me at this point. I wanted my packages delivered.

So I asked for a UPS supervisor and Donna told me that the packages would be delivered when they are took them off the truck. She got a supervisor, (Bernita) who accessed these tracking numbers and thought it was a bit ridiculous. She attempted to call the facility in Jackson, MS and there was no answer. So she returned to me and told me she would call me back with an update. While out in the yard with a contractor, a person by the name Paulette left a message “I’m returning your call that you said noone called you back.” I’ll try later. She did not leave a number for me to call her back. This is just ridiculous….In addition to this situation, I am asking for my money for shipping back……So far I have been told no.

I recently ordered some sheets off your internet site and it was shipped ups part of the way to my address and then it was dropped off at a post office in another town and then sent through the postal service to my local post office. When it arrived here, the postal people said there was no Box number on the address and then refused it and sent it back. The receipt I printed after I made my order has my street address as well as my Box number on the shipping adress. I would like to know why my package was shipped part way Ups and part way USPS when we have ups service in my town.

I would also like to know if it is possible if my street address and box number is on my receipt, for my shipping address, if my box number could of been left off my package.

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1:21 am EDT
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UPS damaged freight

I shipped a package via UPS Freight containg automotive body panels. They managed to crush my package, destroying the contents. I filed a claim and received a letter stating the claim was denied because the damage "wasn't that bad" . Wasn't that bad? it was totally destroyed! Now I have a very unhappy customer and in a struggling economy us small business people don't need unhappy customers, espescially when it's not our fault.

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7:28 am EDT
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UPS lost package claim

I shipped a package from MD to SC with a used laptop that was like a new computer to my Grandson. I originally purchase the HP Mini from Verizon on their 2 year plan and it only cost 200., so I insured it for $200. This would not be possible to replace for that amount, but I am honest and have documentation for that order. The package was tracked delivered at the door of my recipient and I notified her to look outside. The recipient was home and said she had not seen UPS and no package was delivered. I opened a claim and UPS went through their process and I fax documents that proved what I was claiming. After a week and a half, I am told that their policy is not to issue a claim if the package is released. So I have to go by the UPS driver's word that he delivered the package to the right address and loose out on what I had to spend to replace this computer that was a gift to my grandson. Another incident occured in MD and the UPS driver scanned a delivery to my resident on the wrong tracking number and insisted that I was keeping the wrong package. I was what I ordered and the package showed up in PA. So drivers make mistakes, but the consumer suffers. I will not use UPS again.

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10:10 am EDT
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UPS worst service

Worst service
Needed to get some documents and numbers for my car, took UPS Express Saver service, paid extra money for the delivering the package on a definite day to a definite person. Paid 3 times more then it might cost through russian post services. As a result, UPS brought the package one day earlier: on the day when the person who the package for is off, UPS man gave the package to the frist people he saw and left. What a
"wonderful" service! I just wonder what for i paid extra money for UPS Express Sever service, which i did not get?

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1:47 pm EDT
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UPS store closed before posted business hours

The posted hour of operation times for are Saturday 10:00 AM to 4:00 PM. Today, I arrived at the UPS branch at 1636 3rd Ave (Branch #0561) at 3:55 p.m. In my hand I had a letter that I wanted to send and for which I needed a return receipt. The door to the store had been locked. The young man who was apparently finishing up for the weekend angrily waved me away. I indicated, pointing to my watch that there was still time before closing. But the employee waved me away again.
I am fed up with employees of companies who think they can knock off early and get away with it. If you are paid an hour's worth of wages you must work that FULL hour, no skimming. If you don't like that, I'm sure management can find a replacement who won't mind adhering to an old-fashioned work ethic that used to make American workers proud, even in the humblest of jobs - "an honest day's work for an honest day's pay."

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9:53 pm EDT
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UPS incompetence

The people are friendly but the company is incompetent beyond belief.

I was expecting an important package. Since I knew there wouldn't be someone home throughout the day, I used UPS' new "My Choice" service to have the package sent to my local UPS Store.

At the end of the day, the UPS website still showed the package undelivered. I called UPS. They said it was delivered. I went to the UPS Store. They told me that not only was the package not delivered, it had never been loaded onto a truck for delivery.

I then spent another forty minutes on the phone with UPS. They told me the package would be delivered the following day (Saturday) to the original destination. Two hours later, the local distribution center called to tell me that it was too late. The package would not go out until Monday and could not be sent to the original address.

Since I needed to head out of town, and since the package could no longer be sent to my house, I wanted to send someone to pick it up. Two UPS phone agents said it wouldn't be a problem, so long as the person had the same address as me. Two people at the UPS Store said the package could only be released to me.

For the pleasure of paying $5 for the redirection service, my Friday delivery didn't occur until Monday; and, since I was out of town, no one in my family could get the package until Tuesday (four days after it should have arrived).

Thank you UPS.

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9:16 pm EST
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UPS lost parcel

On February 21 2012 I ordered a piece of furniture through Costco.ca. I received a tracking information sheet from UPS telling me that they will deliver my parcel on Monday February 27. I waited that day and unfortunately didn't received nothing. I checked my e-mails and had another tracking information sheet telling me that my parcel will arrive the next day Tuesday February 28.
I waited that day too and once again didn't received nothing. The day after, Wednesday February 29 I decided to contact UPS by phone and customer service told me that my parcel was shipped at Purolator by mistake and that they will retrieve it that same day and they will ship it the next day at my house. So the next day (Thursday March 1) my husband phoned UPS to confirm that a driver will deliver our parcel and another customer service representative told us that they didn't have that parcel. They assured us that they will ship it the day after, Friday March 2. Once again I contacted UPS this morning to make sure that the parcel was actually in the delivery truck and unfortunately they told me that the parcel was still at Purolator and because UPS is closed in the weekend we will receive our parcel only next week. I was so frustrated about all these lies that I asked the representative to give me the Purolator address where my parcel is sitting and that I will get there by myself to get it. She couldn't give me the address, and even when I asked for Purolator phone number she told me that she didn't have a clue cause they contact each other by computer! Wow...we're talking about one of the biggest delivery service in the world? They were suppose to phone me back today...it's already 2pm and I didn't have news from UPS :( I will never use that company again for the rest of my life. And I'm really hoping that Costco will switch and do business with another courier service...if not well unfortunately they will lose a lot of their online customer, including me!

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7:15 pm EST

UPS damaged shipment delivery

I shipped my 46" LED TV through UPS Bloomington, IL to Plano, TX and moved out from Bloomington to Plano on the same day with my family after shipping and paied $149.29 for shipment. When they delivered on June 23, 2011; even UPS delivery person noticed that because of the damage on the carton box, the screen got cracks. After reporting complaint, UPS picked that package on June 27 for inspection. In turn after that they sent to again Bloomington, IL UPS store by mentioning the package was damaged in transit. Now the UPS store at Bloomington told me they denied the damaged got because it is not packed properly. Please look into it and help me how to claim the damages of my TV.

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5:51 pm EST
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UPS stolen item

I ordered a Christmas gift for my son from Lineage Inc. a Sword and a Family Crest worth $941.00 for almost a year ago. I was wondering why until Jan 2012 I did not get any shipment. I did call Lineage and they said it was already shipped thru UPS. I called UPS with a tracking number several times and they said the tracking number did not exist. I called back the Lineage Inc. to confirm the tracking number and it was correct. The UPS reps. talked like a damn person, " Sorry, I can't give you any details with this tracking number". I went online and I found, my items were attemptted to deliver Dec. 27, 2011 and sched. a second attempt. but there was no second attemptt done. I spoke to a rep. again. and what was shocking she said " Sorry, we can't discuss what's going on, just call the company" where I ordered my sword. This company (UPS) needs to hire reliable employees or your company will just ruined by dishonesty, corrupt employees, bad cutomer service. Is this happening in America in 21st century? What's going on with the President of this company? What kind of Leaderships they have. ? Until now I am still waiting for the money but the Lineage said I will be reimbursed, but my point is, we need UPS to do something about this. Hope no one will suffer like this again!.

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Erica18
Cape Coral, US
Aug 16, 2011 12:19 am EDT

This isn't the first incident with postal services, but my mother from maryland mailed me a printer at an office depot . She wrapped it with brown paper wrap and  the inside of the wrap has dog prints. I got my package today which we signed for and it was very small and wrapped very sloppy. I opened it and its someones blazer jacket . So basically someone for this company stole my printer, put a blazer in the paper taped it up sloppy !. If ups is so accurate and the trackin number i dont see how this could have happened. It says the size and the weight on my recipt!. I pretty much figure that I'll never see my printer . I don't understand how irresponsible this company is. Obviously a blazer jacket isn't 20 pounds!. I'll never deal with ANY POSTAL SERVICE!. seems they hire anybody to deal with people's items which is not professional to me at all. And I know I'm not the only person that has had this problem.

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Evanp
San Diego, US
Aug 23, 2012 9:40 pm EDT
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This really is terrible. I work for the company you made your purchase from and I would like to followup with you regarding this matter. Please contact Evan at [protected] so I can make sure you got all of your money back and I would like to send your framed family history for free.

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Contact UPS customer service

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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