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U-haul Trucking Practices / 50.00 charge on debit card

1 4600 w. hwy. 50Orlando, FL, United States Review updated:
Contact information:
Phone: 407-299-1024

The u-haul customer service worker at 4600 w. colonial drive orlando, fla. 32808 phone [protected] charged my debit card that. was to be used only to reserve a truck for an aquaintance. I had asked if anything could be charged to me and was told my card would have to be swiped for any additional charges. i was told that the truck was not picked up on the 3rd. as agreed. i have the reservation #[protected] and the pick-up date as [protected].therfore there should not have been any cancellation charge at all .-U-Haul took my money for no reason, ,

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  • Me
      22nd of Aug, 2009
    0 Votes

    So you want to rent a truck (for someone else) and no one picks it up on the scheduled date? And you think they wouldn't charge you? Um, that's not how it works, as far as I know! When you make a reservation they put that "item" (or truck) basically on hold for you. So they make sure its available for your use on a certain date. The companies have to charge you a fee for not abiding by the rules. If you don't pick it up, or call in to cancel the reservation than it's your lose otherwise they would be loosing more business, when they could have rented the truck out to someone else! Don't blame them for your mistake!

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