Carnival Cruise Lines
reviews and complaints

My name is Natalla Mitchell, On Monday Sep 4, 2017 I was denied access to board my cruise. My husband, my daughter and I arrived around 12 noon, we arrived early so that we might have time to explore the ship and enjoy lunch before the ship set sails.We were invited on this cruise by our church, we were suppose to meet up with our church members. But even before we could get past the entrance I was told I did not have a government issued Id and that a student id, social security card, medical card, etc... would not be able to identity I was who I said I was. We made it clear that on my naturalization certificate had a valid and recognizable picture of me to identify who I was. I was told that it only proved that I was a u.s citizen nothing more. We spoke to several supervisors which some said that yes it was enough to board they have let others board on different occasions with just a naturalization certificate, but we provided more than just that. Then other supervisors said that it wasn't allowed because u.s customs would not accept it. We never even got a chance to talk to u.s customs to clarify if the documents we had were OK. We were then told that we can go to the dmv and get a copy of my id but unfortunately the dmv was closed due to a holiday(labor day). There was a lot of back and forth, we were being told to wait and wait, time was running out it has already been 3 hours since we had arrived. I had let them know i lost my ID some time back that is why i brought other forms of identification. So they finally said as long as I can just get a photo sent to my phone of a copy of my id, or a copy of my id that would it would be enough. And that just to be safe be back by the ship 15 mins before 5pm. We were exhausted and starving we haven't eaten since the morning, our daughter was really upset. We just wanted to get on the ship and be able to enjoy the trip.

At This point we were frantically calling everyone we knew, i called my boss to see if she can send me a picture of my id because i know she has it on file, that didn't get us anywhere. We even called family and friends for a ride even knowing it was extremely inconvenient to and from were we live so that we can go home just to look for a copy of my id that might not even be there, we were taking a chance on anything we can do. This was a vacation we planned for since the beginning of the year. It wasn't that we didn't want to go but it was because of not having a proper form of identification that I was denied access. We weighed our options at this point hurt knowing that we might not be able to go on our cruise. The stress of trying to find a ride loading and unloading our bags again so we can go home and get back on time. And through the drive, We were trying to keep our head up so that even if it was really difficult decision to make, we called carnival to see if we can book the trip for a different day. It was very upsetting being told about how much the penalty fees would be, Yes we already knew about the fees but we didn't expect it to be so high. How are we suppose to reschedule a different cruise when we can no longer afford it. It was to much and that even if we chose to reschedule our trip we have to pay the difference for the second cruise, and added with the penalty fees we just cant afford it. We kept asking for our other options, We kept calling we even asked was it possible just dock at Catalina island once i already obtained my Id so that we can be able to board the ship, we were willing to wait for a day and to pay for tickets for the Catalina express. But they said the only way we can board is that if we took a plane to Ensenada and dock from the port there. We already exhausted all of our funds just to go on this cruise. It was disappointment after disappointment. We asked everyone what we can do, who can help us and there has to be some way to be able to board the ship that day. We even talked to the porters who suggested that we go to the captains lounge and see if we can talk to a higher up to allow us to be able to board. After being picked up and finding a copy of my id that was on a learners permit, We take it back to the entrance of the port we find out they couldn't accept it because my Id has been expired for a month. And they told us at this point they can not accept any of the things we brought it wasn't good enough to be allowed access to the ship. The decision was made that we would not be able to board the ship without once speaking to customs ourselves. We were extremely upset it seem so unreal that this can be happening. We were told to take a seat in the captains lounge while we waited for papers to sign saying we refused to board the ship and they went to collect the rest of our luggage that we had checked in.

We are both college students with a 2 year daughter and we only make minimum wage of $10.50/hr. We only spent our money to take care of the cost for our living expenses and necessity for school. We penny pinched for months and denied ourselves things that we absolutely did not need and can hold off on just a little bit longer on, just so we can slowly but surely pay for this trip. Just typing the frustration and hard work we put into this trip is making me tear up, what we had to go through was heart breaking and traumatizing. We don't even know how long till we can both ask for sometime of work again and the fact we were trying to go through this trip before the school year started for our daughter. This was suppose to be the honeymoon my husband and i never had, the birthday celebration for my daughters up coming birthday, because after this trip we can no longer afford anything else. It was suppose to be all worth it in the end and even with the end of the year coming up, my family and i were suppose to look back at all of the memories and the good time we were suppose to have had on our trip that we were denied access to.

We have been trying to reach someone anyone from carnival who is willing to sympathize with us. We looked over the documents that carnival has asked us to sign stating for the reason why we couldn't board. We checked the U.S customs page and they said that the documents we had should have been more then enough to show proof of identification. We are not asking for a hand out we are asking that we are given the opportunity to take the trip we paid for and have been looking forward to all year. I'm asking for a chance to be able to go on a second trip . Whether its for a redo, on board credit and even if possible we are asking to only pay for the penalty for me not being able to board because of insufficient documents. I don't think it is fair that my Husband and daughter has to pay the penalty fees because this was suppose to be a family trip, they were cleared to board but my family couldn't leave without me. We want to be able to use that refund to be able to book another trip, this was suppose to be our first cruise and we really don't want to associate this one bad experience and assume carnival is just not good vacation option for us. we are more then willing to give it a second shot.

X Thank you for taking your time to read troubles and any help would be greatly appreciated

We live in Arizona are were scheduled to fly to Miami on September 8th to catch a Carnival Vista cruise leaving on September 9th. Due to Hurricane Irma our American Airlines flight to Miami has been cancelled and the hotel has refunded our money and there is no way we can get to Miami or should be going to Miami when the storm is hitting this area Friday to Sunday. The Governor of Florida is closing and evacuating everyone and the Mayor of Miami is asking guests to not come there or leave before the storm, as well as all the port stops we were going to make have been leveled by this Level 5 Hurricane. We had two cabins reserved for our family and our Booking Numbers are; 9Q5SG9 and 9Q5WJ6. We are sad that this is happening, but as noted will not attend this cruise as it should already have been cancelled as other lines like Royal Caribbean and Norwegian have already done.
We request a refund four our four (4) cruise fairs in full and do not want credit for a future cruise as we do not have the time in the next 2 years to take another cruise. Also we feel that the handling of this situation by Carnival is extremely negligent and not customer service oriented making everyone wait to the very last minute to make a decision that should have been made days ago. We have cruised many times on Carnival but the way this situation has been handled will make us strongly re-evaluate our decisions to cruise with them in the future.

I am writing to express my disappointment with Carnival to sail out of Tampa on Thursday September 7 as scheduled. We were to fly out of New Hampshire at 6:00 am on Thursday morning. We had a reservation on that cruise and decided to cancel at 8:00pm on Wednesday evening after watching all the latest from Florida Governor Rick Scott and the weather channel. I did try to get a future cruise credit to no avail. Your company still expected me to fly into a state where the Governor had declared a State of Emergency. Where was the common sense in that decision that Gov. Scott was asking everyone to use. I called the Carnival line several times on Wednesday trying to get someone to listen and help us so we wouldn't be flying into a disaster. The reply was always, the ship is still sailing so there is nothing we can do. However, the Floridians are boarding up their homes and businesses statewide and preparing for the worst and Carnival is going to take a thousand people out to sea and hope for the best when they return. I did get an email from Carnival stating that we are watching Irma which is a Category 5 hurricane and are still sailing and will decide at embarkation whether or not we go to Havana. Cuba was also preparing to be hit by the hurricane and they were cleaning out stores and preparing as well. What kind of visit are you expecting people to have? Going to Cuba was the reason we booked this cruise. Wednesday was a very stressful day leading up to finally making a wise and common sense decision not to take our vacation. I did purchase the vacation insurance, however, now begins the stressful task of filing paperwork and communication back and forth to get reimbursed in order to re-book on another cruise. The insurance company tells me I may only get 75% of my funds. Even if the worst never happens, and I hope it doesn't, I feel Carnival has caused my husband and I to wonder if they really do make the safety of their guests a real concern. You could have given the option for a cruise credit to people who were flying in or were calling in to cancel and then offered those rooms to Floridians who had to evacuate and leave their homes. With utter disappointment, thank you for your attention to this communication.

Claire Barclay

Booked a cruise to Cuba on Carnival Paradise to leave on Thursday Sept 7 and return on Monday Sept 11, 2017. There are travel alerts everywhere including the US State Dept warning against travel to Cuba at this time. Carnival won't cancel! They said (as of Thurs a.m. at 4:30, the cruise is still on). Most likely it means we won't go to Cuba, but simply sail around for a few days only to worry if any Florida airports will still be standing to get us home on September 11. THIS IS WRONG! This is deceitful. They're playing along like everything is a go so they don't have to refund any monies! BAD BUSINESS!

I am so very very very upset with the way Carnival is handling the Sensation cruise which is ready to sail tomorrow 9/7/17. We would have to be on a plane at 8am not knowing what will happen in Miami. Hurricane Irma is the worst hurricane in history to hit Florida/Caribbean/Puerto Rico and it is all over the news not to go there and our cruise is set to leave from Miami, supposed to be the worst hit. I was pushed to make the decision to cancel right now for our safety. I had a serious car accident and suffered a very bad head concussion and still have post concussion syndrome. I was looking forward to a getaway after all I've been through and a break from multiple doctors appts I have weekly. My brain has been on overload ever since this hurricane Irma came about. I'm truly sick over this! I have been falling over numerous times a day from poor balance related to my concussion syndrome after the thought of me being on a cruise ship during a hurricane. I have vertigo, headaches, poor balance- falling over daily, dizziness, eye issues and so on. The worst possible place for me right now would be on that cruise knowing the waters will be rocky and the uncertainty that lies ahead. Norwegian and Royal Caribbean made the smart decision in advance to cancel cruises. However Carnival has not and say they will spend more time in Cozumel. That just blows my mind... that just adds so much pressure on me. Me and my husband are VIFP Club members - #[protected] and [protected]. We have been cruising on Carnival numerous times... with our boys and friends as well. We always enjoyed Carnival but this has put such sour thoughts in our head regarding this. Carnival should have given us our money back. We do not live in Miami as we are from NY. Therefore we would have to fly there and not sure we would even be able to come back on Monday with the hurricane hitting Miami. This is crazy! We cannot take the chance and risk our lives with this. It is totally unfair that Carnival would make us have to make the decision to cancel and lose $448 on top of it. I'm not working now as I lost my job due to the serious car accident. I would truly appreciate getting a refund of the $448 we lost due to cancelling. We asked the woman at Carnival before cancelling what happens if we can't get back to Miami on Monday or get there and airport is closed... she said she didn't know. Maybe they would keep us at sea she said. My husband works and does not have any more time to take off. My boys were so concerned about us going. They were frantic about us being in the ocean with 165-180 mile and hour winds in the middle of a category 5 hurricane - worst in history. I would appreciate hearing back from Carnival regarding this credit of $448 at your earliest convenience. Very Sad Here - Thank you.

Please contact me at [protected]@verizon.net
[protected]

This is in reference to missed cruises, booking numbers 2wb3g4 (Reginald SWIFT) and smb2n3(Carlisha Lewis and Denise Bell) MY husband and my nieces were scheduled to cruise on Sept 4th thru 9th to Ocho Rio, it was 8 family members scheduled on this cruise, because of unusual heavy traffic from home to airport, we missed our first flight at 7:35 a.m., we were all put on standby, 1st one at 10:30am, two of us were given ok to board, remaining five were put on standby again for 10:45 connecting flight, 2 were allowed to board. The remaining three were put on standbys for the 12:30 flights, but There were no availability, they were again placed on standby for 1:30, which would have gotten them into Fla airport at 3:30, which would have gotten them too late to catch boat, they waited still hoping for a miracle, but there were no vacancy still, at that point they realized it was hopeless. My nieces were so hurt and disappointed they actually cried, my husband was also disappointed cause we planned this cruise for a second honeymoon. If there's any chance of rescheduling at a later date, and the three that missed are allowed to recover their full costs would be a Blessing. It has been a very lonely experience for me having to spend my honeymoon alone. We want to reschedule for May or June next year. Thanks in advance for any help given

Our home and business has been devastated by Harvey. We were scheduled to take a cruise in Nov. #6RT4R4. But had to cancel because we don't know how long this will take to recover. We are asking that the $500 dollar penalty be waived as we can use that to help rebuild. We were so looking forward to the cruise and do plan to reschedule as soon as is possible. But right now all our efforts, thoughts and time are focused on recovering from this. Any assistance you can give us in this matter will be greatly appreciated. Thank you
Dale and Patricia Waters
#6RT4R4

My name is Anne Mignano (booking numbers 5RW7G7 and 5RW6H1). On August 27, 2017 my husband Frank, my sister-in-law, Marlene, and my five children were supposed to be embarking on the Carnival Breeze out of the Port of Galveston. I am writing this letter to express how deeply disappointed we are with Carnival Cruise Lines. We understand that, Hurricane Harvey, one of the largest natural disasters in the last decade is no fault of Carnival Cruise Lines.  However, the way Carnival handled their customers, who travelled from hundreds of miles away to board what was expected to be a fun vacation was completely immoral and frankly disgusting.
 
We have been planning this vacation since January 2017; my husband took the week off without pay and our children were taken out of school. I decided that it was important to finally make some fun family memories since the last couple years have been especially hard on us. This family has been plagued with layoffs and multiple cross-country moves.  Since my husband finally acquired a stable job, I decided our family needed, and more than anything, deserved a fun family vacation. Months were spent researching the fun things we were going to do and the delicious food we were going to eat once aboard the Carnival Breeze. I have been a loyal customer to Carnival for more than 25 years. I have cruised with Carnival during multiple hurricanes—Hurricane Andrew in 1992 being the most devastating. Throughout my numerous cruises, I have never been so appalled with the complete lack of respect shown by Carnival these past couple of weeks.
 
Due to the fact that we had to drive from Phoenix, AZ to Houston (with a short stop in San Antonio to pick up my sister in law who flew in from New York), we planned to leave on Thursday, August 24th. I decided to be proactive and call Carnival since it was a known fact that Hurricane Harvey was headed towards Texas. They informed me that the Breeze would be sailing on Sunday as planned. So, we began our drive. On Friday morning, we received a message notifying us that the Port of Galveston was closed to all marine traffic. However, Carnival insisted that the Breeze was still sailing on Sunday, August 27th as planned. Throughout the weekend,  Carnival continued to say that the Breeze was sailing even if the cruise was shortened and the itinerary modified. Saturday came and went and we were still ecstatic to be boarding the Breeze the following day, as Carnival had convinced us since it had not been cancelled.  
 
Boarding day (Sunday, August 27th) came and we still had not been updated on the status of our cruise. Mind you, there was no way anyone would be getting to the Port of Galveston at this point, with the intensity of the flooding that Hurricane Harvey had caused. But, Carnival still did not cancel our cruise. On Monday, August 28th, ONE DAY after the original sailing date, Carnival decided to cancel.  At that point, it was too late. My family and dozens of other families were stranded in Houston due to flooding because Carnival was unable to be proactive. We acquired hundreds of dollars in hotel bills that were obviously not in our original budget. As soon as I got word that the cruise was cancelled I called guest services and spoke to Kay O. I was told that my call would be expedited and I would be receiving a call from Kay O’s supervisor within 24 to 48 hours. I was told on Monday, August 28th that I would be receiving that call.  I am writing this letter on Sunday, almost a week later and I have yet to receive said phone call.
 
Royal Caribbean, out of respect for their guest, canceled on the morning of Saturday, August 26th, and refunded their guests immediately. Their guests were also given a credit for a future cruise. If Carnival had shown the same respect to their customers as Royal Caribbean did, my family and I would have been able to salvage our family vacation that my husband worked so hard for us to have. We would have been able to avoid being stranded in Houston with no food and limited power and water. Carnival could have done so much more to ensure that guests on the cancelled cruise had a better experience such as: diverted the Breeze to a different port or by booking customers on different cruises free of fines.
 
Carnival has given us 25% off what we booked our cruise for but they have priced gauged their fares so immensely that it would be impossible not to put additional money into a future cruise.. What Carnival has done for money has affected so many families, including my own, and is beyond immoral.
 
What my family and I expect for our hardships is to be contacted within 24 to 48 hours from Carnival and 50% to 75% off a regular fared cruise, not what we paid for.  We also expect our hotel fees to be reimbursed and receipts will be provided on request.

To Whom It May Concern,
This is not a complaint but rather a request. I am a frequent cruiser with Carnival Cruise Lines. I had three cruises booked with Carnival this year, August, November and December. Unfortunately, this summer I fell and had a severe break to the tibia plateau in my leg. I needed to cancel my August and November cruises. I was charged $949 to cancel my August cruise where I had booked a Grand Suite on the Carnival Conquest. My booking number was 6GP2F8. I was told by Carnival that I should submit an email and a letter from my doctor to see if I could get a refund on any of this money. I have attached the doctor's letter to this email.
I also canceled a November cruise on the Vista where I planned to take my two grandchildren. My booking number was 6ZX6L7. I called and was given $225 toward my December cruise on the Glory but lost $150 as I was charged $50 per person on this reservation.
So at this point I am out $1, 099. I am currently booked on the Carnival Glory for a Dec. 30th cruise. That booking number is 5JC4B1. If I am allowed a refund can I have that applied to this cruise?
My VIFP # is [protected] . I assume you have my contact information listed under this number.
Thank you for your consideration with this request. I look forward to hearing from you.

I called on Monday 8/28/17 to inquire about having an on-board credit from a previous cruise applied. I was advised to find my email and call back. On Wednesday 8/30/17 I called back with previous booking # and email. Rep said she couldn't locate the booking. Then she had me read the email to her. She put me on hold for 45 minutes, another rep got online. He said I wasn't transferred I was a new call for him...
So I explained my issue for the 3rd time 3rd rep. He found my booking but said in spite of me having an email, do not see credit. He said please email us a copy of that email. I said ok, email address, he said hold on. He came back saying he needed to call me back with email to send it to. That was 3 days ago. ...4 reps, 1 hour 30 minutes on phone with these 4 reps, a Facebook complaint...and still no resolution to what should be a simple phone call...

Booking number 3HC8Z2, I was on the Carnival Vista, on August 12, 2017. Me and my two boys had a blast on the Carnival Vista, it was amazing. Unfortunately my wife Latoya had to cancel due to pregnancy. We booked the trip a year in advance we didn't expect Latoya to get pregnant. So we had to cancel because Latoya couldn't board the ship. So I'm reaching out to Carnival, asking for a refund or credit towards my future booking with Carnival. P.S... Thank You. I also have proof of the pregnancy, a letter for my wife doctor stating how many weeks my wife is. CARNIVAL u can contact me on my email [protected]@gmail.com.

-----Original Message-----
From: Cunliffe, Karen
Sent: 21 August 2017 09:29
To: '[protected]@carnival.com'
Subject: FW: Complaint for booking ref GG9 H7Q

Hello,

I have picked this issue up from my Parents who are unable to get any further with this frustrating situation which happened when they went on a recent cruise. The booking details and their Platinum passenger number is in the mail below my mother has written.
Getting nowhere with the complaint I feel I have to ask for your help as now my parents who have not mentioned in the details are feeling they can no longer go on another cruise due to the upset and emotional issues this has caused.

I look forward to your reply,

Karen Cunliffe

-----Original Message-----
From: Maureen Cunliffe [mailto:[protected]@outlook.com]
Sent: 18 August 2017 14:46
To: Cunliffe, Karen
Subject: Complaint for booking ref GG9 H7Q

Cruise on Royal Princess 1720A, 14 days Europe Odyssey, GG9 7HQ Ist July 17 Civitavecchia to 15th July, Athens. Stateroom D223, Membership no [protected]/[protected].

Dear Sir,

After many happy cruises with Princess, I am very disappointed to be formally complaining about the service you have provided on our recent cruise (details above). We had not seen our luggage since 1st July at Manchester airport, when it was loaded onto the flight booked through Princess. We have therefore endured a miserable 2 week cruise with no luggage and the constant stress and uncertainty of trying to resolve the situation. We managed and 'made do' with no clothing, footwear, make up etc as we were continually told that our cases were en route. Not only did this significantly detract from our enjoyment of our holiday, we had been home for 2 weeks when our damaged cases were returned to us. We are a couple in our seventies and we feel badly let down by Princess.

The key facts are as follows:

- Flight from Manchester to Charles de Gaulle Aitport, Paris.
- No seats on Alitalia flight 319 to Rome. (Booked through Princess)
- Plane is full, luggage goes without us.
- We fly on Air France flight AF 1104 in afternoon to Rome.
- Arrive too late to queue at Lost Luggage to get a Property Irregularity Report. Rep says we must report missing cases on Ship. We only just make the sailing time.
- We report the missing cases on Royal Princess.
- Supervisors obtain luggage storage numbers in Rome Airport Lost Luggage Dept, but cases are not released to Ships Agent as we do not have a PIR file no. Rome want us to collect the luggage in person.
- Two weeks of working with Front Desk Supervisors, who get the cases collected by Rome Agent at end of Cruise.
- Cases are in Rome office of ITC InterTrav Corp Italia.
- The Rome Agent sends a damage report.
- We receive our cases on 1st August, one month later,

My husband and I returned from our cruise on the Carnival Splendor, Sunday, August 27, 2017, to Port Everglades, FL. I must say we had been looking forward to the cruise as a 40th anniversary gift to each other so I guess our expectations were higher than a yearly vacation.
The Splendor Ship seems to have seen better times and I believe the Captain is responsible. He is the Captain.
Metal needs polishing and cleaning, walls need to be washed down. Side rails in hallways need cleaning, staircases in some areas have weak hand rails. Main deck area smells of mold. Doors in ladies rooms are starting to fall off and some are difficult to use.
I don't know why the food at the buffet was Caribbean for 3 or 4 of the 7 days. If the menu says American and all of it is Caribbean again - well it gets old quickly. The buffet was truly lame and I agree with someone else that it was more like the Golden Corral than a Carnival Cruise Ship's buffet. The floor in the buffet area is also very dangerous and a major trip factor where the ship's flooring goes from tile to carpet with a metal strip in between. The area with the carpet has dipped and is extremely dangerous - I have bad knees and stumbled causing me more pain and having to wear my knee braces the rest of the cruise. The worst thing is that the Cruise ship is aware of the problem since they kept putting a Yellow cone near the spot, Once again - the Captain is responsible. The main dining room was nice and I was impressed with the staff learning our names. That made a nice touch. I did get sick and spent a couple of days in bed but I don't know if it was from the food or the runny nosed children wiping their hands everywhere.
Now- the biggest problem. Lack of parental controls. I realize it isn't the cruise lines responsibility to control the children on board but...when you take the money for the children and their parents to be on board you take on the responsibility for their safety - you are also responsible for keeping my family safe. I think you failed in that manner. IT was impossible to get on an elevator without kids running over you to get in too. Once inside they started rough housing and frequently used language that was very offensive. They ran all over the ship. The pools were overwhelmed with undisciplined monsters and even the areas for adults only had children. These kids were not teens, these were younger children that were allowed to run wild on the ship. As I stated earlier, the parents were responsible but Carnival should have stepped in when they realized the parents were going to let the children go wild. My largest fear was that one of those horrible children were going to get hurt or maybe molested. With as many people that were on board and the children running all over no one would have known if a child was with a Stranger or not.
These children ran up and down the hallways on all decks and they ran up and down at all hours, I can deal with children and interacted with some - the ones that were kids being kids. I couldn't bring myself to interact with the foul mouthed obnoxious monsters.
I want to thank all the Splendor staff at the breakfast dining area; Roberto who made certain we always had ice and a clean room, Brendon for helping with a shopping trip (or 2), and the hostesses in the Black and Golden Pearl.

Date: august 28, 2017
Time of incident: approximately 10:20pm
Boat: carnival dream
Vifp club #: [protected]

On the above date and time, as I ordered a few drinks for myself and my brother in law, I was asked for my sign & sale card by the bartender david, in the casino bar. After presenting him the card, he rudely asked "is this your card?". Caught off guard, I said yes, and asked if there was a problem? He said he wanted to make sure that that I was the owner of the card. At this time, because I did have a hat on, I removed my hat, while at the same time, other patrons were asking "are you serious?" (Towards the bartender david.) he (David) then acknowledged my card and gave my drinks. I left the bar, but was bothered by the incident, and quickly returned to ask for a manager.

I spoke to savio, the bar manager, who made the situation worse by asking me what happened, and then asked for my card a second time making me feel even more like a victim!

No apologies were given at any time by either employee as to how I was treated. I've taken many carnival cruises before, but have never experienced this type of service! Being there with my wife, and family members, this was an embarrassing moment that ruined what was a beautiful night.

The only person that made me feel like they were genuinely concerned, was nasir, the assistant operations manager. Who promptly apologized for the service I received, and said he would talk to david the bartender.

My wife and I are gold members of carnival, and have had nothing but great moments with your company. We will not let a few employees lack of customer service, put a damper on our views of carnival. However, we feel that it is important that incidents like this are addressed, as people that pay their hard earned money to come and relax in an atmosphere that is welcoming, aren't subject to this unfair treatment.

Respectfully,

Reginald martin

1 evergreen place
Hampton, va. 23666

Email: reginald. [protected]@hotmail.com
Cell: [protected]

Was served moldy cheeseburger rolls, went to exchange for a different one and all rolls were covered in mold. Went to guest services was told food director would get in contact with me and never followed up. Went to guest services again and was told I would be found at dinner by food director and was never put in touch to make a formal complaint. I expected much more from this company

We were scheduled for a cruise on the Carnival Ectasy from charleston, sc on September 9, 2017. We were very excited and looking forward to this cruise. I am a platinum member with carnival and this is the only cruise line we book on. We have had only good experiences when traveling with Carnival. Our booking number for this cruise was 5PQ4N0 and we had it paid in full.in the early part of July my mom experienced some major health problems which has resulted in her being entered into pallative hospice. I am her only surviving child and caregiver. Her life expectancy is unknown but I do know that I want to spend every minute with her. There is no one else to care for her.

I re-booked another cruise for February 3, 2018 - Booking Number 8JN4F9. We really were hoping to apply all of the money paid for the cancelled cruise to this one. We have to really save to be able to afford any cruise since we are retired, much less have to lose money.

I am attaching a letter from Dr. Priscilla Holtzclaw, the medical director for Hospice to verify my situation.

I only ask that you put yourself in my place and ask what you would do.

I am asking that you find it in you heart to apply the $784.00 penalty I incurred to my new booking.

Thanking you in Advance,
Virginia M. Beane (Ginny)

We came straight to carnival port in Louisiana and they were the only people to handle our bags. Out of 6 bags we only received 5 bags my 10 years old daughter has nothing. And they only gave her a 100.00 credit which only bought 1 outfit. She still had not underwear or bathing suits to enjoy her time. Kids dont understand that they have to wear the same clothing for 8 days when they are not use to it. Carnival a lost my business and this was my 3 cruise.

Cruise date: August 17th. Embarkation: Ft. Lauderdale. Destination: The Bahamas.

Repeat cruisers. My sister and I booked our cruise back in March. I wanted a nicer room as the trip was to celebrate my 40th birthday, but also wanted the Cheers Package and unfortunately, I couldn't afford both since we'd also have purchase air fare. The Carnival Cruise planner we spoke to suggested we take the cheapest room possible and get the drink package. She said there were smaller rooms in awkward locations that were considered less than standard. After all, she said, you're not going to spend much time in the room. We agreed. Total price was around $1000 for the both of us, which is what we expected for the cheapest room at the early bird price and the Cheers package.

Two days before our trip, we're checking in and notice there is no Cheers Package on our invoice. We call. Turns out, the original planner didn't give us the drink package. The $1000 charge was only for our room - which made ZERO sense since our room alone should've been far less than that. The new rep says we didn't get the cheapest room and while she was sorry for the "miscommunication" the best she could do was refund us $50 bc that was the difference we paid for the "nicer" room.

Total lie. If there had only been a $50 difference, I would have gotten both the nicer room AND the drink package. The difference at the time we booked, was hundreds of dollars which is why I had to choose one over the other. We even have text messages between my sister and I where we shared screen shots of the prices we found for the rooms. We asked to speak with a manager. We were told one was not available, but we would receive a call the next morning.

That call has NEVER come.

So, we had to pay for the Cheers package onboard, which cost us more money (hmm...doesn't THAT work out nicely for Carnival?).

We get to our room. If THAT was a "nicer" room, I can only imagine that the poor saps who had the cheaper room we were expecting, didn't survive long being strapped to the hull of the ship. We've cruised with Carnival before. There's no way that was a "nicer" room. No porthole, ONE OUTLET, and smaller than any room we've ever had before (and we've only ever had standard rooms). So we got TRICKED.

It's been 9 days. Still haven't gotten that $50 refund.

On the day of our debarkation, I notice $50 in gratuities and $50 for towels that I shouldn't have been charged. We paid our gratuities upfront, additionally, I tipped everyone I got Service from in cash, and I returned all towels. Went to guest services and had the charges removed. My final bill went from $421 to $321 and since I checked my bank account and knew that I had already been charged the $421, I was expecting a $100 refund (in addition to the $50 refund from earlier). Fine.

Except...when I checked my bank account this evening on my way to dinner, instead of a refund, Carnival just charged me the $321. In addition to the $421 they already took out of my account. This has caused my bank account to be overdrawn. And since the $421 was taken out in 5 separate charges, I can expect $39 overdraft fees for each one shortly.

I call Carnival. Carnival is open 24 hours. If you want to book a trip. If you have a problem and need help, the reps will tell you "Customer Service" closes at 5pm so you need to call back in the morning.

This is strike 3. Not only will I never sail with Carnival again if this isn't fixed swiftly and with some modicum of satisfactory customer service, but I will ensure that everyone I know, personally and within my social media reach, is briefed on my experience and hears my recommendation to stay clear of the swindling Carnival Cruise line.

The clock is ticking and my pen is ready.

Sail Date: Aug 7th, 2017
Embarkation Port: Mobile AL
Booking Number 7MM2C9
Aboard: Carnival Fantasy

We decided to book a cruise with Carnival for a vacation this year. We embarked out of Mobile AL, which we found to be a quick and easy process through getting through customs and onto the boat. Once we arrived in our stateroom we began to notice things that lead us to believe our stateroom had never been cleaned. Our first indication that the room had never been cleaned or disinfected was the large handfuls of black hair accumulated on the shower walls. The amount of hair in the shower meant that nothing had been checked or cleaned concerning the bathroom. We both have blonde hair and had never used the shower prior to this. I proceeded to call our steward and advise him of the bathroom situation and he did come in and clean it right away. After this, you can imagine that I began to notice other cleanliness problems in the bathroom and throughout our room. Some blackish mold was growing in the corners of the shower and shower curtain rod holder. Lots of black hair in the closets and drawers, leaving me with the idea that nothing had been cleaned and I needed to live as much out of my suitcase as I could.

After the steward left we continued to unpack and we began to notice hand marks all over the walls and in the sleeping area as if someone had some type of grease or oily substance on their hands and put them all over the walls. As we began to unpack I opened up the provided drawers in the sitting area and noticed they were covered in black hairs not allowing me to put my stuff away in the drawers. I also noticed the window sill has crumbs of previous food still sitting on it at this point we had not brought any food in the room. The white towels were almost always stained with something. Brown or yellow spots or blotches were almost always present. I will never go on a carnival cruise again, but when I hear of others who are going, I will make sure to tell them to bring their own towels as the ones that are provided are completely unsanitary.

In the beginning our steward was always courteous to us and spoke to us by name but that soon changed after we went to customer service and expressed our concerned about the dirty stateroom. From that point on he barely spoke to us as we passed him. I guess it was obviously our fault that the room was in such an unsanitary state, and how dare us for saying anything.

The management on the boat worked to contact us and see if the situation had been resolved. With kind intentions they sent us what looked like had once been chocolate covered strawberries, but these strawberries looked like they had been sitting out for hours, they were sparsely covered in chocolate and looked like someone had just pulled them from a dish pit or trash can. We felt uncomfortable eating them and just let them be.

The first or second night, my wife and I decided to get room service, but we only wanted some orange soda’s. The attendant on the phone informed me that the soda’s were not covered on my bottomless bubbles package. Ok, whatever, I didn’t really care and said I would pay for them. Fifteen minutes later a girl arrives at my door with two warm orange soda cans sitting on a tray. A little taken back at the fact that I was going to pay 5 or 6 dollars for a couple of hot orange soda cans on a tray, I politely asked for some ice, which the young woman said she would return with. She never returned. I just felt completely bummed about this whole thing and thought I would include it here as I have already included everything else.

I have lost all confidence that I can ever cruise with Carnival Cruise Lines again or recommend that anyone to cruise with Carnival Cruise Lines because of the lack of sanitary conditions of our stateroom. We saved hard earned money for 2 years so that we were able to book this cruise with high hopes of enjoying the Carnival experience. I find that when these rooms are not disinfected properly you are putting the health of your passengers at risk by not checking for cleanliness of the staterooms in between people getting on board. I just wanted to convey my situation to someone in charge, as I hope someone doing business with me would do the same. I hope this situation is addressed properly to ensure the safety of the health of your passengers on your future cruises.

Saturday August 19, 2017. The room 1330 had water dripping in two locations from the ceiling. Bad odor coming from the carpet. They tried to cover it up with coffee ground. Unable to get a different room. I was given $300 to use on exercusion instead. My son was bitten in the room by insect ended up with cellulitis. The doctor started on antibiotic.